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Holiday Inn Express Charleston / Southridge

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95 R.H.L. BLVD, South Charleston, WV 25309
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Holiday Inn Express Charleston / Southridge
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68 Reviews from our TripAdvisor Community

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Traveler rating
    29
    18
    11
    6
    4
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17
9
4
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (68)
  • Mar-May only
    (22)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (15)
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Lexington, Kentucky
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a typical HIE in a great location for dining. The desk clerks were very friendly and helpful, as were everyone on the staff. This hotel has 5 floors, with the 5th floor being smoking rooms. I had to extend my stay one night and was moved to the 5th floor, but there was more of a smokey smell... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear John M, We truly appreciate the very kind review that you wrote for us. We're extremely happy to hear that you found both of your rooms to be comfortable, clean, and well equipped. We also are happy to hear that you found our location to be convenient and our breakfast selection and hotel accommodations to be enjoyable. Customers like... More 

York, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 26, 2015

NIce hotel in a good area. Restaurants and shopping all around. Rooms have microwaves and refrigerators and very clean. Only problem I had was when I called to make a reservation, the person wouldn't take my membership number, said to just tell them when I got there. Thought that was strange but it was no problem. Breakfast was good and... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Calfrope, Thank you for taking the time to write us a review. We sincerely appreciate you staying with us and are very happy to hear that you found our location convenient and the rooms well equipped and clean. We also enjoy hearing that you liked our continental breakfast and newspaper service. We enjoy hearing from our guests about their... More 

Fort Wayne, Indiana
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 21, 2015

Typical HIE. Lots of construction workers staying there, so there was some mud in the parking lot and hall entrances. Generally though the rooms were clean, but somewhat dated. Our bathroom had a loose towel rack and toilet seat - just not paying attention to the details. The best part of the breakfast was the coffee, but what did I... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear alcand, Thank you for staying with us and providing us with your valuable feedback. It is pleasing to know that you were happy with the room cleanliness. However, we regret that the maintenance of the room was not on par. Rest assured that your comments will be reviewed by our team. Again, thank you for staying with us. Sincerely,... More 

Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 15, 2015

Spent a night here and had family with me in joining rooms. We had fun in the area attractions and then came back for swimming. The pool area is small and hard to get into because of vending machines. But overall a really good stay. Rooms were cramped but comfortable.

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear joelc63, Hello, first thank you for staying with us. I was so happy to hear that you enjoyed your stay with us. I was happy we were able to accommodate you and your family in adjoining rooms. The pool area is a bit tight I will agree, but most importantly I was happy to hear that you enjoyed your... More 

Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 6, 2015

I've stayed here many times but never reviewed it. My latest stay was a two night stay, June 1 & 2, 2015. We had a 2 queen bed executive suite. It was a very nice and spacious room. When we first got in the room we were looking around at the couch, desk, two beds and flat panel TV (I'd... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear TravellingJustice, I was so happy to hear that you have stayed with us on several occasions. I am glad that you enjoyed your stay with us and the suite was to your liking. We always appreciate all the comments and feedback all of our guest share. I hope to welcome you back soon. Sincerely, Linda Porter Guest Service Manager... More 

Willoughby, OH
Level Contributor
109 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 1, 2015

By far the friendliest staff I've ever met at a hotel -- they really want to make your stay a good one. I felt that the hotel was a little bit below average in value for the money because the room outfitting was just the minimum -- 2 sets of towels, no extra blanket (one was available from the front... More 

Was this review helpful? Yes
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Jan, Thank you for staying with us and providing us with your valuable feedback. It is pleasing to know that our staff delivered excellent service. However, we regret that there were small things that we could have done to improve your overall stay with us. Rest assured that your comments will be reviewed by our team and appropriate actions... More 

West Virginia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 21, 2015

Nothing but positive words for this hotel and the Manager Rocky. We checked in late Friday night after a late evening baseball game. The Manager could not have been nicer to us. Our room was clean and comfy. We walked across the parking lot to a great restaurant and enjoyed a great meal. I believe it was the Longhorn ...they... More 

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear baseballmom, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We are delighted to hear your good words regarding our hotel being in a superb location, helpful staff and clean rooms. We strive to give great and impressive service to all of... More 

Williamson, West Virginia
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 18, 2015

Was very tired from a long day and arrived late. The manager was quick to check us in and he was even using the vacuum to clean up after some baseball players. He chatted with us while we waited on the elevator. The room was clean and comfortable. Nice quiet rest. Got up the next morning and the manager was... More 

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear LouAnnJustice11, I was so happy to hear you enjoyed your stay at our hotel. It was very nice of you to notice how hard our managers work to make sure each guest has a wonderful experience. It is our goal and we work so hard to achieve it. We hope to welcome you back when you are in the... More 

Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 17, 2015

I love holiday inn.chain but.this was.not impressive at all. First of all I checked area hotels am dpaid much more to be able to have a pool for my 5 year old.son and a hot tub for myself. Those are very important amenities to me so I paid double to price. The hotel shows a hot tub on their website... More 

Was this review helpful? Yes
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Sleepybears260, Thank you for taking the time to review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to... More 

Belfast, United Kingdom
Level Contributor
190 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

Stayed here twice on my last trip thought WV. It's out of town but easy to find and has plenty of well lit parking and a good free breakfast. Golden Corral next door, TGI Fridays, Crackerbarrel both within sight of hotel. A Kroger, Walmart Buff' Wild Wings and Cinema all 2 mins drive up above the hotel. Hard to fault... More 

Was this review helpful? Yes 1
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear photoiq, Hello, I was so glad to hear you enjoyed your stay with us. I am glad to hear you liked our location and all the surrounding restaurants. We hope to welcome you back when you are in Charleston. Sincerely, Linda Porter Guest Service Manager More 

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