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5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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85%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Louis59 Charlotte, North Carolina
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1,447 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • English first
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English first
Charlotte, North Carolina
Top Contributor
147 reviews 147 reviews
72 hotel reviews
342 helpful votes 342 helpful votes
4 of 5 stars Reviewed today NEW

I’d long heard of the grace and beauty of the Greenbrier Resort, and of the top-notch service afforded there. As I attended a business meeting there recently, the resort certainly lived up to its reputation. My room was brightly and exquisitely detailed, the bed was super comfortable, the shower piping hot, and even the internet service was fast. For some... More

Was this review helpful? Yes 1
Asheville, North Carolina
Top Contributor
96 reviews 96 reviews
15 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is my first visit to the greenbrier and hopefully not my last. The hotel is a historical experience of days gone by. The service was top notch. So far all the food has been excellent. The outdoor pool is gorgeous with views. The locker room at the pool is equipped so that you can clean up, shower and dress... More

Was this review helpful? Yes 1
Richmond, Virginia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have visited the Greenbrier 10 times over the last 22 years. We always have a wonderful stay. We had not visited in about 6-7 years yet many staff members remembered us and gave us a warm welcome. Every other time that we visited, we were able to check into our rooms as soon as we arrived and our accomodations... More

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! Thank you for all of the gracious compliments. For over 236 years The Greenbrier Resort has taken great pride in “ladies and gentlemen being served by ladies and gentlemen”. It is our sincere belief that our first priority at The Greenbrier – no matter one’s official duties... More

Evans, Georgia, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Visited The Greenbrier for the second time and loved it! We were given a complimentary upgrade and the accommodations were great. We did the Bunker Tour which I highly recommend as well as the Segways. Golf was great as usual and can't get enough of the wedge salad at Prime 44 West! The staff was very friendly and helpful. I... More

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your August visit to The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends to get away for a few days. We must agree with you that The Greenbrier is a “beautiful place” to visit! We look forward to welcoming you back to... More

baltimore md
Top Contributor
50 reviews 50 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Always a great stay at the Greenbrier , we enjoy the Windsor Club at greenbrier Private area for guest who stay there key access to get to the room and club lounge Great place to relax and enjoy time with family or friends or other guest With beverages there in lounge and assortment of food through out the day Concierge... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind review, we are glad to know that once again you enjoyed your visit to The Greenbrier. The Windsor Club is the most exclusive accommodation experience at America's Resort. The Greenbrier has taken the club level to extraordinary new heights. The Windsor Club is a deluxe collection of premier accommodations including the most outstanding service and... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Needed updating. Tip included in the bill even for just 2 people. Grounds are beautiful as is the inside of lobby. Nice to come once but would not come back. Mani/pedi was just a soak and polish.tip was added to that bill also. Do not eat at Sam sneeds

Was this review helpful? Yes 4
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review. Unfortunately, the fact that you left feeling not overly impressed is disappointing to hear. Our commitment is to exceed the expectations of our guests and insure that we live up to our mission statement which is, “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the good becomes “extraordinary” and... More

Falls Church, Virginia
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Overall our five night family (13 members) stay at the Greenbrier was highly successful, limited only by the quirkiness and neglect of the President's Estate House. On the plus side, the Estate House more than adequately accommodated all 13 of us, with five en suite bedrooms and plenty of room for roll away beds, lots of closet space/storage, big open... More

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review of your recent stay at The Greenbrier. We appreciate your comments and candor concerning The President’s Estate House. I apologize for the lapses in service and maintenance that you experienced. At one time past President’s of The Greenbrier Resort lived in the estate house; hence its name. This fall we will begin an entire renovation... More

Senior Contributor
32 reviews 32 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If history is up your alley then The Greenbrier is for you. This antique is a a mega resort. Think Nemacolin for comparison. It is basically a self contained resort town with all kinds of activities like golf to 4x4 trails. The fried chicken was insanely good as was most of the other food so high marks there. I suppose... More

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Robert M, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to let us know about your recent visit to The Greenbrier. Unfortunately it was very disheartening to read about the lapses in housekeeping in your room. The Greenbrier Hotel opened in 1913 and we are proud of the century of service associated with The Greenbrier Hotel. However, we are even prouder of the 236... More

Lenoir, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I actually felt transformed when I went there. The staff and ALL the amenities are wonderful. I was fortunate enough to play The Old White course. There aren't words to describe how beautiful it is. I will definitely return.

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Wow! We are simply humbled by your gracious review. We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back for years to come! We remain at your service. More

Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Every room and area in the hotel including the bathrooms are very nice decorated with busy wall papers and beautiful chandeliers. The rooms are very nice but the beds are very uncomfortable. This is a very expensive hotel from the rooms to the food and every activity. The kids enjoyed the indoor and outdoor pool and also the bowling. For... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees,... More

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

672 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
Number of rooms
710

Questions & Answers

Questions? Get answers from The Greenbrier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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