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Comfort Inn

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136 Ambrose Lane, Princeton, WV 24740
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Comfort Inn
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Comfort Inn
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Comfort Inn
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73 reviews from our community

Traveler rating
    15
    17
    14
    12
    15
See reviews for
30
19
8
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (73)
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    (26)
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St. Catharines, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

My sister and I went on a road trip and on our way back our transmission went. We had to wait over two hours on the I 77 in Princeton, West Virginia, until the wrecker came. The Comfort Inn was recommended to us by the car dealership. The General Manager Perry Newton was very helpful and made us feel very... More 

Was this review helpful? Yes
WV402, General Manager at Comfort Inn, responded to this review

Dear Don, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We very much appreciate your comments and I will be sharing them with our team. Your comments will serve as encouragement to all of our staff as we strive to improve the quality of our services to provide an exceptional experience... More 

Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We lucked out on this hotel by chance after experiencing car problems. The Manager, Perry Newton was very helpful and accommodating. What made our stay memorable was the guy at the front desk. His name is Steven England and he truly is a southern gem. He went out of his way to help us by contacting various companies (towing, car... More 

Was this review helpful? Yes
WV402, General Manager at Comfort Inn, responded to this review

Dear Jen, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We very much appreciate and value your comments and I will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an... More 

Fort Lauderdale, Fl
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I usually prepay my rooms through Priceline.com, unfortunately I was not able to book it before midnight as I usually do while driving back to Canada from Florida, most hotels are usually okay and are able to give me a room so when I arrived at 2:30am I was shocked to be told that they were fully booked and when... More 

Was this review helpful? Yes
WV402, General Manager at Comfort Inn, responded to this review

Dear Pat, Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I am so glad that Steve was able to... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I used to stay at this hotel, before they changed there rules and people. We had a death in the family and wanted to spend a weekend out of the house so we wouldn't sit here in the house without him missing him more. We stopped and checked availability and the clerk told me the rooms available. I told him... More 

Was this review helpful? Yes
WV402, General Manager at Comfort Inn, responded to this review

Dear Tonya, Thank you for taking the time to let us know about your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the experience to make improvements to ensure we offer an exceptional experience for everyone... More 

Minneapolis
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I recently stayed here while visiting family from April 19-24 and believe me had I not prepaid using Trip Advsior, I would have left immediately after inspecting my room. Where to start, first the bathroom door did not shut all the way, secondly there is mold growing on the ceiling above the shower, third, housekeeping did not clean our room... More 

Was this review helpful? Yes 1
WV402, Manager at Comfort Inn, responded to this review

Dear Sandra, Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is Very important to us and we will be using the feedback you provided to make improvements to ensure we offer a... More 

Charleston, South Carolina
Top Contributor
73 reviews 73 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed April 16, 2015

The staff was courteous and helpful, but this property needs to undergo renovation - sooner rather than later. A charitable description of it would be "tired." Some of the problems with my room derived from the need for renovation, while better housekeeping would address others. The beds and sheeting appeared clean, but that was the best thing about the room.... More 

Was this review helpful? Yes 2
WV402, Manager at Comfort Inn, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Ontario,Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 14, 2015 via mobile

The hotel is awful. It smells like cigarette smoke, the rooms are dirty. We found stains that resembled blood on the sheets. I didn't even want to take a shower here. We would've changed hotels if we weren't only there for one night. I would never stay in this hotel again especially with other, clean hotels right beside it. Avoid... More 

Was this review helpful? Yes 1
WV402, Manager at Comfort Inn, responded to this review

Dear Rebecca, Thank you for taking the time to complete an online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Berlin
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2015

Traveling home with the family from a national race weekend. Easy off the highway and good location for a quick pit stop. Not sure about the surrounding area and "things" to do since we arrived late and left early. Room was very clean. Did have an od (in my opinion) scent that I think was to be an air freshner?... More 

Was this review helpful? Yes
WV402, Manager at Comfort Inn, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I am sorry about the remote but... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2015

Reservation was made with ease.. Very much appreciated th courteous front desk person. it was however hard to see the hotel sign from the street. It is not lit up well. The rooms do need some updating.

Was this review helpful? Yes 1
WV402, Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Dear Valued Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We truly apologize for the failure to... More 

Milwaukee, Wisconsin
Top Contributor
73 reviews 73 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

We found the hotel to be up to expectations and breakfast slightly better than average (hot eggs and sausage included) and price for a pet was but lower than others. It was a bit noisy but not excessively. The folks who got kicked out for leaving their barking dog in the room while they went out for fireworks got what... More 

Was this review helpful? Yes
WV402, General Manager at Comfort Inn, responded to this review

Dear Valued Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us. We will look into the issues you were having and fix them ASAP. We will... More 

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