This was our second trip to the Osthoff in about 6 months. It's a great place and really beautiful location....but staff in both the hotel and the spa could really use some customer service training. When ordering room service, the kitchen staff called our room no less then 3 times to get the order straight. This wasn't a complex order......appetizers... more

Every April I usually go to Palm Springs for a long spa weekend with girlfriends. That didn't work out this year, so I decided to go somewhere close to home and chose the Ostoff after much research. The shorter drive time and lower cost won me over from the American Club in nearby Kohler, Wi, and Sundara Spa in Wisconsin... more

I am a huge fan of the Osthoff. Our extended family has been meeting at the Osthoff for Easter every year since it opened (14 years in a row now). We keep coming back because of the layout of the 2-3 bedroom suites. The open kitchen and living room allows everyone to relax and visit. The pool and whirlpool are... more

I am upset because a supposed trained aethestician burned my underarm and forearm with boiling hot wax, use of cheap wax paper instead of muslin clothes, and her obvious inexperience. I have been getting various areas on my body waxed for over 10 years, and have never had this happen. She denied that the wax was too hot set on... more

Just returned from a two night stay at the Ostoff booked under the Girlfriends Celebration Package. We visited the same hotel last spring and booked the same package because we had such a nice time. This year we had a few issues. First, we had to remind employees what our package included--we had to remind the waitress that breakfast was... more

Received a great discount online ($99/night plus $40 towards meals) and randomly chose the Osthoff for a two-night get-away for our 7th anniversary. The room was quite nice.... although we were not in the "new" wing, so it was a tad out-dated. We were on the first floor and had a view of the parking lot. I asked if there... more

My family and I stayed at the Osthoff on Christmas Day - it was terrific! A group of us met for the Christmas Buffet - it was impressive and had a wonderful selection! The hotel had our room ready by the time we had completed our lunch. To our surprise they even upgraded us to a better room! - The... more

I went to Osthoff for Thanksgiving weekend with my family of 4. The lobby, great room and grounds were beautiful. The hotel room, restaurant and pool were not great (three stars at best). There was not much to do in the area or in the resort that time of year. The worst part of the stay was the fact that... more

Organized and competent cousin planned my trip. My room was warm and inviting. The Osthoff resort’s jet stream whirlpools, perfectly clean swimming pool, scenic saunas, suitable fitness room, fun arcade, eloquent dinning, greatly compassionate and professional Aspira spa staff, helpful and well informed front desk staff, thorough and proficient housekeepers and other kind and assiduous resort personnel along with an... more