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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
The Greenbrier
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1,740 reviews from our community

Traveler rating
    1,105
    367
    161
    71
    36
See reviews for
385
780
17
246
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (454)
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There are newer reviews for The Greenbrier
See the most recent reviews
California
Top Contributor
52 reviews 52 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 24, 2012

Draper's is a more casual restaurant in the sophisticated Greenbrier hotel. The restaurant does not take reservations. The food is pretty good....homemade ice cream, some good burger and sandwich offerings and three or four entree offerings. The service is lacking for this hotel. Our server failed to bring items that were ordered and lacked an personality. The restaurant can be... More 

Was this review helpful? Yes 1
Chester, VA
Top Contributor
164 reviews 164 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 22, 2012

I have been to the Greenbrier during golf tournaments but my sister in law, niece and I went during the Christmas Season to see all the decorations and we were not disappointed. I cannot begin to describe all the various decorations on the numerous Christmas trees. All the poinsettias, decorations, and trees make the resort a wonderful wonderland. There is... More 

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Chester, VA
Top Contributor
164 reviews 164 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

I recent visited Drapers Cafe with my sister in law and niece and it was a great visit. We had lunch at Drapers while shopping and taking in the decorations of the Greenbrier Resort. We were seated within 5 minutes and our server was just perfect. Since I had read reviews I had some questions and she was very informative.... More 

Was this review helpful? Yes 1
La Grange, Kentucky
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 21, 2012

Food was inconsistent from one visit to another. One entree was good; one almost unedible. When server came to pick up plates no remedy was offered even though my dinner was almost untouched.

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La Grange, Kentucky
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 21, 2012

Had been looking forward to seeing The Greenbrier in person for many years. Wish I had the opportunity to visit sooner....when everything was shiny and new. In general, the experience is all Americana including a staff that is well-trained, extremely cordial and ever helpful. Definitely reminiscent of a bye-gone era worth remembering. The service was excellent, the food was very... More 

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Richmond, VA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2012

We went there for lunch and the burgers are to die for, however, they are very pricey! The banana split was so big that 5 of us couldn't finish it!

Was this review helpful? Yes 1
Lynchburg, Virginia
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 18, 2012

Checked in on11/6/1212 for three nights and stayed that night in room 3155. Got eaten up by bed bugs by morning, took several to the front desk and they changed the room to 4155. The irritation got worst as time when on, scratching was constant. Even went to the hospital ER hoping for some relief. Called about problem and left... More 

Was this review helpful? Yes 11
TheGreenbrier, Manager at The Greenbrier, responded to this review

Thank you for taking the time to share both your positive and negative comments. We are pleased to hear that you enjoyed the food during your stay, but we truly regret that the rest of your stay was less than pleasant. We pride ourselves on customer service and thought that the situation had been handled to your satisfaction. We sincerely... More 

McLean, Virginia
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 17, 2012

Obviously Christmas is a busy time at the Greenbrier. On a recent December weekend day visit (Saturday)--I was returning after a 6 year absence. You would have thought by all the media coverage and writings that the resort had done some major renovations to the facility, but I found a generally shabby lobby and guest areas (thread worn furniture that... More 

Was this review helpful? Yes 4
TheGreenbrier, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to share your recent experiences with us. We take reviews from longtime guests very seriously, and we continually strive to improve our guests' experiences based on feedback. We hope that we have the opportunity to welcome you back to The Greenbrier! More 

Farmington, CT
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 12, 2012

Great for lunch or dinner. As a kid I loved the milkshakes. Wonderful, easy food, great option for a low key night

Was this review helpful? Yes 1
Farmington, CT
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 12, 2012

I have been coming to the Greenbrier since I was a kid and every time I have loved it. There is something for all ages from the 2 swimming pools (in and outdoors) the bowling ally, movie theater that shows both adult and kid friendly films, to the homemade chocolate shop where you can watch them make the candy. The... More 

Was this review helpful? Yes 1
TheGreenbrier, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to write about your experience at The Greenbrier. We love to hear from our long-time guests, and we look forward to welcoming you back for years to come! More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
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