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Holiday Inn Express Charleston / Southridge

2.5 of 5
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95 R.H.L. BLVD, South Charleston, WV 25309
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Holiday Inn Express Charleston / Southridge
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A recent review
4 of 5 stars Reviewed March 15, 2014
kingmba Chattanooga, Tennessee
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63 reviews from our community

Traveler rating
    27
    16
    10
    6
    4
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16
9
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Charleston / Southridge
See the most recent reviews
Chattanooga, Tennessee
Top Contributor
58 reviews 58 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 15, 2014

The service is great at this hotel - the friendliest staff I have seen in a while. It is everything you would expect from a HI Express: clean, decent breakfast, friendly staff, and good value. It did have an indoor pool (that I didn't see advertised on the website). This was a pleasant surprise for the kids. The location is... More 

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear kingmba, I want to sincerely thank you for sharing your thoughts with us about your experience. We love to hear that the hotel was everything you expected and the pool was a surprise for your kids. We constantly strive to have all of our guest love our hotel as much as we do. We hope you will return soon.... More 

Beckley, West Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 4, 2014

I reserved the room online and thought I was booking for the HIX Civic Center on Kanawha Boulevard, however, when I went to check-in, I realized that my room was booked at the HIX Southridge on RHL Boulevard. The HIX Civic Center was not available at the time I made the reservation, but on the night of my stay, there... More 

Was this review helpful? Yes 1
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Frank R, I want to thank you for staying at our hotel. Many times reservations booked via third party sites can not be cancelled. I want to again apologize about the water situation at our hotel, and thank you for understanding. We hope when you are back in the Charleston area you choose to stay with us. Linda Porter;... More 

Marietta, Ohio
Top Contributor
283 reviews 283 reviews
283 hotel reviews
229 helpful votes 229 helpful votes
3 of 5 stars Reviewed December 29, 2013

I used my points for a get away for my wife and I we chose this location for all of the nearby shopping ..we arrived and were greeted by a very friendly gentlemen lobby was clean and well kept room was clean and descent sized, bathroom was clean with a beautiful glass sink which I have never saw in any... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear teamster175, Thank you for taking the time to share your experience about our hotel. I am glad to hear you were happy with the hotel with the exception of the beds. Guest feedback is greatly appreciated; we learn and improve because of what guest share. Again, thanks for your review. Sincerely, Linda Porter, Guest Service Manager More 

Pittsburgh, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2013

My room was amazing. Huge bed, huge tv, desk....everything was clean!I As a woman traveling alone I felt very safe. Breakfast was amazing. I'll definitely stay here again. I checked out the pool but didn't use it. VERY quiet hotel - I didn't see anyone but the parking lot was almost full. Check in was very easy and the man... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Hello Jennifer B, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel We strive to give great and impressive service to all of our guests and it makes us happy to read... More 

Richmond, Virginia
Top Contributor
68 reviews 68 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 7, 2013 via mobile

Very happy with everything about this stay. The staff was outstanding and the room was very clean and well appointed. The free breakfast was nice and well-stocked. They have complimentary cookies and snacks throughout the day and plenty of newspapers to grab on your way out. The gym was small but had everything we needed. The pool is closed for... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all of our guests... More 

Philadelphia, Pennsylvania
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 30, 2013

Nice location for a one-night stay. Near the highway and lots of shopping and restaurants. Only a ten-minute drive from Downtown Charleston. Stopped here for an unplanned overnight, they manager was very accomadating and offered me a premium rates because of how late I arrived. Very helpful. Rooms were clean and in good order. No construction occur on the premises.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Ashley L, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all... More 

Columbia, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013 via mobile

This is easy! Jim, Mia, Michael, LORIA, the bartenders and everyone must have been trained at Ritz Carlton for nice people! i told the GM that the next time we bring our 250 group in, we are a lock. Embassy Suites downtown no more. Your people can't compare and our participants are raped by that ludicrous 12 dollar parking fee.... More 

Was this review helpful? Yes 1
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank You So Much. It is all about the people!!!!!!!!!!!! More 

1 review
5 of 5 stars Reviewed October 4, 2013

My husband and I visited this location on our honeymoon in May and we simply couldn't have asked for a better place to stay. The staff were phenomenal. Every time we ran into someone we were greeted kindly. Their breakfast is excellent and they kept it up flawlessly. They have an outdoor pool that was fabulous and well kept. Absolutely... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank you so much for taking the time to post a review. I am so glad you enjoyed your stay. Hope to see you soon. More 

west virgina
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

This hotel is the best in the charleston area. Friendly staff, Very clean and up to date rooms, Awesome breakfast, work out room and pool. Also in a great area with a lot of things to do......shopping, dinning and more. The location was great and very easy to find. I will be back!!!!

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank you so much for taking the time to review our hotel. I am so glad you enjoyed your stay. We love that you loved our location. Hope to see you again soon. More 

Raleigh, North Carolina
Top Contributor
259 reviews 259 reviews
48 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed September 7, 2013

Ended up staying here through the night while en-route to Ohio. The most noticeable thing about it is the distance from the interstate..this place is out there! It's adjacent to a shopping center, so I was able to swing by Target and get a Starbucks fix before heading on the roads, so I'm not going to complain about that too... More 

Was this review helpful? Yes 1
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank you for sharing your experience regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our gust have a rewarding experience at our hotel. So, THANK YOU !!!!!!!!! We hope you will return. More 

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