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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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1 room 1 guest
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The Greenbrier
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1,872 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (487)
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    (1872)
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    (403)
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There are newer reviews for The Greenbrier
See the most recent reviews
Flemington, New Jersey
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There aren't many places left like this...not just your generic hotel like any other. This is a relic, a reminder of days gone by. It's a luxury resort in a bucolic setting. Take the history tour and find out all the interesting facets of its history including all of the famous people who have stayed here throughout the years. The... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review and letting us know that for your visit we fulfilled our vision statement; “Where experiences are timeless and memories last forever….” We understand how important magical memories are for our guests and do our best to make your stay absolutely memorable! We look forward to your next visit! More 

Leesburg, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Greenbrier is fabulous!we were here on business but the beauty of the surroundings was not near as beautiful as the people that work here. The employees are genuine and accommodating! If I had just one less than stellar thing to report, it would be the beds are small in the cottages, and quite uncomfortable! The food is spectacular! -

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. The Greenbrier has over 700 rooms and we are currently replace beds and mattresses throughout the resort.... More 

Los Angeles, California
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went with another family from Los Angeles and we both had young adult children. There is everything to do here. Played golf, went shooting, hiked a lot and even went bowling after dinner one night. The architecture is beautiful as is the interior design (love Dorothy Draper's iconic look). The food was very good. The rooms were good with... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to leave a review of your August visit! The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. We hope to have the honor of... More 

Irvine, California
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You are transported back in time to a bygone era. The beauty of the grounds is rivaled by the friendliness and helpfulness of the staff....Doris @ High Tea; Charles @ Sam Snead; Thelma @ Valet services. I wish more high end hotels employed people that love their job, people and service.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review and letting us know that for your visit we fulfilled our vision statement; “Where experiences are timeless and memories last forever….” I have also shared your kind comments for our staff members with the appropriate leaders to ensure that the individuals you mentioned are recognized. We look forward to your next visit! More 

Beaver, West Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I experienced a lovely two night stay. We were very impressed. The indoor/outdoor activities were plentiful. The services and dining were superb. The hotel is beautiful and very luxurious. The overall feel was elegant and graceful yet very relaxed. We look forward to our next visit.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for letting us know about your weekend getaway! However, we thank you even more for recognizing the unique service provided by the staff of The Greenbrier. We truly believe that our first priority– no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies... More 

Morgantown, West Virginia
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Being from WV this may be bias but I was impressed with my weekend trip. I had never previously been to The Greenbrier. I went for a long weekend and had a great time. My wife loved the Dorothy Draper décor and the grounds are beautiful. The pool was fun and inviting, and drinks were awesome. The staff was very... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent return visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back! More 

Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay very much. It is beautiful and the with nice luxuirous touches. But, why doesn't anyone mention the giant elephant in the room? The train horn blows every night, all night, every hour making it impossible to have a restful night sleep while on vacation. The restaurants are ridiculously overpriced for nothing. The food is ok. The... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to provide such candid feedback. We are very glad to hear that you enjoyed your stay very much! However, please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come... More 

Alexandria, Virginia
Level Contributor
83 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Greenbrier is such a wonderful place to enjoy relaxed life, spa amenities, dining, superb service, elegance and grace all in one resort. The buildings and Dorothy Draper's work as decorator are beautiful and refined. Throughout the resort lovely decorating is paramount. Everything is at a higher quality and beauty is all around. The resort is enormous and lush with... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad to learn that you enjoyed your recent stay with us! Thank you for highlighting that The Greenbrier features the unique style of legendary interior decorator Dorothy Draper, known for her vibrant colors, floral patterns and bold contrasts! We glad to know that you appreciate that we do have a dress code as part of our 237... More 

Delaware, Ohio
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hidden in West Virginia is the perfect gem of a vacation. A step back in time into days of elegance, cleanliness and doing things with respect and pride. Gorgeous location, building and excellence in service. Great activities with pool, horsebackriding, golf , clay shooting and our favcorite falconry. Casino was so much fun and affordable. Highly recommended although pricy so... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad you enjoyed your recent visit to The Greenbrier. The Greenbrier’s Vision Statement begins, “Where experiences are timeless and memories last forever…”. We are honored that this was your “Greenbrier Experience”. We hope to welcome you back soon. More 

Gap, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel with an interesting history. We took the Bunker tour and with the Five dollar off coupon bought the associated boom about the hotel. Highly recommend. It's full of wonderful facts and stories about the history of the U.S. And how this hotel played such an important part in that history--- and the pictures are nice too. Place is... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are glad that you enjoyed the tour of the cold war bunker, code named, Project Greek Island. What other resort or hotel can post of partnering with the U.S. government for almost forty years to provide the facilities and an operational plan to ensure the survival of our unique form of constitutional government? The bunker at The Greenbrier was... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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