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SpringHill Suites Wheeling

Certificate of Excellence
3.0 of 5
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908 National Road, Wheeling, WV 26003
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SpringHill Suites Wheeling
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Ranked #4 of 8 Hotels in Wheeling
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Jen s West Virginia
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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West Virginia
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel was nice and in a good location. And it was QUITE!!! Staff was mostly pleasant, though housekeeping swore several times loudly while talking to each other across the hall. Housekeeping should be trained in guest etiquette, and advised not to yell back and forth to each other as they are cleaning rooms adjacent to each other. One called out... More 

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Portland, Oregon
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice property, quiet rooms. The only thing available was a king "suite" so we paid more than we wanted, but were willing, given it was the end of a long days drive. The bed was comfortable and I think the extra "living area" helped buffer any noise from other rooms down the hall. We faced the front of the property... More 

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salzburg
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Locaed on a hill with nice views - probably - from all rooms; hotel well run, tastefully decorated, very friendly and welcoming staff; rooms, beds comfortable; good breakfast selection with excellent(!) coffee. I particularly liked the evironment policy of this hotel - a choice of not changing bed sheets every day, re-use towels, etc. (I am always astonished why not... More 

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louisville
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel had big nice beds.Not a great location for us. We got this on Priceline for 120.00 I think. The breakfast was mostly gone when we went down at 8:30. The person puts out just a few eggs and they are gone as soon as she puts them down, no strawberries. one slice of ham etc. The garbage was... More 

Was this review helpful? Yes 1
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear about the poor service you experienced with our breakfast and that it didn't meet your expectations. We are currently in the process of training a new staff member and this information will be critical to improve our staff service.... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel was very clean and desk staff were very friendly. They even permitted my husband and I to park our motorcycles under the roof of entry in the rain. The rooms were spacious. However, all of the rooms have the bathroom entrance at the end if the bed. That leaves the TV to have to go on a dresser... More 

Was this review helpful? Yes 1
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look... More 

Virginia Beach, Virginia
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

First of all, the room was superb! Beds (queen-sized) were plush and very comfortable, I appreciated the work desk in the room. The wireless connection helped me to complete all of the tasks that I left unfinished at the start of our vacation. I have never frequented a Marriott brand hotel were the staff were unpleasant or brusque, and this... More 

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Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again the next time your travels bring you back to Wheeling. More 

Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The beds could have been more comfortable. Our suite was very clean, super AC. Wonderful staff, the desk clerk Sheila was very pleasant and helpful. Perfect breakfast-not to light or to heavy. We had a great stay.

Was this review helpful? Yes
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Sheila know that she made an impact during your stay. We hope to welcome you back to the hotel soon! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice for the money nothing over the top but exactly what you would expect. Good breakfast options in the morning. If you are going to the casino this an excellent option if the casinos hotel is sold out. Less then a 5 minute cab ride over. I would suggest the hotel create some type of shuttle service to the casino... More 

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Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your stay at our hotel. We appreciate your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. More 

Ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 28, 2015 via mobile

What a great trip to Wheeling, Wv. High a top Wheeling Hill lays another great Marriott Hotel with the best view! Breakfast was terrific! Plenty of options hot and cold with fresh fruit. I love Mariott hotels for these reason you get a full breakfast that is included in your stay. The staff was friendly and helpful. Great pool, spacious... More 

Was this review helpful? Yes 1
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your stay at our hotel. We are glad you were able to enjoy many of the amenities our hotel has to offer. Glad you could start you day off right and enjoy our wonderful hot breakfast. We take pride in our service and it is good to hear that Travis was... More 

Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 27, 2015

My husband and I arrived on a busy summer evening, on Friday, and were efficiently checked into our room, 211, overlooking a tiled patio with lounge chairs. The view of the tree- filled city was pleasant. This is a very well-kept facility, neat, organized, and all we could expect. Initial concerns about noise did not materialize. All we heard were... More 

Was this review helpful? Yes 1
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the the time to comment about your most recent stay at our hotel. We take pride in having the most well-kept hotel in the area. We love telling guests about our favorite restaurants in the area and are glad your could enjoy them as well. Thank you once again for your review and we hope to... More 

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