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Brookfield Suites Hotel & Convention Center

3.0 of 5
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1200 South Moorland Road, Brookfield, WI 53005 (Formerly Embassy Suites Hotel)
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Brookfield Suites Hotel & Convention Center
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590 Reviews from our TripAdvisor Community

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Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This was my 4th stay at this hotel. Have always had a great experience. I booked online and was not informed about the major renovation going on. Construction workers all over the place! Noisy! Water shut down certain times of day! Although it was JANUARY in Wisconsin, it was still hot and apparently no working a/c in either of the... More 

Helpful?
Thank Beckytexasusa
East Troy, Wisconsin
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

As other people, the remodeling (to turn this into an Embassy Suites by Hilton) is a big cosmetic and noise issue right now, although the workers weren't any louder than the drunken revelers and everyone quieted down by 11pm on the Saturday night we were there. The usual spacious breakfast area is currently moved to the tiny bar, and the... More 

Helpful?
Thank Austin_Bacchus
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We had no idea that the whole building was under construction. The rooms are being remodeled and the ones they are using are old. The brown water out of the tap was answered by the desk as let it run and it will clear up, we turned it off during the day for the contractors. The desk clerk greeted us... More 

Helpful?
Thank Ralph B
Green Bay, Wisconsin
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for a business trip and enjoyed the great service. I was disappointed the lobby was under construction (I was looking forward to sitting under the plants with a good book), but I'm looking forward to how it will look when it is done. The breakfast and reception were both the highlights of my trip. I will definitely... More 

Helpful?
Thank Elisabeth S
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Elisabeth S- Thank you so much for your review of our property...and I so appreciate your excitement in returning to see the final product. The renovations are occurring at a pretty fast pace and we will have the perfect space for you to relax and enjoy a book. I will be sharing your comments with the staff, and we will... More 

Indianapolis, Indiana
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A former Embassy Suites, seven years ago, currently being renovated to convert back to an Embassy Suites. Got a great deal through Hotwire. If I hadn't, would have been angry since nothing provided to me alerted me to ongoing total renovation. Notwithstanding that, their two room suites are huge. Furnishings somewhat older but not worn-out, shabby, or in disrepair. Staff... More 

Helpful?
Thank SteveIND
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

StevelND- Thank you very much for sharing the good news with all...we are excited about our upcoming change back to an Embassy Suites by Hilton. I am glad that you were happy with the service, restaurant and lounge. I am anxious to share your comments with the staff and we look forward to taking that to the next level. Please... More 

Houston
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our stay was very mixed. The room was huge and there was a great breakfast and complimentary happy hour. But the hotel is undergoing a major renovation and is a total mess. There is dust and noisy construction. The room is dated and in severe need of maintenance and upgrades, but that is underway. The top 2 floors are closed... More 

Helpful?
Thank churchyouthadviser
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Churchyouthadviser- I am glad that you enjoyed your breakfast and the size of the room that you received...I am sorry for the challenges you encountered during your visit with the renovation. We are going to start selling some of the newly renovated rooms early next week. The new bar and a large portion of the atrium will be complete by... More 

Green Bay, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had an excellent experience here! We had special requests due to our son's appt at Children's Hospital (which is only 12 minutes away) and this hotel accommodated all of them and were pleasant about it. Love the floor plan of the room with separate living space/bedroom. It is under remodel but we experienced no noise or inconvenience because of... More 

Helpful?
Thank dancemom101
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Dancemom101 - Thank you for the compliments on the property and the staff, I look forward to sharing them with all departments. We strive to take care of everyone and meet their expectations and it sounds as though we accomplished that with you and your family. We most definitely have a lot going on here right now, and very excited... More 

Grafton, Wisconsin
2 reviews
5 of 5 stars Reviewed 3 weeks ago

As many have noted, the hotel is undergoing a major remodel. Despite the construction, this is a great place to stay. We had so much fun the first night that we decided to stay a second night. We found the staff to be fantastic. They went above and beyond my expectations for everything. Our room was very nice and clean.... More 

Helpful?
Thank KelBelle3
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

KelBelle3- Thank you so much for the kind words...I am so glad that we were able to meet your expectations and then some! I look forward to sharing your comments with the staff as they will be happy to know that they made you feel welcome...that is our goal, to make you part of our family upon walking in the... More 

Bessemer, Michigan
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

We expected to enjoy the atrium as it was years ago. Right now it's completely ripped apart. Really the facility should close until it's ready. The room is ok and will probably be updated at some point. Kids are in the pool and the water is really disgusting. Suggest waiting to stay here until mid 2016. Then recheck the reviews.... More 

Helpful?
Thank Yoopercarr
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Thank you for taking the time to share your concerns about the hotel and I am sorry for the disappointment you experienced. We are moving right along in the renovation of our rooms and look forward to opening the bar and the majority of the atrium by the end of February. We are extremely excited to announce that we are... More 

St. Petersburg, Florida
Level Contributor
204 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed December 28, 2015

Our kids 8-11 and two adults felt comfortable and welcome here. Although there is remodeling going on, the workers keep,things neat and clean. The chef cooks omelets, French toast, pancakes with all the trimmings to order every day. There is a good-sized indoor pool, and a glass elevator as well. The rooms are large, although they do need brighter lighting... More 

Helpful?
1 Thank Vinopopos
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Vinopopos- Thank you very much for taking the time to share your feedback. I truly appreciate your patience as we continue this renovation and know you will not be disappointed as we near completion early to mid May. We are very excited to be reflagging the hotel an Embassy Suites by Hilton, which will be the only one in Wisconsin.... More 

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