hallways wreak of cigarette smoke, entrance door to room was broken, room was on ground floor and sliding window did not lock but window was only means of room ventilation (did not feel safe to leave window open), bathtub had a crack in the bottom covered with a bathmat but when tubwater drained it leaked into adjoining room and soaked...
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Dear valued Guest;
Thank you for taking the time to make me aware of the disappointment you had during your recent stay with us.
I apologize for the inconvenience you encountered due to the maintenance issue. We make every effort to provide each guest with a quiet and comfortable stay.
The tub has been repaired. I personally checked the lock...