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Comfort Inn New River

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801 Mall Road, Oak Hill, WV 25901
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Comfort Inn New River
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Comfort Inn New River
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67 reviews from our community

Traveler rating
    10
    28
    17
    9
    3
See reviews for
24
23
1
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oakland, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great staff, comfortable beds and linens, clean rooms perfect overnighter. Great price and very close to restaurants and the visitors center for the New River Gorge Secure and lighted parking is available free

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Senior Contributor
44 reviews 44 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 11, 2015

Relatively new hotel not listed many places. Rooms nice, staff friendly and located near some shops and eateries and price very reasonable. In that area not much available The complimentary breakfast bar ok and will get you started.

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Jeff S, General Manager at Comfort Inn New River, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon More 

Niagara Falls, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2015

Font desk guy was very nice. Rooms are very clean and updated. No Problem all night. I would be more than happy to stay with this hotel again in the near future even know its out of my way to get to..

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Jeff S, General Manager at Comfort Inn New River, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon More 

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 4, 2015

The hotel is located in convenient location, still able to get smoking room. Was clean. The only complaint I have is that there was a bug in the bed. Told the front desk and was told that I was in the mountains. Need to check bedding.

Was this review helpful? Yes 1
Jeff S, Manager at Comfort Inn New River, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. More 

Princeton, NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 2, 2014

We stayed there only one night during the off-season, but the hotel is an excellent one. It was quiet, the staff was very friendly, and all the amenities were above average. Hot breakfast was well organized and plentiful.

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Jeff S, Manager at Comfort Inn New River, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. More 

Springford, Ontario
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 10, 2014

Stayed here for one night on our way through to North Carolina. Pre booked and pre paid on www.choicehotels.com. Check in was a breeze and the staff were friendly and helpful. Room was clean and comfortable although we found the bed a little too soft for our liking. Only issue was the number of lady bugs in the room. Breakfast... More 

Was this review helpful? Yes
Jeff S, Manager at Comfort Inn New River, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon More 

Garland, Texas
Top Contributor
332 reviews 332 reviews
158 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 14, 2014

I stayed here before and it was Good again! Staff is Great!Good Internet! Good T.V. Clean Rooms very comfortable! Better than other Hotels like the Big Names! You will love this Hotel! Rate is Fair ! They do not rob you like those other Chains!

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Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 8, 2014

Stayed here for one brief night, in town for white water rafting. Arrived late on a Saturday and the front desk staff were really nice. The room was nice - very comfy king sized bed and we slept great. Breakfast is mediocre, but that's ok. But a nice place to stay that felt clean and comfy and safe if you... More 

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Austin, Texas
Top Contributor
51 reviews 51 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 5, 2014

We stayed here while in town for a weekend of whitewater rafting. The hotel was easy to find and had ample parking. Check in was quick and easy and the staff we encountered were friendly. The room was clean and the bed comfortable enough. The fridge and microwave were nice to have - worked well for storing and reheating the... More 

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North Carolina
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 2, 2014

This is a very nice Comfort Inn near the New River bridge. All of the staff were very nice. The room was clean. The breakfast was good. I would definately stay here again. Make sure you visit the New River Bridge Visitor Center.

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