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All 3 South Charleston hotels

Holiday Inn Express Charleston / Southridge

2.5 of 5 Hotel   |   95 R.H.L. BLVD, South Charleston, WV 25309
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A recent review
5 of 5 stars reviewed 1 week ago
Lauren P Sandersville, Georgia, United States
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45 people have reviewed this hotel

Traveler rating
    16
    11
    10
    5
    3
See reviews for
11
6
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Sandersville, Georgia, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My family just finished up a 6 day trip from Georgia to Canada, and this hotel was our first stop en route. We have agreed that it was the best hotel experience we had on the trip. Front desk/check in/check out: Friendly, efficient, and the clerk went out of his way to make us feel welcome and comfortable. He was... More

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Lauren P, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all... More

Houston, Texas
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great place! Truly hospitable staff. They seem to have put a lot of money back into this property. I booked a suite and it was above average, for a Holiday Inn. Very nice! Make sure you request a room on the opposite end of the building from the RR tracks unless you have a train fetish. My room was in... More

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear UnitedMillionMiller, Thanks so much for taking the time to let us know how we did during your recent stay with us. I am so glad you noticed our changes and enjoyed the hotel. We sincerely appreciate you kind words and hope to welcome you back soon. Sincerely, Linda Porter Guest Service Manager More

St. Louis, MO
Contributor
19 reviews 19 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here 1 night on business. This is the nicest Holiday Inn Express I've ever encountered. Front desk staff was incredibly friendly and helpful. Located in a great and convenient part of South Charleston. Room was in great shape. Highly recommend.

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Hello STLtraveldave, I was so excited to hear how much you enjoyed your stay with us. I also think we are the best Holiday Inn Express; but I am biased. I am glad our staff was helpful and the room met all of your expectations. I want to sincerely thank you for taking the time to let us know .... More

Chattanooga, Tennessee
Top Contributor
57 reviews 57 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 15, 2014

The service is great at this hotel - the friendliest staff I have seen in a while. It is everything you would expect from a HI Express: clean, decent breakfast, friendly staff, and good value. It did have an indoor pool (that I didn't see advertised on the website). This was a pleasant surprise for the kids. The location is... More

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear kingmba, I want to sincerely thank you for sharing your thoughts with us about your experience. We love to hear that the hotel was everything you expected and the pool was a surprise for your kids. We constantly strive to have all of our guest love our hotel as much as we do. We hope you will return soon.... More

Beckley, West Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 4, 2014

I reserved the room online and thought I was booking for the HIX Civic Center on Kanawha Boulevard, however, when I went to check-in, I realized that my room was booked at the HIX Southridge on RHL Boulevard. The HIX Civic Center was not available at the time I made the reservation, but on the night of my stay, there... More

Was this review helpful? Yes 1
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Frank R, I want to thank you for staying at our hotel. Many times reservations booked via third party sites can not be cancelled. I want to again apologize about the water situation at our hotel, and thank you for understanding. We hope when you are back in the Charleston area you choose to stay with us. Linda Porter;... More

Marietta, Ohio
Top Contributor
233 reviews 233 reviews
233 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed December 29, 2013

I used my points for a get away for my wife and I we chose this location for all of the nearby shopping ..we arrived and were greeted by a very friendly gentlemen lobby was clean and well kept room was clean and descent sized, bathroom was clean with a beautiful glass sink which I have never saw in any... More

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear teamster175, Thank you for taking the time to share your experience about our hotel. I am glad to hear you were happy with the hotel with the exception of the beds. Guest feedback is greatly appreciated; we learn and improve because of what guest share. Again, thanks for your review. Sincerely, Linda Porter, Guest Service Manager More

Pittsburgh, Pennsylvania, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

My room was amazing. Huge bed, huge tv, desk....everything was clean!I As a woman traveling alone I felt very safe. Breakfast was amazing. I'll definitely stay here again. I checked out the pool but didn't use it. VERY quiet hotel - I didn't see anyone but the parking lot was almost full. Check in was very easy and the man... More

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Hello Jennifer B, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel We strive to give great and impressive service to all of our guests and it makes us happy to read... More

Richmond, Virginia
Top Contributor
50 reviews 50 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2013 via mobile

Very happy with everything about this stay. The staff was outstanding and the room was very clean and well appointed. The free breakfast was nice and well-stocked. They have complimentary cookies and snacks throughout the day and plenty of newspapers to grab on your way out. The gym was small but had everything we needed. The pool is closed for... More

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all of our guests... More

Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 30, 2013

Nice location for a one-night stay. Near the highway and lots of shopping and restaurants. Only a ten-minute drive from Downtown Charleston. Stopped here for an unplanned overnight, they manager was very accomadating and offered me a premium rates because of how late I arrived. Very helpful. Rooms were clean and in good order. No construction occur on the premises.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Ashley L, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all... More

Columbia, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013 via mobile

This is easy! Jim, Mia, Michael, LORIA, the bartenders and everyone must have been trained at Ritz Carlton for nice people! i told the GM that the next time we bring our 250 group in, we are a lock. Embassy Suites downtown no more. Your people can't compare and our participants are raped by that ludicrous 12 dollar parking fee.... More

Was this review helpful? Yes 1
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank You So Much. It is all about the people!!!!!!!!!!!! More

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Additional Information about Holiday Inn Express Charleston / Southridge

Also Known As:
Holiday Inn Express Charleston / Southridge Hotel
Holiday Inn Express Charleston / Southridge Hotel South Charleston
Holiday Inn South Charleston
South Charleston Holiday Inn
Address: 95 R.H.L. BLVD, South Charleston, WV 25309
Phone Number:
Location: United States > West Virginia > South Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in South Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston / Southridge 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Charleston-Southridge features 84 guest rooms five levels. We are conveniently located between two shopping plazas and two dozen restaurants are nearby. Additionally, we are convenient to downtown Charleston and Yeager Airport. Hotel features include: two meeting rooms equipped with high speed internet access, an indoor pool, hot tub, free local phone calls and a complimentary continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and eggs. We have also created the world's best tasting cinnamon roll. Guest room amenities include: coffee makers, high speed internet access, iron & ironing boards, hairdryers and two phones with two separate phone lines, mini refrigerator and microwave. Visit South Charleston, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 
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