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Wingate by Wyndham Charleston

2.5 of 5 402 2nd Avenue, SW, South Charleston, WV 25303
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Certificate of Excellence 2014
Wingate by Wyndham Charleston
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Wingate by Wyndham Charleston
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473 reviews from our community

Traveler rating
    233
    154
    57
    16
    13
See reviews for
174
75
27
152
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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    (473)
  • Mar-May only
    (107)
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    (152)
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    (149)
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    (65)
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East Amherst, New York
1 review
3 of 5 stars Reviewed 6 days ago NEW

Are stay was above average but had some minor kinks in your system! First one was on sat december 13 2014 when the water was shut off in the morning without no warning which my daughter was in the bathroom using it! Second was when we went to use the room safe and it was broken? Like I said somewhat... More 

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes
WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear Y3654GYrobertc, First let me apologize for the inconvenience of the water issues and the safe. We did not do any repairs to the water on Saturday so I am concerned as to why you experienced a problem. I appreciate you letting me know and I hope you contacted the front desk to report so that we could have investigated... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

From the moment I walked into the smashingly beautiful main lobby, soon to be so warmly greeted by front desk coordinator Bonnie which made me feel like a "special" guest, then to learn that my room was upgraded to a suite - you had me when you said "hello"! A "welcome goodie bag", a beautiful suite to relax and recharge... More 

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes
WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear robertwX1736DO, You are too kind. Thank you so much capturing the reason why we are all in the hospitality business. It is guest like you who have expectations that we can anticipate and exceed every day. Bonnie is truly one of our Super Stars and I know she appreciated being mentioned.I hope we have many more “hello’s” with you.... More 

Bedford, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

Turned water off with out notify, phone in room off wasn't told to put up credit card when checked in for phone to work ,worse ever customer service

Review collected in partnership with Wingate by Wyndham

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WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear U3431UPgaryh, I want to thank you for your review, and since we discussed this personally, prior to your departure on the day of the water issue, I thought you were fully satisfied with the resolution. As you mentioned to me, your two night visit was very pleasant until then. We were not notified that you were staying past our... More 

Morgantown, West Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

I was the last person to check in that night and they greeted me by name as I came in. The room was excellent as always and I look forward to staying there again.

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes
WingateCharlestonMGR, Manager at Wingate by Wyndham Charleston, responded to this review

Dear 212michelb, Our staff are known for their friendliness, and I'm happy you recognized them for it. Thank you for the comments and we also look forward to seeing you when you are here! More 

Scarbro, West Virginia
1 review
5 of 5 stars Reviewed November 15, 2014

her attitude was very positive, she was very help full. I do a lot of traveling in the job that i have with the railroad, and she (Bonnie) has been the best receptionist I have come across in my 25yrs on my job. i have not ever partisapated in any kind of survey before, but I have never wanted to... More 

Was this review helpful? Yes
WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear Edwardl344, Bonnie is one of our super stars and we appreciate you recognizing her very helpful attitude. Thanks for your nice words and we appreciate your business. S Arnold, GM More 

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 5, 2014

Doing a 17 day motorcycle trip with a friend from Canada picked this hotel for our 2 nights in Charleston. Friendly and helpful (Bonnie) staff, quiet and easy access to downtown Charleston. I will stay again when in the area.

Was this review helpful? Yes
WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear Steve M, Wow, 17 days on a bike, bet you were pleased with our new beds. A good night sleep is essential to riding a bike all day. We appreciate the comments about our staff and look forward to a return visit when you are back in Charleston, WV. S Arnold, GM More 

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Additional Information about Wingate by Wyndham Charleston

Address: 402 2nd Avenue, SW, South Charleston, WV 25303
Location: United States > West Virginia > South Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Charleston 2.5*
Number of rooms: 94
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Also Known As:
Wingate By Wyndham Charleston Hotel South Charleston
Wingate South Charleston
Wingate Hotel Charleston

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