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All 13 Brookfield hotels

Brookfield Suites Hotel & Convention Center

3.0 of 5 Hotel   |   1200 South Moorland Road, Brookfield, WI 53005 (Formerly Embassy Suites Hotel)
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Brookfield Suites Hotel & Convention Center
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Ranked #6 of 13 Hotels in Brookfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
Cheri M Muskego, Wisconsin
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486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madison, Wisconsin
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

The staff at this hotel were beyond nice. We were allowed to check in early so we could watch the Packer game in our room. The room was big but felt pretty dated and smelled vaguely of cigarette smoke. The HVAC controls were really old and didn't work the best ,we were either scalding hot or freezing cold. I had... More 

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Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

In 10+ years of traveling for work, I have never stayed in a hotel that is this run down. This hotel is extremely outdated back to the 70's. The furniture is old and the wallpaper is at least 25 years old in the rooms. Stains on the carpet throughout the hotel is really bad. The front desk staff has zero... More 

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Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

David- Thank you very much for your feedback. It is important that we are meeting and exceeding the expectations of our guests. We are happy to report many changes to the appearance of the hotel are scheduled for this year. In the interim we will continue to address any challenges that are encountered and your feedback will definitely be shared... More 

Muskego, Wisconsin
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here to experience their New Years Eve package which included dinner and 3 different bands. The food, party atmosphere, and service were very good. The overall conditiion of the hotel and rooms needs some serious updating. You would think that with the volume of business (they were sold out for New Years Eve) and the location, the management... More 

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Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Cheri- I am so glad you enjoyed your evening at the hotel and the New Year's Celebration. The Boogie Men are one of my favorites! I look forward to you joining us again next year. We have a lot of great changes scheduled for the property throughout the year, which will definitely change the appearance of the hotel. I will... More 

Kalamazoo, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We've stayed here around Christmastime the past three years and there are few minor areas that should be improved. First, the rooms are still circa 1970s and need refurbishing (although the size is great). The flat screen TVs are an improvement but the hotel should subscribe to some hi def services as the picture quality is substandard. Maid service is... More 

Was this review helpful? Yes 1
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Chuck- Thank you for your feedback. I will definitely share your feedback with the appropriate departments to ensure that others do not also face the same experience as yourself. We are looking forward to many upcoming changes to the hotel throughout this upcoming year and I am confident that you will be pleased with the changes upon your return this... More 

Janesville, Wisconsin
Top Contributor
74 reviews 74 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 22, 2014

We booked this Hotel for a weekend because of a Wedding we were in. The Hotel is pretty convenient for were the weeding and rehearsal dinner took place. We didn't have a bad stay it is just VERY outdated! Our room was in desperate need of a complete remodel and cleaning! Place has potential if it were just remodeled. One... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Thank you so much for your comments. I am glad that you enjoyed your stay...especially the breakfast and will share that with the kitchen team! We are looking forward to changes occurring this upcoming year to the appearance of the hotel and I am confident you will be pleased. As we make these changes...we so appreciate your feedback as it... More 

2 reviews
5 of 5 stars Reviewed November 15, 2014

Very quick check-in, clean room and excellent breakfast. In town for a concert at The Rave and this ended up being a perfect location. 15 minutes away, speedy check-in, nice swim in the pool and ended the stay with a nice breakfast in the atrium. I believe Alex checked us in and we had a good time from then on.... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Steve- So glad you enjoyed your stay at the hotel. We look forward to your return! Alex will be happy to know that your wonderful stay began at the desk with him! Take care Amy More 

Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
7 hotel reviews
2 of 5 stars Reviewed November 13, 2014

Their WIFI doesn't reach some of their rooms. In order to use the wifi i had to sit on the table in the living room area as it would not work in my bedroom. When I asked the front desk, they basically said "sorry". Then, the rooms have VERY little heat adjustment. My room was in the low 60s and... More 

Was this review helpful? Yes
Amy G, General Manager at Brookfield Suites Hotel & Convention Center, responded to this review

Thank you for your comments. I am happy to report that since your visit we have increased the Wi-Fi capabilities at the hotel and have shared the feedback with the front desk to improve our customer service to accommodate our guests. We hope to see you again soon! Amy More 

Senior Contributor
47 reviews 47 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

the front staff were very friendly as were the staff at the managers lounge. The rooms need help. The carpet has large stains, the heat isn't working but maint came quickly and got the heat going...thank you! I'm glad to hear they will be updating because the rooms don't do the staff justice.

Was this review helpful? Yes 1
Minneapolis, Minnesota, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2014

I have been at this hotel many times and enjoyed myself,but this visit was bad! Reception hour really bad, Breakfast ok, Sleeper sofa a nightmare,My review must be at least 200 characters, Go somewear else!

Was this review helpful? Yes 2
Sheboygan Falls, Wisconsin
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 26, 2014

We have stayed in this hotel with our children several times in the past, and we liked our room,service,breakfast,cleanliness was always pretty good.After last nights stay I have to say it will most likely be our last.The room was filthy,carpet,floor and furniture was so stained.The walls had mold on them,the tub also had mold.the track for the closet doors was... More 

Was this review helpful? Yes 4
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Additional Information about Brookfield Suites Hotel & Convention Center

Address: 1200 South Moorland Road, Brookfield, WI 53005 (Formerly Embassy Suites Hotel)
Location: United States > Wisconsin > Brookfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookfield Suites Hotel & Convention Center 3*
Number of rooms: 203
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Also Known As:
Brookfield Suites Hotel And Convention Center
Brookfield Suites Hotel Brookfield
Brookfield Hotel

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