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All 3 Shepherdstown hotels

Clarion Hotel & Conference Center

3.5 of 5 Hotel   |   233 Lowe Drive, Shepherdstown, WV 25443
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57%
Ranked #3 of 3 hotels in Shepherdstown
A recent review
5 of 5 stars Reviewed February 25, 2014
sjjudd
  • Overview
  • Reviews (126)
  • Photos (8)
  • Amenities
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  • Room tips (16)
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126 people have reviewed this hotel

Traveler rating
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    7
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27
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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There are newer reviews for Clarion Hotel & Conference Center
See the most recent reviews
Top Contributor
65 reviews 65 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 25, 2014

I came to this area for business. At first I thought I wouldn't find a descent place to stay. But I was wrong. This place was very satisfying. The rooms are clean, the bed comfortable, The staff more than happy to assist me in anything I ask. The restaurant/lounge is perfect. The food was very good and service was on... More

Was this review helpful? Yes 1
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy to hear that you enjoyed your stay with us! We strive to do the absolute best in making sure that your stay with us is your "home away from home". We look forward to seeing you again in the future! More

Raleigh, North Carolina
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 11, 2013

Attended a family reunion and as this hotel was very confident to the reunion site, my way wife and I chose to stay there. We had stayed there several years ago and expected the same good experience as we'd had earlier. However, disappointingly, it was not to be. The room, while clean and comfortable seemed...well, a little shabby. Not decrepit... More

Was this review helpful? Yes 1
Brandon M, Public Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are extremely sorry that your stay with us was not as good as the last time. We have addressed the issues with our staff that you have brought to our attention. We love hearing feedback so we can become an even better, enjoyable place for guests to stay. Please contact me personally for your next stay. My email address... More

Washington DC, District of Columbia
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed November 4, 2013 via mobile

This is a very clean, well-maintained, modern facility. The room was very nice, quiet, with a good view. Bed linens were nice, and the bed quite comfortable. Good lighting, bathroom amenities, including hairdryer. The best thing about the hotel is the walkable proximity to town and the river, and its very friendly and helpful staff.

Was this review helpful? Yes 1
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are very glad that you enjoyed your stay with us and that you were able to take in the scenery of Shepherdstown that we love so much. We hope to see you back on your next trip! More

Elkridge, Maryland
Top Contributor
62 reviews 62 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 26, 2013

The hotel needs an overhaul. Room had torn carpet, lifting wallpaper, dingy, musty. Restaurants and bars, the chairs are so rickety or bad it is take your life at risk. Otherwise, staff is quite friendly and the food is above par judged too by the number of locals that dine there. Spa is broken and not looking positive for a... More

Was this review helpful? Yes
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

Dear Leslie21075, Thank you for taking time out of your day to submit a TripAdvisor review. This site is a wonderful asset to travelers as they search for the best place to stay. It is a wonderful asset to us as well as it gives us an opportunity to look for ways to continually improve our guest services. I am... More

Williamsburg, Virginia
Senior Contributor
27 reviews 27 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 24, 2013

I stayed here for a few nights while doing a Tough Mudder in WV. It was a pretty nice place, and the price was not bad. Everything was clean and the front desk staff were polite and helpful. My room was on the first floor facing the parking lot and it was quiet. I'd stay here again.

Was this review helpful? Yes
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

I want to thank you for sharing your feedback about your recent stay with us. Input from guests like you will ensure we continue to provide the best accommodations we can to all travelers. We were especially happy to hear how pleased you were with your stay and that you would stay with us again if another event, such as... More

Appleton
Top Contributor
107 reviews 107 reviews
26 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 14, 2013

We intended to stay at a B & B in Shepherdstown, but it didn't work out. So we decided on the Clarion. The room was nice although breakfast was not included. We did not have any meals there, but did check out the menu. There was a nice variety on the breakfast menu and it appeared to be very reasonably... More

Was this review helpful? Yes 1
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

Dear Judy B, I would like to first thank you for taking the time to share your recent experiences with the TripAdvisor community. It is a great platform to share this information with future travelers coming to our area. I was glad to see that you were able to take advantage of our elaborate fitness center. It is a great... More

Shepherstown
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 9, 2013

This hotel is in a great location just a short walk to German Street downtown. The rooms are very tired and in need of an update and quite dark. The staff is friendly and helpful. We ordered pizza from room service and was told it would be 25minutes but did not arrive for well over an hour.

Was this review helpful? Yes
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

Dear Uaflygirl2000, Thank you for taking the time to present us with your opinions regarding your recent stay at our hotel. It is great to hear from our locals! We love being so close to the Historic Downtown area and consider it one of our biggest assets! Sorry to hear that your room was not up to standards and we... More

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed October 8, 2013

8 stink bugs in first room. Requested a second, which we got. Second room was not vacuumed and beds were not made to standard. Second room had a dead stink bug or two on the floor. Apparently its a big problem around there, but that doesn't excuse it - its the job of the hotel to provide insect free rooms... More

Was this review helpful? Yes
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

Dear Cheyenne l, Thank you for taking the time to share your impressions of your recent stay with us. We are taking a very proactive role in combatting these pests and I know how unsettling their appearance can be. My sincerest apologies that you came across them as, I agree, it is our job to ensure that guests never need... More

Carlisle, Pennsylvania
Top Contributor
112 reviews 112 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed October 6, 2013

On a recent business trip I stayed here and made use of the conference facilities as well as the special dining arrangements included as part of the onsite training program. The room was clean, however the bedding was less than comfortable. The refrigerator was so loud it interrupted my sleep. And for whatever reason there was a dog barking somewhere... More

Was this review helpful? Yes
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

Dear valued guest, Thank you for taking the time to share your experiences with our hotel. It is through this process that we are able to improve our product for our future guests. I was very sorry to hear that certain aspects were below our standard and that the staff did not come across in the best light. Please feel... More

Potomac, MD
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 15, 2013

I attended a conference here and was satisfied with my room and the services. There were pluses: Excellent location just a 10-minute walk from downtown Shepherdstown and 20 minutes from the racetrack, nice fitness facility and small pool, brisk walking tour with hotel staffer Deb every morning 6:15-7:00, good service, room safe, refrigerator, microwave, and good pillows. There were minuses:... More

Was this review helpful? Yes
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with the Tripadvisor community. We get a lot of good feedback about those morning walks and I am glad you were able to participate. They are a great way to start the day! The hairdryers are an item that we hope to soon replace. If you happen... More

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Additional Information about Clarion Hotel & Conference Center

Address: 233 Lowe Drive, Shepherdstown, WV 25443
Phone Number:
Location: United States > West Virginia > Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clarion Hotel & Conference Center 3.5*
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Shepherdstown
Clarion Shepherdstown
Shepherdstown Clarion

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
168

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