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The Greenbrier

5.0 of 5 300 W Main St, White Sulphur Springs, WV 24986
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Certificate of Excellence 2014
The Greenbrier
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The Greenbrier
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1,665 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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northern VA
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars NEW

The Greenbeier is the type of hotel that I don't often go to.....namely historic, luxurious, classy and expensive! But it lived up to all of those adjectives. The $ part was ok because we knew that going in and i would have to say that the other three more than compensate for it. My father used to say that you... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

I came in the 25th night to check in, spent 45-60 minutes to register, whenever I go in or out they they ask me questions (front desk)!! Charged me extra $20 cuz I checked in @12 even though they called to do the check out ?? Overall, don't except good treatment and be aware that staff are not trained well,... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are very concerned by your review on many levels. If you are refering to The Greenbrier Resort we are appalled by the service you describe and the lapses you detailed are inexcusable and certainly not in keeping with our traditional standards of excellence. However, your review leaves us perplexed. We have never charged an additional fee for early arrivals... More 

Lebanon, Ohio, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I love the greenbrier as it is always a top notch place to stay, the amenities and dining experience is awesome and always an experience not found in many places in the world. The sporting activities are always ready

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are simply humbled by your gracious review and we were honored to welcome you back to West Virginia. We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort. We remain at your service and look forward to welcoming you... More 

New York City, New York
Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our first trip to the Greenbrier. We did a one night bed & breakfast to see if it was 'our cup of tea'. Resolution: the next time it will be at least two or three nights. It is so civilized and hospitable...welcome glass of champagne...a bellman who shared very helpful information and was most gracious...a large, lovely, pristine... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your gracious review. What could be better than spending Christmas at America's Resort? For generations entire families have enjoyed the holiday traditions including visiting Santa, sipping hot chocolate by the fireplace, singing carols and ice-skating under the stars! We are honored to learn that we were able to exceed your expectations during your first visit with us... More 

Senior Contributor
22 reviews 22 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The Greenbrier hotel was recently bought by new owners. The hotel is not what it used to be.The service has become average at best and many of the rooms need updating. The food is mediocre.If all you want to do is play golf and use the spa this is a five star facility.

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review and we are disheartened to hear that you do not feel that The Greenbrier is what it used to be. With over 237 years of history we can understand why you might say that The Greenbrier was recently bought by new owners, but it might be a more precise statement to say that The Greenbrier... More 

Charleston, West Virginia
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed Valentine's Weekend here a few years ago, so we decided to return this year and "splurge" for the Deluxe room, since we rarely get away overnight without our children. It started nicely when we were greeted warmly at check-in and offered a glass of champagne, which we gladly accepted. Upon being escorted to our room, however, we were... More 

Was this review helpful? Yes 3
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for mentioning your Valentine’s Day visit! We are glad to know that overall we exceed your expectations. Valentine’s Day Weekend is a great time to visit the The Greenbrier. Unfortunately I would be remiss if I did not apologize for the lapses in service that you did experience and I have shared your comments with the appropriate team... More 

King of Prussia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Words are not enough to describe this hotel. You have to experience it for yourself. The food was priced as you would guess, not inexpensive, but it was well above average. Don't forget to take the tour of the nuclear bunker under the hotel. There is no big WOW factor and even though there's no secrets, they don't allow phone... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We are so glad that you enjoyed your recent trip to The Greenbrier and enjoyed your tour of The Bunker! The entire West Virginia Wing was originally added to the property in the late 1950s to conceal the simultaneous construction beneath it of The Bunker, a top secret U.S. government fallout shelter that is now open for tours for a... More 

Louisville, Kentucky
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Always a treat! Love the casino - never busy and a great no smoking policy. Very friendly staff. I do wish they offered some healthy choices on their menus - very limited. The rooms that have been redecorated - deluxe and above- are very nice and all are large. Hard to find anything wrong with the Greenbrier! Ready to go... More 

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Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to leave a review! We appreciate you pointing out the Casino Club, a relatively new amenity added in 2010. Described as Monte Carlo meets Gone with the Wind, the Casino Club offers an elegant setting that revels in the warmth and charm of southern hospitality. We look forward to welcoming you back on your... More 

Charlottesville
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Greenbrier for a planned one night stay. We jumped right in to our planned activities: we swam, bowled, shopped, toured, danced, had tea, enjoyed a pre-dinner cocktail, and a fabulous meal at the Forum. We returned to our room in time to catch the news: the snow that we were expecting to hit after our departure... More 

Was this review helpful? Yes 1
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your inspiring and heart felt review. We take great pride in creating a family-friendly environment here at The Greenbrier! Children 12 and under receive a "VIP Card" upon check-in that is redeemable for daily prizes and can participate in our "Kids Play Free" program for a variety of activities with a paying adult. We have shared your... More 

Los Angeles, California
2 reviews
2 of 5 stars Reviewed 1 week ago

I really love the decor and the tone of the resort. It's unique as a throwback in time, and every room is luxurious and stunning. I booked 2 nights in February (about 4 months prior) as a 30th birthday weekend for my husband. We were both very excited, and being that it's off season, we thought it would be a... More 

Was this review helpful? Yes
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

We sincerely apologize that your February visit to The Greenbrier was so disappointing. We strongly encourage our guests to make prior reservations for any activities or dining in order to insure that our guests enjoy their stay with us. We offer over 55 different amenities at The Greenbrier. It is very unfortunate that the Spa was booked to capacity during... More 

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Hotel Summarization (Beta)

What travelers say

  • Main dining room(28)
  • Bunker Tour(25)
  • Golf course(14)
  • Indoor pool(9)
  • Afternoon tea(7)
  • New casino(6)
  • Very nice(6)
  • Dress code(5)
  • Very good(5)
  • Top notch(4)

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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