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Plaza Hotel and Suites Eau Claire

2.5 of 5 1202 West Clairemont Avenue, Eau Claire, WI 54701
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Plaza Hotel and Suites Eau Claire
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Plaza Hotel and Suites Eau Claire
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153 reviews from our community

Traveler rating
    40
    35
    23
    27
    28
See reviews for
44
21
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It looked like they were doing some remodeling, but it was all over the hotel. Unfinished walls, and open outlets, were unsafe. The breakfast was great with REAL eggs and sausage links. The bar was good too. The only other thing was that it was hard to get around. It lacked signage to rooms, bar, restaurant, etc.

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Eagan, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are not the cleanest, but not horrible. Outdated. Hotel arcade games were almost all out of order. Pool was FREEZING. One particular manager was quite rude, but the front desk staff were nice. We booked a group reservation one year in advance and arrived to a new set of rules without any call or communication to let us know... More 

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NW Wisconsin
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

I take my granddaughter to Eau Claire for a Christmas shopping trip every year. We need a pool, and clean room; other amenities not a priority. We weren't disappointed. The location is excellent if your trip includes visiting the university (UWEC) or hospitals, not so much for shopping. But Eau Claire is a small city, so malls & other shopping... More 

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Granton, Wisconsin
2 reviews
2 of 5 stars Reviewed November 12, 2014

Lets start by saying I read the reviews extensively before booking this hotel. IThe majority of reviews stated the interior needed an update, etc. These cosmetic things are not that important to us. With a big family, price is more important. We have stayed at The Plaza Hotel & Suites in Wausau, WI every year on Labor Day for years.... More 

Was this review helpful? Yes
Frank M, Front Office Manager at Plaza Hotel and Suites Eau Claire, responded to this review

I am sincerely sorry to hear about your experience at The Plaza, be aware that I completely empathize and sympathize with your experience; it sounds unacceptable. I would love to have the opportunity to discuss your stay with us. If you'd like, please email me at frank@plazaeauclaire.com. Thank you for your insight. More 

Harris, MN
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 6, 2014

The facilities were okay at best, the service and prices sucked. Leaving the room checking out they informed us that the entire property is smoke free. We knew the room was smoke free so we used the outdoor deck connected to the room. While we were out on the balcony we watched several employee's smoking on the property as well,... More 

Was this review helpful? Yes 2
Frank M, Front Office Manager at Plaza Hotel and Suites Eau Claire, responded to this review

We will not charge money for smoking in the room unless the room is smoked in. Our property is not 100% smoke free, and we do have ashtrays at almost every entrance. Thank you for staying at our property. Happy Holidays. More 

Eau Claire, Wisconsin
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 24, 2014

I was here for a conference a week ago. The hotel staff was very friendly and the rooms and halls were very clean. During the convention, I was disappointed. The biggest issue was the poor WiFi. It didn't matter what room I was in, the WiFi was slow at best. This was critical during our computer training sessions; it was... More 

Was this review helpful? Yes 1
Frank M, Front Office Manager at Plaza Hotel and Suites Eau Claire, responded to this review

I thank you kindly for your nice words about our property and staff, we certainly take pride in those areas. We also take pride in our convention centers and the ability to cater to a diverse business group, and we take it hard when we have business clients that are not completely satisfied. I am as shocked as you must... More 

Baraboo
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 20, 2014

Recently stayed at the Plaza. Lobby looks impressive and there is a very nice pool area. It is a very large hotel. The rooms leave a lot to be desired and they just didn't feel clean. It think it is because they decorations are dated. Didn't get maid service until 4:30 pm, at that point we were all back in... More 

Was this review helpful? Yes 1
Frank M, Front Office Manager at Plaza Hotel and Suites Eau Claire, responded to this review

While we are disappointed that you didn't enjoy your stay at The Plaza, we are certainly open and grateful to hear your criticism. We are currently redecorating much of the hotel and my guess is that you were in a room that we haven't gotten to yet. I must admit that I was very surprised to hear that you didn't... More 

Eau Claire, Wisconsin
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2014

Attended an area conference at this hotel and found the facilities, food, and especially the staff to be incredible! I have stayed in this hotel in the past and had similar experiences. This was a 300+ event and they pulled it off without a hitch. Very little congestion, conference room set up was perfect and timely, audio visual was great,... More 

Was this review helpful? Yes
Frank M, Front Office Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you so much! We certainly pride ourselves on being able to handle almost any sized convention, and we are glad that your group shared the experience of the excellence we have to offer! Come see us again soon! More 

Hudson, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 15, 2014

Was at The Plaza for a APSE conference and found it to be a great experience. I stayed one night and the front desk went out of their way to accommodate me. I asked if the room had a bath tub in it and she said yes. Then, without my asking she put me in a room with a jacuzzi... More 

Was this review helpful? Yes
Frank M, Front Office Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you so much for your remarks in regards to our hotel! We will continue to strive for complete customer satisfaction, and are certainly glad you enjoyed your surprise upgrade! Come see us again soon! More 

Madison, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 5, 2014

Numerous places in hallways and our room with chipped paint. Bathroom so small you could barely shut the door. Indoor pool larger than most, but freezing. I feel this was a superior hotel once, but maintenance has not been kept up. I won't stay here again.

Was this review helpful? Yes 1
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

I was very sad to read your comments regarding your recent stay. While the hotel itself is an older property, we are continually taking steps to renovate and update our guest rooms, event spaces and common areas. Please be assured that I will share your review with all of the members of our management team, including our Maintenance Department. It... More 

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Additional Information about Plaza Hotel and Suites Eau Claire

Address: 1202 West Clairemont Avenue, Eau Claire, WI 54701
Location: United States > Wisconsin > Eau Claire
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Plaza Hotel and Suites Eau Claire 2.5*
Number of rooms: 233
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Also Known As:
Plaza Hotel Eau Claire
Plaza Eau Claire

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