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Plaza Hotel and Suites Eau Claire

2.5 of 5 1202 West Clairemont Avenue, Eau Claire, WI 54701
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Plaza Hotel and Suites Eau Claire
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Plaza Hotel and Suites Eau Claire
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150 reviews from our community

Traveler rating
    40
    33
    23
    26
    28
See reviews for
42
21
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Granton, Wisconsin
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Lets start by saying I read the reviews extensively before booking this hotel. IThe majority of reviews stated the interior needed an update, etc. These cosmetic things are not that important to us. With a big family, price is more important. We have stayed at The Plaza Hotel & Suites in Wausau, WI every year on Labor Day for years.... More

Was this review helpful? Yes
Harris, MN
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The facilities were okay at best, the service and prices sucked. Leaving the room checking out they informed us that the entire property is smoke free. We knew the room was smoke free so we used the outdoor deck connected to the room. While we were out on the balcony we watched several employee's smoking on the property as well,... More

Was this review helpful? Yes 2
Eau Claire, Wisconsin
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was here for a conference a week ago. The hotel staff was very friendly and the rooms and halls were very clean. During the convention, I was disappointed. The biggest issue was the poor WiFi. It didn't matter what room I was in, the WiFi was slow at best. This was critical during our computer training sessions; it was... More

Was this review helpful? Yes 1
Baraboo
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 20, 2014

Recently stayed at the Plaza. Lobby looks impressive and there is a very nice pool area. It is a very large hotel. The rooms leave a lot to be desired and they just didn't feel clean. It think it is because they decorations are dated. Didn't get maid service until 4:30 pm, at that point we were all back in... More

Was this review helpful? Yes 1
Eau Claire, Wisconsin
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2014

Attended an area conference at this hotel and found the facilities, food, and especially the staff to be incredible! I have stayed in this hotel in the past and had similar experiences. This was a 300+ event and they pulled it off without a hitch. Very little congestion, conference room set up was perfect and timely, audio visual was great,... More

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Hudson, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 15, 2014

Was at The Plaza for a APSE conference and found it to be a great experience. I stayed one night and the front desk went out of their way to accommodate me. I asked if the room had a bath tub in it and she said yes. Then, without my asking she put me in a room with a jacuzzi... More

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Madison, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 5, 2014

Numerous places in hallways and our room with chipped paint. Bathroom so small you could barely shut the door. Indoor pool larger than most, but freezing. I feel this was a superior hotel once, but maintenance has not been kept up. I won't stay here again.

Was this review helpful? Yes 1
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

I was very sad to read your comments regarding your recent stay. While the hotel itself is an older property, we are continually taking steps to renovate and update our guest rooms, event spaces and common areas. Please be assured that I will share your review with all of the members of our management team, including our Maintenance Department. It... More

Mukwonago, Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 29, 2014

We stayed at the Plaza Hotel for our best friend’s wedding Sept 25-28, 2014. Our stay was less than acceptable. We checked in and there were 3 people behind the front desk and no one looked up to greet us. Finally after standing in front of the gentleman for a few moments, he looked up and asked if we were... More

Was this review helpful? Yes 5
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for taking the time to write this review. While we enjoy knowing about the many positive experiences our guest's have, it is crucially important for us to also know when we have fallen short of our guest's expectations, as well as our own high levels of guest service. On behalf of the entire staff of the Plaza Hotel... More

SW Wisconsin
Top Contributor
54 reviews 54 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 28, 2014

Very NICE to find accommodations that allow pets. Our dog is better than every kid I've seen. She does yell and scream like all those wild kids. She doesn't do cannon balls in a pool or stay up after curfew, etc. I really appreciate motels that ALLOW pets ! (Now if I could only find one that doesn't allow KIDS!)... More

Was this review helpful? Yes 1
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for your comments regarding your recent stay -- they made us smile! We understand how important it is for some of our guests to travel with their dogs, as they are like a member of the family, and we happily extend special pet friendly rooms to those guests. It's always rewarding to know when a guest has had... More

Germantown, Wisconsin
Top Contributor
100 reviews 100 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 24, 2014

On our stay the hotel was clean and comfortable. The staff was attentive and helpful. The free breakfast was decent. It is near the University which was great for us. Overall, a good place to stay and we will likely be back.

Was this review helpful? Yes
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for posting your review on TripAdvisor! We are delighted to hear that your stay with us was great! We take a lot of pride in our attention to guest service and creating value for each guest with our many amenities. We look forward to seeing you again in the future! More

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Additional Information about Plaza Hotel and Suites Eau Claire

Address: 1202 West Clairemont Avenue, Eau Claire, WI 54701
Location: United States > Wisconsin > Eau Claire
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Plaza Hotel and Suites Eau Claire 2.5*
Number of rooms: 233
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Also Known As:
Plaza Hotel Eau Claire
Plaza Eau Claire

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