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5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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85%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
klc97 Safety Harbor, Florida
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1,523 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Safety Harbor, Florida
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staying at the Greenbrier was on my "bucket list" and I looked forward to our time there. I was not disappointed! The place is amazing! Service is First Class. The bunker tour was fantastic! We arrived a little before the official check in time and our room was ready. Everything you could possibly want or need is available. Robes, slippers,... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. The Greenbrier has been honored to host many dignitaries and royal families over the years, but as you alluded to our goal is to make everyone feel like... More

Ky
Contributor
16 reviews 16 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Greenbrier is incredible! Words just can't describe it. We were there for a conference and I am so glad my husband and I had the opportunity. The staff were all wonderful -- so attentive, friendly, and helpful. We ate at the Main Dining Room, The Forum, and Prime 44. The food and service were exceptional in all three. I... More

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent conference at The Greenbrier and we appreciate you taking the time to leave a review of your visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests and their incredible efforts in maintaining both our buildings... More

Chesapeake, Virginia, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just returned home from a 3 day stay at The Greenbrier. My first visit...the grounds and buildings were beautiful and charming. I arrived with a large group that had made reservations at least 6 months out. Check in was horrible and took nearly 2 hours total. Rooms were not ready, reservations were lost, no one greeted our group to welcome... More

Was this review helpful? Yes 4
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Of course, there is no excuse that I can offer for the lapses in service that you experienced. You are very gracious in your review and I wish I could be as gracious in offering explanations for atypical experience you describe as it relates to your... More

Buchanan, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I wanted to share my experience with the GreenBrier. My actual stay at the Greenbrier was wonderful and customer service was great while staying there. However; I have had issues with charges (over $300.00) being put onto my credit card 10 days after checking out. I contacted the Greenbrier and they found that it was "their" mistake. However have yet... More

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

Dear guest of The Greenbrier, I apologize for our lack of care and concern for our billing error. We should have worked to immediately resolve this issue to your satisfaction. We are very glad to learn that you had a wonderful stay this October; it certainly is a beautiful time of the year at The Greenbrier. I have forwarded your... More

Fredericksburg, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I went to the Greenbrier for 2 days last week to celebrate my 40th birthday and stayed in an amazing suite. The place was fantastic from start to finish. The staff were great, food was great, service was great, check-in/out was easy with no issues. The complimentary champagne was plentiful and a very nice surprise. We ate... More

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have 236 years of experience in providing exceptional customer service. We are humbled and honored by your most gracious review. We look forward to welcoming you back to The Greenbrier and celebrating many more birthdays for decades to come! More

Chesapeake, Virginia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I shared a cottage here with my old military school roommate and his wife for our reunion in nearby Lewisburg, WV. The staff was, as always, attentive and friendly and the accommodations were quite enjoyable. While the place "ain't" cheap, it's worth every penny!

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. At The Greenbrier we believe that our first job everyday is to simply care about our guests and their enjoyment of the resort. We hope to welcome you back to The... More

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

My girlfriend took me for my birthday. in one word....extravagant. Service is fantastic, food excellent, I can't say enough good things about the stay we had. Will definitely go again. The underground bunker tour was amazing!

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your birthday celebration at The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for guests to celebrate birthdays, reunions and weddings. We look forward to welcoming you back to The Greenbrier soon! More

Plymouth, Michigan
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently stayed at The Greenbrier in the Windsor Club. Simply outstanding. The restaurants were top notch, service was perfect, the grounds were beautiful, and the room was like home. We played a round of golf on the Greenbrier course -- great condition! Enough other things to do that you could stay two weeks and and not be finished. I... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to post a review regarding your recent visit to The Greenbrier. 1,800 employees of The Greenbrier work to fulfill our mission statement to our guests’ everyday. We are honored that you feel that we lived up to these words. “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the... More

Herndon, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I went here with my family a couple years ago for spring break and thought the resort was incredible. My favorite part of the whole resort was just how it was decorated because it made you feel as though you went back in time. I think the resort is perfect for family and couples but if you don't have a... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your stay at The Greenbrier last November; and please accept my sincere apologies for the shortcomings and disappointments you shared. Although we were glad to learn that overall you enjoyed your stay. Your atypical experiences at The Greenbrier Spa were disappointing to read. The Greenbrier Spa has recently been... More

DarienJim
Top Contributor
100 reviews 100 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I took five days and did a triangle of three resorts in the Blue Ridge and Appalachian Mountains. You can read my other two reviews elsewhere as one we really liked, and one we really hated. Greenbrier, though, was very, very good and I was pleasantly surprised. Unlike the other turn of the century resort in the... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier was beyond your expectations! We encourage all guests considering a trip to The Greenbrier to visit our website first to learn about our unparalleled range of activities prior to arrival. However, as you described, it can not prepare you for the WOW feeling when you first arrive and see our main... More

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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