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The Greenbrier

5.0 of 5 300 W Main St, White Sulphur Springs, WV 24986
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Certificate of Excellence 2014
The Greenbrier
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The Greenbrier
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1,632 reviews from our community

Traveler rating
    1,037
    346
    147
    66
    36
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362
730
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230
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winfield, WV
Top Contributor
60 reviews 60 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We took advantage of a Bed & Breakfast stay. I always feel transported back to a time of elegance & style when I stay here. Prime 44 was delicious but pricey. Drapers never disappoints. I can't believe WV boasts this gem! Spending more "stay-cations" here for sure!

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hikehike13
Contributor
18 reviews 18 reviews
5 of 5 stars Reviewed 2 days ago NEW

In the past year we have visited the Homestead in VA, and Nemacolin in PA. The service provided by the Greenbrier is far superior. The staff makes you feel welcome and appreciated. By all means the property is not inexpensive but one should not plan on taking a cheap vacation if booking any of these resorts. The key to the... More 

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Pittsburgh
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Lovely old hotel, slipping away. They are trying to recoup the losses from the Casino (a tacky mistake and mostly empty) by overcharging for everything else. On top of rooms that are more expensive than the Ritz or Four Seasons, they charge resort fees, parking fees, "service charges" on everything, a new Casino Bailout Tax / "Historic Preservation Fund" even... More 

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Ashburn, Virginia
Top Contributor
50 reviews 50 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was impressed with the personal service. However, the atmosphere was a little stuffy. Rooms were dated and some restaurants were overpriced for the lack of creativity the menu had to offer. I did enjoy my stay and would give the resort another try, but wasn't as impressed as I was hoping to be.

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Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and... More 

Ona, West Virginia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I thoroughly enjoyed, our all to short weekend at The Greenbrier. I thought it would take to Sunday to unwind; but the atmosphere of the place is so satisfying. The staff is wonderful, the room was tastefully done in beautiful colors, and I started to feel relaxed almost right away. I am already looking at my schedule... More 

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Robert M, Manager at The Greenbrier, responded to this review

We are so glad that you could escape to The Greenbrier for a few days of peaceful rest and relaxation. We can think of no place better to unwind from the stresses of this busy world. We hope to welcome you and your wife back to The Greenbrier very soon! More 

Lynchburg, Virginia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I just got back from 2 nights at the beautiful Greenbrier Hotel and I must say it was a wonderful experience. I took my daughter-in-law, Amy for a birthday present. She has always wanted to go and I gave her a birthday to remember! I went 2 years ago and have truly seen a big improvement in the quality service.... More 

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for your awesome review! We are very glad to see that you found that our services and amenities had improved since your visit in 2012. We trust your daughter-in-law had a wonderful birthday and we hope to help her celebrate many more. We strive to exceed the expectations of our guests in every way. However, during the rare... More 

New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just got a chance to review our bill from a recent stay. The Greenbrier is becoming way overpriced, even for loyal customers who have been coming for generations. The absurd 6.5% fee that is added to every purchase (on top of the 18% forced gratuity, sales tax, hotel tax, county tax etc) is obnoxious, and is just going to underwrite... More 

Was this review helpful? Yes 3
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your review of your December, 2014 visit to The Greenbrier. Your review is interestingly very similar to your review from 2011. However, we were very glad to see that your overall rating for us did improve from your rating in 2011. We apologize for the lapses in service that you experienced and assure you that your experience... More 

Bristow, VA
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After a long absence, we recently returned to the Greenbrier, somewhat concerned about what the new ownership might have done to this historic resort. Thankfully, the resort was modernized while maintaining the historic character. The owners respected what made the resort so elegant and special. Walking into the expansive lobby, I wouldn't have been surprised to see Astaire and Rogers... More 

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Robert M, Manager at The Greenbrier, responded to this review

We are honored that you have returned to The Greenbrier and find that we are still true to our traditions while working to improve and modernize our facilities. Thank you for recognizing our wonderful staff and the extra care they take to try to ensure that all of their guests’ expectations are exceeded. It was wonderful to read that you... More 

Blaine, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband surprised me with an anniversary trip to The Greenbrier in December of last year. It was decorated for Christmas with added to the beauty of the resort. I was glad to see that the casino did not overpower the elegance. In fact, it is tucked away downstairs away from the main floor. One of the highlights of our... More 

Was this review helpful? Yes 2
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind and gracious review and we again wish you a very Happy Anniversary; we hope to have the honor of helping you celebrate many more to come. The Greenbrier does have a story to tell. It is a story based on over two hundred years of history and generations of employees and staff members building a... More 

Stamford, Connecticut
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited in low season and the resort was pretty empty. We were disappointed with the fitness center which is an afterthought to the tennis center. The locker room there is very poor. We would have expected it to be moved to the spa area after all these years. Prices are very high for spa services and it is 25... More 

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Robert M, Manager at The Greenbrier, responded to this review

Dear Guest thank you for your patronage to The Greenbrier and we hope to have the honor of serving you again this spring or summer. You mention that The Greenbrier is a “great historic resort”. We could not agree with you more that in part it is the history of The Greenbrier that makes this resort so special. The caring... More 

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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