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Abbey Resort & Spa

Certificate of Excellence
269 Fontana Blvd., Fontana, WI 53125
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Abbey Resort & Spa
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716 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • English first
  • Any
English first
  • All months
    (716)
  • Mar-May only
    (166)
  • Jun-Aug only
    (242)
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    (158)
  • Dec-Feb only
    (150)
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Chicago, Illinois
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The great: wedding support staff, servers in the restaurants, valets, the beautifully landscaped grounds. The good: food was good, overall pricing is comfortable, many amenities serving families (eg children's game room) The not so good: buildings and guest rooms are old and cramped, cranky old woman at concierge desk, staff at lobby Starbucks who got every drink order wrong (???),... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

SL-from-IL Thank you for your review. We appreciate you taking the time to share the areas where we exceeded your expectations and the areas where we have an opportunity to improve. We have shared your comments with the respective department heads so that we may exceed your expectations in all areas on an upcoming stay. Kind regards, Sara Schmitz Guest... More 

Hutchinson, Minnesota
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Everything at the Abbey Resort was exceptional. Our room was very clean, spacious and gave us that vacation feel. We had a pool side room that overlooked the mostly adult swim pool. We could hear the birds sing when we sat on the balcony and the kids and parents playing in the kids pool area. I can't wait to enjoy... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

Mary A, Thank you for your five star review and wonderful comments about resort and staff. We are delighted to read that you had such a wonderful stay. We look forward to welcoming you back again soon. Kind regards, Sara Schmitz Guest relations More 

Chicago
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

I wrote a review of the Abbey a few years ago when I was terribly disappointed in the service my group received during our visit. I came back to this location and I am so happy I did. I can't speak on behalf of those who planned this event (I was able to simply show up this time), but this... More 

Was this review helpful? Yes 2
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

I_Love_Traveling_26, Thank you for taking the time to share your experience with future travelers. We are delighted to hear that your second stay exceeded your expectations and appreciate your kind comments about our resort and staff. Our pillow may be purchased from Harbor Linens - 800-257-7858. We look forward to your next stay. Kind regards, Sara Schmitz Guest relations More 

IL
Level Contributor
89 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago

I just reread my review from a year ago and nothing has changed. There is still no recycling program, they do not encourage you to reuse towels, there are not enough outlets near the desk, the layout is confusing and they run Fox News constantly in the fitness center. Several places in the hotel have a musty smell. I only... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

Orracle, Thank you for your review. I am disappointed to read that you felt we were not an environmentally friendly property, We were awarded the Travel Green certification for the past 3 years.While we do not display signs in our rooms, we do encourage towel and linen savings. Additionally, recycle canisters are located in the stairwells/next to the vending and... More 

Greendale, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

Rooms are very clean, especially the bathroom. Beautifully decorated with a very beachy feel. Grounds are impeccable. Lots of things to do. We were in a Harbor view room which had a door to the outside with two chairs to relax and enjoy the weather. Restaurant and bar were very nice and had outdoor seating. Firepit and so much more.... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

JSJW53 Thank you for your five-star review and wonderful comments about our staff and resort. I am delighted to read that you were able to enjoy so many of our amenities -f rom the restaurants to the harbor to the evening bonfires. We look forward to welcoming you back again soon. Kind regards, Sara Schmitz Guest relations More 

Illinois
1 review
3 of 5 stars Reviewed 1 week ago

I just stayed at The Abbey this past weekend for a wedding and it was my first time there. I had always heard about it and was excited to be going. It was a beautiful setting and the grounds are well taken care of with some really nice views...if you are facing the right way! I was told at check... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

Christine S, Thank you for taking the time to share your experience with future travelers. I was disappointed to read that we missed the mark in a few areas. Your review does however provide us with a great teaching tool to review with our staff, so that we may improve. We do hope that we will have the opportunity to... More 

Sparta, New Jersey
Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Went here for a seminar and the moment you check-in you feel at home ! The staff and personal are wonderful here ! They are attentive and accommodating. The grounds are beautiful and if you have a chance, pay the spa fee of approx $25 and enjoy the spa amenities . In the Avani Spa there is a steam room,... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

S O Thank you for your review. We are delighted to read that your first stay with us was wonderful. We appreciate your wonderful comments about our staff, spa and resort. I am disappointed to read of your dining experience and have shared your comments with the manager and chef. We look forward to welcoming you back again in the... More 

Campton Hills, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay here every June with my parents, siblings, and my kids. We rent a couple villas. The quality of the villa depends heavily on the owner since they are privately owned, just rented out by the resort. We've used the same 2 for a couple years. One is in nice shape. One is dated and we had to complain... More 

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

Stacy M Thank you for your review and your repeat business. As you mentioned the villas are separate from the main resort and owned by individual owners. They are also decorated to each owner's personal style and needs. We have shared your comments with the unit owner so that they may be addressed accordingly. We look forward to your next... More 

Munster, Indiana
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Mixed... We have a mixed review of the Abbey. The valet parking attendants on check-in were clearly miffed we did not use them. However, the attendants later in the stay were fine when we used them and when we did not. Our check-in went smooth without problems until we were directed to our room by way of a small elevator,... More 

Was this review helpful? Yes 1
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

TomGin, Thank you for taking the time to share your experience with future travels. We appreciate you sharing the areas where we exceeded your expectations as well as the areas where we can improve. We have reviewed your comments as a management to ensure they are addressed. We do hope that we will have the opportunity to welcome you back... More 

Wisconsin Dells, Wisconsin
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Since '06 stay there for ALA bike ride. Staff out of this world, friendly & polite!! Rooms are great, wish more soundproof can sometimes hear people or TV from next rooms. Larger fridge would be nice.

Was this review helpful? Yes
Sara S, Guest Relations Manager at Abbey Resort & Spa, responded to this review

Switallawe3fish Thank you for your review and your wonderful comments. The entire Abbey team looks forward to the ALA Fight for Air Ride each year. We appreciate the hard work you are doing as well! We look forward to seeing you next year, if not before! Kind regards, Sara Schmitz Guest relations More 

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