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Suites at Northshore

7275 N Port Washington Road, Glendale, WI 53217 (Formerly Residence Inn Glendale)
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88 Reviews from our TripAdvisor Community

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Traveler rating
    13
    26
    27
    11
    11
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31
13
4
26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Alpharetta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Very nice front desk service and cleaning staff. But, there were several small things that showed a lack of attention to detail. Wireless speed was slow with constantly buffering video, room was dated and well worn, and the shower curtain was discolored and appeared moldy. I could also hear every foot step of the people upstairs. The price was good... More 

Was this review helpful? Yes
Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago

Stayed for 2 nights with spouse and our 3 kids. Was able to check in on time. Room was run down. Sleeper sofa had chips in the cushions and a lot of them. It was clearly not cleaned. Response from the front desk was quick, but we were informed that none of the vacuums had detachable hoses. That explained the... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I would like to say the hotel and rooms are nice but the staff is unacceptable!! DO NOT get the penthouse suite they will make up any excuse to keep your deposit. The penthouses are the only rooms that require a deposit and they will keep it. There were multiple parties in rooms around my room they smoked, drank and... More 

Was this review helpful? Yes 1
Sarah C, General Manager at Suites at Northshore, responded to this review

I am very sorry your stay here at the Suites at Northshore was less than satisfactory. We strive to meet the expectations of every guest, and our own. In this case we failed. I would be happy to discuss your stay and concerns further if you would like to reach out to me directly at the hotel (414) 352-0070. -... More 

Seattle, Washington, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 19, 2015

Room was a great price for 5, 4 adults 1 toddler but carpet was not vacuumed and fingernail polish on woodwork and walls. We felt like we were staying in a room leftover from prom. Missing bedding for sofa bed, missing towels at pool, carpet not vacuumed and when we commented on these things we were met with a stare... More 

Was this review helpful? Yes 1
Sarah C, General Manager at Suites at Northshore, responded to this review

Dear Susan J. I am sorry we have not been able to meet your expectations during your stay with us. We do our best to always provide excellent service as well as a clean and inviting environment. However, this time we have fallen short of even our own expectations. We will do our best to correct these issues right away... More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed June 14, 2015

Staff (unfriendly and thoughtless) and the room (dated, off the eway, dirty). However i will say for the price the square footage was fair. Didn't use the pool or fitness area. Don't bother to go to breakfast. There is never enough food to serve. Don't believe the pictures. Rooms are smaller and not very clean. I would not go back... More 

Was this review helpful? Yes
Sarah C, General Manager at Suites at Northshore, responded to this review

Dear Giggg235, I do apologize that we were not able to meet your expectations and were disappointed by the many flaws stated in your review. We do our best to try to maintain a professional, friendly, and clean atmosphere. Unfortunately, we fell short this time during your stay. I would be happy to discuss this matter further if you would... More 

Canton, Michigan
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 4, 2015

We stayed for one night. The room was spacious and quiet. The rooms have individual hot water heaters so you need to space out taking multiple shows if you have several people staying in the room. I would stay here again.

Was this review helpful? Yes 1
Sarah C, General Manager at Suites at Northshore, responded to this review

Dear Bob K, Thank you for your review. I am pleased to hear about your great stay here at the Suites at Northshore. I will share your feedback with the staff and if you come back to the Glendale area we would be happy to set you up with a future reservation. - Sarah More 

Saint Louis, Missouri
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

The room was somewhat dated and could stand to be refreshed. The king size bed was good and provided a good night's sleep. The pullout bed was tired and the blanket had holes. The breakfast was very good. We didn't use any ammenities. Probably will not stay here again. The building we stayed in was literally a few feet from... More 

Was this review helpful? Yes 1
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you for your review! I am happy to hear you enjoyed the breakfast, but I am sorry about the issues with noise from the freeway. While we are located off of the freeway we do our best to try to accomodate every guest and their requests. If you would like to reach out to me directly about your concerns... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 18, 2015 via mobile

We stayed here for four nights. It's location is great. Easy access to anywhere you need to go. But location is not everything when you are out of town. So, I think it's terrible and here are the reasons why, 1. We stayed in a two bedroom suite that was more like a studio with a second room above. No... More 

Was this review helpful? Yes 6
Sarah C, General Manager at Suites at Northshore, responded to this review

Dear Lina L I would like to apologize for your stay. We strive to make to meet the expectations of every guest, including the expectations of our own. In the case, we failed. I would be happy to discuss your concerns if you would like to reach out to me directly at the hotel. The number is 414-352-0070. Thank you... More 

Algoma, Wisconsin
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stayed at this hotel because a lot of our swim teammates families were staying there for our State weekend. Our room was okay. Customer Service had much to be desired. The rooms were nice with a full kitchen. The room was old and smelled funny. One of our other friends room looked renovated though. The water was cold in... More 

Was this review helpful? Yes 1
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you for your response. I apologize that you experienced so many issues during your stay. If you would like to discuss this further please feel free to reach out to me directy at the hotel 414-352-0070. -Sarah More 

Philadelphia, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 24, 2015

The room was large and comfortable. Great hi def TV. Easy Internet access. When I went to take a shower in the morning, it got a little bit warm then before I could get in it turned ice cold. I let it run for a while thinking it might warm up but no luck. The clerk at check out insisted... More 

Was this review helpful? Yes 2
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