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All 23 Eau Claire hotels

Plaza Hotel and Suites Eau Claire

2.5 of 5 Hotel   |   1202 West Clairemont Avenue, Eau Claire, WI 54701
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Plaza Hotel and Suites Eau Claire
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51%
Ranked #13 of 23 Hotels in Eau Claire
A recent review
4 of 5 stars reviewed 1 week ago
Jim N Dubuque, Iowa, United States
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140 reviews from our community

Traveler rating
    37
    32
    21
    23
    27
See reviews for
38
19
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dubuque, Iowa, United States
1 review
4 of 5 stars Reviewed 1 week ago

Staying here as a part of a large group which resulted in a majority of the rooms being filled. My original room had not been cleaned for whatever reason. When I returned to the front desk, Kevin, the hotel attendant, did not try to avoid blame and instead upgraded me for no charge.

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Eau Claire, Wisconsin
1 review
5 of 5 stars Reviewed 2 weeks ago

I had Karen B., Kelly, and Sebastian as waiters made sure i knew my satisfaction was top priority at the plaza. i felt at home away from home thanks for making me fill like family the service was second to none.

Was this review helpful? Yes
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for sharing your experiences about your recent visit to our on-site restaurant, Burgundy's! We are pleased to hear that our friendly staff was able to make your dining experience so wonderful. Great food and great service are always our top priority at Burgundy's! We hope to see you again soon! More

Dubuque, Iowa
1 review
5 of 5 stars Reviewed 3 weeks ago

Me, my wife, and another couple came through Eau Claire on a bike trip. We didn't have reservations and they had no problem getting us a couple rooms when we stopped in. We grabbed supper there then went over to the bar. Matt was the bartender and we had a blast. A thank you to him for the good times.... More

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Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for sharing a review of your recent stay at the Plaza! We are so pleased to hear that you enjoyed yourself while visiting Burgundy's Restaurant and Brewski's Bar! We also appreciate the shout-out to Matt, one of our fantastic bartenders, and will make sure that he is recognized for his outstanding service! We look forward to seeing you... More

Marinette
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

This overall very good hotel, it was convenient too many local businesses, The university is close by, easy on and off to the highway, The staff was very courteous and helpful, The beds are extremely comfortable the rooms are clean, and it was very very quiet. I would recommend this hotel to anyone going to Eau Claire

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Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you so much for your recommendation! We take guest service, cleanliness and comfort very seriously, and it's reviews such as yours that let us know we are succeeding in our efforts to be second to none. Again, thank you; we hope to have you as our guest again in the future! More

Chippewa Falls, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2014 via mobile

Our Presidential room was fantastic. The Kari did an amazing job every morning making it look fantastic. I'm so glad we had our wedding here. Everyone at the hotel is willing to help in any way they can. I would defiantly recommend it.

Was this review helpful? Yes 1
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

First of all, congratulations on your wedding! We are excited that we got to be a part of your special day! Thank you so much for sharing your thoughts about our amazing Presidential Suite with the TripAdvisor community, and for giving a shout-out to Kari in Housekeeping! We wish you all the best and hope to have your as our... More

Isanti
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2014

The wedding planner helped from start to finish. As it was the first wedding for one of my children , I knew nothing. She helped with the grooms dinner, catering, rehearsal, and room accommodations. The wait staff and bartenders were also excellant.

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Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for sharing your kind words regarding your time spent with us, we truly appreciate it! We take pride in being able to provide top-notch service to all of our guests, and being able to create a memorable experience. More

La Crosse, Wisconsin
Contributor
19 reviews 19 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2014

The room and accommodations are just average. Bed in the room was terribly soft and felt like you were sleeping on springs. The bathroom was also very small and the phone did not work. The free hot breakfast is just a step above a continental and be prepared to see many items gone when you go through the line -... More

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Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for sharing some comments about your recent stay at the Plaza; I was saddened to hear that your experience was not great. I have shared with our management team your concerns regarding our Complimentary Hot Breakfast and the lack of food/supplies you encountered. It is honest feedback such as yours that helps us to know when we have... More

1 review
2 of 5 stars Reviewed August 1, 2014

When we made the reservation, we asked for a second floor room, when we arrived we were placed on the bottom floor, facing the outside of the building. When we said that we had made the reservation for the second floor, they changed the location of the room, no problem. After about an hour of being in the room a... More

Was this review helpful? Yes
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

Thank you for taking the time to share your thoughts and concerns regarding your recent stay; your opinions are very important to us and we take feedback very seriously. I understand how frustrating it can be to find yourself near a noisy area or noisy guests -- while it sounds like the Front Desk did accommodate your request for a... More

Madison, Wisconsin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 30, 2014

Our baseball team booked into this hotel for a 6-day stay. Our rooms surrounded the swimming pool which was perfect to families who were intent on watching over their kids while they swam. The facility was more than accommodating at every request, the set up couldn't have been nicer for a bunch of kids to swim and play, and best... More

Was this review helpful? Yes
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

We really enjoy hearing about the experiences our guests have while staying at the Plaza, so thank you for taking the time to share your thoughts! It's fantastic to hear that your time with us was fun and accommodating! In addition, we've given special thanks to Kari in Housekeeping for taking such great care of your room. We hope to... More

Woodruff
2 reviews
2 of 5 stars Reviewed July 29, 2014

I set up a block of rooms for our baseball team....initially happy with the price which included free drink coupons and free continental breakfast package....Upon check-in, no drink coupons (manager would get back to us--never did), continental breakfast that ran out --of EVERYTHING (really!)-and restaurant staff said they weren't replenishing at 9:15 because the breakfast was over at 9:30.....(huh???????!), honestly... More

Was this review helpful? Yes
Cassandra L, Assistant General Manager at Plaza Hotel and Suites Eau Claire, responded to this review

I would like to first apologize on behalf of all departments and the Plaza management team, for the lack of attention you received during your recent stay. It is not common place for us to drop the ball on so many levels; be assured that we have taken the time to address all concerns mentioned with each department manager, and... More

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Additional Information about Plaza Hotel and Suites Eau Claire

Address: 1202 West Clairemont Avenue, Eau Claire, WI 54701
Location: United States > Wisconsin > Eau Claire
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Plaza Hotel and Suites Eau Claire 2.5*
Number of rooms: 233
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Also Known As:
Plaza Hotel Eau Claire
Plaza Eau Claire

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