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Comfort Inn & Suites Black River Falls

Certificate of Excellence
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W10170 Hwy 54 East, Black River Falls, WI 54615
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Comfort Inn & Suites Black River Falls
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Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 19, 2015
TodaysReview Grand Island, Nebraska
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94 reviews from our community

Traveler rating
    48
    28
    10
    4
    4
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42
17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The first room we checked in to had two Queen beds. The first had what appeared to be orange-hued vomit on the matress pad which ran down the bed skirt along with some other blue substance and a little dirt. This was not the "it was washed but still has marks on it" kind of substance, it was more of... More 

Was this review helpful? Yes 1
Grand Island, Nebraska
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 19, 2015

Management and desk staff are pro-active in addressing one's needs. I have always found my room during many stays to be clean and well kept. I only have one recommendation to management. Please install timers or replace the bathroom ceiling fans as they are extremely loud. During several of my stays, I have found myself calling the guest next door... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear TodaysReview, Thank you for the review! We will look into your suggestion of a timer for the bath fans! What a great idea! Thank you for telling us! Looking forward to your next visit! Safe Travels, Tamra Soto/GM More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is usually my first choice when staying in the area to visit cousins. Rooms are clean, beds are comfy, breakfast is pretty standard for Comfort Suites, which is usually sufficient for me. Rooms right by the pool can be a bit noisy at times, but nothing out of the ordinary. Staff is always efficient & helpful.

Was this review helpful? Yes 1
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Lanny M, Thank you for the review! We appreciate you taking the time to let us know how we are doing! I am happy to see you enjoy your stays with us and we hope you will return soon so we can deliver the same dependable service you have come to expect! Safe Travels, Tamra Soto/GM More 

Duluth, Minnesota
Top Contributor
64 reviews 64 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 6, 2015

This hotel was okay. Customer service - front desk, was terrific-friendly, accommodating, courteous. The rooms could use some updating and deeper cleaning. The shower curtain smelled sour once it got wet-very unpleasant. I expected the bed to look like the pictures, namely that the comforter was wrapped in white sheets. It was not. And the fitted sheet did not fit... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Kim R, I am sorry to hear you did not enjoy your stay. I apologize that the photos on-line were not accurate. We just finished a full renovation and our professional photography is not able to be completed until February. We are excited to get our new photos and show off our newly updated hotel! Just this week we... More 

Danbury, Connecticut, United States
Top Contributor
75 reviews 75 reviews
39 hotel reviews
775 helpful votes 775 helpful votes
3 of 5 stars Reviewed December 27, 2014

"Don't sound desperate," I whispered to my wife as she talked to the night clerk at this property over the phone at midnight. "We need a room tonight, right away," said my wife to the clerk, with a slight quiver. We were on I94 East when snow came suddenly and we had to break off our journey. We were worried... More 

Was this review helpful? Yes 11
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Malayappan, What a great review! We are so glad to have been your shelter in the sudden snow storm. Laura is a true customer service gem! We are proud to have her on our team! Thank you so much for being our guest and for the kind words. We hope the rest of your journey went smoothly. We look... More 

1 review
3 of 5 stars Reviewed December 21, 2014

We reserved a room in November and received a confirmation receipt for a pool side suite. When we checked in during our family vacation in December they had no reservation for us and had no poolside available. They then stuck us in a room that shared a wall with their utility room. It stunk like cigarettes and was much smaller... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Guest, I am so sorry for the mix up on your room reservation! When your party was with us in November, we re-booked the room along the pool again under Frederick, however it appears that was for another family member who has always stayed in that room. I believe since you had not had your own room in the... More 

Lake Geneva, Wisconsin, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2014

I truly believe a staff seperates hotels from good to excellent. You can sleep anywhere but Prit the front desk agent created an experience. He was so helpful, sincere and kind from getting us milk for our small baby, printing us off menus for a late dinner, helping us with our heat and making us feel welcome. The hotel was... More 

Was this review helpful? Yes 1
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Amy, Thank you for the great review! It is wonderful to hear Prit was able to provide you with outstanding service! Our goal is to make all our guests feel welcome and a valued part of our "hotel family"! We are so pleased to be your new choice of lodging in Black River Falls! Thank you for your trust... More 

Springfield, OH
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed November 8, 2014

We stayed here on our way to North Dakota. The attendant was great and gave us good advice on places to eat in the area. The room was very clean and spacious. The bed was very comfortable and we both slept very well. The room was also very quiet (we were on the second floor near the back of the... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Dagma, Thank you so much for choosing the Comfort Inn & Suites of Black River Falls! We are pleased to see you enjoyed your stay! On behalf of the staff and myself we want to thank you for the nice review and to wish you safe travels! Kind Regards, Tamra Soto/GM More 

1 review
4 of 5 stars Reviewed October 19, 2014

We originally were going to stay at the Casino hotel...however it was totally booked (we've stayed there before it was really basic) we needed another hotel room asap! What a nice, Clean, place for a small hotel! Feel very safe and nice breakfast! Already decided this is where we will be staying from now on! :)

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Laura D, Thank you so much for the kind words! It was our pleasure to serve you! We are honored to be your new choice for lodging when you are in the Black River Falls area! We hope you had an enjoyable time at the casino too! Safe Travels! Tamra Soto/GM More 

Carlock, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 13, 2014

Delayed by traffic and an unexpected detour, it was such a relief to arrive to a welcoming, smiling, and friendly desk staff person and check in to a very clean and quiet room. Everything was just what one would hope for in a spot along an interstate highway and then some. Great breakfast and great value. I would definitely stay... More 

Was this review helpful? Yes 1
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Mary, All of us at the Comfort Inn & Suites are so glad you were pleased with your accommodations and service! Some of our staff have to travel the interstate through the construction each day so we totally sympathize with your experience! Thank you for staying with us and for the nice review! We hope you will stop by... More 

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