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5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986
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85%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Evelyn C Charlotte, North Carolina
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  • Room tips (357)
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1,454 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

my husband and I went to a golf event at the Greenbrier. The food at the Italian restaurant and at the banquet we attended were very mediocre and very overpriced for what we paid. It is a beautiful old place and the golf was great. I realize the Greenbrier is pricey but we certainly expected more than what we got.

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Charlotte, North Carolina
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first visit to the Greenbrier, certainly could not complain about the grounds, absolutely beautiful. Pros: Friendly helpful staff, very comfortable room, good food, and the bonus of having a casino on site. Nearby town of Lewisburg is very quaint and neat place to visit. Cons: The decor is very "floral" and a little too much pink for... More

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Wellesley, Massachusetts
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You know a vacation was worth every penny, when your children's teachers, coaches, and friends' parents have all heard how wonderful it was within a week! Before we left, kids were all nagging about how there's "nothing in West Virginia!". Now, they all are anxious to return. The beauty of the place is that one can be as busy as... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for noticing our emphasis on creating a family-friendly environment here at The Greenbrier! We understand how important family vacations are for our families and we do our best to make them absolutely memorable! Children 12 and under receive a "VIP Card" upon check-in that is redeemable for daily prizes and can participate in our "Kids Play Free" program... More

Fairmont, WV
Top Contributor
131 reviews 131 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the most wonderful resort I've ever enjoyed. We've been here three times and it's still amazing! The staff are just wonderful--they make you feel welcome and pampered. The resort itself is a "trip back in time"--very rare these days. Everything is very well-maintained and inviting. Yes, it's expensive but well worth it! We were there for the Business... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. Thank you for the pictures that you posted. The Greenbrier has over 700 rooms; each one is... More

Miami, Florida
Top Contributor
332 reviews 332 reviews
65 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Attended a convention at this resort that had been built up as being the best of the best. I left feeling as if my pockets had been picked and bewildered as to why it had such fame. Service was good. Room was below average. Torn carpeting in the living area and closet. A closet with one bar for clothing and... More

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to leave a review; from your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests... More

Chicago, Illinois, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Greenbrier truly is "America's Resort". The staff are friendly, accommodating and kind. The restaurants are terrific and delicious. My wife and I particularly enjoyed 44 West steak house and the restaurant Sam Snead's and Slammin Sammy's. The Forum is also very good! The pool staff were great and always quick with a fresh towel or a cold refreshment on... More

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent return visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back! More

Charlotte, North Carolina
Top Contributor
147 reviews 147 reviews
72 hotel reviews
343 helpful votes 343 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I’d long heard of the grace and beauty of the Greenbrier Resort, and of the top-notch service afforded there. As I attended a business meeting there recently, the resort certainly lived up to its reputation. My room was brightly and exquisitely detailed, the bed was super comfortable, the shower piping hot, and even the internet service was fast. For some... More

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Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to let us know about your recent stay. We are honored that overall you had a wonderful visit and enjoyed your stay with us. The Historic Preservation Fund (HPF) of 6.5% is collected to preserve and protect landscapes, buildings, and amenities that have played a meaningful role in The Greenbrier’s past while... More

Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Can't recommend enough. Without a doubt The Greenbrier Hotel is my favorite in the world. Like stepping into a warm embrace it is a special place unlike any other. The Greenbrier is full of history and you shouldn't miss the hotel tours or a visit to the "shelter." These are not to be missed. The grounds are exquisite. Everything is... More

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Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. We look forward to welcoming you back soon. More

Asheville, North Carolina
Top Contributor
96 reviews 96 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my first visit to the greenbrier and hopefully not my last. The hotel is a historical experience of days gone by. The service was top notch. So far all the food has been excellent. The outdoor pool is gorgeous with views. The locker room at the pool is equipped so that you can clean up, shower and dress... More

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review! We are thrilled to learn that you enjoyed your first stay with us. Thank you for pointing out that we do have a dress code in the evenings as part of our 236-year history. Gentlemen are asked to wear a jacket and tie in the Main Dining Room for dinner... More

Richmond, Virginia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have visited the Greenbrier 10 times over the last 22 years. We always have a wonderful stay. We had not visited in about 6-7 years yet many staff members remembered us and gave us a warm welcome. Every other time that we visited, we were able to check into our rooms as soon as we arrived and our accomodations... More

Was this review helpful? Yes 1
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! Thank you for all of the gracious compliments. For over 236 years The Greenbrier Resort has taken great pride in “ladies and gentlemen being served by ladies and gentlemen”. It is our sincere belief that our first priority at The Greenbrier – no matter one’s official duties... More

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Very good(5)
  • Dress code(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

687 photos of this hotel

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Room/suite (107)
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Pool/beach area (29)
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Business center/function rooms (7)
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Family/play areas (11)
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Dining (25)
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Hotel & grounds (6)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
Number of rooms
710

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Greenbrier and other travelers.
2 questions
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12 hours ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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