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Holiday Inn Express Charleston / Southridge

2.5 of 5
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95 R.H.L. BLVD, South Charleston, WV 25309
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Holiday Inn Express Charleston / Southridge
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A recent review
4 of 5 stars reviewed 4 days ago
JanWill Willoughby, OH
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63 reviews from our community

Traveler rating
    27
    16
    10
    6
    4
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16
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Willoughby, OH
Top Contributor
101 reviews 101 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

By far the friendliest staff I've ever met at a hotel -- they really want to make your stay a good one. I felt that the hotel was a little bit below average in value for the money because the room outfitting was just the minimum -- 2 sets of towels, no extra blanket (one was available from the front... More 

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West Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nothing but positive words for this hotel and the Manager Rocky. We checked in late Friday night after a late evening baseball game. The Manager could not have been nicer to us. Our room was clean and comfy. We walked across the parking lot to a great restaurant and enjoyed a great meal. I believe it was the Longhorn ...they... More 

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear baseballmom, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all of... More 

Williamson, West Virginia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was very tired from a long day and arrived late. The manager was quick to check us in and he was even using the vacuum to clean up after some baseball players. He chatted with us while we waited on the elevator. The room was clean and comfortable. Nice quiet rest. Got up the next morning and the manager was... More 

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear LouAnnJustice11, I was so happy to hear you enjoyed your stay at our hotel. It was very nice of you to notice how hard our managers work to make sure each guest has a wonderful experience. It is our goal and we work so hard to achieve it. We hope to welcome you back when you are in the... More 

Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 17, 2015

I love holiday inn.chain but.this was.not impressive at all. First of all I checked area hotels am dpaid much more to be able to have a pool for my 5 year old.son and a hot tub for myself. Those are very important amenities to me so I paid double to price. The hotel shows a hot tub on their website... More 

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Sleepybears260, Thank you for taking the time to review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to... More 

Belfast, United Kingdom
Top Contributor
179 reviews 179 reviews
81 hotel reviews
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

Stayed here twice on my last trip thought WV. It's out of town but easy to find and has plenty of well lit parking and a good free breakfast. Golden Corral next door, TGI Fridays, Crackerbarrel both within sight of hotel. A Kroger, Walmart Buff' Wild Wings and Cinema all 2 mins drive up above the hotel. Hard to fault... More 

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear photoiq, Hello, I was so glad to hear you enjoyed your stay with us. I am glad to hear you liked our location and all the surrounding restaurants. We hope to welcome you back when you are in Charleston. Sincerely, Linda Porter Guest Service Manager More 

Parkersburg, West Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed January 19, 2015

I stayed here on Tuesday, Jan 13th, and was very pleased with my stay. All the staff I encountered were friendly and helpful. The continental breakfast wasn't extraordinary, but at least it was more than just donuts and cereal. Other than the room being about 90* when we walked in, it was clean and comfortable.

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Hello Quick Overnighter, Thank you for taking the time to tell us about your stay. I was glad to hear you were happy with the accommodations and our staff. If in Charleston again- we hope to welcome you back. Sincerely, Linda Porter Guest Service Manager Holiday Inn Express & Suites More 

Clarksburg, West Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2015

Nice location if you are shopping. Lots of restaurants nearby. Also, good if you are in the city on business and just want to stay out a bit. Friendly and staff and as well as nice rooms. Good breakfast. Quiet.

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear dreferee, I am so glad you enjoyed your stay with us. I want to thank you for writing a review about your experience. We hope when you are in the area you will come and stay with us again. Sincerely, Linda Porter Guest Service Manager Holiday Inn Express & Suites Charleston, WV More 

Williamson, West Virginia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 16, 2014

This is the third time staying at this hotel. It was a busy time, but found a good parking space. I stayed on the 4th floor. It was quiet and clean. The shower was awesome. Great water pressure. Easy check in and out. I only stayed one night but will stay longer next time.

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scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear LouAnnJustice11, I was so happy to hear that this is the third time you stayed at our hotel. I want to thank you for your continued patronage and the kind words you said about the hotel. I hope to welcome you back soon and I hope you can stay longer. Sincerely. Linda Porter Guest Service Manager More 

Ballard, Wv
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2014

We were pleased from the moment we entered the lobby. They were very friendly and helpful. Our room was very clean and quiet. The bed was very comfortable. I had forgotten my hairdryer. I called the front desk and they sent one straight up to the room. Breakfast was very good. We would stay here again.

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Sibolds, Thank you so much for taking the time to write a review about your experience with us. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all of our guests and it makes us happy to read... More 

Virginia Beach, Virginia
Top Contributor
86 reviews 86 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 18, 2014

South Charleston is just across the river and 10 minutes from downtown Charleston. The Holiday Inn Express was newer than the downtown Charleston hotels. The bathroom had a very nice glass counter top making it feel more like a spa. I do wish that the beds were softer. The hotel also had a waterfall wall next to the elevator. I... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Business Traveller, I was so happy to hear you enjoyed your stay with us. I do agree with you, this area is a nicer and newer part of Charleston. We are so glad that hotel is surrounded by restaurants and Target and other shopping stores. We hope when you are back in the area you come and visit us.... More 

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