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Holiday Inn Express Charleston / Southridge

2.5 of 5
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95 R.H.L. BLVD, South Charleston, WV 25309
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Holiday Inn Express Charleston / Southridge
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A recent review
5 of 5 stars reviewed yesterday
LouAnnJustice11 Williamson, West Virginia
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61 reviews from our community

Traveler rating
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    10
    6
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Williamson, West Virginia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Was very tired from a long day and arrived late. The manager was quick to check us in and he was even using the vacuum to clean up after some baseball players. He chatted with us while we waited on the elevator. The room was clean and comfortable. Nice quiet rest. Got up the next morning and the manager was... More 

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Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I love holiday inn.chain but.this was.not impressive at all. First of all I checked area hotels am dpaid much more to be able to have a pool for my 5 year old.son and a hot tub for myself. Those are very important amenities to me so I paid double to price. The hotel shows a hot tub on their website... More 

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Sleepybears260, Thank you for taking the time to review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to... More 

Belfast, United Kingdom
Top Contributor
175 reviews 175 reviews
78 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

Stayed here twice on my last trip thought WV. It's out of town but easy to find and has plenty of well lit parking and a good free breakfast. Golden Corral next door, TGI Fridays, Crackerbarrel both within sight of hotel. A Kroger, Walmart Buff' Wild Wings and Cinema all 2 mins drive up above the hotel. Hard to fault... More 

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear photoiq, Hello, I was so glad to hear you enjoyed your stay with us. I am glad to hear you liked our location and all the surrounding restaurants. We hope to welcome you back when you are in Charleston. Sincerely, Linda Porter Guest Service Manager More 

Parkersburg, West Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed January 19, 2015

I stayed here on Tuesday, Jan 13th, and was very pleased with my stay. All the staff I encountered were friendly and helpful. The continental breakfast wasn't extraordinary, but at least it was more than just donuts and cereal. Other than the room being about 90* when we walked in, it was clean and comfortable.

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Hello Quick Overnighter, Thank you for taking the time to tell us about your stay. I was glad to hear you were happy with the accommodations and our staff. If in Charleston again- we hope to welcome you back. Sincerely, Linda Porter Guest Service Manager Holiday Inn Express & Suites More 

Clarksburg, West Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2015

Nice location if you are shopping. Lots of restaurants nearby. Also, good if you are in the city on business and just want to stay out a bit. Friendly and staff and as well as nice rooms. Good breakfast. Quiet.

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear dreferee, I am so glad you enjoyed your stay with us. I want to thank you for writing a review about your experience. We hope when you are in the area you will come and stay with us again. Sincerely, Linda Porter Guest Service Manager Holiday Inn Express & Suites Charleston, WV More 

Williamson, West Virginia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 16, 2014

This is the third time staying at this hotel. It was a busy time, but found a good parking space. I stayed on the 4th floor. It was quiet and clean. The shower was awesome. Great water pressure. Easy check in and out. I only stayed one night but will stay longer next time.

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear LouAnnJustice11, I was so happy to hear that this is the third time you stayed at our hotel. I want to thank you for your continued patronage and the kind words you said about the hotel. I hope to welcome you back soon and I hope you can stay longer. Sincerely. Linda Porter Guest Service Manager More 

Ballard, Wv
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2014

We were pleased from the moment we entered the lobby. They were very friendly and helpful. Our room was very clean and quiet. The bed was very comfortable. I had forgotten my hairdryer. I called the front desk and they sent one straight up to the room. Breakfast was very good. We would stay here again.

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Sibolds, Thank you so much for taking the time to write a review about your experience with us. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all of our guests and it makes us happy to read... More 

Virginia Beach, Virginia
Top Contributor
86 reviews 86 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 18, 2014

South Charleston is just across the river and 10 minutes from downtown Charleston. The Holiday Inn Express was newer than the downtown Charleston hotels. The bathroom had a very nice glass counter top making it feel more like a spa. I do wish that the beds were softer. The hotel also had a waterfall wall next to the elevator. I... More 

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scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Business Traveller, I was so happy to hear you enjoyed your stay with us. I do agree with you, this area is a nicer and newer part of Charleston. We are so glad that hotel is surrounded by restaurants and Target and other shopping stores. We hope when you are back in the area you come and visit us.... More 

Deerfield, IL
Top Contributor
97 reviews 97 reviews
16 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed October 10, 2014

We stayed here recently for a family wedding. We don't usually stay in the HIE chain since we have all our "points" in the Hilton family. This was a really delightful hotel. Clean, well kept, with nice amenities. The staff was friendly and helpful. Room was very comfortable, and also clean with nice little shampoos, etc. There is a complimentary... More 

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scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear irisarbor, First, I am so glad you decided to stay with us for your family wedding. I was happy to hear you enjoyed your stay with us. I'm glad you found the hotel "upscale", we take a great deal of pride in our hotel and our brand. We ask when you are in the area you come and visit... More 

Contributor
16 reviews 16 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 19, 2014

I reserved two rooms at the Holiday Inn Express for employees that were working at a construction project in Charleston. Our truck and trailer were parked directly in front of the lobby both of which were locked up tight. Somehow thieves managed to break into our trailer and steal several items (many large - i.e. generator) without any hotel employees... More 

Was this review helpful? Yes 3
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Ashley, Thank you for taking the time for your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and safety to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I want to assure you that our hotel does not have common... More 

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