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Brookfield Suites Hotel & Convention Center

3.0 of 5
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1200 South Moorland Road, Brookfield, WI 53005 (Formerly Embassy Suites Hotel)
Special Offer
Milwaukee Brewers Package
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Brookfield Suites Hotel & Convention Center
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560 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (560)
  • Mar-May only
    (135)
  • Jun-Aug only
    (226)
  • Sep-Nov only
    (110)
  • Dec-Feb only
    (89)
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Saint Clair, Michigan
1 review
1 of 5 stars Reviewed yesterday NEW

Booked this hotel for a week and only lasted a night, the room I got was dirty and smelled moldy and dust. The bathroom sick was broken and there was mold everywhere in the tub, the carpet through out the room was stained. The microwave and mini fridge was very outdated and the couch had an odor to it. To... More 

Was this review helpful? Yes
Nekoosa, Wisconsin
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was easily accessed off the interstate. Great service. Could not believe complimentary happy hour and breakfast. The tailgate package was amazing for the Brewer game. All employees very professional and helpful.

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Bonnie L- Thank you very much for taking the time to share your experience with us...I will definitely share your kind words with the staff. I am so glad that you enjoyed your visit and hope that you will return again in the future...we will continue to offer the Brewer Package until their last game at Miller Park for the... More 

Oconto, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed for our 39th wedding anniversary. Went to a Brewer game and used the shuttle service through the hotel. What a great way to go! Shuttle service got us to the game on time and were waiting when the game ended. Perfect!!! Also enjoyed the made to order breakfast in the morning. Rooms were very nice! We'll be back!!!

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

kordy50- Thank you so much for sharing your experience with us. I am so happy that you celebrated your anniversary with us and the Brewers! We hope to see you again in the future...perhaps the 40th?. Please keep an eye on our website regarding the upcoming changes that will begin to take place this fall. Thanks again! Amy More 

Mineral Point, Wisconsin
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed at this property during the WI State Fair for several years now. When we started staying the property was clean, friendly and offered great service. I actually talked my friends who attended the state fair to stay here vs the property we used to stay at. This year was a huge disappointment. It started by having our... More 

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Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Jsieg- Thank you for taking the time to share your feedback with us...I will definitely be addressing with the appropriate departments. I am very sorry to hear that we fell short of your prior experiences and hope that we can rebuild that trust with you in the future. We will begin a full renovation on the property this Fall...with that... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is in need of major upgrades and staff changes! Mold in the bathroom (lots), broken and missing tiles, run down furnishings, structural issues, and the list goes on! Free wifi only worked in the lobby and did not extend to our room. Bathroom lighting was sub par and the lack of a fan likely lead to the mold... More 

Was this review helpful? Yes 2
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Courtney V- I apologize for the challenges that you encountered while visiting the hotel. I am happy to announce that we are going to be completing a full renovation on the property beginning this fall, that will address a number of the items you mentioned. I will also be addressing the lack of customer service that you felt from the... More 

Butler, Wisconsin
1 review
1 of 5 stars Reviewed 1 week ago

I wish I had a better experience to tell about. Unfortunately, we and our family will not be staying at this hotel in the future. We selected this hotel for our wedding group reservations but our stay was not what I wanted for my wedding night. The first room we checked into had mold in the shower and on the... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Courtney- Thank you so much for taking the time to chat with me. I truly appreciate you sharing not only your feedback regarding your experience, but also suggestions on how we can make it better in the future. Again, I apologize for the challenges you experienced and have shared this information with the appropriate department heads. Thank you very much... More 

Neenah
1 review
2 of 5 stars Reviewed 1 week ago

Issue 1 - We were checking in on a Saturday and we wanted an early check in so I called ahead and confirm with the Manager I got the last early check in room. When I went to check in at 1:30PM I was told there was no early check in. The women behind the desk did not check my... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Jlaut2001- I am very sorry for the lack of service that you received from our hotel. Although we are excited to announce that we are beginning a full renovation this fall, it by no means discounts the inconveniences that you experienced during your stay at our hotel. I will be sharing your comments with the appropriate staff and will make... More 

Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Booked this hotel on a recent trip to Milwaukee. It is just a short drive from downtown and was very good value. My initial reaction was "underwhelmed" - dated decor and a dark feeling. Staff we met were polite though the front desk attendant was a trainee who needed a lot of hand holding. The hotel was originally built as... More 

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Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Cawleym- Thank you for taking the time to provide me feedback on the hotel. I look forward to sharing your comments with the staff regarding the pool and breakfast. We are very excited about the renovations that will begin this fall that will be addressing a lot of the items you mentioned. Please watch for all of the updates on... More 

Wisconsin Dells, Wisconsin
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We found our rooms to be very clean. Yes this hotel needs updating and this coming but what we got for the cost was outstanding. The staff was friendly and the perks were great! The breakfast consists of made to order omlettes and fresh pancakes and French toast along with sausage, bacon, hash browns, yogurt and fruit. This was the... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Peace 1126- Thank you for taking the time to provide your feedback with me. I look forward to sharing your comments with the staff. I am glad you enjoyed the breakfast, additional perks and most significantly our team. We are very excited about the upcoming renovation, scheduled to begin this fall. Please keep an eye on the hotel website for... More 

West Des Moines, Iowa
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We walked into the room and it was cool. The dials for the HVAC looked like they were from the 70s. We left for dinner and came back late. We had to still make up the pull out for our little ones. Found out at 930pm there was no blanket. At this point it was COLD in the room. Called... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

kafek8t- Thank you very much for taking the time to provide feedback of your experience at the hotel. I am sorry that we fell short of your expectations when "de-feathering" as you mentioned. This is definitely being addressed with the appropriate departments to ensure that we not only follow-up on special requests, but in a timely fashion. I do hope... More 

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