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All 3 Shepherdstown hotels

Comfort Inn Shepherdstown

2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
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Comfort Inn Shepherdstown
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Ranked #2 of 3 Hotels in Shepherdstown
A recent review
4 of 5 stars Reviewed July 24, 2014
Jane L Terry
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81 reviews from our community

Traveler rating
    17
    31
    21
    9
    3
See reviews for
14
33
6
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Shepherdstown
See the most recent reviews
Terry
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 24, 2014

Our room was clean, quiet, and comfortable. The location was perfect for our family reunion in Harper's Ferry. The staff is friendly. Grocery and drug store across the street, if needed, and a Dairy Queen. My only real complaint is the breakfast area, which is too small and cramped to handle the morning crush. It has two 2-man tables and... More

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ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to provide online feedback. Feedback from our guests is very important to our staff and your input helps with our continuing efforts to provide excellent service and a great stay to all of our hotel guests. Our entire staff is happy to hear of your pleasant stay!... More

Rockville, Maryland
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 22, 2014

I stay in this Comfort Inn while attending the Contemporary Arts Theatre Festival. Prices are fair and location excellent. But I agree about the smoke smell--last year I had to change rooms because the smell was overpowering. This year, I just put up with it since we were not in the hotel very long. Rooms are reasonably clean, but please... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for your business and for taking the time to remark on your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we... More

Austin
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 20, 2014

We rode our bikes in from the C&O trail. We had a great stay. The room was clean, the staff was friendly, and we had a good breakfast before we set out the next day. Although the hotel is not right off the trail, there are sidewalks and bike lanes all the way there.

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad to hear that you enjoyed your... More

Novato, California
Top Contributor
84 reviews 84 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed July 17, 2014

We stayed two nights. The room was not cleaned, towels not replaced. Even some debris on the floor in the hallway was not picked up during our stay. In spite of the air conditioning our room was clammy; some quick-dry underwear did not dry in two days. Breakfast is fairly lame. When the container of milk for cereal ran down... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More

Little Falls, Minnesota
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 10, 2014

A great value, a very clean, comfortable stay. Quiet, nice staff. Quaint little town and the staff gave helpful advice on restaurants. We came in late but still were able to find our way there and find options for supper. The breakfast was very good, too. I highly recommend this if you're not looking for high-end luxury but just a... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your most recent stay at our hotel. Your feedback is very important to us and your input helps with our staff's continuing efforts to provide excellent accommodations to all of our guests. We appreciate your positive comments and are happy to hear that you emjoyed your stay at... More

Sparta n
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

Stayed here on trip to Antietem battlefield and wanted to stay near a downtown. Motel was clean and our room did not smell as others had said. We are fussy about where we stay and I would not hesitate to stay here again. We had to drive to downtown but it was a 5 minute trip.

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your experience at our hotel. Feedback from our guests is very important to all of our staff and your input helps with our continuing efforts to provide excellent service and a great stay. We are pleased to hear that our hotel accommodations met your expectations and that you... More

Contributor
16 reviews 16 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 30, 2014

This hotel is an excellent choice if you're staying in the area. There are not many hotels in Shepherdstown. It's not a 5 star hotel but the service and price exceeds all expectations. The staff there was very friendly and accommodating. There is a grocery store, a pharmacy, a few restaurants and a McDonald's in the plaza near by. As... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We are extremely pleased to hear that you enjoyed your stay at our hotel. It is always a pleasure to receive such positive feedback. Our hotel staff takes great pride in their customer service and attention to details. Your comments will serve as encouragement to all of our staff as we continuously strive to maintain our high... More

Sandusky, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 25, 2014

This location was convenient for a trip to Sharpsburg MD for the Memorial Saturday parade and to Antietam Battlefield. The young man who checked us in was super nice and very helpful. The wi-fi was a little spotty in the room the evening we were there. Breakfast was good, although the eating area is very small. We would stay here... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay at our hotel. Your feedback provides all of our staff with valuable information so that staff can continue their high level of customer satisfaction and attention to detail. On behalf of our staff, we are happy to hear that you enjoyed your stay at... More

Bangor, Maine
Contributor
12 reviews 12 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 11, 2014

The grounds were nice, the motel very clean and attractive. The staff was awesome. I read other reviews here and sadly agree about the odors in the place. Our room stank, oh, did it stink, of mustiness and old smoke. Staff was especially nice about it, offered to change room (we declined) and had a "deep cleaning" done while we... More

Was this review helpful? Yes 1
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is extremely important to us, and we will be using the feedback you provided to make improvements where needed. Your feedback/concerns have been communicated to our maintenance and housekeeping departments. We apologize for any inconvenience or discomfort experienced... More

Pennsylvania
Top Contributor
65 reviews 65 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 8, 2014

Despite the facade, this Comfort Inn is probably one of the older properties in the chain judging by the rooms and their technologies. Still, for cyclists it is safely accessed and not too far from the charms of Shepherdstown's main street, West German Street. This CI is next to a car wash, grocery store, laundromat, and pizza shop, again, all... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for providing feedback regarding your recent stay at our hotel. Your feedback is very important to all of our staff as it provides insight into your experience at our hotel property. We are glad to hear that you enjoyed the modern conveniences that our hotel location has to offer. These conveniences along with our staff's... More

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Additional Information about Comfort Inn Shepherdstown

Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
Number of rooms: 51
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn

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