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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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1 room 1 guest
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The Greenbrier
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1,870 Reviews from our TripAdvisor Community

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Traveler rating
    1,188
    389
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (487)
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English first
  • All months
    (1870)
  • Mar-May only
    (403)
  • Jun-Aug only
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  • Dec-Feb only
    (430)
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Greensboro, North Carolina
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I didn't stay at the Green Briar, however during my visit there for football training camp, every single staff member we encountered was friendly & cheerful, making the entire experience exceptional. Based on those interactions, I would certainly stay there in the future.

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Millsboro, Delaware
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We spend 3 days at the Greenbrier. Such a beautiful place. The gorgeous grounds, the classic buildings and all that history. The staff was "uber" polite. Lots of smiles ... lots of hello's ... and always ready to help. Our room was sadly old. The AC system is quite noisy. One of our lamps constantly flickered ... but to their... More 

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Canonsburg, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Visited the Greenbrier early August and I can't wait to go back! This resort provides exceptional customer service from the moment you step out of your vehicle onto the grounds. Everyone there from the bellman to the wait staff, spa staff even the outdoor maintenance guy was so warm and friendly! We ordered breakfast- room service and it was delicious!... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 237 years of experience in providing exceptional customer service. The Greenbrier has been honored to host many dignitaries and royal families over the years, but as you alluded to our goal is to make everyone feel like... More 

Saint Louis, Missouri
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I've been coming to the Greenbrier resort for number of years it's very expensive but I feel it it's worth it a fantastic resort a throwback to the old days when service quality of food and resorts were the finest available.starting from reservation to the bell staff and the front counter managers you're handled with the utmost care,really any room... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We hope to welcome you back to The Greenbrier for years to come! More 

Harmony, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

The property is exceptional in all areas from the reception staff to the bell captain upon leaving. Furnishings are beautiful and well maintained. Food is exceptional, especially the evening meal. Highly recommend staying at The Greenbrier. It is truly an experience. I can't wait to go back.

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to post a review regarding your recent visit to The Greenbrier. 1,800 employees of The Greenbrier work to fulfill our mission statement to our guests everyday. We are honored that you feel that we lived up to these words. “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the... More 

Chicago, Illinois
Level Contributor
1,028 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 701 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Greenbrier in White Sulphur Springs, West Virginia, remains American's Resort because Jim Justice purchased the National Historic Landmark for $20.5 million in 2009, saving it from bankruptcy. We have visited the Greenbrier before and after Justice became its owner and the changes are elegant and visitor friendly and memorable. Under Justice's able leadership, the Tradition of the Greenbrier goes... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

As always, we are humbled by your gracious and wonderful reviews. Thank you mentioning our owner’s commitment to improving The Greenbrier while maintaining our unique history that is 237 years in the making. We look forward to reserving your favorite room and welcoming you back to The Greenbrier soon! More 

Bronxville, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The ladies and gentlemen of the Greenbrier are gracious and welcoming. They happily accommodate difficult dietary restrictions in their fine dining establishments. They always remember your name. They will earnestly celebrate your child's birthday with you. They have an exhaustive list of indoor and outdoor activities to enjoy. With Mr. Justice's ongoing renovations of the property over the last several... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of... More 

Washington DC, District of Columbia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful accommodations, amenities and super levels of service. Loved the Falcons and birds of prey private demonstration, the tour of the national government nuclear attack contingency location. Unique and memorable event. Taking the train there made it even more special. Walking the grounds and discovering shops and restaurants was a treat.

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear guest of The Greenbrier, we are very glad to learn that you had a wonderful stay this past October; it certainly is a beautiful time of the year at The Greenbrier. The weather is mild, skies are crystal blue and the fall colors are in full swing. We look forward to hopefully welcoming you back this October! More 

Flemington, New Jersey
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

There aren't many places left like this...not just your generic hotel like any other. This is a relic, a reminder of days gone by. It's a luxury resort in a bucolic setting. Take the history tour and find out all the interesting facets of its history including all of the famous people who have stayed here throughout the years. The... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review and letting us know that for your visit we fulfilled our vision statement; “Where experiences are timeless and memories last forever….” We understand how important magical memories are for our guests and do our best to make your stay absolutely memorable! We look forward to your next visit! More 

Leesburg, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Greenbrier is fabulous!we were here on business but the beauty of the surroundings was not near as beautiful as the people that work here. The employees are genuine and accommodating! If I had just one less than stellar thing to report, it would be the beds are small in the cottages, and quite uncomfortable! The food is spectacular! -

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. The Greenbrier has over 700 rooms and we are currently replace beds and mattresses throughout the resort.... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
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