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Holiday Inn Express Hotel & Suites Ripley

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110 Memorial Drive, Ripley, WV 25271
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Holiday Inn Express Hotel & Suites Ripley
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84 Reviews from our TripAdvisor Community

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Traveler rating
    47
    23
    12
    2
    0
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32
21
7
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (19)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (14)
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Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I'd like to start by saying..Never wrote reviews before..until my stay at holiday inn express in Ohio. I think from now on I Will good or bad. This express was fairly clean..except hair in bed ..And on toilet..nothing I was going to make a huge deal about..breakfast was OK..the location is not that great. Staff was friendly..I think after my... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for writing to us about your stay at our Ripley, WV Holiday Inn Express & Suites. I apologize for your finding hair in bed and toilet. This is unacceptable and will be addressed with our housekeeping staff. Our goal is providing our guests with clean, comfortable rooms and a friendly, helpful staff. I hope you will give us... More 

North Street, MI
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 21, 2015

This was our second visit in as many years. The hotel is still very nice and well maintained. It is built next to a grassy hill, behind some strip malls, which provides for a very quiet locale. The room was comfortable and quiet with a mini fridge and microwave. The only downside was breakfast. The eggs were not tasty at... More 

Was this review helpful? Yes 1
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for being our guest at our Ripley, WV Holiday Inn Express & Suites. I apologize for the breakfast being cold. I hope you reported this to the breakfast attendant. Our goal is to provide a good breakfast for our guests. I am sorry that we fell short. The cinnamon roll is very popular with our guests. I hope... More 

Conover, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

Stayed at this hotel at the last minute because it was "on the way." Good hotel. The late night desk girl (Christine, maybe?) was especially accommodating and helpful. Did a great job. Everything else was typical H.I.E.

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your positive feedback regarding your stay at our Ripley, WV Holiday Inn Express & Suites. I am so glad to hear that everything was pleasant for you. We do pride ourselves on clean, comfortable rooms with courteous and helpful staff. More 

Durham
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed January 9, 2015

The hotel appears to be fairly new and very well maintained. It's clean and the staff was pleasant, but I did not get a good night's sleep. The doors are set to close automatically and they close very hard and loudly. Every time I'd drift off to sleep someone would enter or exit a room and allow it to close... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Dear Donald H, Thank you for taking the time to share your experience regarding your stay at our hotel. We are pleased to read that you found our property as well maintained and regarded our staff to be pleasant. However, we sincerely apologize the noise challenges prevented you from fully enjoying your stay. It is certainly not our intent to... More 

Autryville
1 review
3 of 5 stars Reviewed January 7, 2015

This is an expensive property in a bad location in a small town. Not worth it especially when water is dripping from the room above on a slippery bath room floor when you get up in the morning. Management told me it happens, so it does and we won't be back.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Dear arthur38976, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom condition and for falling below your expectation regarding our location. We will look into these concern. We hope you give us a chance in the future to... More 

Boynton Beach
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 3, 2015

I'm in town on business for an extended period. There are several other hotels in the area but they are all dumps compared to this place. I was actually staying in one of the other hotels and had to leave because I couldn't stand it. Shame on me for not making this Holiday Inn Express my first choice! This place... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

What a fantastic comment you posted. We couldn’t have done a better job of advertising than your experience at our Ripley, WV Holiday Inn Express & Suites. I want to thank you so much for such an eloquent synopsis of your stay with us, and I am so happy to hear everything was great for you. Our staff at Ripley,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stopped at this hotel on our way to NC and it was a very good choice. Upon arrival/checkin, the desk staff was very friendly and helpful. He set us up with extra Holiday Inn points. The room was awesome. Large flat screen TV, beautiful fireplace and a spacious garden tub. We're planning to stay again on our next trip... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the great comments you posted regarding your stay at our Ripley, WV Holiday Inn Express & Suites. We pride ourselves on providing clean, comfortable rooms and our friendly, helpful staff. I am so happy to hear positive feedback such as yours. We look forward to your staying with us again. More 

Akron, Ohio
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed November 2, 2014

We've stayed at many Holiday Inn Express locations. This is the worse experience we've ever had. First, it is the highest priced one I've seen, but our particular situation made it the best choice for us. Plus the final total then included a hefty "city tax". There was no "hello" or "welcome" when we walked in. Instead, we were greeted... More 

Was this review helpful? Yes 1
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for the feedback you provided us regarding your stay at our Ripley, WV Holiday Inn Express & Suites. I apologize for the problems you encountered. The housekeeping issues will definitely be addressed to our housekeeping staff. Also, the desk clerks will be reminded how to greet our guests better. Our rates are competitive with the Ripley area; and... More 

Bloomfield Hills, Michigan
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 5, 2014

I wish I could give a full 5 stars for this very nice hotel, but the mattress really hurt my back. I mentioned this to the clerk upon checking out and she did make a note but didn't apologize or offer points or anything else to make me a 100% satisfied customer. Otherwise, it is a clean, well maintained hotel... More 

Was this review helpful? Yes
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your comments regarding your recent stay at the Ripley, WV Holiday Inn Express. I apologize that you were not satisfied with the bed. We purchase our beds from a reputable company; however, people have different opinions on the comfort of the beds. Again, I am sorry we did not meet your expectations there. More 

Allentown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 23, 2014

We chose this hotel because it was fairly new and had a lobby where extended family could congregate. We recommended it to others in the family and they agreed to stay even though the price was twice that of the motel down the street. When we arrived we were told our room would not be ready until 3 so we... More 

Was this review helpful? Yes 1
Don B, General Manager at Holiday Inn Express Hotel & Suites Ripley, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about not having your room ready by 3 pm and the following day housekeeping service. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We... More 

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26 photos of this hotel

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Pool/beach area (2)
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Other (4)
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