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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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1,786 Reviews from our TripAdvisor Community

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Traveler rating
    1,133
    376
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • English first
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  • Swedish first
  • Any
English first
  • All months
    (1786)
  • Mar-May only
    (403)
  • Jun-Aug only
    (493)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (430)
All months
Wichita, Kansas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love the Greenbrier. I was first able to go in 1991 and then again in 2014. It just keeps getting better. Dorothy Draper made it gorgeous with her oversize flowers, chinoiserie and vibrant colors and Carleton Varney has stayed true to her vision in his remodels. It is a pleasure for the eye. The service is fabulous, too. From... More 

Was this review helpful? Yes 3
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We frequently go to the Greenbriar for extended weekends. We love the casino and customer service. We typically stay in a Windsor Suite which is newly remodeled. The high prices are understandable for the most part but they charge to much for the activities and food. Also as the years go by guests are getting to relaxed with their attire.

Was this review helpful? Yes 4
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review of your December stay; we are glad to know that once again you enjoyed visiting The Greenbrier. The Windsor Club is the most exclusive accommodation experience at America's Resort. The Greenbrier has taken the club level to extraordinary new heights. The Windsor Club is a deluxe collection of premier accommodations including the most outstanding service... More 

Charleston, West Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have visited The Greenbrier several times over the last three years and every visit has been amazing. I love the staff and have been able to see something different each time I've been. The food is rich so if you're not used to it, you won't eat for a couple days after you've left. But it's worth every minute.

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to leave a review of your recent stay! The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities there is something for everyone to enjoy at The Greenbrier. For over a century the culinary staff of The Greenbrier has been serving world class cuisine and... More 

Washington Dc, District Of Columbia
Level Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pros - Beautiful property, "traditional" room is quite nice and spacious, no need to pay for an upgrade. Food at all venues is excellent. Love the pool and pool cafe. Valley view walking trail is lovely. Craft shops are interesting and special. Shops in the main lodge are extensive and very nice, although pricey. Bunker tour is fantastic. Cons-Room A/C... More 

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to let us know about your stay! We are so happy to hear that you enjoyed so much of your stay. Unfortunately it was disheartening to read about the lapses in maintenance that you experienced. I will be following up on the items you mentioned. The Casino is our location for evening entertainment and... More 

Louisville, Kentucky
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

What a treat! We were traveling with another friend and inquired about a two bedroom suite. After some initial confusion, we spent the first evening with suite accommodations and a separate room down the hall. However to make amends for that inconvenience, we spent the remainder of our visit in the Treasury Suite - A most delightful and luxurious treat... More 

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to post a review regarding your recent visit to The Greenbrier. 1,800 employees of The Greenbrier work to fulfill our mission statement to our guests’ everyday. “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the good becomes “extraordinary” and the great becomes “spectacular;” where each guest anticipates their... More 

OH
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've stayed in the hotel for both corporate events and personal- this time opted for a one bedroom cottage on Paradise Row as younger adult old son was with wife and I. We went for a Pete Sampras Tennis Clinic for my wife and it was spectacular. Pete and sister Stella (coach at UCLA) were very personable as well as... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We are glad that you enjoyed your Paradise Row Cottage. The Paradise Row Cottages are the earliest surviving structures at The Greenbrier. Originally built... More 

Temple, Texas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Greenbrier's moniker - America's Resort. The resort fees and prices are very expensive - $3000 for 3 days at the Greenbrier. Yet, their service and hospitality was not worth the expense. They have high expectations from guest to dress appropriately- men in dinner jackets, etc. Reservations must be made "well in advance - otherwise they may not be able... More 

Was this review helpful? Yes 4
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to leave a review; from your comments it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests... More 

Etten-Leur, The Netherlands
Level Contributor
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Greenbrier is truely an experience to recommend for everybody: a majestic place in a historical setting, providing perfect service and all of that in a beatiful scenery with many indoor and outdoor activities options.

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back! More 

Omaha, Nebraska
Level Contributor
105 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at The Greenbrier couldn't have been better. All the staff were attentive and helpful. The Paradise Row cottage we were in was spotless (well, there was a trail of sweet ants, but it must be hard to totally seal up a building from the 1830s). The patio furniture and porch was the cleanest I've ever seen. So glad... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank for your review. At The Greenbrier, we believe that our first priority– no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and gentlemen serving ladies and gentlemen. We are glad to hear that you enjoyed our unique character - over 237 years in... More 

Level Contributor
176 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been vacationing at The Greenbrier for 17 year. We visited first as a newly married couple and then almost yearly since the children were born. We have brought family and friends with us many times. The Greenbrier was the last vacation we had with my mother before she passed away 11 years ago and the last vacation we... More 

Was this review helpful? Yes 8
Robert M, vic at The Greenbrier, responded to this review

Dear Guest, thank you for taking the time to post a review regarding your recent stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. It is my belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (34)
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Bathroom (13)
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Management photos: Courtesy of the property manager

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