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Holiday Inn Express Germantown

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W 177 N 9675 Riversbend Lane, Germantown, WI 53022
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Holiday Inn Express Germantown
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Holiday Inn Express Germantown
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79 reviews from our community

Traveler rating
    33
    25
    14
    5
    2
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32
13
3
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kewanee, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stop at this Holiday Inn when I travel through Wisconsin every May. The front desk staff members are very friendly and helpful. This hotel is easy to find and is close to shops and restaurants. Wi-Fi worked very well in the room. The beds were comfortable but the bathroom is showing its age a little bit. Breakfast was good... More 

Was this review helpful? Yes
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

We were glad to hear that you will stay with us again, it is always nice to see familiar faces return to the hotel. It is good that you enjoyed the use of the wifi, the comfort of the beds and the breakfast. We do try to change up the menu so it is possible that sausage wasn't being served... More 

Darien, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

My family and I were in for a 50th Anniversary. The people at this hotel were very accommodating, they gave us everything that we asked for. They were so nice, always willing to chat with us and make sure we had everything we needed. The rooms were very big and well kept, we enjoyed the free breakfast. No one in... More 

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

Thank you for taking the time to post your review. We are very pleased that our staff made you feel welcomed and you had fun interacting with them. The people that work here certainly enjoy that part of their job. It was nice to hear that you would stay with us again. More 

Kalamazoo, Michigan
Contributor
18 reviews 18 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

This hotel was so cute and the staff was very friendly. The Management was always there speaking to us weather we were coming or going. We very much enjoyed the breakfast. The rooms were very clean and comfortable. We will come here again when we are in the area. Thanks for a great stay!

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

It is our hope that every guest will get that same feeling of us being their home away from home. Our staff really likes to talk and share with the guests. We are also happy that you enjoyed the property and the amenities we have to offer. We look forward to seeing you in the future. More 

Oak Creek, Wisconsin
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

Had a great time visiting this area. There are lots of restaurants all around the hotel. They have a Star Bucks and Buffalo Wild Wings right next to them. The staff was very nice and knew about different things to do with the family in the area. We had a great breakfast and played in he pool. We found something... More 

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

Thanks for taking the time to write a review, and yes there are a lot of restaurants in the area. There are many things to do also, movie theaters, golf courses, casino, museums and zoo, all within 20 minutes. We are glad you had a great time and look forward to your next visit. More 

Andover, Minnesota
Top Contributor
97 reviews 97 reviews
23 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed March 19, 2015

Nice enough hotel in a convenient location. The room was clean but the curtains were water stained and mattress cover pilly. There were lots of eating options nearby. The staff was friendly but breakfast just OK. All in all a good hotel but not great.

Was this review helpful? Yes
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

Thank you for taking the time to post your review. We will take all the feed back we can get, we apologize for the fact that not everything met your satisfaction. We are happy that you were happy with most of the stay and we will look seriously into the other things that you mentioned. Thank you again! More 

Waterloo, Iowa
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 26, 2015

Not what you expect out of a HIE. No refrigerators or microwaves in the room. Even the hotel brands that charge 40 bucks a night have them. Ice machine second floor doesn't work, ice machine in first floor was empty. Got a bag of chips out of vending machine it was already open. Very loud in the morning, no way... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Germantown, responded to this review

Dear pneece, Thank you very much for taking the time to share your comments online. Please accept our sincere apologies for falling short of your expectations. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as... More 

Germantown, Wisconsin
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 15, 2015

My family & I decided to take the kids to the hotel for a NYE get together with their cousins. We had 3 rooms that were close together. All of the rooms were clean. The staff was very accommodating. The kids had a great time in the pool, which also appeared to be clean & well kept. The breakfast is... More 

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

We are excited to hear that you and your family enjoyed the hotel and all the amenities that it has to offer. We take great pride in making every guests stay a memorable one which will bring them back to us. Thank you for taking the time to post this review, we look forward to you staying with us again. More 

Winona, Minnesota
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 15, 2014

Stayed with family on this trip. The rate was pretty reasonable and rooms were pretty nice. Pool and spa were in good shape but their workout room looks to have seen better days. I had a ring I purchased in Mexico that I had set in a specific place, only to return to the room after the cleaning crew came... More 

Was this review helpful? Yes
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

Thank you for taking the time to write a review on our hotel. We are glad you enjoyed your stay with us. We do apologize for those things that did not meet your expectations. We have looked into your lose and from our records we show that housekeeping was not required during your stay and that housekeeping did not enter... More 

Franklin, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 2, 2014

Our family had four rooms at the Holiday Inn Express Germantown over the Thanksgiving holiday. This is a great choice for anyone wanting to be on the NW side of the Milwaukee area, conveniently off Hwy 41/45. It is located close to many stores (Target, Kohls, Best Buy, JCP, Wal-Mart, Menards, Fleet Farm) so our group got Black Friday shopping... More 

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

Thank you for taking the time to write your review. We do believe that we have a lot to offer travelers and our belief is confirmed by guests such as yourself. There is a lot to do in the area during all seasons and the hotel has great things to offer like the ones you mentioned. Thank you for your... More 

Milwaukee, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

This is definitely the best Holiday Inn Express there is! The staff is always welcoming and pleasant. The hotel is clean, the rooms comfortable, and the breakfast is great. This is a 5 Star Hotel for sure!! Can't wait for our next stay in January!!

Was this review helpful? Yes
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review

We were quite pleased to read this wonderful review, thank you so much. Our staff works really hard to make each and every guest feel welcomed. We are glad you had a good stay with us and look forward to being able to serve you again. More 

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