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The Greenbrier

5.0 of 5 300 W Main St, White Sulphur Springs, WV 24986
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Certificate of Excellence 2014
The Greenbrier
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The Greenbrier
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1,635 reviews from our community

Traveler rating
    1,040
    346
    147
    66
    36
See reviews for
363
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230
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (422)
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Huntington, West Virginia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We went for our 40th anniversary and were treated exceedingly well from the moment we entered the grounds until we left. The staff was exceptional, professional, and efficient. When we got to our cottage, the fire was laid, and flowers and chocolates were waiting. We used the meal plan and ate in the main dining room. The food was excellent... More 

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Hilton Head Island, SC
Contributor
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

The service, staff, and special Christmas ambience has always been spectacular. This year was no exception. The Greenbrier amenities provide us with a wonderful selection of things to do. Thanks and appreciation to a wonderful tennis staff. The dining from Slammin Sammy’s casual fare, to Snead’s incredible menu and quality, to the Forum and of course Prime 44 steak house,... More 

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Rome, Italy
Top Contributor
67 reviews 67 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This review is fully dedicated to the Lobby Bar since our anniversary happy hour was really nice. I have requested a cocktail which was the Mojito since it's my favourite drink and I make it at home. I was impressed on how the barman Mikey made it perfectly, it tasted just like the original Mojito. I told him he made... More 

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Winfield, WV
Top Contributor
60 reviews 60 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We took advantage of a Bed & Breakfast stay. I always feel transported back to a time of elegance & style when I stay here. Prime 44 was delicious but pricey. Drapers never disappoints. I can't believe WV boasts this gem! Spending more "stay-cations" here for sure!

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Robert M, Manager at The Greenbrier, responded to this review

We are thrilled that you enjoyed your recent visit to The Greenbrier. For over two centuries the staff members of The Greenbrier have served our guest with elegance and style based on a simple belief of “ladies and gentlemen serving ladies and gentlemen”. We look forward to welcoming you back soon! More 

hikehike13
Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

In the past year we have visited the Homestead in VA, and Nemacolin in PA. The service provided by the Greenbrier is far superior. The staff makes you feel welcome and appreciated. By all means the property is not inexpensive but one should not plan on taking a cheap vacation if booking any of these resorts. The key to the... More 

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier exceeded your expectations! We have been welcoming guests since 1778 and have 237 years of experience in providing exceptional customer service. We believe that it is our team of over 1800 employees and their dedication to our guests that distinguish us from other Resorts. We look forward to welcoming you back... More 

Pittsburgh
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Lovely old hotel, slipping away. They are trying to recoup the losses from the Casino (a tacky mistake and mostly empty) by overcharging for everything else. On top of rooms that are more expensive than the Ritz or Four Seasons, they charge resort fees, parking fees, "service charges" on everything, a new Casino Bailout Tax / "Historic Preservation Fund" even... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, from your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. Your feeling that the value of your experience was not commensurate with the price paid will receive our careful attention; and we will certainly continue to work to improve that perception for all... More 

Ashburn, Virginia
Top Contributor
50 reviews 50 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was impressed with the personal service. However, the atmosphere was a little stuffy. Rooms were dated and some restaurants were overpriced for the lack of creativity the menu had to offer. I did enjoy my stay and would give the resort another try, but wasn't as impressed as I was hoping to be.

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and... More 

Ona, West Virginia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I thoroughly enjoyed, our all to short weekend at The Greenbrier. I thought it would take to Sunday to unwind; but the atmosphere of the place is so satisfying. The staff is wonderful, the room was tastefully done in beautiful colors, and I started to feel relaxed almost right away. I am already looking at my schedule... More 

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Robert M, Manager at The Greenbrier, responded to this review

We are so glad that you could escape to The Greenbrier for a few days of peaceful rest and relaxation. We can think of no place better to unwind from the stresses of this busy world. We hope to welcome you and your wife back to The Greenbrier very soon! More 

Lynchburg, Virginia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just got back from 2 nights at the beautiful Greenbrier Hotel and I must say it was a wonderful experience. I took my daughter-in-law, Amy for a birthday present. She has always wanted to go and I gave her a birthday to remember! I went 2 years ago and have truly seen a big improvement in the quality service.... More 

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for your awesome review! We are very glad to see that you found that our services and amenities had improved since your visit in 2012. We trust your daughter-in-law had a wonderful birthday and we hope to help her celebrate many more. We strive to exceed the expectations of our guests in every way. However, during the rare... More 

New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Just got a chance to review our bill from a recent stay. The Greenbrier is becoming way overpriced, even for loyal customers who have been coming for generations. The absurd 6.5% fee that is added to every purchase (on top of the 18% forced gratuity, sales tax, hotel tax, county tax etc) is obnoxious, and is just going to underwrite... More 

Was this review helpful? Yes 5
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your review of your December, 2014 visit to The Greenbrier. Your review is interestingly very similar to your review from 2011. However, we were very glad to see that your overall rating for us did improve from your rating in 2011. We apologize for the lapses in service that you experienced and assure you that your experience... More 

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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