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Holiday Inn Express Hotel & Suites Ripley

2.5 of 5 110 Memorial Drive, Ripley, WV 25271
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Ripley
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Holiday Inn Express Hotel & Suites Ripley
Holiday Inn Express Hotel & Suites Ripley
Holiday Inn Express Hotel & Suites Ripley
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77 reviews from our community

Traveler rating
    43
    23
    10
    1
    0
See reviews for
31
19
6
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Akron, Ohio
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've stayed at many Holiday Inn Express locations. This is the worse experience we've ever had. First, it is the highest priced one I've seen, but our particular situation made it the best choice for us. Plus the final total then included a hefty "city tax". There was no "hello" or "welcome" when we walked in. Instead, we were greeted... More

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the feedback you provided us regarding your stay at our Ripley, WV Holiday Inn Express & Suites. I apologize for the problems you encountered. The housekeeping issues will definitely be addressed to our housekeeping staff. Also, the desk clerks will be reminded how to greet our guests better. Our rates are competitive with the Ripley area; and... More

Bloomfield Hills, Michigan
Contributor
17 reviews 17 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 5, 2014

I wish I could give a full 5 stars for this very nice hotel, but the mattress really hurt my back. I mentioned this to the clerk upon checking out and she did make a note but didn't apologize or offer points or anything else to make me a 100% satisfied customer. Otherwise, it is a clean, well maintained hotel... More

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your comments regarding your recent stay at the Ripley, WV Holiday Inn Express. I apologize that you were not satisfied with the bed. We purchase our beds from a reputable company; however, people have different opinions on the comfort of the beds. Again, I am sorry we did not meet your expectations there. More

Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014

We chose this hotel because it was fairly new and had a lobby where extended family could congregate. We recommended it to others in the family and they agreed to stay even though the price was twice that of the motel down the street. When we arrived we were told our room would not be ready until 3 so we... More

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about not having your room ready by 3 pm and the following day housekeeping service. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We... More

Greenville
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2014

My sister and I stayed here for four nights. It is very clean and quiet and the staff was very nice. I didn't use the pool or workout equipment, but everything appeared clean and well maintained. We stayed longer than we had originally planned, and on the last day we had to switch from a double queen room to a... More

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. More

Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2014 via mobile

This is hands down the nicest hotel at this exit. Do not consider any of the others if old, smokey or worn down places are not your cup of tea. This is a place you can take your little ones and feel ok about them touching things in the room.

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the wonderful comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. Hope to see you back if your travel takes you back through Ripley, West Virginia. More

Ontario, New York
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 2, 2014

We planned this stop as part of travel. It is off the main road, is very clean, GREAT bed and pillows. Breakfast was very plentiful and good. Not much more we wanted for a stay. Not many restaurants beside chains. I don't recommend the local Italian.

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. I am glad you found our bed and pillows comfortable for you . For everyone that is reading this review. We are... More

Akron, Ohio
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 1, 2014

we stopped here on our way home from pigeon forge tn. the room was clean and the bed was so amazingly comfortable. the pool and whirlpool were nice to have for unwinding after a day of driving. the front desk attendant was pleasant and gave us an aarp discount without us having to ask for it! the breakfast was lovely... More

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the wonderful comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. I am glad you found your bed “amazingly comfortable and were able to relax in the hot tub. Yes and that... More

2 reviews
5 of 5 stars Reviewed July 29, 2014 via mobile

Everything was amazing! From the luxurious bathrooms to the awesome rectangular hot tub, to the pancake machine! Ive never seen a more ellaborate breakfast spread! I mean, c'mon! Cinammon rolls?! Yes please! I dare you to find a better hotel for the same price! We will definitely be back!

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the wonderful comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. From the sounds of your posting you really enjoyed the pancakes and the Holiday Inn Express signature Cinnamon Rolls. Hope to... More

Ann Arbor
2 reviews
5 of 5 stars Reviewed July 24, 2014

This is a very pleasant and comfortable place to spend the night! We got there about 7 pm, and stayed in the room. There was cable TV, of course, but we preferred streaming a movie; pretty good documentary about deer, The Private Life of Deer.

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the wonderful comments about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you and you were able to download and watch your documentary. More

Hinckley, Ohio
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 10, 2014

For as much as you pay to stay at a Holiday Inn, you'd think the bed's would be top notch. Weiner bun is more like it. The breakfast the next morning was good, a lot of variety. The room was clean and the bathroom was also very nice. Good water pressure. Just a bit disappointed in the bed...was looking forward... More

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your comments regarding your recent stay at the Ripley, WV Holiday Inn Express. I apologize that you were not satisfied with the bed. We purchase our beds from a reputable company; however, people have different opinions on the comfort of the beds. Again, I am sorry we did not meet your expectations there. More

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Additional Information about Holiday Inn Express Hotel & Suites Ripley

Address: 110 Memorial Drive, Ripley, WV 25271
Phone Number:
Location: United States > West Virginia > Ripley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ripley 2.5*
Number of rooms: 119
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Also Known As:
Holiday Inn Express Hotel And Suites Ripley

26 photos of this hotel

Management photos: Courtesy of the property manager

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