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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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The Greenbrier
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1,778 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Greenbrier
See the most recent reviews
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
5 of 5 stars Reviewed September 25, 2013

After a calm and relaxing day of driving from Cincinnati , my girlfriend and I pulled into this grand hotels security post , and were greeted by a kind security officer welcoming us to the Greenbrier and handed us our car plaque for our dash. Once arriving at valet / registration , we were met with smiles and the bellhops... More 

Was this review helpful? Yes 2
TheGreenbrier, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to share your recent experience at The Greenbrier. It is wonderful to hear that you and your girlfriend enjoyed your stay, and we look forward to welcoming you back on your next visit! More 

Louisville
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

First let me say we have not stayed here since Mr Justice bought it. Prior to that we had come with our kids 7 or 8 times. But, it started to feel neglected. We came this time with our 11 and 12 year old because of the Tennis Champions Classic with McEnroe, Sampras, Lendl, and Tommy Haas. They both met... More 

Was this review helpful? Yes
TheGreenbrier, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to let us know about your recent visit! With the addition of our "Kids Play Free" program, guests 12 and under can now enjoy many of our 55+ activities at no charge with a paying adult. We hope that this new program will allow you and your family to experience even more on your... More 

Fort Washington, Pennsylvania
Level Contributor
3 reviews
3 of 5 stars Reviewed September 21, 2013

My husband and I spent 4 days for a conference, expecting to be "wowed" by this facility. While we were impressed with the many lobbies, and the friendliness of the staff, the Meadows golf course has at least 7 of it's back 9 holes that are extremely noisy to due the proximity to a major highway. The dinner in the... More 

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TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review concerning your recent visit. The fact that you left after four days and did not feel “wowed” is disappointing to us. For over 200 years The Greenbrier Resort has built upon a tradition of world class service and exceeding our guest’s expectations. This tradition is built upon one simple phrase... More 

Seattle, Washington
Level Contributor
116 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed September 21, 2013

This hotel is celebrating it's 100th birthday, and it shows, not in a good way. Decor is dated. Staff is polite, but does not accommodate requests easily (changing dinner reservations, making unfamiliar cocktails, complete pieces to the backgammon set). Our room was decorated in the "Dorothy Draper" style which was an assault to the senses - chintz bedspread, flowered wallpaper,... More 

Was this review helpful? Yes 2
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to let us know about your recent visit to The Greenbrier. Unfortunately it was very disheartening to read that we failed to live up to our reputation of world class service and southern hospitality. The Greenbrier Hotel is celebrating its 100th birthday and we are proud of the century of service associated with The... More 

Urbana, Ohio, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 20, 2013

We were on a trip with our bank and visited Greenbrier. No way is this a 6 Star motel. We did the bunker tour but did not get the tour they had told us we would get. Some of the people bought food to go and were charged a 20% tip on takeout food. When asked the cashier said this... More 

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TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your recent visit to The Greenbrier and sharing your review. We certainly apologize that your tour of the cold war bunker, code named, Project Greek Island, was not as you expected. What other resort or hotel can post of partnering with the U.S. government for almost forty years to provide the facilities and an operational plan to... More 

Keswick, Virginia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 18, 2013

We booked for four nights with a three day golf package. We played all the courses; Old White, the Greenbrier Course, and the Meadows. The organizational performance of the staff loading the bags, and caddying (required at Old White) was superb. There had been lots of rain prior to our arrival so the practice tees were a little rough. The... More 

Was this review helpful? Yes 1
TheGreenbrier, Manager at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. In addition to the iconic 100-year old Main Dining Room that you enjoyed during your stay, The Greenbrier is proud to offer guests the option of thirteen other unique restaurants, cafés and lounges - all on property! We look forward to welcoming you back for another... More 

Pinehurst
Level Contributor
156 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed September 16, 2013

Five Ways To Alienate a Greenbrier 21+ Year Patron and 10-time+ Couples Visit (not corporate/convention) -- All With Upgraded Golf and/or Spa Treatments 1. Fail to cordially recognize and thank a multiple time guest; 2. Instruct Front Desk (Shelly?) to ignore upgrade privileges with your corporate partners and say the hotel is full and upgrades are not available because the... More 

Was this review helpful? Yes 5
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your letter. I believe we have resolved all of your concerns to your satisfaction. Thank you again for your feedback. More 

Surprise, Arizona
Level Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed September 16, 2013

I know the reputation. The hotel and its amenities lived up to it, but I just can't get over paying $4 for iced tea in the middle of nowhere. The casino personnel were great, but the rule of "jackets for gentlemen after 7PM" did not deter boisterous guests from whoopin' and hollerin' at a $10 table. The golf courses were... More 

Was this review helpful? Yes 1
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to complete a review. The fact that you might not return to The Greenbrier is of course disappointing to read. The Greenbrier always strives to establish the benchmark in service and southern hospitality and, as such, we welcome any opportunity to improve the comfort and satisfaction of our guests. We appreciate your candor regarding... More 

Charlottesville, Virginia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 16, 2013

Get ready to step back into time! The physical property is utterly amazing and the service is also of another time! Everyone from the guard house attendent to the room service order taker was delightful. I can't say enough about this property and hope to have the opportunity to return. If you are looking for a unique and wonderful weekend... More 

Was this review helpful? Yes
TheGreenbrier, Manager at The Greenbrier, responded to this review

Thank you for letting us know about your recent stay at The Greenbrier! We take great pride in our exceptional staff, and it is wonderful to read that they were able to make your visit so delightful. We hope that you have the opportunity to return to America's Resort! More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 15, 2013

Wonderful!! Had a marvelous time. Great staff and so much variety in activities. Golf great! Decor was different but from what I understand classic to the Greenbrier and grew on us. The deluxe rooms were updated and very nice. Will definately be back!!

Was this review helpful? Yes
TheGreenbrier, Manager at The Greenbrier, responded to this review

We are so happy to hear that you had such a marvelous time during your visit! Thank you for pointing out that The Greenbrier features Dorothy Draper's legendary style of vibrant colors, floral patterns and bold contrasts throughout the property. We look forward to seeing you out on our championship golf courses during your next visit! More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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