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All 22 Morgantown hotels

The Chestnut Boutique Hotel

3.5 of 5 Hotel   |   345 Chestnut Street, Morgantown, WV 26505
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The Chestnut Boutique Hotel
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Ranked #4 of 22 Hotels in Morgantown
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 28, 2014
banker112 pennsylvania
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109 reviews from our community

Traveler rating
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    13
    5
    3
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30
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Chestnut Boutique Hotel
See the most recent reviews
pennsylvania
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2014

Stayed at this hotel recently for business. While the hotel is a little bit hard to find, once you get there you can park your car and walk to many locations! The rooms are large and the beds are very comfortable. The gentleman checking me in was very pleasant to speak with and I didn't have to wait long. Love... More 

Was this review helpful? Yes
Joe P, Director of Sales at The Chestnut Boutique Hotel, responded to this review

Dear banker112, We at The Chestnut Boutique Hotel love our weekly business travelers! Thank you for taking the time to review and highlight some of your favorites while staying with us. We hope to see you soon, and as always call direct for the best rate! Kindly, Ashlee Boyd Sales & Marketing Director More 

Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 27, 2014

I can best describe our (hotel) room as the following: dank, dark, dismal!! (Not to mention the 70s dark decor!) This hotel is definitely "not a find". Read on... Bed--> a "marshmallow". Old, mushy and extremely uncomfortable. Carpet--> gave off a (sweet) odor from the cleaning chemicals they use. We could smell odor all night! Yikes!! Cleanliness: I just felt... More 

Was this review helpful? Yes
Joe P, Director of Sales at The Chestnut Boutique Hotel, responded to this review

Dear BaltimoreGirl505, We take each of our guests reviews very seriously - whether it be negative or positive. I sincerely apologize that your stay with us was not a pleasant experience. Our hotel uses low warm lighting and light scents of lavender in an effort to greet guests with a stress free intimate environment. The hotel features the Tivoli Elegance... More 

Ocean City, Maryland
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2014

I recently stayed at the Chestnut Hotel for business and loved the hotel. The decor is modern art and hip. Beautiful suites, comfy beds, wonderful staff and management team, love the coffee service on each floor. The hotel has an awesome roof top deck with 2 large hot tubs and an outdoor bar.

Was this review helpful? Yes 2
Joe P, General Manager at The Chestnut Boutique Hotel, responded to this review

Dear Janann21 We at The Chestnut Boutique Hotel greatly appreciate you taking the time to review our hotel based on your recent stay. We appreciate all the positive things you were able to share with us. We take great pride in our customer service. I am personally glad to see it is not overlooked. We hope that you stay with... More 

Scottsdale, Arizona
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2014

Terrific location. Easy walking distance to downtown area, PRT, and campus. Parking is convenient and free. Rooms are very clean, bed are very comfy and staff is helpful. It is however a "work in progress". Furniture is sparse, breakfast is minimal. The first time we stayed there was a small continental breakfast now it is a commercial muffin and coffee.... More 

Was this review helpful? Yes 1
Joe P, General Manager at The Chestnut Boutique Hotel, responded to this review

Dear Marie D Thank you for taking the time to review our hotel based on your recent stay. We are grateful for your repeat business and will hopefully be able to show improvement upon your next stay. Just barely open one year, we use these TripAdvisor reviews to help us better meet the needs of our guests. Thank You Shanna... More 

Woodbridge, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 3, 2014

went to see our son at WVU for 1 night. I was excited to stay here, we always stay wherever we travel at highly ranked chain hotels and was curious to see a small "boutique". we arrived very early and was told that checkout time just happened and they would get our room cleaned pronto and give me a call... More 

Was this review helpful? Yes 1
Joe P, General Manager at The Chestnut Boutique Hotel, responded to this review

Dear Luke B Thank you for taking the time to tell us about your stay. I do deeply apologize that the room did not meet your standards and expectations. Those concerns will be addressed. We are just hitting our one year anniversary and reviews like yours are used to help us make necessary changes to provide our customers with the... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2014 via mobile

We travel to Morgantown often and this was the first time we stayed here. This place is truely amazing the rooms are clean and spacious, the staff is very helpful and their are lots of resturants and shops within walking distance

Was this review helpful? Yes
Joe P, General Manager at The Chestnut Boutique Hotel, responded to this review

Dear BrianG2345 Thank you for taking the time out to review the hotel and share your experience with us and TripAdvisor. We are grateful for your business and we hope that you stay with us again soon. Thank You, Shanna Biser General Manager More 

Edmond, Oklahoma
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 22, 2014

Pros: Great Location downtown. Close to shopping, pubs and the PRT Station (Personal Rapid Transportation) and within walking distance of the restaurants along the river. Comfortable bed. Room is large. Free parking. Really, really nice staff. Cons: Unsafe bathtub. The bathtub/shower combination is very slippery, and there are no handholds along the shower wall. ( A lawsuit waiting to happen.)... More 

Was this review helpful? Yes 1
Joe P, General Manager at The Chestnut Boutique Hotel, responded to this review

Dear Sooner 78 Thank you for taking the time to tell us about your recent stay. I apologize for the areas that we were unable to meet your needs and I thank you for your positive comments as well. We have just hit our one year anniversary we take each and every review and hope to grow from our guest's... More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 11, 2014

Decided to stay overnight here on a drive from Cincinnati to Washington, D.C. Overall, it was a good experience. The room was really the highlight to me. It was very spacious with a king bed, a chaise and a long desk (no separate sitting area). I was especially surprised by the size of the bathroom - much bigger than an... More 

Was this review helpful? Yes 1
ChestnutHotel304, Director of Sales at The Chestnut Boutique Hotel, responded to this review

Dear Danirose83, Thank You kindly for the positive review. We are pleased that your stay with us was a pleasant experience. I hope that you are able to join us again in the future! Thank You, Ashlee Boyd Sales & Marketing Director More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 10, 2014

The Chestnut Boutique Hotel aspires to be a boutique hotel unfortunately it’s not operated or managed by management with boutique hotel experience. Don’t get me wrong, the employees are friendly and will go the extra mile but they just don’t have the polish and hospitality background that the Chestnut is trying to market. Initial Impression The Chestnut has a huge... More 

Was this review helpful? Yes
ChestnutHotel304, Director of Sales at The Chestnut Boutique Hotel, responded to this review

Dear Snouchy, I appreciate your feedback - the good and the bad. I'm sorry that we do not meet your expectations of a boutique hotel. The Chestnut Boutique Hotel approached its 1 year anniversary this past week. We are implementing more procedures, policies, boutique ideals, and staff training in an effort to continually get better. It is my goal that... More 

Martinsburg, West Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

The hotel and staff were perfect. I stayed for 3 nights and can't find one complaint. The room was so nice and modern. It truly reminded me of Vegas. With full access to the Rock top bar which is a rooftop bar with pool and hot tub. The staff was over the top with guest services. I noticed that they... More 

Was this review helpful? Yes 1
ChestnutHotel304, Director of Sales at The Chestnut Boutique Hotel, responded to this review

Dear Justin D, We at The Chestnut Boutique Hotel Thank You for your kind words and positive review. Our staff consistently strive to meet all the guests and patrons needs that frequent the hotel and onsite venues. Hope to see you again at The Chestnut Boutique Hotel. Thank You, Ashlee Boyd Sales & Marketing Director More 

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Additional Information about The Chestnut Boutique Hotel

Address: 345 Chestnut Street, Morgantown, WV 26505
Location: United States > West Virginia > Morgantown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Chestnut Boutique Hotel 3.5*
Number of rooms: 40
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