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5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986
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The Greenbrier
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84%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Tom2002a CT - USA
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1,494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CT - USA
Top Contributor
77 reviews 77 reviews
29 hotel reviews
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just great - we really enjoyed our stay. Traditional main building room was in great shape. Service was top notch. We had trouble with the A/C and called it in as we went to breakfast. We went to breakfast and then walked over to the pool and back. We were gone for a total of 90 minutes. The staff had... More

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Watertown, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Wonderful, wonderful, wonderful!!! For the thrifty shopper like myself, it was very very difficult to spend the money to stay here but the resort was amazing!!! Bowling alley and huge pool that my children loved. I only wish I could have stayed there longer but the pocketbook was almost empty as soon as check-in was completed. If money is no... More

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier exceeded your expectations and that you had a wonderful, wonderful, wonderful time! Thank you for noticing our emphasis on creating a family-friendly environment here at The Greenbrier! Children 12 and under receive a "VIP Card" upon check-in that is redeemable for daily prizes and can participate in our "Kids Play Free"... More

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were alittle put off by the ornate and fancy look to the hotel - opulence I guess is what you would call it. We thought it was going to be stuffy and froo-froo at first from the chandeliers, velvet and marble floors. We were wrong - even though there is a dress code (though I don't know how strict... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind review. Your gracious compliments for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1900 team members. At The Greenbrier we believe that our first job everyday is to simply care about our guests and their enjoyment of the resort. We are... More

Sulphur Springs, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just returned from a week long stay here in September. We were one of four late-middle aged couples traveling together. Our husbands played golf & the wives shopped & toured the area. We also dined in four of the resort's restaurants in the evening. The hotel & grounds are beautiful & the staff are very warm & welcoming. There... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for your review of your recent stay. With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. Many of these activities are complimentary including nightly champagne toasts in the Casino Club, movies with popcorn in The Greenbrier Theatre, the daily history tours and presentations... More

london
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent a glorious five days here in July during the Greenbrier Classic. It was my first visit. It felt like a fairytale setting (but also very sporty!). The service is amazing, and there are so many things to do. We loved the restaurants, the Segway ride, the pool, and pretty much everything! Hope to go back soon.

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your first visit to The Greenbrier this past July! Our goal is for every guest to leave anticipating their return to America's Resort. We certainly look forward to welcoming you back soon; maybe even for this year’s Greenbrier Classic! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I am not quite sure why their food service is so slow but they are not prepared at all. No coffee in the room so I called down to room service for coffee and was informed over an hour wait for room service. Went down to the coffee shop and the line was out the door. At Sam Snead's right... More

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review concerning your experience. Of course, there is no excuse that we can offer for the lapses in service that you experienced, but we assure you that is not how The Greenbrier has built a 236 year reputation of providing world class service. We had many chances to WOW you and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

As I drive through the historic and understated white gates, I am immediately lifted from the burden of my every day hassles. Politely, cheerfully and consistently, I am greeted by kind gentlemen who are impeccably dressed and genuinely happy to see my family and me. They make me feel as if they have waited all day for my family's arrival!... More

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are simply humbled by your gracious review and we are honored to have the opportunity to help you celebrate your father’s 80th Birthday. Our goal is for every guest to leave anticipating their return to America's Resort. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without... More

1 review
5 of 5 stars Reviewed 1 week ago

The italian rest. Was the best! If you like a little meat with your lasagna, order it. It's the best!. The service is over the top. They almost try too hard to please. Worth every penny. The resort has out all, if you want something to keep you busy, try the greenbrier.

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for your review and highlighting The Forum at The Greenbrier Guests of The Forum feel as thought they are stepping into a comfortable Italian neighborhood restaurant nestled in Rome. The ambience and décor bring the best of Italy to life with traditional music and the savory aromas of Italian cuisine. Classic hand-tossed Neapolitan pizza made with the best... More

Birmingham, Alabama
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I grew up in WV and visited The Greenbrier on occasion with my family, so the property holds a special place in my heart. I returned recently - nearly 25 years after my last visit - and was awed all over again. There's no place like The Greenbrier, thanks to its bold interior design, white-glove service, and old-school charm. Christmastime... More

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Robert M, Manager at The Greenbrier, responded to this review

We are excited that you were able to return to The Greenbrier after 25 years and that you found us to be as wonderful as you remember. Thank you for pointing out our emphasis on creating a magical wonderland during the Holiday Season. The festivities will begin this year on November 6th, with the start of our 60 days of... More

Harrisburg, Pennsylvania
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't imagine a better, more beautiful spot anywhere. Combines the elegance and grandeur of the palaces of Europe with the magnificent traditions of the gilded age in this country. Something for everyone of all ages-golf, tennis, croquet, Segway tours, horseback riding, elegant carriages and more food than anyone could eat in all price ranges. And a very satisfying wine list.... More

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are humbled by your gracious and wonderful review. Thank you mentioning our dress code; we are proud that at The Greenbrier ladies and gentlemen still dress for dinner. Thank you for highlighting that The Greenbrier features the unique style of legendary interior decorator Dorothy Draper, known for her vibrant colors, floral patterns and bold contrasts! We are glad that... More

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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