I need to start with the good things. The area is beautiful and the resort is too. Breakfast was also good and the rooms were comfortable. I liked the microwave in the room, but the fridge was a wine fridge and didn't offer very much room for bottles or left over food boxes. Now for the negitive. Customer service was... more

We went for a quick weekend trip with our kids during Spring Break. We weren't sure what to expect, but it was close and the deal they were offering was reasonable. We weren't let down, it was a very enjoyable weekend, plenty of things for the kids to do, rooms were small but beautiful and food was good. Would love... more

First, our background: 2 friends who travel alot, two who don't. The two who do hit 3 and 4 star hotels and resorts. First: Location: The Abbey is on the quiet side of the lake which, in the summer is a great plus--Lake Geneva proper is too busy. Fontana is smaller, and the Abbey has everything. The Facility: top notch,... more

Brought a group of thirty Senior Citizens to The Abbey in Fontana, WI on a little one-night/two day getaway to the Lake Geneva, WI, area on September 18, 2009. This resort hotel is beautiful, the grounds and gardens are spectacular, but unfortunately the Customer Service at this property is sadly lacking and many of the employees are badly in need... more

We checked in 2 hours early on September 6, 2009 at approximately 2:00 p.m. We were visiting the resort to attend a wedding at 4:30 p.m. on Sept. 6. My husband and I left the resort at 8 a.m. on September 7, 2009 and asked my mother-in-law, to handle our check-out. When she went to check us out, the staff... more

I wanted to see the "new" Abbey, so I booked a stay . It was fabulous. The hotel and grounds are the best on Lake Geneva. The rooms are so comfortable and they are first class. Service is top notch. I have stayed at many other hotels in Lake Geneva area and non come close to the new Abbey. Great... more

I encouraged my daughter and son-in-law to spend their wedding night at the Abbey and made the arrangements. I also checked with the front desk the day before the wedding to make sure the gift basket I had made up and my daughter's overnight bag were there. I was assured they were and would be in the reserved room when... more

My sister and I went for a girl’s weekend to get away from the city and boy were we disappointed! We got to our room and there was a musty odor so we opened the door to air out the room. We didn’t stay long as we were going to dinner. When we got returned from being out, the room... more

This was our third trip here and The Abbey has never been better. The restaurants all have much updated menus and good food service. The staff was all very friendly and helpful with any issues we had. The spa was fabulous for us to hang out in since we had rain the whole time we were there. Children are not... more