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Comfort Inn Shepherdstown

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70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
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Comfort Inn Shepherdstown
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Comfort Inn Shepherdstown
Comfort Inn Shepherdstown
Comfort Inn Shepherdstown
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87 reviews from our community

Traveler rating
    17
    32
    25
    10
    3
See reviews for
17
34
7
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here because our daughter needed a pet friendly hotel. Price was reasonable, but I will never stay there again. The place is a bit dated. Towels were worn and some stained. Over a four night stay we never had tissues in the bathroom. Every day we were told they were on order. I suggested that someone might simply wwalk... More 

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ShepherdstownComfort, Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide comment on your recent stay at our property. Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have looked into your concerns so to ensure we handle these types of situations differently in the future. Again, thank you for your time and... More 

Winter Park, Florida
Top Contributor
79 reviews 79 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 13, 2015

This was a reasonably priced hotel with an acceptable room. I have no negative comments however, there wasn't anything super wonderful about it either. Shepherdstown has limited options for hotels and this is a reasonable choice for the location. It was not difficult to find and decently located.

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ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Vaued Guest, We would like to thank you for taking the time to privde feedback on your recent stay at our hotel. Feedback from our guests is very important to our entire staff and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business, and we look... More 

Top Contributor
72 reviews 72 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 19, 2015

Overall our stay was comfortable and ok. The staff was very friendly; however the rooms were really in need of updating. Peeling wallpaper, smelly shower curtain, old sink with open drain/plug on a chain. We stayed in two adjoining rooms- in one the heat was uncomfortably hot even on the coolest heat setting while the other room could not get... More 

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your most recent stay at our property. Your feedback will be shared with the apporopriate departments. Again, thank you for your time and... More 

Washington DC, District of Columbia
Top Contributor
105 reviews 105 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 6, 2015

The staff was super friendly and helpful, and the bed was super comfortable. I didn't eat the complimentary continental breakfast, which was very ordinary looking. Convenient location on main road into town.

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More 

Wagram, North Carolina
Top Contributor
55 reviews 55 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 28, 2014

The staff here are very accommodating and friendly. The entire Inn looks very tired. Frayed towels corroded sink fixtures, peeling wallpaper. I could go on but when there are very few options in the area, one looks past the slightly musty feel and settles for some decent nights sleep. We slept past the 6:00-10:00 breakfast offerings and never used the... More 

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to provide feedback on your recent stay at our hotel property. Feedback from our guests is very important to all of our staff and your input helps with our continuing efforts to provide excellent service and a great stay. I am sorry to hear that certain items... More 

Yorktown, Indiana
Top Contributor
54 reviews 54 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 16, 2014

I'm a very loyal patron of LaQuinta Inns, but they don't have the same presence as the Choice hotels, especially in the WV/VA/MD area. I've had some nice stays recently at Choice properties and selected the Shepherdstown Comfort Inn on this basis. The property is convenient to the major roads through Shepherdstown and relatively easy to find. The building is... More 

Was this review helpful? Yes 1
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to provide feedback regarding your recent stay at our hotel. Feedback from our guests is very important to our entire staff and your input helps with our continuing efforts to provide excellent service and a great stay. I am sorry to hear that certain amenities were not... More 

Portland, Oregon
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 15, 2014

11 bikers stayed here. A very timely shuttle picked us up at the Ferry and took us to our rooms. Our bikes were stored safely in a meeting room. We were also shuttled to our dinner location. Again in a very timely manner. Staff was friendly and helpful and went out of their way to accommodate as many bikers as... More 

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your recent stay at our hotel and to offer such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in our hotel and the services we provide. Our entire staff is delighted... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2014 via mobile

Room was clean and staff was very friendly. Quiet and a great location for a peaceful get away. Not enough charging locations in the room for all of today's electronic requirements. Breakfast was adequate for what you would expect. Would stay here again.

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to our entrire staff and your input helps with our continuing efforts to provide excellent service and a great stay. We are very pleased to hear of your pleasant stay at our hotel,. We greatly... More 

1 review
2 of 5 stars Reviewed October 4, 2014

I've been here three times. I didn't stay the night, just dropped friends off and walked in to ask a question. All three times the same blonde girl was working. She never once acknowledged my presence until I had to say "excuse me" or clear my throat to get her attention. She acted like I was annoying her and gave... More 

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback concerning our hotel property. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is extremely important all of our staff, and we will be using the feedback you provided to make improvements where necessary. I am sorry to... More 

1 review
2 of 5 stars Reviewed October 1, 2014

Have stayed here for several years attending nearby theater festival. Old and a bit worn, but convenient to theaters. This year, on last of three days, returned to room to dress for dinner & theater to find flooded bathroom floor and no working toilet. Called desk, which said "sorry but forgot to mention." Said we could move ourselves to a... More 

Was this review helpful? Yes
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations. Our staff alerted me of the incident incurred during your stay. I can assure you that our entire staff is trained to provide the utmost level... More 

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