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All 23 Eau Claire hotels

BEST WESTERN PLUS Trail Lodge Hotel & Suites

2.5 of 5 Hotel   |   3340 Mondovi Road, Eau Claire, WI 54701-6131
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Ranked #7 of 23 Hotels in Eau Claire
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Steve P
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230 reviews from our community

Traveler rating
    111
    78
    22
    11
    8
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98
51
9
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice staff who went out of their way to show hospitality. It was a very cold night and the staff made good recommendation on a nearby restaurant that delivered food to the room. Appreciated the extra effort of the staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Steve P, We appreciate your generous review on our hotel. We love when our guests leave here with a smile. Thank you for your business and we hope you will consider us next time you are in the area. We look forward to seeing you again, Steve! More 

Stonewall Manitoba
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel for an overnighter on route to nashville for a hockey game, the reception was great as well asa quick registration. Went up to our room it was a large suite with sitting area and separate bedroom. Large bathroom with sink facilities outside the shower area. Good. Directions from staff for the local area to go out... More 

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear MurchLinda, Thank you very much for your kind review on our hotel. We appreciate your business and look forward to seeing you again. I would love the opportunity to meet you on your next visit. Safe travels and I hope you did not get caught in the crazy storms. Kind Regards, More 

Dodgeville, United States
1 review
3 of 5 stars Reviewed January 19, 2015

Spotty WIFI reception and a substandard Breakfast makes this nice property a miss for my family. If these were fixed this would be a nice Best Western for us. Now if you don't care about those two amenities, the property was clean and the staff was quite good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Jeffery L, Thank you for taking the time to review our hotel. I am sorry to hear you had internet issues and that the breakfast was below average. I would love an opportunity to discuss this with you, if you would be so kind as to contact me. I want to apologize personally and see if you could possibly... More 

West Kelowna, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2015

Very nice hotel. Have stayed here many times. Always clean comfortable beds and pillows. Easy to get to off and on freeway. Quiet location.Breakfast very good. Staff very friendly .Rates are reasonable also.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi June98, Thank you so much for your wonderful review. We LOVE when our guests have an awesome experience. I would love to meet you next time you come to visit the Eau Claire area. Wishing you all the best, Sondra Morgan More 

Medford, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2015

The rooms were clean with up to date decor. The pool was a little simple. Great for a weary business traveler to unwind. A little boring for a family with kids. The breakfast was fine, your typical continental food fare.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Dennis P, Thank you for taking the time to review our hotel. We appreciate everyone's feedback and views. I would love the opportunity to ask you a few questions on how we might add some fun things to do here at the hotel. It is so helpful when guests can help us see some of the areas in which... More 

Wausau
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2015

We stayed one night at the Best Western Trail Lodge for a basketball tournament. We had a late evening check in, and the staff were polite. There were a few other teams staying at the hotel and the front desk person reminded us that the kids were not to be running around the hotel or disturbing any guests, at any... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Hi Jackie L, We appreciate your review on our hotel. Thank you for your understanding of our group rules and policies. We put these in place to ensure all our guests have a great experience. We appreciate your group helping us to reach that goal. I am glad the team enjoyed the pool and hot tub and we hope you... More 

1 review
5 of 5 stars Reviewed January 3, 2015

Accommodations were clean and comfortable with a very warm and welcoming staff. The whole family enjoyed their stay and we all felt like it was an extension of our home. The staff made it clear that they were there to serve and make the stay enjoyable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Eau Claire, WI, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2014

We recently stayed here for a business trip. We decided to get a suite for the space and the amenities. Really, this is a great hotel for work: easy access to freeways, highways, and city main-roads. Clean, neat, quiet...decent facility. We did not use the pool (because it was so cold outside!!!) but that, too, seemed clean, neat, and quiet.... More 

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Good Day Anjolynjan, We appreciate your kind review of our hotel. I am glad to hear you had a wonderful experience. Our suites do make for a spacious setting especially if you are on work and family related ventures. I am sorry you did not get to enjoy our pool and hot tub. Please come back and visit us soon... More 

Eau Claire, United States
1 review
3 of 5 stars Reviewed December 30, 2014

My husband and I stayed at this hotel for our 15 year Anniversary in a Whirlpool Suite. First off, we were put into a Handicapped room. Not very pleasing if you ask me. Next the Whirlpool was only big enough for one of us to be in it at a time. Unless you are 100lbs and are about 5'3, there... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Dear Debra N, Again, Thank you for your reviews on our hotel. We truly appreciate your business and as we discussed will do our absolute best on your return visit. Please call or email me with the date of your arrival and we will do everything we can to make sure your stay is above and beyond. Thank you again... More 

Riverside, Missouri
1 review
5 of 5 stars Reviewed December 23, 2014

I had to come to Wisconsin for a family emergency and stayed at this hotel. The room was great and the staff was amazing. I will come back again. Easy to get to and from the major highway and easy to get to area for a cocktail or diner.

Was this review helpful? Yes
Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review

Happy New Year 52Packers, We appreciate your kudos on our hotel and staff. I am sorry to hear you had a family emergency and I wish you all the best on the outcome. If you are ever in the Eau Claire area again, we would love to have you stay with us. Many blessings for your New Year! More 

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Additional Information about BEST WESTERN PLUS Trail Lodge Hotel & Suites

Address: 3340 Mondovi Road, Eau Claire, WI 54701-6131
Phone Number:
Location: United States > Wisconsin > Eau Claire
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Trail Lodge Hotel & Suites 2.5*
Number of rooms: 85
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Also Known As:
Best Western Eau Claire
Eau Claire Best Western
Hotel Style:
#5 Family Hotel in Eau Claire
#5 Business Hotel in Eau Claire

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