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Clarion Hotel & Conference Center

3.5 of 5
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233 Lowe Drive, Shepherdstown, WV 25443
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Clarion Hotel & Conference Center
Best prices for: 1 room 1 guest
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Ranked #2 of 3 Hotels in Shepherdstown
A recent review
3 of 5 stars reviewed 2 weeks ago
travelingon1944 El Ejido, Spain
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151 reviews from our community

Traveler rating
    33
    48
    41
    22
    7
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35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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El Ejido, Spain
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There were a several issues during my weekend stay recently that made it less than stellar. First, there were glasses left outside guests room on Thursday when we checked in and they were still there on Sunday when we checked out. Second, we lost cablevision twice and then gave up on watching TV. The first time, we called the front... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We sincerely apologize for your recent stay with us at the Clarion Hotel. You did not receive the service that we expect from our employees and for that we are sorry. I have notified the management staff so we can get matters like these resolved. We hope you give us another chance in the future if you are ever back... More 

Maryland
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked a room at a disgusting hotel nearby and had to leave- we found this place on a whim and it was an awesome clean hotel compared to the other. I will always read reviews before booking a place.

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy that you went on a "whim" and decided to stay at the Clarion Hotel! We hope that we see you again on your next trip! More 

United States
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed here before and I didn't recall the rooms being so outdated. This place is pretty on the outside, and the lobby is fancy, but the rooms are lacking. There were CHUNKS of wood missing from the bedside table. The wifi was abysmally slow. Continental breakfast costs $11. As a conference center, it's also always overrun by people. And... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are sorry to hear that because of your recent stay with us, you have cancelled your future reservations. We hope that you reconsider us in the future and give us another chance! More 

Washington, DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a fine hotel outside Shepherdstown. I was here for a conference, and there don't seem many other options in the area if you are visiting. It is quite nice, but the problem is that there is an odd lack of focus on the details that makes a stay first rate. Check in was slow but congenial. I had... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are terribly sorry to hear that your stay with us was less than satisfactory. I have notified the proper managers to resolve the issues that occurred. We hope on your next trip to Shepherdstown, WV that you may give us a second chance! More 

Frederick, Maryland
Top Contributor
59 reviews 59 reviews
19 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed April 12, 2015

My best friend and I came to Shepherdstown for an overnight girls' excursion. The area is quaint and the dining options are tremendous. This was the first time we had stayed somewhere other than the Bavarian Inn. The room was outdated but seemed clean enough, which is the most important element to me! The woman who greeted us at the... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

I'm so sorry to hear about your issues with the glasses in your room. I have notified the Housekeeping Manager in regards to your experience. That is not only unsatisfactory to you, but to us as well. I hope on your next stay in Shepherdstown you allow us to have another chance to impress you! More 

Great Meadows, New Jersey
Top Contributor
63 reviews 63 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 7, 2015

We had a very comfortable one night stay. The common areas were impressive, but not the room itself, which was a little worn. The room however was clean, we could adjust the heat to the desired temperature, and the bed was comfortable. We prize comfort above all else. There was a refrigerator, a microwave, a safe, two sinks (one outside... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are happy that you chose the Clarion for your night's stay in Shepherdstown. It's such a neat little town and hope that you had a chance to explore a bit! We are however sorry to hear that your breakfast was not satisfactory. I will be notifying the Food and Beverage manager to let him know. We hope to have... More 

Wheeling, WV
Top Contributor
85 reviews 85 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 6, 2015

This was my third time to stay at the Clarion Hotel in Shepherdstown. The review I posted after my first visit was very positive, and there are still some positives to this hotel. However, I feel that, based on the room we had, they are in serious need of refurbishment. The positives: Comfortable bed and pillows Two easy chairs provided,... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are very sorry that your stay with us did not meet up to your standards. We always strive to make each guest happy and comfortable. I have notified the proper departments of your concerns and hope that you will come and stay with us again in the future. Hope to see you soon! More 

Washington DC, District of Columbia
Top Contributor
320 reviews 320 reviews
69 hotel reviews
266 helpful votes 266 helpful votes
4 of 5 stars Reviewed April 4, 2015

I had a two day conference at this hotel and was very pleased. My room was clean, quiet and comfortable. I had good wifi. The food for a large group of people buffet style was good (not great) and the bar was comfortable with a range of drinks. Staff were very friendly. I've been to several conference hotels in the... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy to hear that you enjoyed your stay with us. We can't wait to see you again on your next visit! More 

Wichita, Kansas
Top Contributor
71 reviews 71 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 1, 2015

The highlight of this hotel was the staff, who was very friendly anytime I encountered them at the front desk. Since they do not have a free breakfast, I went to the restaurant and asked if they could give me a bowl of cereal with milk and juice and got it for about $4. The room was pretty spacious, with... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

While there are spaces at the entrance of the hotel that are reserved for our staff who frequently leave and return to the hotel several times a day, our hotel still offers approximately 330 free parking spaces to easily accommodate all of our guests. Space is available around the entire hotel offering many desirable options for our guests to park... More 

Romney, West Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2015

The staff were all very friendly. The hotel was clean and our room was so relaxing. The Rumsey Tavern was on the premises and was delicious and the staff there was friendly as well. The books in the room listed the grille as open but we learned it had been closed for some time. The photos in the hallway of... More 

Was this review helpful? Yes
Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy to hear that you enjoyed your stay with us. We hope to see you again on your next visit to Shepherdstown! More 

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