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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
The Greenbrier
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1,832 reviews from our community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
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  • Swedish first
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  • All months
    (1832)
  • Mar-May only
    (403)
  • Jun-Aug only
    (539)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (430)
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TN
Level Contributor
187 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed yesterday NEW

I know I may be in the MINORITY.....but this place is just ok. It's old...lots of ugly floral wallpaper everywhere...its old...I just miss the charm. Way too pricey for what you get. Old, tiny sad bathrooms. AC hardly works. Food is hit or miss. "Casino" is not so Nice. The entire experience is lost on me. The pool and golf... More 

Was this review helpful? Yes 1
Martinsville, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have been to the Greenbrier before and had an enjoyable experience. This time we were solicited by a "special" three-for-two email offer; and when all is said and done, it really wasn't any great bargain. Although there were no "surprise" fees, when they all add up, the surcharges are a significant percentage of the cost. The most egregious is... More 

Was this review helpful? Yes 2
Elkton, Virginia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights, paid additional for an upgraded room. The room had an old musty smell. I alerted the staff, but all they did was spray some Lysol. The odor was so intense I couldn't get a restful nights sleep. I again called the front desk, but they never once offered to move us to another room. The Television... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, it is obvious that we failed to exceed your expectations with our responses to the lapses in maintenance and housekeeping that you described; not only during your stay with us, but after your departure as well. We tried to offer you every available option to correct the situation to your satisfaction during your stay with us. After your... More 

Brunswick, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a great time staying at The Greenbrier for our family vacation. It was like stepping back in time, yet still had all of the amenities of today. It's a beautiful location with a courteous and knowledgable staff. We definitely plan to stay here again!

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent visit to The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for family vacations. “Where experiences are timeless and memories last forever…” We look forward to welcoming you back to The Greenbrier! More 

new york city
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

On paper, the Greenbrier Resort appears wonderful. A closer inspection reveals a few issues: In the opinion of this reviewer, this luxury resort is too big, too sprawling with too many rooms, too many hallways and too many rules. There are also too many restaurants, which are not open consistently. The restaurant situation depends on how busy the resort is,... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear guest, I apologize that we failed to exceed your expectations. I assure you that any lapses in service our amenities you might have experienced are the rare exception to our tradition of providing a world class experience for our guests. You were most gracious with your comments and I am extremely disappointed that anyone of our team members would... More 

Columbus, Ohio
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have been visiting The Greenbrier for years, so we have a real affection for it. We visited with another couple this time, and had a wonderful time. The grand beauty of the public spaces always captivates me. I have tried to count the number of magnificent chandeliers, but failed. On the down side, the amount of add-ons to the... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent stay at The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for everyone to get away for a few days. Thank you for letting us know that we are fulfilling our vision statement; “Where experiences are timeless and memories last forever….” We... More 

Houston, Texas
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First, I would like you to know that I didn't actually stay the night so I cannot comment personally on the rooms. My family and I were passing through the area and so I called to see if the property was open to the public and we were very excited to hear that it was. The architecture and history are... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank your for your review and your recent day visit to The Greenbrier. The Greenbrier is proud to serve our visitors that stop by for the day and other than The Casino (which is not available to non registered guests due to State Laws) all activities and dining options are available to our day guests. We strongly encourage prior reservations... More 

Farmington, Connecticut
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just recently stayed for 3 nights at this lovely resort. Some may call it a bit "loud" in the decorating department but if you take the free inside tour you will learn all about Dorothy Draper and learn to appreciate it more. Not to be missed is also the free historic tour of the outside. Our room was very... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are humbled by your gracious and wonderful review. Thank you for highlighting that The Greenbrier features the unique style of legendary interior decorator Dorothy Draper, known for her vibrant colors, floral patterns and bold contrasts! Many activities at The Greenbrier are complimentary including nightly champagne toasts in the Casino Club, movies with popcorn in The Greenbrier Theatre, the daily... More 

Lansdale, Pennsylvania
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

If one is a golfer,tennis player, or lover of the Eisenhower era, this place is for you. Despite a casino, there's little excitement here for vacationers or those seeking weekend fun and games. Yes, the resort is beautiful, well maintained and the staff, terrific. The decor is happily from a different era unless one enjoys an OD on Lily Pulitzer.... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review. The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees, gratuities and menus on our website... More 

Heath, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first visit to The Greenbrier. And I can honestly say, there was nothing I did not like. My entire stay was amazing. Room: I stayed in a Traditional room. 2nd floor. Didn't really have a view to speak of- rooftop. I guess that would be a complaint to some. Didn't bother me. I don't spend my time... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Wow! Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. Thank you for the pictures that you posted and we would be honored to have you... More 

Hotel Review Summarization

What travelers say

  • Bunker Tour(23)
  • Main dining room(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Dress code(3)
  • Very good(3)
  • Top notch(3)
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Room/suite (133)
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Pool/beach area (35)
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Hotel & grounds (313)
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Business center/function rooms (7)
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Family/play areas (11)
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Dining (36)
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Bathroom (13)
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View from room (18)
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Other (256)

Management photos: Courtesy of the property manager

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Hotel & grounds (12)
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Room/suite (3)
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Dining (3)
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Pool/beach area (2)
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Other (3)
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Amenities