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Extended Stay America - Milwaukee - Brookfield

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325 N Brookfield Road, Brookfield, WI 53045 (Formerly Homestead Studio Suites - Milwaukee - Brookfield)
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Extended Stay America - Milwaukee - Brookfield
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Extended Stay America - Milwaukee - Brookfield
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69 reviews from our community

Traveler rating
    13
    16
    12
    6
    22
See reviews for
13
11
12
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • All months
    (69)
  • Mar-May only
    (11)
  • Jun-Aug only
    (31)
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    (17)
  • Dec-Feb only
    (10)
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1 review
5 of 5 stars Reviewed 1 week ago

My family and I stayed here a few weekends ago and we had a great stay. The rooms were clean and very accommodating but a little outdated. The staff was welcoming and informative. I was able to get to my room without any issues. Also if you are looking to cook in your room you can get dishes in your... More 

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green bay
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked online. Staff was quick with checkin and I got to my room no issues. This hotel has what you need, nothing less nothing more. The kitchen in the room was nice but I was.dissapointed to find no kitchenware, but maybe you're supposed to bring your own. Either way, it worked out. Good area, close to health foods store... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel; however, I apologize that you were not informed of our dishware policy upon check-in. While dishes are no longer kept in guest rooms, they are available upon request at the front desk. Moving forward, I... More 

Austin, Texas
Top Contributor
77 reviews 77 reviews
64 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this place for 3 nights after booking this hotel as an "Express Deal" through Priceline. Once I found out the name of the hotel I immediately went to Tripadvisor.com to look at the reviews. I became very concerned about the many negative reviews on this hotel. I immediately called Priceline to share my displeasure but the first... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your experience with us. I truly appreciate your comments regarding our friendly staff and your room overall. We are working hard to improve our hotel so it is great to hear feedback such as yours to let... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2015

Friendly staff horrible management. Filthy , trash bins and floor in trash room never cleaned. Stinks all down hall. 300 dollors for 2 pets to stay. Only 100 at other long term lodging in town. Saw roach in kitchen. Manager said she won't do anything about it til I kill or catch one and show it to her. Unbelievable! Do... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable; please accept our most sincere apologies for your experience. In response to your feedback, I am going to work with our staff to make sure trash is being taking out daily and that all rooms are thoroughly cleaned... More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 23, 2015

We needed an emergency place to stay for a month to bridge a gap. The staff was friendly and helpful and that's as far as the pros go. Room was a filthy mess caked with yellowish crud. So much so it was in the outlets. The stove burners were also covered with this yellowish gunk. All the drawers were filthy... More 

Was this review helpful? Yes 1
Eden Prairie, Minnesota
Top Contributor
90 reviews 90 reviews
11 hotel reviews
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed January 20, 2015

I am writing this review from my room in Extended Stay. I have previously stayed in extended stay and had good exp but this one sucks big time. Its filthy and is not livable. Check the pics and decide yourself. Wish I could have give negative stars!!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the cleanliness of the room not being up to our standards. In response to your feedback, I am working with our staff to make sure we address the issues that you had in your room. Our staff and... More 

2 reviews
4 of 5 stars Reviewed November 20, 2014

Stayed here for a few weeks at the last minute. Front line staff was great. Very friendly and helpful. Room was great in some aspects and really poor in others. Good stuff. Staff was one of the best I've encountered. Bed was very comfy. Hotel was super quiet for sleep. Bathroom was clean but shower head was a bit old... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for doing a amazing job at customer service. The situation you described regarding the cleanliness issues with your kitchen is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 2, 2014

This hotel was filthy! There were public hairs all over the bathroom! We found pieces of food all over the carpet (big ones, like pieces of pizza crust), stains on the bed sheets, some odd dried sauce on the remote control, receipts from other guests McDonald's visits in the drawers from months ago, and hairs all over the countertops just... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet cleanliness standards. In response to your feedback, I am working with my staff to ensure that we are upholding our cleanliness standards through more thorough inspections... More 

Fargo
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 29, 2014

This hotel has not seen any improvements since it's opening date which was back around 1999 I believe. The only thing it has done has been new bedding. Old nasty carpet, wall vinyl and furniture & kitchen cabinets. I can also see why you need to ask for kitchen supplies as the cabinets are so disgusting who would use them... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had severe cleanliness and maintenance issues. In response to your feedback, we are on a renovation plan and should start a renovation project this coming... More 

Bemidji, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 12, 2014

Overall my stay here was good. The staff was friendly. I enjoyed the grab and go breakfast. The room was quiet. And the bed was comfortable. Could the room have been cleaner? Yes. But, I have seen worse. What was really uncomfortable was the floor. It felt so disgustingly dirty I never took my shoes off. I had my two... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Milwaukee - Brookfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to read that you enjoyed your stay overall; however, please accept our most sincere apologies for the cleanliness issues with your carpet. In response to your feedback, I am working with our housekeeping staff to review our cleanliness standards to prevent your... More 

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