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All 3 Shepherdstown hotels

Comfort Inn Shepherdstown

2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
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66%
Ranked #2 of 3 hotels in Shepherdstown
A recent review
3 of 5 stars Reviewed May 14, 2014
Impattyb Great Falls, VA
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70 people have reviewed this hotel

Traveler rating
    17
    26
    18
    6
    3
See reviews for
11
30
5
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
There are newer reviews for Comfort Inn Shepherdstown
See the most recent reviews
Great Falls, VA
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 14, 2014

As others have mentioned, some rooms do reek of smoke. The smoking rooms are in the left wing of the hotel, on the upper floors. (Why on earth do they allow it anyway in this day?) Ask for a room in the right wing as far away as possible from those rooms and you should be okay. We found the... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to provide feedback on your experience. I am unhappy to hear that your accommodations were not up to your satisfaction. Please feel free to contact me directly so that we can discuss the matter. Thank you for your time and valuable feedback. We welcome the opportunity to... More

Maryland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 25, 2014

We stayed at this property for one night while my daughter was visiting some friends at nearby Shepherd University. There is a lack of hotel choices in the immediate area within Shepherdstown and we actually have stayed at the Clarion Hotel which is just a few minutes away. But we decided to stay at the Comfort Inn instead and we... More

Was this review helpful? Yes 3
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We very much appreciate and value your comments. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is... More

Erie, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2014

I am currently staying at this property. I was here for work for 60 days, went home for two weeks during the holidays and am back again. This is an older property but is clean and comfortable. The beds are decent and the place is quiet. I dont sleep really well in ANY motel but this is as good as... More

Was this review helpful? Yes 1
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Steve A, Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. Our staff takes great pride in offering all of our guests exceptional service and wonderful experience. Your feedback is very important to us and we can assure you that we will use this information to do everything... More

Virginia Beach, Virginia
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 21, 2013

This hotel was perfectly fine, with the exception of the smoke smell (VERY STRONG) mentioned by others. It was a short drive to a very quaint downtown. The grocery store and drugstore were a stone's throw away, which was convenient, and the rates were reasonable. Pets are allowed (I met a couple in the elevator :), the breakfast is better... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More

New York City, New York
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 17, 2013

I booked a room on a non-smoking floor, as I am highly allergic to smoke. The hallway, and the room itself, stunk of cigarette smoke, making for a miserable night trying to breathe. I was told that there were no other "non-smoking" rooms/floors available. I see from TripAdvisor posts that I am not the first to complain. Avoid this hotel... More

Was this review helpful? Yes 1
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to provide feedback on your experience. I was unhappy to hear that your accommodations were not up to par. What you experienced is unacceptable and I would be grateful for the opportunity to discuss it with you personally. We would honor the opportunity to improve your impression... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed November 2, 2013 via mobile

I had spent a lot of time looking for a place to stay for one night on a Saturday night that would accommodate my parents, niece and I near to Antietam. Most other places require a 2 night stay at the weekend and we did not want that. I opted for 2 rooms at the Comfort Inn, Shepherdstown which were... More

Was this review helpful? Yes
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Judith R, Thank you for choosing our hotel for your recent visit to Antietam! Antietam is such a wonderful park and we are very lucky to be so close to it. The entire area around us is so rich in history and we love being a part of that community. I also want to thank you for taking the... More

Arlington, Virginia
Top Contributor
91 reviews 91 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 22, 2013

I just stayed overnight at the Comfort Inn in Shepherdstown. It's a relatively small franchised hotel about a mile and a half from the center of town. It was an okay place. I found the staff to be helpful and the location convenient. Overall, however, the hotel feels a little confining. The lobby is very small, as is the breakfast... More

Was this review helpful? Yes 1
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear valued guest, Thank you for taking the time to let us know about the issue you had with the ac unit in your room. We will have our maintenance department look into these units to ensure it does not happen to a future guest. If you would be so kind as to call the hotel to let us know... More

Eighty Four, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2013

My son and I were on a bicycle ride from Pittsburgh to DC, We stayed at the Shepherdstown Best Western on 9/4/13. We had just traveled 52 miles, arived tired and hungry. Our reservation made check in a breeze, cleaned up and enjoyed a nice meal. The staff and room were excellent. They knew we would arive by bicycle, so... More

Was this review helpful? Yes 2
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Thank you for choosing the Comfort Inn of Shepherdstown! We are glad that you chose our hotel, glad that you enjoyed it and especially glad that you took the time to share your experience with the Tripadvisor community. Being so close to the C&O Canal and Towpath, we value the business of those who travel on bicycle and do everything... More

South Florida, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

We received early check in as requested. This hotel was very quiet, extremely clean and the beds outstanding. The staff was very pleasant and accommodating. Even had a shower cap, which are seldom found in hotels, it seems.Nice breakfast - great bold coffee!!! Great experience! We'll return soon!

Was this review helpful? Yes 1
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback during your recent stay with us. It is always great to hear positive feedback from our guests! We always try to accommodate guest's request for early check in and I am glad to hear that you were treated so well by our staff. They are our greatest asset... More

DC
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 29, 2013

This hotel is not in the town center and is located about 1/2-1 mile out of town. Small franchise chain hotel with limited service capability. Got stuck with a smoking room (#312) - and you could tell. The beds were fine, room was quiet, and the shower nice, with good pressure.Nice view looking out on the parking lot and the... More

Was this review helpful? Yes
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to provide feedback on your experience. I am sorry to hear that the service you received was sub par. Most days early arrivals are not an issue, but unfortunately, it sounds as though we were ill prepared that day. Your feedback is taken seriously and measures will... More

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Additional Information about Comfort Inn Shepherdstown

Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
51

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