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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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1 room 1 guest
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The Greenbrier
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1,873 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (488)
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English first
  • All months
    (1873)
  • Mar-May only
    (403)
  • Jun-Aug only
    (580)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (430)
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There are newer reviews for The Greenbrier
See the most recent reviews
Gap, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel with an interesting history. We took the Bunker tour and with the Five dollar off coupon bought the associated boom about the hotel. Highly recommend. It's full of wonderful facts and stories about the history of the U.S. And how this hotel played such an important part in that history--- and the pictures are nice too. Place is... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are glad that you enjoyed the tour of the cold war bunker, code named, Project Greek Island. What other resort or hotel can post of partnering with the U.S. government for almost forty years to provide the facilities and an operational plan to ensure the survival of our unique form of constitutional government? The bunker at The Greenbrier was... More 

Rochester, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

The main hotel is lovely and the grounds are beautifully kept with flowering gardens located all around the property. The Sam Sneed restaurant was very disappointing. Slow service and very very pricey with 22 percent gratuity automatically added to your tab as well as any other eating facility on the grounds. Servers didn't seem to care because they are guaranteed... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad to hear that overall you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates,... More 

Hilton Head, South Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently spent a day at the resort.If you haven't been there since the Justice family took over the changes and improvements are incredible.In addition to the new and renovated facilities there is a new vitality to the staff. Now more than ever, the " grand dame" needs to be on your vacation to do list.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank your for your review and your recent day visit to The Greenbrier. The Greenbrier is proud to serve our visitors that stop by for the day and other than The Casino (which is not available to non registered guests due to State Laws) all activities and dining options are available to our day guests. We strongly encourage prior reservations... More 

TEMPLE HILLS
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

for some it might feel like you are in a giant doll house.. But once you know the history of the resort and the Dorothy Draper story, you'll get it and not want to change a thing. I took a friend and my 91 year old mom. We had two very different styled rooms. My AC was a bit loud... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank your for your review and your recent visit to The Greenbrier. At The Greenbrier we believe that our first priority– no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This philosophy is based on a simple belief that there is a difference between serving our guests and truly caring... More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Greenbrier has been such an icon of exclusive resorts to visit in our country - - well it has changed. The first night of the conference we had dinner in the main dining room which is a longtime tradition. We were informed the hotel was sold out so why at 7pm on a Wednesday evening in June would we... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. It was very... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We have wanted to visit this old hotel for many years. It is a beautiful old place that is kept in great condition and has pretty flowers throughout the property grounds. There is a 6% fee to maintain the resort and an automatic 20% gratuity added to every purchase on the property. Also another resort fee added to the room... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad that you enjoyed your recent trip to The Greenbrier and enjoyed your tour of The Bunker! The entire West Virginia Wing was originally added to the property in the late 1950s to conceal the simultaneous construction beneath it of The Bunker, a top secret U.S. government fallout shelter that is now open for tours for a... More 

Raleigh, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was fortunate to spend the weekend after Christmas at The Greenbrier for a family getaway. What a fabulous experience! We stayed in the main hotel. Our suite had a sleeper sofa, which our daughter used, and two bathrooms! Very convenient. I highly recommend taking The Bunker Tour. This history of the bunker and actually seeing it is something that... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your gracious review! What could be better than spending this Christmas and New Year's Eve at America's Resort? Your entire family will enjoy holiday traditions including visiting Santa, sipping hot chocolate by the fireplace, singing carols and ice-skating under the stars! Then, ring in the New Year in style with a glamorous gala while the children enjoy... More 

Lafayette, LA
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My fourth year visiting The Greenbrier and was disappointed this trip on several occasions. I rented 2 houses on Baltimore Row for 8 couples. I was assured the beds would all be setup for couples and upon entry to one of the houses found a room with 2 double beds. I called the front desk and they sent over a... More 

Was this review helpful? Yes
Robert M, vi at The Greenbrier, responded to this review

Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. I am glad... More 

Athens
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visiting the Greenbrier has been on my list for years! This summer I visited and it was everything I had imagined! From the moment we arrived it was amazing. The people, the property, the options for things to do - each day was filled with FUN!

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are very glad to hear that you enjoyed your recent stay at The Greenbrier Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back for years to come! Thank you for giving us the opportunity to help you have FUN everyday! More 

Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family had an opportunity to spend a week at the Greenbrier Resort in July 2015. The visit was spectacular to say the least. The outstanding service started when we walk through the front doors. The receptionist was unable to provide us adjoining rooms therefore; she took it upon herself to provide us a cottage for the entire week. In... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your humbling review. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. At The Greenbrier we believe that our first job everyday is to simply care about our guests and their enjoyment of the resort. As you... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Family/play areas (11)
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Dining (36)
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Bathroom (13)
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Management photos: Courtesy of the property manager

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Hotel & grounds (12)
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