We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
The Greenbrier
Management photos View all
Browse nearby
The Greenbrier
Write a Review

1,715 reviews from our community

Traveler rating
    1,092
    360
    156
    71
    36
See reviews for
379
772
17
241
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (1715)
  • Mar-May only
    (366)
  • Jun-Aug only
    (459)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (430)
All months
There are newer reviews for The Greenbrier
See the most recent reviews
Fredericksburg, Virginia
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you enjoy beautiful and luxurious hotels, fine dining and first class service, look no further than the Greenbrier in West Virginia. This hotel is absolutely amazing - from complimentary champagne upon arrival to personalized service and attention there is nothing lacking. The food is excellent - and is an excellent choice for anyone needing to eat gluten free, as... More 

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We look forward to your return! More 

Paducah, Kentucky
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Greenbrier is a beautiful resort with tons of activities. The grounds and hotel are kept very clean. The room was nice. We stayed in one of the cottages and had to request an iron, ironing board and coffee maker as these were not in the room but they were promptly delivered. I think you could stay a week at... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, We are so happy to hear that overall you appear to have enjoyed your recent visit to The Greenbrier. The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

A hidden gem! Beauty and hospitality second to none! Everything from the staff, to the accomodations, to the decor were incredible! We plan to take family members for wonderful surprise getaways, to returning as often as possible to enjoy the beauty and relaxation

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

At The Greenbrier our mission statement to our guests is, “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the good becomes “extraordinary” and the great becomes “spectacular;” where each guest anticipates their return to America’s Resort.” Thank you for so graciously describing that we were able to fulfill that mission statement during your recent... More 

Charleston, West Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have read some of the reviews that say there is nothing for young people. That is definitely not true. If you are looking for an ultra modern place, this is not for you . What is not to love? From the moment you enter the grounds, you are greeted by an amazing place. No matter what season, it is... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent visit to The Greenbrier. With an unparalleled range of amenities and activities, America's Resort has something to offer every guest. We look forward to welcoming you back to The Greenbrier soon! More 

Buckhannon, West Virginia
Top Contributor
58 reviews 58 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have visited the Greenbrier several times - what an absolutely beautiful property. Although it is thought of as very high class, the staff makes you feel right at home and will go the extra mile to do so! There is nothing they overlook. Of course, the rooms are gorgeous and large, the food in the various locations is fabulous... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. We look forward to welcoming you back for years to come! More 

Morgantown, West Virginia
Top Contributor
132 reviews 132 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is one of the very best hotels in the world. It has amenities for everybody. The restaurant is second to none, boasting the largest wine list in WV and one of the best in the U.S. Stay here if you get the chance.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are humbled by your gracious and wonderful review. Thank you for highlighting that The Greenbrier is the most beautiful place in West Virginia. The Greenbrier features the unique style of legendary interior decorator Dorothy Draper, known for her vibrant colors, floral patterns and bold contrasts! We hope to have the honor of serving you for years to come! More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have been coming to the Greenbrier for about 7 years, each year it has become worse. This current stay has been the worst. I was excited to bring my mom who has never been and I have talked up the resort for years to her. Upon check in it honestly brought tears to my eyes. The dirt along the... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Of course, there is no excuse that I can offer for the lapses in maintenance and housekeeping that you experienced. You are very gracious in your review and I wish I could be as gracious in offering explanations for atypical experience you describe as it relates... More 

Point Pleasant, West Virginia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

It's easy to take a place for granted. My friends and I attend the annual Woman's Club State Convention every year, held at the Greenbrier. It's so nice to see the friendly, familiar faces of the staff. And we appreciate the kindness and professionalism used toward us and all the guests. This year, we included a luncheon on our schedule.... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review and we were honored to once again host the GFWC - West Virginia annual meeting at the Greenbrier. We are thrilled that you enjoyed the chicken salad at your lunch banquet and to say that it was even better than the chicken salad at Draper’s Café is an amazing compliment. We are glad that... More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 22, 2015 via mobile

I really, really wanted to fall in love with the Greenbrier resort. Perhaps I set my expectations way too high due to all of the hype. I expected to be wowed and in awe of the Old Southern hospitality and charm that is supposed to exist at the resort. Instead, I am sorely disappointed. Let's start with the room. The... More 

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review of your first visit to The Greenbrier. The Greenbrier has over 700 rooms and no two are exactly alike. Although our relationship with the Dorothy Draper Style will remain, we would be happy to help you select a room that we know you would find to your expectations. Dorothy Draper was a doyenne of interior... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 22, 2015

My wife and I just returned from a two night get away to the Greenbrier. We have visited several times and it is one of our favorite spots. In spite of the financial uncertainty dating back to 2009, the new owner (Jim Justice) has made a serious attempt to retain the classic elegance of this resort while investing in improvements... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad that you were able to join us once again at The Greenbrier and that you enjoyed your recent visit. The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a... More 

Hotel Review Summarization

What travelers say

  • Main dining room(23)
  • Bunker Tour(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Top notch(3)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

782 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (759)
Viewed
Room/suite (125)
Viewed
Pool/beach area (33)
Viewed
Business center/function rooms (7)
Viewed
Hotel & grounds (296)
Viewed
Family/play areas (11)
Viewed
Dining (32)
Viewed
View from room (17)
Viewed
Bathroom (12)
Viewed
0:29
Videos (2)
Viewed
Other (224)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (3)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question