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5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Corvette1871 Monticello, Kentucky
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1,530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Greenbrier
See the most recent reviews
Monticello, Kentucky
Top Contributor
92 reviews 92 reviews
29 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I returned to the Greenbrier for the second time. We were there a year and a half prior and it was in the spring before the hotel was in full bloom for the summer. This year we stayed in one of the cottages and it was very nice and roomy. Pretty close to the pool area which... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to leave a review of your August stay with us! As you mention, dinner at Prime 44 West is an excellent choice! Honoring NBA legend and West Virginia native Jerry West #44 (the man in the NBA logo), Prime 44 West is a supreme steakhouse offering nothing but the finest aged beef. We look... More

Concord, North Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for 2 nights at this wonderful hotel. It's like a walk back into the 1950's. Beautiful decor, lovely and friendly staff, we certainly felt welcome and taken care of here. The casino was fun. The spa was amazing (Jessie gave me the best 80 min sweedish massage). The food was wonderful. We ate at the... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to leave a review of your recent visit. The Greenbrier has enjoyed a 65-year relationship with Dorothy Draper & Company, and her legendary style of vibrant colors, floral patterns and bold contrasts is on display around every corner! The Greenbrier Spa has been recognized as on of the Top 25 spas in the world... More

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited The Greenbrier for our 5 year anniversary. What a spectacular place! We were treated so well by the staff from the moment we arrived until the moment we left. Our room was much larger than I had expected, and I must compliment the housekeeping staff for such excellent attention to detail. I was wowed by... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for choosing to celebrate your 5th anniversary with us! We understand how important special occasions are for our guests and do our best to make them absolutely memorable! Thank you for complimenting our housekeeping team members, these dedicated ladies and gentlemen take their roles as custodians of The Greenbrier very seriously and take great pride in... More

McHenry, Maryland
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is the most fabulous treat you can give yourself. Southern Hospitality at its finest. No matter where you are going in the hotel, you always feel Welcome & happy. The staff is superb, no matter what level. They must have an extensive training program. Everything so clean, chandeliers sparkle throughout. Extensive history has been preserved. The tours are... More

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. Our goal is to make everyone feel like royalty because to us every guest is royalty. At The Greenbrier we still live by, “ladies and gentlemen serving ladies... More

Media, PA
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We took advantage of the stay 4 nights/pay for 3 promotion. We played golf two days on the Meadows and Greenbrier courses, and we toured the bunker one other day. As for restaurants, we ate at Prime 44 West, which was an outstanding steak house. We also ate at InFusion, which was good and Sam Sneads. The view from Sam... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for choosing to celebrate your 30th anniversary with us! We understand how important special occasions are for our guests and do our best to make them absolutely memorable! We are so happy to hear that you were able to our Meadows and Greenbrier golf courses. The Greenbrier is also proud of the unparalleled ranges of amenities... More

Top Contributor
55 reviews 55 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I had the opportunity to enjoy The Greenbrier recently as a part of attending an industry conference. The place is amazing. It is somewhat of a city in and of itself. The accommodations are classic but comfortable and clean. Considering its age and the changes over the years it is clear that the current ownership is making... More

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Robert M, Manager at The Greenbrier, responded to this review

We are glad to learn that you enjoyed your recent visit to The Greenbrier and thank you for pointing out that our owner is dedicated to historic preservation of The Greenbrier. Quite frankly this is not possible without you, our guests. By contributing to the Historic Preservation Fund our guests help insure that the Greenbrier will remain a national treasure... More

Macon, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had an excellent visit. The rooms were very large and comfortable. The facility is well decorated with thorough attention to detail. The bunker tour is a must. The only warning I will offer, is do NOT fly to Lewisburg via Silver Airways. It's not that they lose passengers' luggage; it's just that the planes cannot accommodate the weight of... More

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are very glad to learn that you were very pleased with your recent stay with us. I am sorry to hear about your experience with Silver Airways and unfortunately The Greenbrier has no influence on the service that they provide. Another option for future visits would be the Roanoke-Blacksburg Regional Airport in Roanoke, Virginia which offers approximately 50 scheduled... More

Clarkston, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

The Greenbrier is a very special place in the fall. Beautiful colors, wonderful hiking trails and full of activities to choose from. Wonderful cottages, and enjoying a wood fire on chilly autumn day is very relaxing. The outdoor infinity pool is a wonderful place to relax. All the staff is friendly and exude the fine hospitality the Greenbrier has been... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent conference at The Greenbrier. The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. Your kind words for our staff... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Advertised as a "five star" resort that historically caters to "royalty, presidents and the wealthy" the Greenbrier was a complete and total disappointment. Bottom line is, if you read about this place and think "Four Seasons" or "Ritz Carlton" prepared to be disappointed and almost disgusted for having made the comparison in the first place. Maybe they cater to people... More

Was this review helpful? Yes 6
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. It is my belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the... More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had heard a lot about the Greenbrier was prepared to be wowed. My room had (what I am positive) was a full size bed. Possibly I am wrong since I sleep in a king but it didn't look big enough to be a queen. The room was "charming" (see pics) though no view and the furniture was old (charming).... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your review and thank you for the kind words you had for our staff. Unfortunately, the fact that you left feeling that we did not exceed your expectations is disappointing to hear. There certainly is no excuse that we can offer for the lapse in maintenance and your disappointment with room service. Please accept our sincere apologies... More

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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