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BEST WESTERN PLUS Trail Lodge Hotel & Suites

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3340 Mondovi Road, Eau Claire, WI 54701-6131
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BEST WESTERN PLUS Trail Lodge Hotel & Suites
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BEST WESTERN PLUS Trail Lodge Hotel & Suites
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242 reviews from our community

Traveler rating
    120
    80
    23
    11
    8
See reviews for
103
52
11
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (242)
  • Mar-May only
    (40)
  • Jun-Aug only
    (74)
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    (82)
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    (46)
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Eau Claire, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Best Western PLUS Trail Lodge Hotel and Suites in Eau Claire, WI had the most friendly staff. The hotel itself was also very clean and welcoming. The rooms made us feel right at home in their comfortable beds and controlled temperature rooms. The concierge even made my daughter's night by giving her a free stuffed animal to snuggle with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Maplewood, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Everyone working there was professional and very helpful, going out of there way to help find things I could not find. Bottled Water was provided free, extra pillows and extra towels were also provided. Very clean and comfortable.

Review collected in partnership with Best Western

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Saint Paul
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Have stayed here many times, both for business and for family trips. Never been dissatisfied. It is quiet, clean and the staff has always been friendly. Tried another place recently but came back here both for the price as well as the amenities.

Review collected in partnership with Best Western

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Columbia Heights
Contributor
15 reviews 15 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The manager is very friendly and if you have been there a few times, they treat you like royalty. The bed was very comfortable and I had a great night of sleep. The evening staff was very friendly and has a great smile.

Review collected in partnership with Best Western

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Lancaster, Wisconsin
Contributor
17 reviews 17 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

we stay at b.w all the time and i used my points to stay here and they gave me the best w.p suit they had. what a nice time we had. the room was great and the bed was so comfy. the breakfast was better than most b.w's have.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 2 weeks ago

It isn't always easy to find a decent hotel that accepts pets, but this one was good, and we would definitely recommend it if traveling with pets. Room was clean and comfortable, both for relaxing and sleeping.

Review collected in partnership with Best Western

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Platteville, Wisconsin
Top Contributor
54 reviews 54 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here as a family in March 2015. Got a 2 room suite. It worked well - very quiet. I found the king bed in the bedroom comfortable, but the girls said that the pull out couch was not so comfortable. The person staffing the front desk and doing breakfast (same person throughout our whole stay) was helpful and... More 

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Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi LivelyLaura, Thank you for your kind review. We appreciate your business and I am sorry the girls were uncomfortable on the pull out couch. We look forward to seeing you again when you are in the Eau Claire area. Drop by and introduce yourself, I would love to meet you! Have a wonderful summer. More 

1 review
3 of 5 stars Reviewed March 16, 2015

Bed was very uncomfortable and did not have good support with the box spring and it sagged towards the window. I would not recommend this hotel. Also the breakfast was poor as well. The food was cold and the waffle maker was dirty.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear 735lauric, Thank you for your review on TripAdvisor. Your reviews are the catalyst to a better hotel experience for all hotel guests. I apologize that your stay here with us was not at all to your expectations. We want to make this up to you and hope that you would consider staying with us again. We are in the... More 

United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

Rooms were clean and comfortable....Staff was efficient and friendly. Would stay here again. The breakfast was better than most of the other motels because of the homemade sweetbreads. otherwise the rest of the breakfast items were standard. Overall this motel was great...

Review collected in partnership with Best Western

Was this review helpful? Yes
Park Ridge, United States
1 review
5 of 5 stars Reviewed March 10, 2015

Friendly Staff, clean rooms and lobby. My family and I always stay here when we are in Eau Claire to see our son play hockey. The staff is so friendly and helpful. Perfect location off of the expressway. Great hot and cold breakfast variety.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Thomas K, Thank you so much for the wonderful review. Hockey is a huge traveling sport and brings you too many locations, to get such a great review from a seasoned hockey family, shows us we are truly making our guests feel appreciated. I wish you the best of luck with the games and please stay with us again... More 

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