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Country Inn & Suites By Carlson, Germantown

Certificate of Excellence
2.5 of 5
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W 188 North 11020 Maple Road, West 188 North, Germantown, WI 53022
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Country Inn & Suites By Carlson, Germantown
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140 Reviews from our TripAdvisor Community

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Traveler rating
    87
    31
    13
    6
    3
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57
19
2
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (140)
  • Mar-May only
    (23)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (33)
All months
Berwyn, Illinois
5 of 5 stars Reviewed 1 week ago NEW

The hotel staff put in extra effort to get out room clean so we could check in early. Very helpful staff. The room was large and comfortable. The complimentary breakfast is outstanding. Best hotel in the area!

Review collected in partnership with Country Inns & Suites By Carlson

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Weston, Wisconsin
1 review
3 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights for a family gathering. Overall the hotel was very nice, very friendly staff, good breakfast, fridge was good but temperature dials were hard to access (in the back corner). Overall the room was clean but we did find some random candy and a swimming noodle under the bedspreadN, on the floor. Biggest complaint was that... More 

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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed for two nights and never had our room cleaned. We were told it was because we had the DND tag on the door.....but it was off by 10 AM. Their response was that they only come by once and if the sign is on the door, you are out of luck for the day! And this happened to... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Germantown, responded to this review

We sincerely apologize for the disappointing service you received from the housekeeping staff. We want to make sure our guests are comfortable and receive the best service. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Illinois
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for three nights a week ago for a wedding. It may be the best in Germantown, but I think it really is in need of some sprucing up. Beds were not very comfortable, carpets worn, shower was weak…We have stayed at much nicer Country Inn properties. One day the room wasn't cleaned at all even though we were... More 

Was this review helpful? Yes 1
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11 photos of this hotel

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