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BEST WESTERN PLUS Trail Lodge Hotel & Suites

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3340 Mondovi Road, Eau Claire, WI 54701-6131
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1 room 1 adult
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BEST WESTERN PLUS Trail Lodge Hotel & Suites
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353 Reviews from our TripAdvisor Community

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ONALASKA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We brought our pet and were told we would have to have a first floor room. When we got there to check in & advised the clerk that we had our dog, & it was left in the comments on our reservation as well. The clerk asked if we would like a 1st floor room since we had the dog... More 

Review collected in partnership with Best Western

Helpful?
Thank HEATHER W
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Greetings HEATHER W, Thank you for staying with us and for the kind review on TrpAdvisor. We do accommodate pets here at the Best Western PLUS,, we have certain floors that we reserve for our guests with pets and floors to accommodate our allergy free guests. We take service seriously at our property and I am glad to hear we... More 

Owatonna, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is in the process of updating. The pool looks nice, but I have not used it. The staff is always helpful and accommodating. Breakfast is typical. The king suites are nice because there is a door to the bedroom which really helps with any hall noise. I did not like the suite with a whirlpool.

Review collected in partnership with Best Western

Helpful?
Thank Joann M
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Joann M, We appreciate your review on TripAdvisor. We are in the process of updating our hotel, You may have heard that Best Western has a NEW LOOK. We are in the process of changing our logo and many areas in our hotel to offer our guests the best when it comes to their accommodations. Our staff also has... More 

Birchwood, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

ALL of the staff were exceptional in their professionalism and personal care they showed to us as guests. I have never had such a high level of service at any other hotel. . . this was our best hotel experience.

Review collected in partnership with Best Western

Helpful?
Thank Frank H
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Frank H, Thank you for your review on TripAdvisor, we really do like to interact with our guests and find out more about them. It is very important to us that our guests feel at home here at the Best Western PLUS Eau Claire. I am glad to hear you felt comfortable and relaxed during your stay with us.... More 

Bellingham, Washington
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

After flying into MSP on a red-eye to attend a funeral, we arrived at this hotel in Eau Claire at 7 am with plans to spend one night. They were so very accommodating by allowing us to check in that early in the morning so we could rest a bit and clean up before heading out for services at 9... More 

Helpful?
Thank Pam A
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Pam A, My sympathies to you and your family, this is never an easy time. I am glad you decided to stay with us and that we were able to help during this difficult time. Thank you for your wonderful review , we like to hear when we have made an impact with our guests. We strive to provide... More 

Monona, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It is always a pleasure to stay at this hotel. On my many extended roadtrips through Wisconsin and into North Central Minnesota for business and pleasure, I often figure this would be the place I should expect to be getting tired and in need of some total relaxation and a good sleep, so I make reservations accordingly. All who work... More 

Review collected in partnership with Best Western

Helpful?
Thank TravelerJohn001
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi TravelerJohn001, We appreciate the grand review. We here at the Best Western PLUS enjoy meeting and interacting with each guest that stays with us, it is fun to meet so many wonderful people. Thank you for letting us get to know you, we appreciate it. We also look forward to your next visit with us. Happy Monday! More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel is perfect for a business traveler who wants to stay in their room and not use the amenities of the hotel. We stayed for two nights with family and friends, we wanted to eat pizza together in the lobby/ breakfast area which has windows looking into the pool area, we thought this would be perfect, the kids could... More 

Helpful?
Thank Valerie B
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Valerie B, I apologize that your stay with us was disappointing. I am looking into the situation that caused the inconvenience in the breakfast/common area. I know we do not allow coolers and crock pots in that area or drinks and food in the pool area. We also watch closely for things that may cause harm to others, a... More 

La Crosse, Wisconsin
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recommend this hotel more than any other in Wisconsin. It truly was one of the nicest, and cleanest hotels we have stayed in. At check-in the staff was prompt, courteous, and helpful. Our room was spotlessly clean and welcoming. Breakfast area was clean and well tended to in the morning. Husband enjoyed the waffles, and I appreciated the options... More 

Helpful?
Thank Kris M
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Greetings Kris M, Thank you so very much for the stellar review. I hope your husband got to try our NEW pancake waffles, they are delicious. We are so glad you stayed with us here at the Best Western PLUS Eau Claire. We appreciate you! We look forward to seeing you again. More 

Oxnard, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a gem in Eau Claire, WI. A friendly staff, great breakfast and bar. Close to UWEC and business section of town. Recreation is all around with easy access to bike trail and walking paths that span the whole city. Comfortable beds and pillows. Well appointed suite that allows for private and entertaining areas. Got to love watching... More 

Review collected in partnership with Best Western

Helpful?
Thank 805johnstons
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear 805johnstons, THANK YOU for such a nice review! We are definitely located in a great spot for all types of activities to participate in here in Eau Claire. I am so glad you enjoyed your stay with us here at the Best Western PLUS Hotel & Conference Center. . Next time you visit, we will a brand new look,... More 

Minnetonka, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 27, 2015

From start to finish this hotel could not have been better. The breakfast is over the top! The employees told me that a new manager took over about a year ago and made a lot of changes. They are very proud of the job they do and rightly so! Everyone was so helpful and accomodating. There are so many little... More 

Review collected in partnership with Best Western

Helpful?
Thank Debbie S
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Debbie S, THANK YOU for noticing our many changes here at the Best Western Plus in Eau Claire. We have many surprises in store for 2016, including a logo change.and a new look. We truly love interacting with our guests and it does make a world of difference in our customer service approach. Please stop by and introduce yourself... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 21, 2015 via mobile

We were well received on arrival and upgraded to a suite. No objection to having a dog. The suite was very spacious and very comfortable. Getting out with dog was very easy and didn't require going through the lobby. We enjoyed a drink delivered from the bar in our room with food we had brought along from lunch. Breakfast came... More 

Helpful?
Thank Ian T
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Ian T, Thank you for staying with us, we appreciate your business. As a Pet friendly hotel we like to meet all the family members and I hope the front desk offered your furry family member a treat that we have special for them at the desk. We would love to see you again when you are in the... More 

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