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Quality Inn Brookfield

2.0 of 5
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20150 West Bluemound Road, Brookfield, WI 53045 (Formerly Fairfield Inn)
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Quality Inn Brookfield
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Ranked #8 of 13 Hotels in Brookfield
A recent review
5 of 5 stars reviewed yesterday
penelopejones2314 Rochelle, Illinois
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155 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Paul, Minnesota
1 review
2 of 5 stars Reviewed yesterday NEW

I've stayed in Brookfield numerous times, at many of the different hotels - this was by far the worst Brookfield hotel I've stayed in. Where do I begin? -The dampness and mustiness assaulted us as soon as we walked in. I had to buy allergy pills just to be able to sleep at night. I rinsed a stain on a... More 

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Rochelle, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Nick constantly worked in the horribly busy Sunday breakfast nook. Despite inconsiderate people and rude customer behavior, Nick politely continued to keep the breakfast area stocked. His reactions to others were patience and a kind smile. It is nice to observe customer service regardless of customer challenges, and believe me, they challenged him.

Was this review helpful? Yes
Machesney Park, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at this location countless times, and every time I do I have always gotten a great room, and great service. The staff has always been courteous and helpful, and the room has always been perfect. So any time I am in Milwaukee area I try to stay here. Thanks Quality Inn

Was this review helpful? Yes
Quality132, Vice President of Sales and Operations at Quality Inn Brookfield, responded to this review

Dear Randy R, Thank you for taking the time to let us know how we did during your recent stay with us. I do thank you for your continued patronage of our Hotel and the staff does appreciate the perfect review. I do hope you were able to enjoy the outdoor pool during your stay and we will see you... More 

OC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel itself was in a great location to visit with family. The staff were friendly. My mistake for not looking at the bathroom when I first checked in. By the time I had noticed the scum in the bathtub, a sink that took 5 min to drain, and numerous black hairs all over, it was late and I needed... More 

Was this review helpful? Yes
Quality132, Vice President of Sales and Operations at Quality Inn Brookfield, responded to this review

Dear Cardiocase, Thank you for taking the time to review us on Trip Advisor. I do apologize that we did not exceed your or our expectations. Our housekeeping staff have been working diligently to correct any tub issues and I do apologize again. Sincerely Jim M. Vice President of Sales and Operations More 

Oklahoma City, Oklahoma
2 of 5 stars Reviewed 1 week ago

Hotel staff were nice- especially the room service. Pool was ok but has no lounge chairs. Room was acceptable but not nice enough for the weekend price of $125.00.Breakfast was good though. But the main thing was that they booked my family in a room that was "handicap accessible". So after we had driven 16 hours to get there we... More 

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Quality132, Vice President of Sales and Operations at Quality Inn Brookfield, responded to this review

Dear Ken C, Thank you for taking the time to fill out the Trip Advisor comment for our Hotel. Ken, I can assure you we are an accessible facility and we do want all of our guests to have a comfortable stay with us. If you would be so kind as to call me at the Hotel I would be... More 

Saint Paul, Minnesota
Level Contributor
111 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

My family typically stays closer to the airport when we travel to Milwaukee but this time we need 2 rooms and had our dog so choices were limited for this weekend (Festa Italiana, Brewers, national car show etc.) The location was very good, easy off and on to the freeway with about a 25 munite drive to downtown. Staff was... More 

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Quality132, Vice President of Sales and Operations at Quality Inn Brookfield, responded to this review

Dear Cheese4Ever, Thank you for taking the time to let us know how we did during your recent stay with us. The entire staff works had each and every day to provide the best in hospitality in our area. We came close with your stay and we will strive even harder to achieve the excellent rating on your next trip... More 

va
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed July 18. First the good - Hotel lobby was apparently recently redone - it seemed nice. Hotel staff checking us in were pleasant - but slow. Breakfast was nice - they had Canadian bacon on the breakfast bar which was nice. Not as nice as the hotel I had stayed in the night before but that was booked for... More 

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Quality132, Vice President of Sales and Operations at Quality Inn Brookfield, responded to this review

Dear Nancy Va, We do appreciate the time that you took to fill out the review for our Hotel. I apologize that we did not exceed your or our expectations. We do value all our guests comments and we will address the issues that you did bring up. If you would be so kind as to call me at the... More 

Neenah, Wisconsin
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The staff that I encountered at this hotel were great! Very friendly, helpful, and professional. The hotel was also in a great location; it was right next to the freeway and a park and ride. The only downside that I encountered during my brief stay was the cleanliness of my room. Overall, there was a lot of dust, bugs, and... More 

Was this review helpful? Yes 1
Quality132, Vice President of Sales and Operations at Quality Inn Brookfield, responded to this review

Dear Kailyn D, Thank you for taking the time to respond on Trip Advisor and let us know how we did. I thank you for commenting on the superior staff that we do have and I apologize for the cleanliness issues you have brought up. I can promise you the cleanliness will be addressed and many of our guests have... More 

Felch
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed May 27, 2015

We enjoyed our stay. The staff was very friendly, especially the person (wish I could remember her name) who was maintaining the breakfast area. Nice area to walk your dog across from parking lot. The first two floors open to the outside while the third floor has interior access. Easy access to the interstate. Note: May 2015: I-94 west is... More 

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Quality132, Manager at Quality Inn Brookfield, responded to this review

Thank you for your review! We take pride in being a pet friendly hotel. We wish our guests to feel at ease when traveling and not having to leave their friends behind. We have the exterior entrances for our guests along with a field next to the hotel to be able to take their dogs out on a walk and... More 

Milwaukee, Wisconsin
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 26, 2015

everything about this hotel is great very helpful and checked me in quickly. My room was nicely done with better furniture and bedding than I had anticipated in the crazy thing about it this should be a 5 star hotel i truly slept like a baby an great cookie n breakfast

Was this review helpful? Yes
Quality132, Manager at Quality Inn Brookfield, responded to this review

Thank you so much for your response. I am glad to hear you had a great night’s rest and that you also enjoyed our complementary hot breakfast in the morning. This summer has a calendar of events filling up quickly and we are not only close to them, but strive to allow our guests the peaceful night's rest they deserve... More 

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