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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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The Greenbrier
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1,690 reviews from our community

Traveler rating
    1,079
    356
    152
    67
    36
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374
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buckhannon, West Virginia
Top Contributor
58 reviews 58 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have visited the Greenbrier several times - what an absolutely beautiful property. Although it is thought of as very high class, the staff makes you feel right at home and will go the extra mile to do so! There is nothing they overlook. Of course, the rooms are gorgeous and large, the food in the various locations is fabulous... More 

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Morgantown, West Virginia
Top Contributor
102 reviews 102 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is one of the very best hotels in the world. It has amenities for everybody. The restaurant is second to none, boasting the largest wine list in WV and one of the best in the U.S. Stay here if you get the chance.

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are humbled by your gracious and wonderful review. Thank you for highlighting that The Greenbrier is the most beautiful place in West Virginia. The Greenbrier features the unique style of legendary interior decorator Dorothy Draper, known for her vibrant colors, floral patterns and bold contrasts! We hope to have the honor of serving you for years to come! More 

Point Pleasant, West Virginia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It's easy to take a place for granted. My friends and I attend the annual Woman's Club State Convention every year, held at the Greenbrier. It's so nice to see the friendly, familiar faces of the staff. And we appreciate the kindness and professionalism used toward us and all the guests. This year, we included a luncheon on our schedule.... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review and we were honored to once again host the GFWC - West Virginia annual meeting at the Greenbrier. We are thrilled that you enjoyed the chicken salad at your lunch banquet and to say that it was even better than the chicken salad at Draper’s Café is an amazing compliment. We are glad that... More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I really, really wanted to fall in love with the Greenbrier resort. Perhaps I set my expectations way too high due to all of the hype. I expected to be wowed and in awe of the Old Southern hospitality and charm that is supposed to exist at the resort. Instead, I am sorely disappointed. Let's start with the room. The... More 

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I just returned from a two night get away to the Greenbrier. We have visited several times and it is one of our favorite spots. In spite of the financial uncertainty dating back to 2009, the new owner (Jim Justice) has made a serious attempt to retain the classic elegance of this resort while investing in improvements... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad that you were able to join us once again at The Greenbrier and that you enjoyed your recent visit. The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a... More 

Fenton, Michigan
Top Contributor
82 reviews 82 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We have admired the reputation of The Greenbrier for years. We finally stayed in the hotel for two nights and hope to return frequently. This place is just plain amazing from the moment the valet opens your car door to the moment we opened the door of our sumptuous two room suite; to the moment we set foot in the... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are honored that you were able to visit The Greenbrier and that a top contributor such as yourself found us to be fabulous, fabulous, fabulous! Thank you for mentioning the service that our staff provides to our guests. We believe that they are greatest asset and we could accomplish nothing without the dedication of over 1800 Greenbrier staff members.... More 

Ashburn, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently spent two nights here with a friend to celebrate our 60th birthdays - used a Groupon offer for the rooms. It was a thoroughly enjoyable experience from the time we entered the property - staff are well trained in making you feel welcome. Facility is beautiful and well maintained. A couple of cautions - be prepared to spend money... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review we are thrilled to learn that you and your friend were able to celebrate your birthdays here at The Greenbrier! We hope to have the honor of helping you celebrate many more to birthdays to come! More 

Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have visited the Greenbrier many times and the service keeps getting better. There are so man many things. golf, horseback riding, skeet, fishing, hike, casino, bowling. 5 Star food. Here you will see many stars, likeTom Cruise have been spotted.

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to leave a review of your recent stay! The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities there is something for everyone to enjoy at The Greenbrier. We are even prouder that you feel that the service provided by our dedicated Team of over... More 

baltimore md
Top Contributor
66 reviews 66 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Met up with friends at the Greenbrier , what a great time we had catching up and also enjoying Greenbrier , From the time you pull up with the Bellman and Valet helping in your arrival and if you stay in Windsor Club , your greeted by a Concierge will take you to Windsor Club and to your Room ,... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your kind review, we are glad to know that once again you enjoyed your visit to The Greenbrier. The Windsor Club is the most exclusive accommodation experience at America's Resort. The Greenbrier has taken the club level to extraordinary new heights. The Windsor Club is a deluxe collection of premier accommodations including the most outstanding service and... More 

Akron, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Surprised wife and went to Greenbrier. First visit. First class. Off season so very limited guests...fine with us! Tradeoff is not all restaurants and facilities open. Main dining room anniversary dinner superb. Prime 44 restaurant best prime rib ever! We both agreed. Drapers restaurant went out of way to accommodate special request. Beautiful public areas. Many side rooms for private... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you so much for choosing to celebrate your anniversary with us! We understand how important special occasions are for our guests and do our best to make them absolutely memorable! We are so happy to hear that you were able to enjoy our iconic Main Dining Room; celebrating over 101 years of continuous service. We remain at your service... More 

Hotel Review Summarization

What travelers say

  • Main dining room(28)
  • Bunker Tour(24)
  • Golf course(13)
  • Indoor pool(8)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(6)
  • Dress code(5)
  • Very good(5)
  • Top notch(3)
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