We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Greenbrier

5.0 of 5 300 W Main St, White Sulphur Springs, WV 24986
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Certificate of Excellence 2014
The Greenbrier
Professional photos View all
Browse nearby
The Greenbrier
Write a Review

1,626 reviews from our community

Traveler rating
    1,033
    345
    147
    65
    36
See reviews for
361
727
17
230
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (1626)
  • Mar-May only
    (315)
  • Jun-Aug only
    (459)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (392)
All months
New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just got a chance to review our bill from a recent stay. The Greenbrier is becoming way overpriced, even for loyal customers who have been coming for generations. The absurd 6.5% fee that is added to every purchase (on top of the 18% forced gratuity, sales tax, hotel tax, county tax etc) is obnoxious, and is just going to underwrite... More 

Was this review helpful? Yes 3
Bristow, VA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a long absence, we recently returned to the Greenbrier, somewhat concerned about what the new ownership might have done to this historic resort. Thankfully, the resort was modernized while maintaining the historic character. The owners respected what made the resort so elegant and special. Walking into the expansive lobby, I wouldn't have been surprised to see Astaire and Rogers... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are honored that you have returned to The Greenbrier and find that we are still true to our traditions while working to improve and modernize our facilities. Thank you for recognizing our wonderful staff and the extra care they take to try to ensure that all of their guests’ expectations are exceeded. It was wonderful to read that you... More 

Blaine, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband surprised me with an anniversary trip to The Greenbrier in December of last year. It was decorated for Christmas with added to the beauty of the resort. I was glad to see that the casino did not overpower the elegance. In fact, it is tucked away downstairs away from the main floor. One of the highlights of our... More 

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind and gracious review and we again wish you a very Happy Anniversary; we hope to have the honor of helping you celebrate many more to come. The Greenbrier does have a story to tell. It is a story based on over two hundred years of history and generations of employees and staff members building a... More 

Stamford, Connecticut
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited in low season and the resort was pretty empty. We were disappointed with the fitness center which is an afterthought to the tennis center. The locker room there is very poor. We would have expected it to be moved to the spa area after all these years. Prices are very high for spa services and it is 25... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Dear Guest thank you for your patronage to The Greenbrier and we hope to have the honor of serving you again this spring or summer. You mention that The Greenbrier is a “great historic resort”. We could not agree with you more that in part it is the history of The Greenbrier that makes this resort so special. The caring... More 

Roanoke, Virginia, United States
Top Contributor
74 reviews 74 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

We had not been to this beautiful, historic property in several years, and over that time it had been sold to a West Virginia entrepreneur who has made many changes. I admit a preference to the pre-casino days, but note the inclusion of gambling has been done in good taste, allowing one who chooses to not partake hardly a secompnd... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind response and we are so glad you enjoyed your return visit to The Greenbrier. We would love for everyone to do themselves a favor and visit The Greenbrier, but in reality it us; the staff members of The Greenbrier that would receive the favor. Every one of our guests is the most important person on... More 

Miami Beach, Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Wow..... I took my time to write this review because in this case is extremely difficult for me. My husband wanted to visit this hotel for a long time and our expectation were high. We wanted to experience the true american spirit and no better week to do it, than for thanksgiving week. Mmmmm mixed feeling in this review. although... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Thank you for the pictures that you posted. The Greenbrier has over 700 rooms, but each is so unique that we were able to identify the exact room you occupied during your stay. Although the Dorothy Draper style and décor will always remain; we do have... More 

toronto, canada
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a magical place to spend Christmas. Decorations were amazing with Trees decorated everywhere. A warm fire glowing in the main lobby where everyone gathered to sing late on Christmas eve after the arrival of Santa and Mrs. Claus. Staff were wonderful making all guests experiences absolutely breath taking. We have spent many Easters there and now we will definitely... More 

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your gracious review! What could be better than spending Christmas at The Greenbrier! Enjoy holiday traditions including visiting Santa, sipping hot chocolate by the fireplace, singing carols and ice-skating under the stars! It was wonderful to see your family and speak with you during your recent visit. We hope to have the honor of welcoming you back... More 

Richmond, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Greenbrier is our favorite place to escape from the drudgery of day to day life. From the moment you pull up and are greeted by the cordial, charming door men, to easy check in with helpful staff, through the colorful, lively main lobbies to the comfort of a luxurious bedroom. We love the staff, the history, the food, the... More 

Was this review helpful? Yes 3
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier was once again beyond your expectations! We encourage all guests considering a trip to The Greenbrier to visit our website first to learn about our unparalleled range of activities and dining prior to arrival. However, as you described, it can not prepare you for warm feeling of sothern hospitality when you... More 

Goshen
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This place is historic GLORY and family friendly. It is the most beautiful hotel with caring staff. The rooms are cheerfully decorated but get a suite, if you need a bit more room. The cottages are charming but stay in the hotel during the winter months. Purchase the meal plan for your best bargain - The food is divine!! Order... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. At The Greenbrier we still live by, “ladies and gentlemen serving ladies and gentlemen”. We look forward to serving you for years to come! More 

Salisbury, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

Surprised by my husband for a trip Dec 27 - 29. Nice activities. Beautifully decorated. Pleasant and attentive staff. Enjoyed the entertainment and the ballroom dance lessons were a special treat. I would have liked to see the instructors perform.

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are thrilled to learn that you enjoyed your surprise visit and that you found The Greenbrier to be simply beautiful. We hope you had a chance to see the Springhouse Dancers perform The Greenbrier Waltz in the Casino during our nightly complimentary champagne toast! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Greenbrier? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity and TripOnline SA so you can book your The Greenbrier reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

753 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (730)
Viewed
Bathroom (12)
Viewed
Room/suite (120)
Viewed
Pool/beach area (31)
Viewed
Business center/function rooms (7)
Viewed
Hotel & grounds (289)
Viewed
Family/play areas (11)
Viewed
Dining (32)
Viewed
View from room (15)
Viewed
0:29
Videos (2)
Viewed
Other (211)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (3)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay