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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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1 room 1 adult
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The Greenbrier
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2,038 Reviews from our TripAdvisor Community

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Pittsburgh
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 13, 2014

For years, I've wanted to stay at the Greenbrier to see whether it delivered on it's acclaimed Southern, Old World Elegance.... and it did! A perfect getaway for my family of four (with infant and 3 year old) during some mild days in March. So much to do for the little ones ... my 3 year old loved the pool,... More 

Helpful?
1 Thank travelingmares
Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to leave a review of your recent visit. Thank you for mentioning many of the complimentary activities offered. In addition there are nightly champagne toasts in the Casino Club, daily history tours and culinary demonstrations as well as regularly scheduled workshops and mini-seminars. We look forward to welcoming you and your family... More 

La Crosse, Wisconsin
Level Contributor
101 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed May 13, 2014

Just spent a weekend at the Greenbrier and was absolutely impressed. The hotel is a beautiful white columned, massive building with numerous cabins surrounding it. The resort is self-contained-no reason to leave. The list of activities rivals a day on a cruise ship. Looks of things to do, some included in the resort fee, others not. We staying in the... More 

Helpful?
1 Thank PatWisconsin
Robert M, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent stay! We are so glad to hear that you enjoyed our unique character - over 236 years in the making! The cottages, some built in the 1830s are the oldest buildings still standing and the central section of the current hotel was completed in 1913. Robert E.... More 

Phillipburg
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed May 13, 2014

Our first time at the Greenbrier was magnificent. We decided to get away for several days for our 20th anniversary. It's a 6 hour drive and well worth it. When we first arrived, you could immediately tell the staff was attentive and friendly. I have never been to a place where everyone there seemed to thoroughly enjoy their job/career, and... More 

Helpful?
1 Thank Plague4
Robert M, Manager at The Greenbrier, responded to this review

We are honored that you allowed us to help you celebrate your 20th Anniversary! We believe that our first priority– no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of “ladies and gentlemen serving ladies and gentlemen”. We truly are pleased that we exceeded your expectations!... More 

Des Moines, Iowa
Level Contributor
166 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 13, 2014

This place is magnificent! We were able to get a last minute manager's "deal" for one night, which was all we were able to spend in our cross country trip. Beautiful grounds and rooms throughout! Wish we had had time to explore and enjoy its full array of amenities.

Helpful?
Thank Janea26
Robert M, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review! The Greenbrier is located less than 2 miles off of Interstate 64 and across the road from the White Sulphur Springs train station served by Amtrak. It is the perfect spot for a brief break from the road during a cross country trip. We look forward to your next visit! More 

Charleston, West Virginia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 13, 2014

My boyfriend and I stayed at the Greenbrier in March 2014. We had a wonderful time! It was everything we thought it would be. We spent a lot of time walking around looking at all of the decor in the hotel and listening to the hotel singers, which performed at tea time and in the early evenings. The people were... More 

Helpful?
Thank Misty S
Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to let us know about your stay with us in March. Thank you even more for mentioning The Greenbrier Spa. The Greenbrier Spa is one of the top spas in the world! We encourage all our guests to experience our signature Sulphur Soak and "take the waters" as guests have been doing... More 

Boone, Iowa
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 13, 2014

Though the resort and grounds were beautiful the food and service were over priced and not worth it. We aren't talking good fried food, more like the fryer wasn't hot enough. When I complained about the grease in my food I was left with a simple sorry. The auto gratuity of 20% was also a turn off. No need to... More 

Helpful?
Thank Thehc2007
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, thank you for pointing out the positive aspects of your stay as well as the unfortunate lapses in service and disappointments. We appreciate that you mentioned our staff and how friendly and welcoming they are. Your atypical experiences concerning the lapses in your dining and culinary experience were very disappointing to read and I am following up with... More 

Indianapolis, Indiana
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 13, 2014

We just returned from four days at The Greenbrier, and all I can say is that it exceeded even our highest expectations! I visited with my mom and her best friend for Mother's Day weekend. It was my second time at the hotel, however my mom and her friend have both been about 5-10 times each. Before our trip I... More 

Helpful?
1 Thank mollyms619
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, We are so happy to hear that you enjoyed your recent visit to The Greenbrier and thank you for taking the time to leave such a gracious review. I have already shared your kind compliments with our staff. Your words inspire and remind us that at The Greenbrier we have the opportunity to brighten our guest’s days and... More 

West Virginia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 12, 2014

What an amazing weekend with my mother and aunt. We made memories that will last a lifetime at this AMAZING resort. Please don't hesitate to come here. It is fabulous and the service is TOP NOTCH. We were treated like royalty all weekend. It was so relaxing and a wonderful experience. This resort is no more expensive than any other... More 

Helpful?
1 Thank clw1977
Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to leave a review! We appreciate you pointing out the extra touches and amenities that are to be found throughout the resort. We are especially glad that you found our newest menu in Café Carleton to your liking. Café Carleton, named after our Curator and Interior Designer Carleton Varney, features small plates and wine... More 

Boston, Massachusetts
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 11, 2014

My family (two parents, three year-old daughter) spent Easter weekend at the Greenbrier. It was perfect. The hotel was beautiful (which we expected), and our room was much more up-to-date than we expected. It's a great place for children -- there is a very nice playground, bowling alley, and a massive amount of lobby space to explore. The pool is... More 

Helpful?
Thank Person3557
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier exceeded your expectations! Thank you for noticing our emphasis on creating a family-friendly environment here at The Greenbrier! Children 12 and under receive a "VIP Card" upon check-in that is redeemable for daily prizes and can participate in our "Kids Play Free" program for a variety of activities with a paying... More 

Orlando, Florida
Level Contributor
218 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed May 10, 2014

We spend two wonderful days and one night at the Greenbrier. This was our first visit to the property, but it will certainly not be our last. We were pleasantly greeted at the front gate, not your usual brusque greeting but a very warm greeting. This continued when we reached the place to unload our car. Everyone was truly pleased... More 

Helpful?
Thank Jack D
Robert M, Manager at The Greenbrier, responded to this review

We are honored that you allowed us to help celebrate your birthday. We believe that our first priority– no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of “ladies and gentlemen serving ladies and gentlemen”. At The Greenbrier we truly are pleased to see you; exceeding... More 

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