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BEST WESTERN PLUS Trail Lodge Hotel & Suites

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3340 Mondovi Road, Eau Claire, WI 54701-6131
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BEST WESTERN PLUS Trail Lodge Hotel & Suites
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BEST WESTERN PLUS Trail Lodge Hotel & Suites
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295 Reviews from our TripAdvisor Community

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Traveler rating
    152
    96
    27
    12
    8
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123
60
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61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
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  • All months
    (295)
  • Mar-May only
    (62)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (82)
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    (46)
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Eau Claire, Wisconsin
1 review
5 of 5 stars Reviewed 6 days ago NEW

Always cheerful, helpful, friendly. Room clean, nice ameniies--they have pizza 24/7 but there are also many very good restaurants very close by (within a mile). The shopping mall is approximately 5 miles away, movie theater, etc.

Was this review helpful? Yes 1
Manhattan Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I always stay here when I travel back home to visit family and friends. It's a good location for me to get around. It's clean, comfortable and roomy. The wifi is solid. The breakfast is decent. I like to just have a banana and some oatmeal for a bagel. You can also make your own waffles. The coffee is in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for Eaux Claires. Nice facilities and good service. My mom and son spent the days there swimming in the pool while we sheltered at the festival. The fridge and microwave were helpful since they didn't venture out much.

Was this review helpful? Yes
Los Angeles, United States
1 review
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed at this hotel overnight. It was great! Comfortable room, good pool, good breakfast, and all of the staff were friendly and and went out of their way to help us. It was a very welcoming place.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Ann W, Thank you for reviewing our hotel. We are so glad you enjoyed your stay with us. We look forward to offering assistance to our guests, whether it be providing the many dinner options, helping to secure a reservation, directions to your next destination or simply suggesting things to do. We love to interact with our guests and... More 

Winona, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

I visited the Best Western Plus on a trip throuigh Eau Claire. Staff was absolutely wonderful---professional, friendly and helpful. The rooms were spacious and clean. Great location with many restaurants in the area. I would highly recommend this hotel to travelers.

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Alice L Kaiser, Thank you for staying with us and the great review. We appreciate all our guests and every comment counts. It helps us understand what our guests like and dislike and helps make our guests experiences AWESOME... :) Thanks again and we will see you soon. Happy Summer! More 

Milwaukee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was clean, comfortable and reasonably priced. We always look for hotels that include breakfast to save on costs, and the breakfast offered enough options and was restocked often. The hotel staff were helpful and professional. The only problem we had figuring out how to make the TV remote work.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hello Ellen M, Hope this finds you well. We appreciate your review on TripAdvisor and are so glad you enjoyed your stay with us. Yes, our TV's have sensors and sometimes they are knocked out of place. This can be frustrating if they are not lining up. We are looking for another option to alleviate this issue with our cable... More 

Oconomowoc, Wisconsin
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped in for a one night stay and found the staff very friendly and the room was a true king suite (two separate rooms). We found the pool and spa area to be clean and comfortable. We decided to go out shopping that night and the staff was helpful in directing us. Would definitely stay again.

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Gary K, Thank you for reviewing our hotel on TripAdvisor. We appreciate your comments, it is these survey tools that help us understand what we are doing right and things we need to improve on. We enjoy meeting all our guests and we hope you will consider staying with us again if you travel through our area. Kind Regards... More 

North Manchester, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a few nights while visiting with some family in the area. The hotel was very nice as was the staff. We were greeted nicely upon check in and the staff accommodated any request that was made.We noticed a bag of what appeared to be garbage behind one of the chairs in our room. Upon confronting the... More 

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi drumdude1107, We are so thankful that you chose to be a guest here at the Best Western Plus Eau Claire. It was a pleasure to have you stay with us. I apologize for the miss of the garbage, that should not have happened. We will take extra care in re circling the room before leaving. Please think of us... More 

Fargo, North Dakota
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a 1 night stay as I was traveling through Wisconsin and I think it is a fantastic place. The room was comfy, the Wi Fi was fast, very helpful front desk person and overall I was very happy with the stay and would definitely stay here again.

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Jer_9856985, Thank you for your review on our hotel. We appreciate each and every guest that walks through our door and we always look forward to their return. Please come back and stay with us when you are in the area. Have a great summer. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was ok while we were there last weekend, but nothing spectacular. The beds were older and not very comfy, the linens weren't great either. The room we were in had stretched and bunched up carpet. Overall it was fine for the one night stay, but we didn't sleep very well and we're happy to get checked out the... More 

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Ryan S, Thank you for your review. We appreciate you staying with us. We are currently in a remodel phase and hope you will check us out again in the near future. We are constantly looking for ways to spruce up our hotel and all comments are appreciated. Have a wonderful summer! More 

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