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The Greenbrier

Certificate of Excellence
300 W Main St, White Sulphur Springs, WV 24986
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Best prices for: 1 room 1 guest
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The Greenbrier
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The Greenbrier
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1,723 reviews from our community

Traveler rating
    1,097
    360
    159
    71
    36
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383
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (450)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I went there many years ago and had fond memories. I arrived with my wife and was impressed again by the grounds and building. Our experience soon deteriorated affected by the musty smell of our room. We had looked forward to our meal in the gorgeous main dining room. Unfortunately our meal was tarnished by poor service and poor decisions... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to let us know about your recent visit to The Greenbrier. Unfortunately it was very disheartening to read that we failed to live up to our reputation of world class service and southern hospitality. The Greenbrier Hotel is celebrating its 102 birthday and we are proud of the century of service associated with The... More 

Fairview, Texas
Top Contributor
56 reviews 56 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently celebrated our 20th Anniversary at The Greenbrier. We stayed in The Governor's Suite for a week. That suite has three fully equipped rooms, a large hallway, a small parlor and a large parlor with a wet bar. There are 55 activities there and we did off road Jeep driving school on a mountain in the rain (best time),... More 

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Wheeling, West Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We attended a WVU weekend fundraiser recently and what a wonderful visit to the Greenbrier! The WVU football scrimmaged at the New Orleans Saints practice facility which is gorgeous. The food was outstanding as alway- even the banquet evenings. The facilities are being kept in great shape and the grounds were fabulous with beds of tulips of every color in... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are humbled by your gracious review. We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back for years to come! We remain at your service. More 

New England
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 8 nights. The staff and history are great. The rooms were extremely clean. The food is not 5- star. They need to hire a better chef and offer higher quality, more interesting dishes. For example, the bagels at the buffet are like the frozen supermarket variety and there is no real cream cheese offered and only whipped... More 

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your April stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and quality our guests have come to expect. Your feeling that the value of... More 

watertown, CT
Top Contributor
103 reviews 103 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

The place is enormous. It is so large that it is almost like a small town. The southern grand feeling is impressive at times and unique. The use of color and pattern is charming where it is done well (the casino bathrooms and Prime 44) and tacky where it is done poorly (Draper's and the third floor hallways.) The service... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. Your feeling that the value... More 

Raleigh, North Carolina
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

The Greenbrier is a charming historic hotel that has each room decorated with distinctive personality. You can find yourself taking time out of the many activities to roam the halls and property to see the décor and beautiful peaceful landscape. Within the hotel, there is an indoor pool, a casino and many shops to browse through. I did take the... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent conference at The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for groups including meetings, family reunions and weddings. We look forward to welcoming you back to The Greenbrier! More 

United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

As always The Greenbrier provided us with a one of a kind vacation experience. The staff goes above and beyond to make sure that every guest has a unique experience that only The Greenbrier can provide.

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We look forward to welcoming you back soon! More 

Charleston, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Greenbrier truly is a very special place. I've stayed there a dozen or so times in a number of different room types. You always feel important the second you step in the hotel thanks to the staff & feel of the true southern hospitality. Your room won't be the most modern room you've ever stayed in but that's the... More 

Was this review helpful? Yes 2
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees,... More 

Eldersburg, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

The Greenbrier is spectacular in every way! The grounds are beautiful, the golf is great and the food is the best we have ever had at any resort! The staff at every level is friendly and well trained and most people have been there a long time. Having a casino on property was just a nice bonus for us. Great... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! We have been welcoming guests since 1778 and have 237 years of experience in providing exceptional customer service. At The Greenbrier we still live by, “ladies and gentlemen serving ladies and gentlemen”. We look forward to helping you celebrate anniversaries for years to come! More 

Princeton, United States
Top Contributor
98 reviews 98 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the ladies at the Visitor Center Reststop recommended this to us. Glad we went there even though it was a little off the track. had to drive 3 miles off the interstate to find it but well worth the visit. My husband wanted to take the tour of the bunker there but it was a 90 minute walking... More 

Was this review helpful? Yes
Robert M, Robert A. Mickey, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank your for your review and your recent day visit to The Greenbrier. The Greenbrier is proud to serve our visitors that stop by for the day and other than The Casino (which is not available to non registered guests due to State Laws) all activities and dining options are available to our day guests. We strongly encourage prior reservations... More 

Hotel Review Summarization

What travelers say

  • Main dining room(23)
  • Bunker Tour(23)
  • Golf course(12)
  • Afternoon tea(7)
  • Very nice(6)
  • New casino(5)
  • Indoor pool(4)
  • Top notch(3)
  • Very good(3)
  • Dress code(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (12)
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