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Wingate by Wyndham Charleston

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402 2nd Avenue, SW, South Charleston, WV 25303
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Wingate by Wyndham Charleston
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Wingate by Wyndham Charleston
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530 reviews from our community

Traveler rating
    265
    172
    62
    18
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (149)
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Tell City
1 review
4 of 5 stars Reviewed 2 days ago NEW

Really liked most everything about Wingate except a few small things. The chlorine in the whirlpool was too strong and burned our eyes. We were unable to stay in it very long. We couldn't figure out the clock to set the alarm. The words had rubbed off the unit. There was a beverage left in the refrigerator from previous guest.

Review collected in partnership with Wingate by Wyndham

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Waverly, Iowa
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great place to stay. The only thing I didn't like was the in room heater was extremely loud. Was awaken several times from the noise of it.

Review collected in partnership with Wingate by Wyndham

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WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear Leigh S, So happy you thought our Wingate by Wyndham Hotel in South Charleston, WV was a great place to stay. We appreciate your comments as well about the HVAC unit and I hope you told us about it during your stay so we could have investigated the issue. We look forward to a possible return visit soon. Thanks,... More 

Burlington, North Carolina
1 review
3 of 5 stars Reviewed 5 days ago NEW

This is a nice hotel Only had one problem. Our heater in our room went out the morning we were to checking out. It was 58 degrees in our room! Told the front desk and she said sorry but never offered any compensation for our miss fortune. Also the hot tub ph level so out of balance that it burned... More 

Review collected in partnership with Wingate by Wyndham

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WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear Mike B, Thank you for the constructive comments. I am so sorry about the issues you mention. I apologize profusely that those issued occurred and more importantly that my front desk associate did not respond appropriately to your comments. We try to provide a great experience and if we have fallen short we should make sure you left our... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Everything about our stay was quiet and comfortable with the exception of the height of the bed. I'm 5'4" and consider myself an average height woman, but I had to push the ottoman from the chair over to the bed to get up in it. It was particularly hazardous in the middle of the night. Why are they so high?... More 

Review collected in partnership with Wingate by Wyndham

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WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear TripAdvisor Correspondent, When we purchased these a few months ago we had both King and Queens in mind. We upgraded to a pillow top thinking how luxurious they would be and are once you get on them I do hope that you experienced a great and restful sleep. We appreciate the constructive comment. We will consider how we might... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

When we got there we were greeted and given two little bags of goodies and welcomed for staying there. We were given information on dining and told we could use the pool next door in the Holiday Inn. The room was nice but the bed was to hard for me and they sit up real high and my wife had... More 

Review collected in partnership with Wingate by Wyndham

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WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear John M, Sounds like you were treated like a VIP, which is how we like to greet all our Wingate guests. Thanks so much for choosing our Charleston, West Virginia hotel. We are aware that the beds, which are brand new, may be higher than what you are accustomed to in other hotels, we decided to upgrade to the... More 

Avon, Ohio
Senior Contributor
29 reviews 29 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

King size bed was actually comfortable. .. not worn down or broken in yet. Room was clean, breakfast was marginal, but it was included in the price, so the price was right for something quick. Location right by the freeway and train tracks but the room was very quiet. Would definitely stay here again.

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WingateCharlestonMGR, General Manager at Wingate by Wyndham Charleston, responded to this review

Dear LH, Well, we try to surprise our guests every visit, and so glad you had one opinion of the hotel, but once inside we proved that a great hotel can be in a location near a train and conveniently located off a freeway. Come back soon and we will continue to make your visit quiet, comfortable and a great... More 

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