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5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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85%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
mikeom Pennsylvania
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1,476 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
Date | Rating
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English first
Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

For many years i had looked into visiting the Greenbrier Resort in White Sulphur Springs, WV. We just got back for an Anniversary getaway and wow why did i wait so long. This is an absolutely gorgeous location and resort. It is packed with history and elegance of the past but with current amentities which made our stay very enjoyable!... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. It is our belief that our first priority at The Greenbrier – no matter one’s official duties... More

Columbus, Ohio
Top Contributor
52 reviews 52 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Greenbrier is an experience like no other. Countless activities: something for everyone, and it is all world class. The graciousness is unsurpassed. The golf is wonderful, and the casino is gorgeous. The accommodations are luxurious. I recommend the guest houses.

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort. We are thrilled that you enjoyed your golf experience! The Greenbrier is proud to offer five championship golf courses including the Old White TPC (host to The Greenbrier Classic, a... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The Greenbrier is a resort like no other. It has a full compliment of activities. It caters to all imaginable needs and wants. It is an experience everyone should have at least once. The beauty is stunning. The weather is perfect. There are activities for young and old.

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back! More

jackson
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a company meeting and enjoyed everything so much. As others have stated, it is expensive. We were in room 1106 and could see the mountains and the North Entrance. We could open the big, old windows and get fresh air. The room was cozy with a nice sitting area, but we couldn't get the TV turned... More

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. We hope to have the honor of serving you again in the near future. More

Vancouver, Washington
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The grounds and activities are amazing and the service is top notch. Everyone was so very nice and accommodating. We also took a shuttle to nearby Lewisburg which was a fun little town with fantastic galleries and really friendly people. It is rather remote which makes for a long day of travel to and from. Be aware of additional fees... More

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your August visit to The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends to get away for a few days. We must agree with you that The Greenbrier is a “beautiful place” to visit! We look forward to welcoming you back to... More

Roanoke, Virginia
Top Contributor
195 reviews 195 reviews
59 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I spend Labor Day weekend at The Greenbrier. I had some difficulty making the reservation as I could not find a way to reserve a room with a king bed on the web site. I called reservations and was told that I could reserve a king room but not a cottage with a king. We did that... More

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Of course, we would be remiss if we did not apologize for unusual lapses in service that you experienced and... More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful hotel. Service impeccable. Add-on charges are irritating. Others have mentioned the historical preservation fee (isn't that overhead?) 6.5%. The main dining room offers an average filet mignon for $52 + a salad, also average, for about $10. Same thing in the Steak House, plus another $10 for a baked potato...Our bill for two that night was $160 with tip... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Thank you for recognizing our incredible staff and the service they provide. We believe that our first priority at The... More

Salem, VA
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is without a doubt one of the best places anyone can go for a relaxing vacation. From the moment you arrive the resort, you are struck by awing landscaping and architecture of the building itself. Our room was clean and well kept. The bathroom was just as nice and spacious with a walk in shower. We had great... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have 236 years of experience in providing exceptional customer service. We are humbled and honored by your most gracious review. However, we would be remiss if we did not apologize for the isolated lapses in service that you did... More

Irondale, Alabama, United States
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent four days there and was not impressed at all. It was just average. Especially the rooms. The food was not special and the employees of the resort were way below average. For EVERY CENT you spent there, you are charged a Historical Preservation Fee, which was so uncalled for, especially when the prices are so jacked up anyway.

Was this review helpful? Yes 6
Robert M, Manager at The Greenbrier, responded to this review

From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. Your feeling that the value of your experience was not commensurate with the price paid will receive our careful attention; and we will certainly continue to work to improve that perception for all our guests.... More

Plano, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed one night only. Had a wonderful dinner at Sam Snead's. Our wait staff was excellent. If you have any questions, I would definitely suggest asking the restaurant wait staff or the bell service. Front desk staff seemed unaproachable and not very friendly. Yes, you are charged a lot of fees, but we were prepared for that. We decided... More

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad that you enjoyed your recent trip to The Greenbrier and enjoyed your tour of The Bunker! The entire West Virginia Wing was originally added to the property in the late 1950s to conceal the simultaneous construction beneath it of The Bunker, a top secret U.S. government fallout shelter that is now open for tours for a... More

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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