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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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1 room 1 guest
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The Greenbrier
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1,873 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (488)
Date | Rating
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  • Portuguese first
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English first
  • All months
    (1873)
  • Mar-May only
    (403)
  • Jun-Aug only
    (580)
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    (460)
  • Dec-Feb only
    (430)
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Naples, Florida
Level Contributor
16 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Kind of a mixed bag. You probably won't run out of things to do, but you might run out of money. Very expensive, but you know that before you go. We had some problems with noise in our room, but the manager Jason bent over backwards to resolve the issues. Not a big fan of dressing up for dinner (my... More 

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Baltimore, Maryland
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A great resort. Very good golf facilities, with several courses providing diversity and relaxing play. The infiniti pool is scenic, but it's entirely too small. They ran out of chairs by noon, and there is literally no room beside the limited number of lounges provided. The steak house "44" is the best on-site dining option, while "Sam Sneed's" is nice... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees,... More 

Chicago, Illinois
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

You may be puzzled by the decor at first but it will grow on you! It is by the same designer as Grand Hotel in Mackinac Island MI. Same bold style that at the end will put a smile on your face. There is so much to do from the large outdoor pool to visiting the bunker (a must do!),... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for highlighting that Carleton Varney; one of America's best known interior designers and the president/owner of Dorothy Draper & Company continues the grand style of Dorothy Draper. Dorothy Draper was a doyenne of interior design in the United States from the 1920's to the 1960's. The Varney design philosophy stresses…"the use of bright colors and the rejection of... More 

Greensboro, North Carolina
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I didn't stay at the Green Briar, however during my visit there for football training camp, every single staff member we encountered was friendly & cheerful, making the entire experience exceptional. Based on those interactions, I would certainly stay there in the future.

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank your for your review and your recent day visit to The Greenbrier. The Greenbrier is proud to serve our visitors that stop by for the day are we are very glad to learn that you enjoyed the New Orleans Saints training camp. We look forward to hosting the Saints again next year and we look forward to serving you... More 

Millsboro, Delaware
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spend 3 days at the Greenbrier. Such a beautiful place. The gorgeous grounds, the classic buildings and all that history. The staff was "uber" polite. Lots of smiles ... lots of hello's ... and always ready to help. Our room was sadly old. The AC system is quite noisy. One of our lamps constantly flickered ... but to their... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests and their incredible efforts in maintaining both our buildings and grounds. I will also share your kind words with Lewis and Clark! Of course,... More 

Canonsburg, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Visited the Greenbrier early August and I can't wait to go back! This resort provides exceptional customer service from the moment you step out of your vehicle onto the grounds. Everyone there from the bellman to the wait staff, spa staff even the outdoor maintenance guy was so warm and friendly! We ordered breakfast- room service and it was delicious!... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 237 years of experience in providing exceptional customer service. The Greenbrier has been honored to host many dignitaries and royal families over the years, but as you alluded to our goal is to make everyone feel like... More 

Saint Louis, Missouri
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been coming to the Greenbrier resort for number of years it's very expensive but I feel it it's worth it a fantastic resort a throwback to the old days when service quality of food and resorts were the finest available.starting from reservation to the bell staff and the front counter managers you're handled with the utmost care,really any room... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We hope to welcome you back to The Greenbrier for years to come! More 

Harmony, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The property is exceptional in all areas from the reception staff to the bell captain upon leaving. Furnishings are beautiful and well maintained. Food is exceptional, especially the evening meal. Highly recommend staying at The Greenbrier. It is truly an experience. I can't wait to go back.

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to post a review regarding your recent visit to The Greenbrier. 1,800 employees of The Greenbrier work to fulfill our mission statement to our guests everyday. We are honored that you feel that we lived up to these words. “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the... More 

Chicago, Illinois
Level Contributor
1,035 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 732 helpful votes
5 of 5 stars Reviewed 1 week ago

The Greenbrier in White Sulphur Springs, West Virginia, remains American's Resort because Jim Justice purchased the National Historic Landmark for $20.5 million in 2009, saving it from bankruptcy. We have visited the Greenbrier before and after Justice became its owner and the changes are elegant and visitor friendly and memorable. Under Justice's able leadership, the Tradition of the Greenbrier goes... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

As always, we are humbled by your gracious and wonderful reviews. Thank you mentioning our owner’s commitment to improving The Greenbrier while maintaining our unique history that is 237 years in the making. We look forward to reserving your favorite room and welcoming you back to The Greenbrier soon! More 

Bronxville, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The ladies and gentlemen of the Greenbrier are gracious and welcoming. They happily accommodate difficult dietary restrictions in their fine dining establishments. They always remember your name. They will earnestly celebrate your child's birthday with you. They have an exhaustive list of indoor and outdoor activities to enjoy. With Mr. Justice's ongoing renovations of the property over the last several... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
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Dining (36)
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Bathroom (13)
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Management photos: Courtesy of the property manager

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Hotel & grounds (12)
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