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Quality Inn & Suites

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3117 Craig Rd, Eau Claire, WI 54701-6110 (Formerly Comfort Inn)
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Best prices for: 1 room 1 guest
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85 Reviews from our TripAdvisor Community

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Traveler rating
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    34
    13
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luther, Michigan
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice hotel, comfortable beds and pillows. Normal I like to bring in my own pillows but didn't need to this time. Soap scum around bathtub and room needed to be dusted. Very quiet and easy off and on highway. The hot tub was luke warm and the jets weren't working, just bubbles.

Was this review helpful? Yes
SaraKieffer, Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us Penny K. We are all happy that you enjoyed your stay! I do apologize for the bathtub, we are aware that a few of our tubs need to be refinished. There are some worn spots that have the same appearance as soap residue. That is one of the top things on our to-do list.... More 

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2015

I agonized over a weekend hotel reservation in Eau Claire. There was not one clear stand out amongst online reviews. I finally booked this one but was still nervous. Upon arrival, I found it clean, welcoming, and just what I needed. Room and bathroom were updated and clean. Continental breakfast offered many choices-hot and cold. Plenty of everything. Staff was... More 

Was this review helpful? Yes
SaraKieffer, Manager at Quality Inn & Suites, responded to this review

We truly appreciate the kind words WISPAS, I will make sure to share this with our entire team. Thank you so much for choosing the Quality Inn & Suites, we hope that your next stay with us is more enjoyable than the last! More 

Appleton, Wisconsin
Contributor
13 reviews 13 reviews
9 hotel reviews
4 of 5 stars Reviewed May 6, 2015

This hotel was formerly a Comfort Inn, but the new owner went with the Quality Inn franchise. The staff was very friendly and helpful. I had a king size room and it was very roomy, clean, and the bed was comfortable. As other people stated, the bathroom is a little small but it was no problem once you got use... More 

Was this review helpful? Yes
SaraKieffer, Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and taking some time to leave us feedback. We are all so pleased that you enjoyed your stay, our entire team works diligently to provide each guest with a great experience. We do look forward to seeing you again! More 

Contributor
14 reviews 14 reviews
3 of 5 stars Reviewed March 8, 2015

The bathroom in the room was very small. The pool and and hot tub were both also very small. They only have 1 rollaway bed available for each floor so be sure to request it when you reserve your room or you probably won't be able to get one. Front desk staff was not very knowledgeable or helpful. Was not... More 

Was this review helpful? Yes
SaraKieffer, Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experience Tawny; I do apologize that it was less than exceptional. I am not quite sure on the some of the details but I will make sure that all of our staff is trained in how to find out answers to questions for our guests even if they personally do not know. Thank you again... More 

New Lisbon, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

No television the first night. Television screen kept popping up with message that there was an interruption in the cable service. I was promised the television would be fixed the following day. First night with below zero weather and snow, I was locked outside because keycards refused to work. Second night same thing with no television. They were supposed to... More 

Was this review helpful? Yes 1
SaraKieffer, Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and providing us with some valued feedback. Speaking for our entire team, I am truly sorry that your stay was anything less than perfect. Our cable provider recently went all digital so each room has its own receiver box. Sometimes when the input setting gets accidentally changed it will cause the TV to say... More 

Appleton, Wisconsin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 18, 2014

I stayed on nov 11th for a family funeral. It was reasonably priced and had a good location. The room was clean and we enjoyed the pool and hot tub, Would stay here again. The breakfast was not great.

Was this review helpful? Yes 1
SaraKieffer, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. We are glad that you enjoyed your room, but am sorry that our breakfast did not exceed your expectations. We have been changing things up and trying different products so please make sure to try us out next time you are in the area. Thank you again for staying with... More 

Lake Geneva
Top Contributor
74 reviews 74 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 30, 2014

We came into town late and were going to stay next door at the super 8. When reaching the hotel I saw all the people standing around outside and knew I would not be staying there. Drove next door and went into the Quality Inn as was very impressed when entering as the front desk clerk was very friendly and... More 

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SaraKieffer, General Manager at Quality Inn & Suites, responded to this review

Thank you Donna J for such a great review! I will make sure that our whole team sees this; reviews like this always make everyone's day. Here at the Quality Inn & Suites our main focus is to do everything possible to make sure that our guests have exceptional experiences. This goes from making sure that the rooms and rest... More 

Marshfield, Wisconsin
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 28, 2014

Very impressed with the cleanliness of this hotel although I stayed at a quality inn in Lacrosse and expected nothing less here. Thanks for adding to my anniversary night and making it that much more special

Was this review helpful? Yes
SaraKieffer, General Manager at Quality Inn & Suites, responded to this review

Steven W, We would all like to thank you for your business as well as your kind words. We are so fortunate to have a great team that all take pride in their work as well as our property. Everyone here contributes to make sure that our hotel is clean and inviting for each and every guest that we have.... More 

Carlock, Illinois
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 13, 2014

Great value, although the location for us was a bit out of our way. Practically every place was booked in the area, so we were so thankful to get a room. It was clean, quiet, and the breakfast was fine. We did have an issue with the parking lot. Our van got blocked in by a truck with a trailer... More 

Was this review helpful? Yes
SaraKieffer, General Manager at Quality Inn & Suites, responded to this review

Thank you for your business, and your kind words! I do apologize for the parking issue, if it is busy things do get a bit crowded. I am so happy that our front desk team was able to help though, we do all that we can to make sure that everyone's stay is exceptional. I will make sure to pass... More 

Lyndon Station
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed September 28, 2014

We had stayed at this Comfort Inn about a year ago and had no complaints so it was our first choice this time. For everyones information this property is now a QUALITY INN not a Comfort Inn. The name may be changed but the place was still very nice-the young lady that checked us in was very pleasant, our room... More 

Was this review helpful? Yes
SaraKieffer, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and such great feedback Bradley. The name change that we are going through definitely does have its challenges, especially the time it takes for everything to switch over online. I will make sure that the rest of our team sees your kind words, they always like seeing that people do appreciate all that they... More 

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