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Holiday Inn Express Hotel & Suites Ripley

2.5 of 5 110 Memorial Drive, Ripley, WV 25271
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Ripley
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Holiday Inn Express Hotel & Suites Ripley
Holiday Inn Express Hotel & Suites Ripley
Holiday Inn Express Hotel & Suites Ripley
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81 reviews from our community

Traveler rating
    45
    23
    11
    2
    0
See reviews for
31
20
7
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Durham
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 9, 2015

The hotel appears to be fairly new and very well maintained. It's clean and the staff was pleasant, but I did not get a good night's sleep. The doors are set to close automatically and they close very hard and loudly. Every time I'd drift off to sleep someone would enter or exit a room and allow it to close... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Dear Donald H, Thank you for taking the time to share your experience regarding your stay at our hotel. We are pleased to read that you found our property as well maintained and regarded our staff to be pleasant. However, we sincerely apologize the noise challenges prevented you from fully enjoying your stay. It is certainly not our intent to... More 

Autryville
1 review
3 of 5 stars Reviewed January 7, 2015

This is an expensive property in a bad location in a small town. Not worth it especially when water is dripping from the room above on a slippery bath room floor when you get up in the morning. Management told me it happens, so it does and we won't be back.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Dear arthur38976, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom condition and for falling below your expectation regarding our location. We will look into these concern. We hope you give us a chance in the future to... More 

Boynton Beach
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2015

I'm in town on business for an extended period. There are several other hotels in the area but they are all dumps compared to this place. I was actually staying in one of the other hotels and had to leave because I couldn't stand it. Shame on me for not making this Holiday Inn Express my first choice! This place... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

What a fantastic comment you posted. We couldn’t have done a better job of advertising than your experience at our Ripley, WV Holiday Inn Express & Suites. I want to thank you so much for such an eloquent synopsis of your stay with us, and I am so happy to hear everything was great for you. Our staff at Ripley,... More 

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stopped at this hotel on our way to NC and it was a very good choice. Upon arrival/checkin, the desk staff was very friendly and helpful. He set us up with extra Holiday Inn points. The room was awesome. Large flat screen TV, beautiful fireplace and a spacious garden tub. We're planning to stay again on our next trip... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the great comments you posted regarding your stay at our Ripley, WV Holiday Inn Express & Suites. We pride ourselves on providing clean, comfortable rooms and our friendly, helpful staff. I am so happy to hear positive feedback such as yours. We look forward to your staying with us again. More 

Akron, Ohio
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 2, 2014

We've stayed at many Holiday Inn Express locations. This is the worse experience we've ever had. First, it is the highest priced one I've seen, but our particular situation made it the best choice for us. Plus the final total then included a hefty "city tax". There was no "hello" or "welcome" when we walked in. Instead, we were greeted... More 

Was this review helpful? Yes 1
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the feedback you provided us regarding your stay at our Ripley, WV Holiday Inn Express & Suites. I apologize for the problems you encountered. The housekeeping issues will definitely be addressed to our housekeeping staff. Also, the desk clerks will be reminded how to greet our guests better. Our rates are competitive with the Ripley area; and... More 

Bloomfield Hills, Michigan
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 5, 2014

I wish I could give a full 5 stars for this very nice hotel, but the mattress really hurt my back. I mentioned this to the clerk upon checking out and she did make a note but didn't apologize or offer points or anything else to make me a 100% satisfied customer. Otherwise, it is a clean, well maintained hotel... More 

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your comments regarding your recent stay at the Ripley, WV Holiday Inn Express. I apologize that you were not satisfied with the bed. We purchase our beds from a reputable company; however, people have different opinions on the comfort of the beds. Again, I am sorry we did not meet your expectations there. More 

Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014

We chose this hotel because it was fairly new and had a lobby where extended family could congregate. We recommended it to others in the family and they agreed to stay even though the price was twice that of the motel down the street. When we arrived we were told our room would not be ready until 3 so we... More 

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about not having your room ready by 3 pm and the following day housekeeping service. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We... More 

Greenville
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2014

My sister and I stayed here for four nights. It is very clean and quiet and the staff was very nice. I didn't use the pool or workout equipment, but everything appeared clean and well maintained. We stayed longer than we had originally planned, and on the last day we had to switch from a double queen room to a... More 

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. More 

Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 2, 2014

This is hands down the nicest hotel at this exit. Do not consider any of the others if old, smokey or worn down places are not your cup of tea. This is a place you can take your little ones and feel ok about them touching things in the room.

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the wonderful comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. Hope to see you back if your travel takes you back through Ripley, West Virginia. More 

Ontario, New York
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 2, 2014

We planned this stop as part of travel. It is off the main road, is very clean, GREAT bed and pillows. Breakfast was very plentiful and good. Not much more we wanted for a stay. Not many restaurants beside chains. I don't recommend the local Italian.

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. I am glad you found our bed and pillows comfortable for you . For everyone that is reading this review. We are... More 

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Additional Information about Holiday Inn Express Hotel & Suites Ripley

Address: 110 Memorial Drive, Ripley, WV 25271
Phone Number:
Location: United States > West Virginia > Ripley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ripley 2.5*
Number of rooms: 119
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Also Known As:
Holiday Inn Express Hotel And Suites Ripley

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