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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
The Greenbrier
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1,740 reviews from our community

Traveler rating
    1,105
    367
    161
    71
    36
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385
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Morgantown
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

So, we went here for a three day visit last week. My daughter and I found things to do while her Dad played golf. While this is a very storied property, and mostly well maintained, I have to say that it really isn't worth the price tag that comes along with it. We knew it was going to be pricey,... More 

Was this review helpful? Yes 5
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that overall you enjoyed your visit to The Greenbrier! Thank you so much for pointing out so many of our 55+ activities. In addition to the activities that you highlighted, we are also excited to offer, sporting clays, indoor & outdoor tennis, kayaking, biking, croquet and much more. The Greenbrier is a luxury resort,... More 

North, South Carolina
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our second visit to this grand place. We stayed this time in the recently renovated rooms in the main building. I liked the location very much. The room was well appointed and had beautiful marble bathrooms and windows that overlooked the front entrance. Service was special and gracious throughout our stay. I love the spa, it is so beautiful and... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are humbled by your gracious and wonderful review. We are thrilled that you enjoyed your visit to the Greenbrier Spa. The Greenbrier Spa has recently been recognized as on of the Top 25 spas in the world by Conde Nast Traveler. I have already shared your kind words with Jerry and his leaders. Our Segway tours are the latest... More 

Houston
Top Contributor
84 reviews 84 reviews
28 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

We knew this would be a pricey trip, but we still wanted to have the experience. It was amazing. We loved the charm, the history, the respect for tradition. If you do not love, those things, you will not GET IT. The decor looks dated, but that is the history. The dress code is refreshing in a world of jogging... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are honored to read that you found The Greenbrier Resort to be amazing and that you enjoyed your stay with us! Thank you for recognizing the efforts of our amazing staff and their incredible efforts in maintaining both our buildings and grounds as well as providing legendary service to our guests. I would be remiss however, if I did... More 

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got home from our first visit to the Greenbrier. Elegant old time resort with some modern upgrades. Staff was exceptional and helpful. Someone wrote it looks like Laura Ashley threw up all over the place....yes...flower wallpaper, flower curtains etc...looking past the old fashion style, the rooms are nice but also reflect old time charm....no marble, no modern fixtures but... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back! We hope you can join us this year to experience our spectacular 60 days of holiday cheer at The Greenbrier from... More 

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I decided to visit the Greenbrier on a whim. We had a few days off from work, checked the radar to see where the weather would be nice, spotted the VA/WV area, and make quick travel plans. We first camped in Shenandoah National Park, and then checked into the Greenbrier. Although expensive, the interiors and the customer... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are glad to know that you enjoyed our grand and historic resort - over 237 years in the making. The Greenbrier has enjoyed a 65-year relationship with Dorothy Draper & Company, and her legendary style of vibrant colors, floral patterns and bold contrasts is on display around every corner! Again, we are honored by your visit and we hope... More 

Tulsa, Oklahoma
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights in May of 2015 in a large king size Room in the main hotel wing. We were staying at The Greenbrier as part of a business group. The hotel is built in a grand style and is decorated in the colorful Dorothy Draper Style, which is a bold style that encourages people interaction. From... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 237 years of experience in providing exceptional customer service. At The Greenbrier we still live by, “ladies and gentlemen serving ladies and gentlemen”. We look forward to serving you and for years to come! More 

Grand Rapids, Michigan
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved the Greenbrier Resort! As soon as you arive on the property, you can very quickly see why the resort is a National Historic Landmark. The resort is unique in so many ways. We rented one of the South Carolina Cottages. There was a sink that had low water pressure, but they sent someone to fix it for us!... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank for your review. At The Greenbrier, we believe that our first priority– no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and gentlemen serving ladies and gentlemen. We are glad to hear that you enjoyed our unique character - over 237 years in... More 

Lincoln, NE
Top Contributor
408 reviews 408 reviews
88 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed 1 week ago

The Greenbrier is an incredibly large outrageously decorated property. There are a million things to do including a guest only on site casino. It was a bit of a ghost town though during my recent stay which made the place a little creepy actually. The fees are ridiculous including a $39 resort fee, automatic 20% gratuity, and a 6.5% historical... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your recent visit to the Greenbrier and thank you for completing a review of your stay. The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we... More 

Arlington, Virginia
Top Contributor
96 reviews 96 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were big and in good condition. The bed was very comfortable. The staff was very friendly and helpful. However, the Greenbrier needs some attention. The AC in the room was noisy making sleep difficult at times. More importantly the main dining room food flavor/preparation was not up to snuff. The trout almondine did not taste like trout almondine.... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We are so glad to read that overall you enjoyed your stay. Dressing for dinner and dining beneath crystal chandeliers in our 102-year old Main... More 

Charlottesville, VA
Contributor
17 reviews 17 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This property will “wow” you as soon you arrive. The size, the décor, in and out is just very impressive. It has great history and you will feel it. Each room has different very colorful design, (part of the fun). But in our room couple things didn't work properly and when we asked for fix we got – “you can’t... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, thank you for pointing out the positive aspects of your stay as well as the unfortunate lapses in service and disappointments. Your atypical experiences concerning maintenance and the issue in the Pool Lockers Area were very disappointing to read and I am following up with those teams to ensure that issues of this nature do not recur in... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (300)
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Dining (33)
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Other (234)

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Hotel & grounds (12)
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Room/suite (3)
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Dining (3)
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Pool/beach area (2)
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Other (3)
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