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Residence Inn by Marriott Milwaukee - Brookfield

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950 Pinehurst Court, Brookfield, WI 53005
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Residence Inn by Marriott Milwaukee - Brookfield
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Residence Inn by Marriott Milwaukee - Brookfield
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rocklin, California
Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel multiple times over the past year. Typical Residence Inn with in-room living area and a kitchenette. Rooms are outdated and could definitely use a refresh. Customer Service at the Front Desk is always great. Internet connection was slow and very spotty. The daily reception was adequate and s a nice touch and now includes better beer... More 

Was this review helpful? Yes
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

Thank you for your review of our hotel and the great comments you had about our associates - especially the Front Desk. We are glad you enjoyed the change to the evening social made at the beginning this year by the Residence Inn brand of hotels focusing on new varieties of specialize beers and sample of local flairs of flavor.... More 

Maine
Level Contributor
149 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed June 27, 2015

We have stayed here a number of times and have been pleased. We were certainly pleased this time except that the folks above us were so noisy that we were unable to sleep. We called the front desk with no results and requested a room change and were told they were booked. The rooms are in need of updating. The... More 

Was this review helpful? Yes
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

We appreciate the time you took to share your comments about our hotel and your stay. We're glad you enjoyed our full hot breakfast buffet and our outdoor pool and whirlpool. We are sorry to hear that you were inconvenienced by noise from a guest above your room. Please do not hesitate to give a hotel front desk a call... More 

Watertown, South Dakota
Level Contributor
4 reviews
2 of 5 stars Reviewed June 24, 2015

We recently stayed at this Residence Inn. The breakfast was the best part of the stay. We had requested housekeeping over the weekend portion of our stay. The first 2 days we didn't get any new soap or shampoo. Went to the front desk and they gave us a bag of the stuff but no apology for the lack of... More 

Was this review helpful? Yes
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

We again apologize for your guest room not receiving replenishment soap and shampoo and, as we mentioned during our personal contacts, have taken corrective action with the housekeeper who forgot to replenish them as well as resolution for the inconvenience you experienced associated with that. Guest satisfaction is extremely important to us. More 

Apple Canyon, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

The staff is one of the best I have experienced. I stay here every time I come to the area and am always very satisfied. I look forward to coming back. Always a delight. Thank you for the great service!

Was this review helpful? Yes 1
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

We truly appreciate your business and being able to serve you as our guest. Thank you for taking the time to share the great comments - we have share them with our associates. We look forward to seeing you again! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 8, 2015

I stayed at this Marriott property for quite sometime but I always had issues. Sometime the room was not clean and most of time I found lots of bugs in the room and in the bathroom, when I go and tell the front desk I was advised it is normal. So if you like bugs this would the right place... More 

Was this review helpful? Yes 2
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

Thank you for your loyalty to Marriott and all the time spent with us at the Residence Inn by Marriott Milwaukee-Brookfield hotel. Our hotel, on 13 1/2 acres of land, surrounded by a golf course meeting up with a wooded area does have several bugs indigenous to the area including box elder bugs. With all of our guest rooms having... More 

Evansville, Wisconsin
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 29, 2015

This place has a super friendly, professional staff, from check-in to bistro to check-out. The decor is modern without being too in-your-face trendy. The bistro is right "there" across from the reception and door, so it lacks a little atmosphere. The menu is limited but quite nice. The single-king-size-bed room also was quite nice although the lighting is a bit... More 

Was this review helpful? Yes 1
Orlando, Florida
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed March 21, 2015

I stayed here on St. Pats day 2015 upon my arrival at the building ,i noticed quite a bit of garbage around the the entrance to my unit, i figured it was because all the snow melted and it was just slow to be cleaned up.. when i got into the room it looked nice,when i went to shower i... More 

Was this review helpful? Yes
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Milwaukee-Brookfield with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.... More 

GB, Wisconsin
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed March 17, 2015

The rooms here are great in concept - love the kitchenette & living area in addition to the sleeping area, BUT they're old & run down. This place is in serious need of updating & quality repairs (not just a quick patch job which has been done). They also desperately need insulation / sound proofing in the floor / ceiling.... More 

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RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

We appreciate hearing from you. We are sorry to hear that you encountered noise issues from the guest room located above you - though we cannot foresee an louder guest, we attempt in any way possible to eliminate issues from arising. More 

Reedsburg, Wisconsin
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 8, 2015

My family and I stayed here for a short getaway. Thought the room was comfortable and clean and worked well for our family. Yes this is like a condo/apartment complex and the gatehouse may be a walk and if you complain about that you didn't read the description of the property.

Was this review helpful? Yes
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

We appreciated the time you took to review our property and the very kind comments you made about our hotel. We are glad you had a wonderful time with us and we look forward to being able to serve you again when your travels bring you back to Brookfield and the Greater Milwaukee Area! More 

1 review
2 of 5 stars Reviewed February 4, 2015

-Leave your electronics at home. The wireless internet NEVER works and they take no responsibility. I was on the phone with Ethostream 4-5 nights a week at one point asked to change rooms and was told it's awful in every room. In fact having to write this on my phone which has a data plan as I watch my computer... More 

Was this review helpful? Yes
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review

Thank you for sharing your comments. We would appreciate to talk with you further regarding the internet issues you faced as well as your experience with our third-party internet solutions support desk. We greatly understand in this vastly changing world of technology the importance of it to our guests. We apologize for the inconveniences you experienced. More 

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