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Quality Inn

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136 Ambrose Lane, Princeton, WV 24740 (Formerly Comfort Inn)
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1 room 1 adult
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82 Reviews from our TripAdvisor Community

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New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

In a sentence, stay somewhere else if you have the option. Stayed here with my sons after a day of skiing at Winterplace. Easy to get to off the Interstate but as we pulled into the parking lot, my 10yo son said, "This must be the worst hotel ever." I had made (and paid for) a reservation online, so I... More 

Helpful?
1 Thank drdeac
RDOSWIP, Regional Director of Sales at Quality Inn, responded to this review

Wow! I apologize for the outcome of your stay with our property. We have recently taken over management and I know that the hotel just completed a renovation and name change. The hotel is now the Quality Inn. We have a great staff and product at this location and I can only hope that if you are in the area... More 

New Albany, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 18, 2015 via mobile

My husband and I stayed one night coming thru on the way home to Ohio from vacationing down in Myrtle Beach with my family. We were on the first floor, it was a little noisy because construction workers stayed there during the week doing the work on the freeways. The big plus that made us stop and stay, was that... More 

Helpful?
Thank beachblossom1968
WV402, Manager at Quality Inn, responded to this review

Thank you for taking the time to share your experience with us. We apologize for the inconvenience surrounding the construction workers. You'll be happy to know we've recently made some additional improvements to the property in order to better serve your needs and will continue to do what we can to keep your trust in us. We agree, being right... More 

Grove City, Ohio
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 12, 2015

I complained about a charge on the bill. The desk clerk said she corrected it but my credit card did not reflect change. I noted this on the survey sent by Comfort Inn. The manager contacted me and corrected the charge. When we arrived the front desk clerk was sitting in front smoking a cigarette and said "I'll be in... More 

Helpful?
Thank Rita J
WV402, Manager at Quality Inn, responded to this review

Thank you for taking the time to share your experience with us. Please accept our apologies for the issues you encountered while staying with us. Although your experience was not up to the level of service you expect or should have received, we appreciate you agreeing to give us another chance to earn your trust again. We have used your... More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 27, 2015

This was the worst hotel experience we have ever had. Door frame was broken off so bathroom door wouldn't shut. Shelf in bathroom falling off wall. Rooms dark, dingy, dirty. Horrible odor in the halls. Back safety exit door broken so anyone can come in. Ice maker broken. Breakfast buffet totally inedible, eggs literally broke fork. Zero front desk service... More 

Helpful?
2 Thank Sally F

Travelers are raving about these Princeton hotels

Clearwater, Florida
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 20, 2015 via mobile

The room was ok, but I was overcharged $10 on my credit card. I worked out a price with the manager and when my bill was printed out, I noticed that it was incorrect. I brought it to their attention, and a new receipt was printed out. But wouldn't you know it, when I checked my bank statement a few... More 

Helpful?
2 Thank ratwacker
Winchester, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 19, 2015

More dislikes than likes. Stayed 2 nights and visited the front desk with complaints at least twice daily. - The Wi-Fi service did not work. Front desk promised to fix but nothing happened. - the handheld shower did not attach to bar. Was told the maintaince man would not return until Tuesday. We got duck tape at Lowes and made... More 

Helpful?
2 Thank Luella T
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 1, 2015 via mobile

My family stayed here on our way to Florida. This hotel is a disgrace old and dirty. I would avoid it. It needs a lot of work doing to it to bring it up to any sort of standard where people could stay in it.

Helpful?
4 Thank nrec123
Seneca, Pennsylvania
1 review
5 of 5 stars Reviewed June 12, 2015

We had a wonderful and relaxing stay. Staff was helpful .Nathaniel was so very kind and courteous upon checking in. Which was refreshing after being on the road all day. We, (my husband and I),stayed at a Comfort Inn last year, and had a wonderful stay so we looked up another Comfort Inn to stay the night. We had a... More 

Helpful?
Thank Ron H
Bradenton, Florida
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 8, 2015

We were moving south again on our 2 week ride and Princeton WV was the next we stopped. Food was nearby, An Applebee's, I think was right up the hill and I had only to ride down to the local Walmart for an inexpensive bottle of wine. Luck was once again on our side because we had no reservations and... More 

Helpful?
Thank martin g
WV402, General Manager at Quality Inn, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests in the Future. I am so glad that... More 

St. Catharines, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015

My sister and I went on a road trip and on our way back our transmission went. We had to wait over two hours on the I 77 in Princeton, West Virginia, until the wrecker came. The Comfort Inn was recommended to us by the car dealership. The General Manager Perry Newton was very helpful and made us feel very... More 

Helpful?
2 Thank Don K
WV402, General Manager at Quality Inn, responded to this review

Dear Don, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We very much appreciate your comments and I will be sharing them with our team. Your comments will serve as encouragement to all of our staff as we strive to improve the quality of our services to provide an exceptional experience... More 

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