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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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1,829 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
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    (1829)
  • Mar-May only
    (403)
  • Jun-Aug only
    (536)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (430)
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There are newer reviews for The Greenbrier
See the most recent reviews
Pittsburgh, Pennsylvania
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful cottages that were spacious and clean. Everything was wonderful. The outdoor pool is too small. I'm sure that will be remedied in time. Very nice resort - bring $$ as everything is expensive. Food was very good as was the service. I would visit again.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are honored that you had an “outstanding” visit with us! The cottages built in the 1830s are some of the oldest buildings still standing on the resort and we are constantly working to preserve their historic nature as well as ensuring that they provide every comfort for our guests. We hop to welcome you back soon! More 

Maplewood, New Jersey
Level Contributor
8 reviews
4 of 5 stars Reviewed 1 week ago

Very nice hotel for a weeklong vacation. We were there from Monday to Friday and avoided the crowds and business guests that fill the hotel on the weekends. The interiors were very nice floral designs and the staff was excellent, very friendly and helpful. This is a grand ole hotel with class and formality, jacket and tie for men and... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are glad to hear that overall you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Of course, enjoying this world-class experience does come at a cost, and so we do our best to publish all... More 

Winter Park, Florida
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

As folks who appreciate quality but seldom visit 5-Diamond properties, we were truly in awe of the beauty and splendor The Greenbrier has to offer. From shopping to dining to recreation – every need can be met including total relaxation through peace and quiet and peace of mind.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 237 years of experience in providing exceptional customer service. We look forward to welcoming you back! More 

Valrico, Florida
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to school down the road from the Greenbrier and had not been back in 50 years. Mr. Jim Justice purchased the Resort a few years back and has done a wonderful job of putting the place back in shape. We ate at the Italian restaurant 2 of the 3 nights we were there. I had without a doubt... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to let us know about your stay! We are so happy to hear that you were able to visit us again after a 50 year absence. You might it interesting that we have employees working at The Greenbrier today that were working her when you visited the last time 50 years ago! Thank you... More 

Washington DC, District of Columbia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent three days at the Greenbrier, returning for the first time in 15 years. They are doing so much to improve and preserve the property and it shows. The staff was wonderful, gracious and very welcoming. The food was the only disappointment. Over 3 days of B,L,D, I can say we only had one good meal. This was a business... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your return visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. Of course, there is no excuse that we can offer for the lapses in our traditional culinary... More 

Level Contributor
98 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Second time at Greenbrier. This time we were traveling on business. We made dinner reservationse at the steakhouse at Greenbrier but couldn't stay this time in one of their fab rooms. First, know that it's a gated community. You need to have a reason to be there. I don't think they are fond of "lookers" driving around their grounds. You... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 237 years of experience in providing exceptional customer service. The Greenbrier has been honored to host many dignitaries and royal families over the years, but as you alluded to our goal is to make everyone feel like... More 

Sag Harbor, New York
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my favorite hotel! I've been many times. You have to eat in the Main Dining Room at least once, it's the most formal, but gives you that old southern feeling that tradition still exists for some. Many of the hotel staff have worked there for 20+ years and have great stories of the hotel and it's history. The... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! We are so glad to read that you enjoyed your time in the Casino Club and thank you for pointing out that its unique and special atmosphere makes it especially appealing for many of our guests. We agree that dressing for dinner and dining beneath crystal... More 

Level Contributor
337 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This historic grand dame of America's great resorts is a palace in the Alleghenies. It is an oasis of sheer grandeur. Only the Grand Hotel on Mackinac Island matches the palette of colors, the work of the current interior designers of both great resorts the late Dorothy Draper and her protege Carlton Varney. The toughest thing about a stay here,... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for highlighting that Carleton Varney; one of America's best known interior designers and the president/owner of Dorothy Draper & Company continues the grand style of Dorothy Draper. Dorothy Draper was a doyenne of interior design in the United States from the 1920's to the 1960's. The Varney design philosophy stresses…"the use of bright colors and the rejection of... More 

Cleveland, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent two nights on a bed and breakfast package. It was an amazing value which included a superior room, full breakfast buffet in the main dining room and some "fun money" for the casino. (We walked away with some winnings.) The hotel is historic - so enjoy the ambiance of what it has to offer.... including the floral Dorothy... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! Yes, we have been welcoming guests since 1778 and have had 237 years of experience in providing exceptional customer service. The Greenbrier has been honored to host many dignitaries and royal families over the years, but as you alluded to our goal is to make everyone feel... More 

New orleans
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'm originally from West Virginia and brought my boyfriend for his first visit to my home state. We started with two nights at The Greenbrier Resort, which is a pretty spectacular way to start a vacation. Beautiful grounds, beautiful buildings. We spent a day at the pool and ordered food and drinks from the Tree Tops Cafe. Servers come by... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are humbled by your gracious review. We are so happy to hear how much you enjoyed your recent visit to The Greenbrier and your homecoming to West Virginia. Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back for years to come! Thank you for recognizing... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
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