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Comfort Inn & Suites Black River Falls

Certificate of Excellence
2.5 of 5
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W10170 Hwy 54 East, Black River Falls, WI 54615
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Comfort Inn & Suites Black River Falls
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Certificate of Excellence
A recent review
4 of 5 stars Reviewed May 31, 2015
LivelyLaura Platteville, Wisconsin
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97 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Platteville, Wisconsin
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 31, 2015

We stopped in late on a Saturday night in the midst of a long car trip. Very kind staff. Comfy bed. Clean room. Good breakfast. Nice towels. Wolfgang Puck in room coffee. Choice of pillows. I would recommend staying here.

Was this review helpful? Yes 1
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Guest, Thank you for your recent stay and for sharing your experience with us! We are so pleased you had a nice time and we hope you will consider staying with us again when you are in the area! Safe Travels, Tamra Soto/GM More 

Madison, Wisconsin
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 8, 2015

I have never stayed at the Comfort Inn, and given the proximity to the interstate I was concerned. I was traveling for business, I stayed one night and could not have been more pleased. The receptionist was very personable and offered a homemade cookie. The room was spotless, bed very comfortable, room temperature was pleasant -- not too hot or... More 

Was this review helpful? Yes 2
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Colleen P, Thank you for the great review! We are so happy to hear you enjoyed your stay with us so very much. Our Wednesday Night Welcome Reception for our valued guests has been a popular event for over a year now and we are thrilled that our guests continue to join us on Wednesday evenings for light refreshments... More 

Reno, Nevada
Level Contributor
135 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 27, 2015

The bed was the best part of the entire stay, great sleep. The bathroom was pretty dirty, highlighter marks everywhere, stuff on the door, shower wasnt that clean, I felt like I was in college because I wore flip flops in the shower. Everything else was clean. I had issues with my ironing board and blow dryer the same morning,... More 

Was this review helpful? Yes 2
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear jb2186, Thank you for sharing your experience with us. I apologize for the cleanliness issue you encountered. The housekeeping staff who cleaned your room has been redirected and has shown significant improvement I am happy to report! We hope you will give us another try when you are in the area! Safe Travels, Tamra Soto/GM 715-284-0888 More 

Minneapolis, Minnesota, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed March 10, 2015

The first room we checked in to had two Queen beds. The first had what appeared to be orange-hued vomit on the matress pad which ran down the bed skirt along with some other blue substance and a little dirt. This was not the "it was washed but still has marks on it" kind of substance, it was more of... More 

Was this review helpful? Yes 3
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Melissa, I wish to apologize for the unpleasant stay you had with us! The housekeeping staff who cleaned those rooms have been reprimanded and/or dismissed. Please accept my apologies on behalf of the entire staff for your experience! Also please feel free to contact me with any other concerns and I will be happy to speak with you further.... More 

Grand Island, Nebraska
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 19, 2015

Management and desk staff are pro-active in addressing one's needs. I have always found my room during many stays to be clean and well kept. I only have one recommendation to management. Please install timers or replace the bathroom ceiling fans as they are extremely loud. During several of my stays, I have found myself calling the guest next door... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear TodaysReview, Thank you for the review! We will look into your suggestion of a timer for the bath fans! What a great idea! Thank you for telling us! Looking forward to your next visit! Safe Travels, Tamra Soto/GM More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is usually my first choice when staying in the area to visit cousins. Rooms are clean, beds are comfy, breakfast is pretty standard for Comfort Suites, which is usually sufficient for me. Rooms right by the pool can be a bit noisy at times, but nothing out of the ordinary. Staff is always efficient & helpful.

Was this review helpful? Yes 1
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Lanny M, Thank you for the review! We appreciate you taking the time to let us know how we are doing! I am happy to see you enjoy your stays with us and we hope you will return soon so we can deliver the same dependable service you have come to expect! Safe Travels, Tamra Soto/GM More 

Duluth, Minnesota
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed January 6, 2015

This hotel was okay. Customer service - front desk, was terrific-friendly, accommodating, courteous. The rooms could use some updating and deeper cleaning. The shower curtain smelled sour once it got wet-very unpleasant. I expected the bed to look like the pictures, namely that the comforter was wrapped in white sheets. It was not. And the fitted sheet did not fit... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Kim R, I am sorry to hear you did not enjoy your stay. I apologize that the photos on-line were not accurate. We just finished a full renovation and our professional photography is not able to be completed until February. We are excited to get our new photos and show off our newly updated hotel! Just this week we... More 

Danbury, Connecticut, United States
Level Contributor
106 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 851 helpful votes
3 of 5 stars Reviewed December 27, 2014

"Don't sound desperate," I whispered to my wife as she talked to the night clerk at this property over the phone at midnight. "We need a room tonight, right away," said my wife to the clerk, with a slight quiver. We were on I94 East when snow came suddenly and we had to break off our journey. We were worried... More 

Was this review helpful? Yes 11
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Malayappan, What a great review! We are so glad to have been your shelter in the sudden snow storm. Laura is a true customer service gem! We are proud to have her on our team! Thank you so much for being our guest and for the kind words. We hope the rest of your journey went smoothly. We look... More 

1 review
3 of 5 stars Reviewed December 21, 2014

We reserved a room in November and received a confirmation receipt for a pool side suite. When we checked in during our family vacation in December they had no reservation for us and had no poolside available. They then stuck us in a room that shared a wall with their utility room. It stunk like cigarettes and was much smaller... More 

Was this review helpful? Yes
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Guest, I am so sorry for the mix up on your room reservation! When your party was with us in November, we re-booked the room along the pool again under Frederick, however it appears that was for another family member who has always stayed in that room. I believe since you had not had your own room in the... More 

Lake Geneva, Wisconsin, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 30, 2014

I truly believe a staff seperates hotels from good to excellent. You can sleep anywhere but Prit the front desk agent created an experience. He was so helpful, sincere and kind from getting us milk for our small baby, printing us off menus for a late dinner, helping us with our heat and making us feel welcome. The hotel was... More 

Was this review helpful? Yes 1
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review

Dear Amy, Thank you for the great review! It is wonderful to hear Prit was able to provide you with outstanding service! Our goal is to make all our guests feel welcome and a valued part of our "hotel family"! We are so pleased to be your new choice of lodging in Black River Falls! Thank you for your trust... More 

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