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The Greenbrier

5.0 of 5 300 W Main St, White Sulphur Springs, WV 24986
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Certificate of Excellence 2014
The Greenbrier
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The Greenbrier
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1,601 reviews from our community

Traveler rating
    1,020
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    35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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new jersey
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had my first - and hopefully not my last - visit to the Greenbrier over Thanksgiving. And in addition to the holiday, we were celebrating my parents 50th anniversary as well. Never having stayed before, we read all the reviews on trip advisor and tried to make sense of what room to book and what to avoid. It was... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your Holiday and Anniversary celebration stay during Thanksgiving! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Thank you for pointing out some of our 55+ activities. The Greenbrier has over... More 

Greensboro, North Carolina
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at this resort over 15 years ago and remembered it is an elegant property. We recently got back from a two day stay with several other couples and I can say that while the stately old building is still the same, although it seems a bit more weathered, the property just did not live up... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your December stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. Your feeling that the value... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife saw an advertisement for a reduced rate at The Greenbrier and we decided to take advantage of it in mid-December. The Greenbrier is very elegant, one of the nicest hotels I have ever visited, and being there made me feel like I had gone back in time. My wife and I do not stay in five-star resorts frequently... More 

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your humbling review. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. At The Greenbrier we believe that our first job everyday is to simply care about our guests and their enjoyment of the resort. We are... More 

Abilene, Kansas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at the Greenbrier five times and it always gets better. Almost closed a few years ago new ownership has brought the fabled hotel back into form. Gorgeous landscaping, always well kept, and a staff that is unsurpassed. Want a different experience -- participate in falconry, a rarity. Be careful though as in addition to the cost, they... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees,... More 

Atlanta, Georgia
Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our SIXTH stay at the Greenbrier, and this time was even better than the last! My favorite part of the Greenbrier in December is how it transforms into a winter wonderland. Take a horse-drawn-sleigh ride, snow or not. Ice skate. Tour the lights displayed throughout the property. My husband's favorite part was the ALL-CHOCOLATE Nutcracker display in the... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent stay at The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends and family to get away for a few days. Thank you for reminding everyone that the Holiday season is a wonderful and magical time to visit The Greenbrier. We... More 

Canada
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

This gorgeous resort is the home to PGA tournaments and top tennis tournaments as well. The grounds are simply spectacular, the hotel grand and reminiscent of resort life in the early 50's - but with updated everything. We enjoyed numerous banquets while visiting here, the food was incredible and the service, amazing. Take the bunker tour - its a fascinating... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your wonderful and gracious review. The Greenbrier Hotel is celebrating its 100th birthday and we are proud of the century of service associated with The Greenbrier Hotel. However, we are even prouder of the 236 years of recorded history surrounding the Greenbrier Resort. There are very few institutions in America that have, like us, been basically in... More 

Salem, Virginia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow is all you can say about The Greenbrier. Their employees are so well trained and you can tell they truly enjoy serving guest..."Absolutely" is what they kindly say whenever they are spoken to. It is not: "No problem" or OK, or "just a minute"...it’s "Absolutely!!" There was a wedding in the main ballroom last weekend and my wife and... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We look forward to welcoming you back soon... More 

Wilmington, Delaware
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

For many years I have wanted to visit the Greenbrier. This year I got the chance to make that wish come true. It was everything I had hoped it could be........... the staff are wonderful and always acknowledge you ........ the food was great ........... and the Christmas decorations were spectacular. We visited the Bunker............ it is a 90 min.... More 

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier was beyond your expectations! We encourage all guests considering a trip to The Greenbrier to visit our website first to learn about our unparalleled range of activities prior to arrival. We hope to welcome you back for another visit in the near future! More 

Columbia, Maryland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Each year we take an overnight mother/daughter trip to a resort. Usually we go to the Homestead and I have been to Nemacolin, but it has been awhile since I've been to the Greenbrier so I decided to take my daughter there for her first experience. When you first see the hotel it is impressive and beautiful especially with the... More 

Was this review helpful? Yes
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your detailed and humbling review. We are glad to learn that overall you enjoyed your return to The Greenbrier and we hope to have the honor of serving you for years to come. Thank you for mentioning that our Casino is only for registered overnight guests and members. It is also a smoke free environment and gentlemen... More 

Columbia, Maryland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Each year I take my daughter to a resort for a girls night around Christmas, Usually we go to the Homestead. I have also been to Nemacolin. I haven't been to the Greenbrier for awhile so we decided to go there this year. Very nice Christmas decorations, but not as impressive as the main hall at the Homestead with it's... More 

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your detailed and humbling review. We are glad to learn that overall you enjoyed your return to The Greenbrier and we hope to have the honor of serving you for years to come. Thank you for mentioning that our Casino is only for registered overnight guests and members. It is also a smoke free environment and gentlemen... More 

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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