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Abbey Resort & Spa

Certificate of Excellence
269 Fontana Blvd., Fontana, WI 53125
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Best prices for: 1 room 1 guest
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Abbey Resort & Spa
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Abbey Resort & Spa
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658 reviews from our community

Traveler rating
    310
    179
    94
    42
    33
See reviews for
163
250
10
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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    (125)
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There are newer reviews for Abbey Resort & Spa
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Chicago, Illinois
Top Contributor
96 reviews 96 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed August 27, 2012 via mobile

If you are looking for a good spot to visit Lake Geneva at a reasonable price, The Abbey is worth visiting. The last time I stayed at The Abbey, I was a kid and I can tell you nothing has changed except the rooms have been upgraded. If you are looking for a five star resort, this is not the... More 

Was this review helpful? Yes 2
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear BillySOS, Thank you for posting a review about your recent stay with us. We were pleased that you found your stay with us to be a good value and a great time. We take great pride in a staff that provides excellent service, a family friendly atmosphere, and in our proximity to Lake Geneva while being just far enough... More 

Chicago, Illinois
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 21, 2012

Sorry in advance for the long review. My husband and I came here for a "minimoon" after our wedding. We decided at the last minute we needed a weekend away to "de-stress" after all the wedding craziness. We called about a week before we arrived to book. I told the lady that we were getting married and wanted a nice... More 

Was this review helpful? Yes 13
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Katie V, Thank you for choosing our resort for your after wedding relaxation weekend, and congratulations on your recent nuptials. I would like to apologize for struggling to deliver the stress free weekend you were looking for. While we receive many compliments about our resort, I was disappointed to read that you encountered the issues you did. Your comments... More 

New York City, New York
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 20, 2012

We stayed here for two nights. We checked in at 9 PM and all we got from the check in clerk was I need a credit card and here is where your room is. We were the only ones checking in at the time. Since it was dark outside we couldn't see any of the amenities. She didn't explain anything.... More 

Was this review helpful? Yes 1
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear WisconsinBailey, Thank you for taking the time to review your recent stay with us. We appreciate all of our guest’s feedback, wither it is positive or negative. While we receive many compliments about our staff, I was disappointed to read that your experience with our front desk staff failed to meet your expectations. We will be addressing this issue... More 

Senior Contributor
48 reviews 48 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 20, 2012

There is something special about this place, It might be the fact that I grew up going there and not much has changed. They have upgraded everything and they have very nice amenities. But The staff could be nicer! I do Love the fact that you have access to the Lake and the walking path from this hotel. It was... More 

Was this review helpful? Yes
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Paypay14, Thank you for taking the time to review your recent stay with us on Tripadvisor. We are pleased that you find our resort to be a special place for you and your family. We take great pride in providing an updated guestroom, many luxurious amenities, and easy access to the lake path. While we receive many compliments about... More 

Saint Charles, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2012

So there are positives and negatives about this place. Definitely dated but looks like they are going to be renovating the lobby. On entering the place seems a little drab and cold looking. Certainly clean in the public areas. We had a second floor king room with a harbor view. White wood beachy style. Bathroom was nice and clean, bed... More 

Was this review helpful? Yes
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Hal B, Thank you for taking the time to review your stay with us. We appreciate all of our guest’s feedback, wither it is positive or negative. We would like to thank you for mentioning how much you enjoyed your guestroom, bedding, and the Avani spa. I would like to apologize for not meeting your expectations during your recent... More 

USA
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 16, 2012

This property has made some positive strides in the past few years. Here are the pros and cons of our stay. PROS: Rooms are more up to date and ours was very clean and made up in a timely manner. Room type request was honored. The staff is more friendly, we had great bartenders at the Waterfront (Barry and I... More 

Was this review helpful? Yes
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Tsmdlm, Thank you for taking the time to review your recent stay with us at The Abbey Resort. We are pleased that you found our resort to have greatly improved since your last visit. We take great satisfaction in providing outstanding staff, prompt service, and a clean updated guestroom. I would like to apologize for the things that took... More 

Tinley Park, Illinois
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2012

The staff here makes you really feel like you on vacation to relax. Very accomodating. Rooms are nice and quiet. 1 indoor and 2 outdoor pools (family and adult). Lots of activities included in your stay around the resort. One downfall we weren't aware of the extra fee added to our bill when we arrived which is apparantly for these... More 

Was this review helpful? Yes
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Sandrahl, Thank you for taking the time to review your stay with us. We are pleased that you found time to relax in our facility. We take great pride in our outstanding staff, the relaxing atmosphere of our facility, and our proximity to area attractions. The Resort fee is a $12.00 fee charged per night that covers a host... More 

Chicago, Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 14, 2012

We recently stayed at The Abbey and had a great time. The room was quite comfortable and well appointed and housekeeping does a great job of cleaning and freshening the room daily. The rooms, however, are not particularly well insulated from sound although that wasn't a huge problem. The staff is wonderful, friendly and very helpful. The resort is beautifully... More 

Was this review helpful? Yes 2
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Tubesteak, Thank you for taking the time to review your stay with us on Tripadvisor. We are pleased that you chose our resort for your recent trip. We take great satisfaction in our luxurious guestrooms, friendly staff, expansive fitness facility, and the relaxing atmosphere of our adults only pool. We were also pleased to read that you enjoyed all... More 

on the river in Illinois
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2012

I hadn't been back to The Abbey for 21 years !! I was so excited to revisit. We had reservations but I called on the way to see if we could get a Harbor view room by chance. My sister told me to request one if we could. They didn't have one available which was fine. When we got to... More 

Was this review helpful? Yes 2
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear 4ms, Thank you for taking the time to review your stay with us. We appreciate both positive and negative guest feedback. We would like to thank you for your compliments about the resort grounds and your guestroom’s décor. I would like to apologize for the inconvenience of a room that was not up to your expectations. Please contact me... More 

Rockford, Illinois
1 review
3 of 5 stars Reviewed August 9, 2012

I recently got back from The Abbey. Some girlfriends and I stayed for one night to just get away and use the spa for the day. Our room was very nice and updated however the spa was very outdated. We were going to pay the $25 day pass for the spa and asked for a tour first. On the tour... More 

Was this review helpful? Yes
Markus S, Manager at Abbey Resort & Spa, responded to this review

Dear Ziazorra, Thank you for taking the time to review your stay with us we appreciate any and all guest feedback. I was disappointed to read about your experience at our resort, as it is not typical, and not up to our standards. Your comments have been addressed and we are taking steps to insure your experience is not repeated.... More 

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