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Suites at Northshore

7275 N Port Washington Road, Glendale, WI 53217 (Formerly Residence Inn Glendale)
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Suites at Northshore
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80 reviews from our community

Traveler rating
    13
    25
    25
    7
    10
See reviews for
26
12
4
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Algoma, Wisconsin
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel because a lot of our swim teammates families were staying there for our State weekend. Our room was okay. Customer Service had much to be desired. The rooms were nice with a full kitchen. The room was old and smelled funny. One of our other friends room looked renovated though. The water was cold in... More 

Was this review helpful? Yes
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you for your response. I apologize that you experienced so many issues during your stay. If you would like to discuss this further please feel free to reach out to me directy at the hotel 414-352-0070. -Sarah More 

Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 24, 2015

The room was large and comfortable. Great hi def TV. Easy Internet access. When I went to take a shower in the morning, it got a little bit warm then before I could get in it turned ice cold. I let it run for a while thinking it might warm up but no luck. The clerk at check out insisted... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 21, 2014

Customer service at this stay is pathetic. Under new ownership but personnel is the same. They misplaced a item of mine, from the room. Then they found it but thought it was broken so they discarded it. They sayid they would replace it but I haven't seen it yet. They lied to me and to top that off I call... More 

Was this review helpful? Yes 3
Leanne F, General Manager at Suites at Northshore, responded to this review

Dear Pinkdog57, I am so sorry you had such a bad experience at our property. I am uncertain of the item you are referring to but would be happy to discuss the matter with you. If you could please reach out to me directly at the hotel the number here is 414-352-0070 to get this resolved. I would be happy... More 

Dedham, Massachusetts
Top Contributor
85 reviews 85 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 2, 2014

If you have a weekend planned in Milwaukee and/or Packer game the locale for this hotel is excellent, and when combined with rates and sizes of suites, if you have a group you wuill be hard pressed to do better.

Was this review helpful? Yes
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear Charlie K, Thank you for your review. I have shared your positive experience with our staff. We would enjoy accomdating you again if you come back to the Milwaukee area. -Leanne More 

Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

I tried calling the front desk last night and the phone rang endlessly. I gave up. I tried calling again this morning and the phone rang endlessly; I hung up. I tried calling once more this morning and finally someone answered the phone. The woman who answered the phone was irritating me because she kept talking over me, quickly and... More 

Was this review helpful? Yes 2
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear Maria D, I am sorry the customer service you received over the phone did not meet your expectations, or our own. We pride ourselves on quality service for every guest and in this case, we need not meet our standards. If you would like to contact me directly please reach out to the hotel at 414-352-0070. -Leanne More 

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 8, 2014

I stayed here for one night. Typical residence inn. Different buildings with suites. The property is definitely showing its age. Old carpet, old bed, old bathroom. Didn't sleep well. While the front desk was very friendly during my stay, I'd look elsewhere for better Marriott properties.

Was this review helpful? Yes
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear theyanman, Thank you for your review. I'm glad the level of customer service you received met your expectations. I do apologize that the suite you stayed in was not up to your standards. If you would like to further discuss your past stay please feel free to reach out to me directly at the hotel 414-352-0070. -Leanne More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 3, 2014

I love reading long reviews of chain hotels and restaurants. I am not going to write such a review. This Residence Inn is just fine and just like almost every other Residence Inn I've stayed in, and I've stayed in a lot of them. It's not the newest, it's not the oldest, but it's just fine. As always, I wish... More 

Was this review helpful? Yes
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear James P, Thank you for letting us know you enjoyed our great service. We always aim to provide a great experience for every guest and hope to accomodate you again if you come back to the Milwaukee area. -Leanne More 

Rochester, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 2, 2014

Let me first say. I am a fan of Marriott Hotels in general, just not this one. The staff is great as always at a Marriott. Breakfast was good as usual. The facility is in a good neighborhood. The rooms are very large. A bit old and in need of some upgrade, not a problem that bothered me, but if... More 

Was this review helpful? Yes
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear World1000Traveller, Thank you for your review. I am sorry your stay did not meet your expections or our own. While we are located off of the freeway we do our best to try to accomodate every guest and their requests. If you would like to reach out to me directly about your concerns please contact the hotel at 414-352-0070.... More 

Richmond, Kentucky
Top Contributor
67 reviews 67 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 19, 2014

We chose a 2 bedroom suite. Very convenient with a full kitchen, dining table and living room area. Each bedroom has a private bathroom. The second bedroom is a loft, so there aren't doors to separate the bedrooms from the living areas from the bedrooms...this may pose an issue for some people. Plenty of room, very clean, nice staff, nice... More 

Was this review helpful? Yes
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear Joann L, Thank you for letting us know you enjoyed your penthouse suite. I am glad the fully furnished kitchen in the suite was accomodating for you. I will be sure to pass along your feedback with our team and would be happy to set you up with a future reservation if you come back to the Glendale area.... More 

Boca Raton, Florida
Top Contributor
361 reviews 361 reviews
78 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed September 2, 2014 via mobile

I was skeptical when arriving at this Residence Inn reading the reviews. The room was clean and rather large. Internet worked well and bed was fairly comfortable. Towels were decent but bath amenities was very motelish. Breakfast was the typical fare. They had night time meal but did not indulge. Get a room away from I 43 as could be... More 

Was this review helpful? Yes
Leanne B, General Manager at Suites at Northshore, responded to this review

Dear Nailcutter, Thank you for your review. I am pleased to hear about your great stay here at the Residence Inn. I will share your feedback with the staff and if you come back to the Glendale area we would be happy to set you up with a future reservation. - Leanne More 

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