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All 2 Shepherdstown hotels

Comfort Inn Shepherdstown

2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
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Comfort Inn Shepherdstown
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A recent review
4 of 5 stars Reviewed January 25, 2014
marygran Maryland
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59 people have reviewed this hotel

Traveler rating
    15
    20
    16
    5
    3
See reviews for
9
25
5
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Maryland
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 25, 2014

We stayed at this property for one night while my daughter was visiting some friends at nearby Shepherd University. There is a lack of hotel choices in the immediate area within Shepherdstown and we actually have stayed at the Clarion Hotel which is just a few minutes away. But we decided to stay at the Comfort Inn instead and we... More

Was this review helpful? Yes 2
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We very much appreciate and value your comments. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is... More

Erie, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2014

I am currently staying at this property. I was here for work for 60 days, went home for two weeks during the holidays and am back again. This is an older property but is clean and comfortable. The beds are decent and the place is quiet. I dont sleep really well in ANY motel but this is as good as... More

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ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Steve A, Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. Our staff takes great pride in offering all of our guests exceptional service and wonderful experience. Your feedback is very important to us and we can assure you that we will use this information to do everything... More

Virginia Beach, Virginia
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 21, 2013

This hotel was perfectly fine, with the exception of the smoke smell (VERY STRONG) mentioned by others. It was a short drive to a very quaint downtown. The grocery store and drugstore were a stone's throw away, which was convenient, and the rates were reasonable. Pets are allowed (I met a couple in the elevator :), the breakfast is better... More

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More

New York City, New York
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 17, 2013

I booked a room on a non-smoking floor, as I am highly allergic to smoke. The hallway, and the room itself, stunk of cigarette smoke, making for a miserable night trying to breathe. I was told that there were no other "non-smoking" rooms/floors available. I see from TripAdvisor posts that I am not the first to complain. Avoid this hotel... More

Was this review helpful? Yes 1
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to provide feedback on your experience. I was unhappy to hear that your accommodations were not up to par. What you experienced is unacceptable and I would be grateful for the opportunity to discuss it with you personally. We would honor the opportunity to improve your impression... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed November 2, 2013 via mobile

I had spent a lot of time looking for a place to stay for one night on a Saturday night that would accommodate my parents, niece and I near to Antietam. Most other places require a 2 night stay at the weekend and we did not want that. I opted for 2 rooms at the Comfort Inn, Shepherdstown which were... More

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Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Judith R, Thank you for choosing our hotel for your recent visit to Antietam! Antietam is such a wonderful park and we are very lucky to be so close to it. The entire area around us is so rich in history and we love being a part of that community. I also want to thank you for taking the... More

Arlington, Virginia
Top Contributor
84 reviews 84 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 22, 2013

I just stayed overnight at the Comfort Inn in Shepherdstown. It's a relatively small franchised hotel about a mile and a half from the center of town. It was an okay place. I found the staff to be helpful and the location convenient. Overall, however, the hotel feels a little confining. The lobby is very small, as is the breakfast... More

Was this review helpful? Yes 1
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear valued guest, Thank you for taking the time to let us know about the issue you had with the ac unit in your room. We will have our maintenance department look into these units to ensure it does not happen to a future guest. If you would be so kind as to call the hotel to let us know... More

Eighty Four, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2013

My son and I were on a bicycle ride from Pittsburgh to DC, We stayed at the Shepherdstown Best Western on 9/4/13. We had just traveled 52 miles, arived tired and hungry. Our reservation made check in a breeze, cleaned up and enjoyed a nice meal. The staff and room were excellent. They knew we would arive by bicycle, so... More

Was this review helpful? Yes 2
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Thank you for choosing the Comfort Inn of Shepherdstown! We are glad that you chose our hotel, glad that you enjoyed it and especially glad that you took the time to share your experience with the Tripadvisor community. Being so close to the C&O Canal and Towpath, we value the business of those who travel on bicycle and do everything... More

South Florida, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We received early check in as requested. This hotel was very quiet, extremely clean and the beds outstanding. The staff was very pleasant and accommodating. Even had a shower cap, which are seldom found in hotels, it seems.Nice breakfast - great bold coffee!!! Great experience! We'll return soon!

Was this review helpful? Yes 1
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback during your recent stay with us. It is always great to hear positive feedback from our guests! We always try to accommodate guest's request for early check in and I am glad to hear that you were treated so well by our staff. They are our greatest asset... More

DC
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 29, 2013

This hotel is not in the town center and is located about 1/2-1 mile out of town. Small franchise chain hotel with limited service capability. Got stuck with a smoking room (#312) - and you could tell. The beds were fine, room was quiet, and the shower nice, with good pressure.Nice view looking out on the parking lot and the... More

Was this review helpful? Yes
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to provide feedback on your experience. I am sorry to hear that the service you received was sub par. Most days early arrivals are not an issue, but unfortunately, it sounds as though we were ill prepared that day. Your feedback is taken seriously and measures will... More

Fort Myers
Top Contributor
63 reviews 63 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 11, 2013

Desk and maid spent most of their time sitting on a bench out the front door, with the door open, smoking. The entire hotel smelled like cigarette smoke, even though rooms marked no smoking. The smoke smell, coupled with the chemicals they use to cover it up, makes the hotel uninhabital. We left after the first night of coughing and... More

Was this review helpful? Yes
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to provide feedback on your experience. I was upset to hear that your accommodations were not up to par. What you experienced is unacceptable and I would be grateful for the opportunity to discuss it with you personally. Please call the hotel if you would be willing... More

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Additional Information about Comfort Inn Shepherdstown

Also Known As:
Comfort Inn Shepherdstown Hotel
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn
Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Shepherdstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
Reservation Options:
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