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Clarion Hotel & Conference Center

3.5 of 5
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233 Lowe Drive, Shepherdstown, WV 25443
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Clarion Hotel & Conference Center
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Ranked #2 of 3 Hotels in Shepherdstown
A recent review
3 of 5 stars reviewed 1 week ago
MoonliteMaven Frederick, Maryland
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147 reviews from our community

Traveler rating
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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Frederick, Maryland
Top Contributor
59 reviews 59 reviews
19 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 1 week ago

My best friend and I came to Shepherdstown for an overnight girls' excursion. The area is quaint and the dining options are tremendous. This was the first time we had stayed somewhere other than the Bavarian Inn. The room was outdated but seemed clean enough, which is the most important element to me! The woman who greeted us at the... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

I'm so sorry to hear about your issues with the glasses in your room. I have notified the Housekeeping Manager in regards to your experience. That is not only unsatisfactory to you, but to us as well. I hope on your next stay in Shepherdstown you allow us to have another chance to impress you! More 

Great Meadows, New Jersey
Top Contributor
62 reviews 62 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very comfortable one night stay. The common areas were impressive, but not the room itself, which was a little worn. The room however was clean, we could adjust the heat to the desired temperature, and the bed was comfortable. We prize comfort above all else. There was a refrigerator, a microwave, a safe, two sinks (one outside... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are happy that you chose the Clarion for your night's stay in Shepherdstown. It's such a neat little town and hope that you had a chance to explore a bit! We are however sorry to hear that your breakfast was not satisfactory. I will be notifying the Food and Beverage manager to let him know. We hope to have... More 

Wheeling, WV
Top Contributor
81 reviews 81 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my third time to stay at the Clarion Hotel in Shepherdstown. The review I posted after my first visit was very positive, and there are still some positives to this hotel. However, I feel that, based on the room we had, they are in serious need of refurbishment. The positives: Comfortable bed and pillows Two easy chairs provided,... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are very sorry that your stay with us did not meet up to your standards. We always strive to make each guest happy and comfortable. I have notified the proper departments of your concerns and hope that you will come and stay with us again in the future. Hope to see you soon! More 

Washington DC, District of Columbia
Top Contributor
315 reviews 315 reviews
68 hotel reviews
251 helpful votes 251 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a two day conference at this hotel and was very pleased. My room was clean, quiet and comfortable. I had good wifi. The food for a large group of people buffet style was good (not great) and the bar was comfortable with a range of drinks. Staff were very friendly. I've been to several conference hotels in the... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy to hear that you enjoyed your stay with us. We can't wait to see you again on your next visit! More 

Wichita, Kansas
Top Contributor
63 reviews 63 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The highlight of this hotel was the staff, who was very friendly anytime I encountered them at the front desk. Since they do not have a free breakfast, I went to the restaurant and asked if they could give me a bowl of cereal with milk and juice and got it for about $4. The room was pretty spacious, with... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

While there are spaces at the entrance of the hotel that are reserved for our staff who frequently leave and return to the hotel several times a day, our hotel still offers approximately 330 free parking spaces to easily accommodate all of our guests. Space is available around the entire hotel offering many desirable options for our guests to park... More 

Romney, West Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff were all very friendly. The hotel was clean and our room was so relaxing. The Rumsey Tavern was on the premises and was delicious and the staff there was friendly as well. The books in the room listed the grille as open but we learned it had been closed for some time. The photos in the hallway of... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy to hear that you enjoyed your stay with us. We hope to see you again on your next visit to Shepherdstown! More 

Annapolis, Maryland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 22, 2015

The wall plaque at the hotel entrance says 1998, and it seems that the hotel hasn't been updated since. The property just feels tired and badly in need of a spa makeover. The thoughtful reception assistant assigned us a King room on the 3rd floor, away from a large group apparently in another part of the hotel. Our floor was... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are very sorry to hear that you were unsatisfied with your accommodations. We hope to "wow" you on your next visit to Shepherdstown! Please give us a call on your next trip and we hope to win you over again. More 

Portsmouth
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 20, 2015

I went to training there last September. The room was fine and the service was very good. The food at the tavern was very good as well, especially the buffet night. I was impressed by the selection of seafood and meats. It's not the Ritz Carlton, but its not a Super 8 either. If I ever get back in the... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are happy to hear that you enjoyed your stay with us and hope to see you again in the future. Since you like seafood, you should check out the Rumsey Tavern's crab cakes - they are delicious! More 

Stephens City, Virginia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2015

The rating should be a 4.5. Very nice hotel. The room was clean. Microwave, fridge, iron and ironing board. It also had an extra sink outside of the bathroom. I liked that. The bathroom was bigger than most hotel bathrooms. You had room to move around it. I believe it was 9' x 11'. The sink in the bathroom had... More 

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Angie K, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy to hear that you got to bring in 2015 with us and had a blast. We can't wait to see you when you bring in 2016 with us! More 

Sharpsburg, Maryland
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 17, 2014

The brunch menu is really quite good, and generally the service is good, but this past weekend it was really atrocious. The server was nowhere to be found, and tried to charge us an adult brunch buffet for our one year old, when the menu says under five eat free. Nowhere to be found for our drink refills and disappeared... More 

Was this review helpful? Yes 1
Angie K, Director of Food and Beverage at Clarion Hotel & Conference Center, responded to this review

We are sorry to hear that your brunch experience with us was unsatisfactory. We always try to make and ensure all of our guests have a great experience. I have spoken to the manager on duty and the servers on the importance of proper guest service. Again our sincere apologies and I hope that you will give us another chance.... More 

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