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All 5 Mineral Wells hotels

Comfort Suites Mineral Wells

2.0 of 5 Hotel   |   167 Elizabeth Pike, Mineral Wells, WV 26150
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Ranked #3 of 5 Hotels in Mineral Wells
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
Brennon O Clarksburg, West Virginia
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91 reviews from our community

Traveler rating
    53
    23
    9
    3
    3
See reviews for
23
18
7
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • All months
    (91)
  • Mar-May only
    (16)
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    (38)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (7)
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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

The fluorescent light above the sink buzzed after you turn it on. The shower head was not connected properly and water sprayed up the wall. The water pipes banged every time you used the water, including flushing the toilet. The room smells like smoke and there was no ice machine on the first floor.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Please accept our sincere apologies for the disappointments that occurred during your stay. We take all guest concerns and feedback very seriously and you can be assured that our Management and Maintenance Teams are addressing your comments. I understand that our General Manager has been in touch with you regarding your concerns, but if you have any further concerns or... More

Clarksburg, West Virginia
Top Contributor
50 reviews 50 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

At first glance, things looked clean in our room. After a few min. I could easily see dirty areas around the periphery. Quite obvious the staff is either rushing or is rushed. Television listing was in accurate and needs updating. Beds comfy. This room has ref.,.microwave and extra sink which was very helpful.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Thank you for taking the time to provide us with feedback on your stay. As mentioned in other reviews, we are generally well-known for our emphasis on cleanliness and I am very sorry to hear that this was not your experience. We are mindful of your comments and sincerely hope that you will stay with us again soon so that... More

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent a night and was happy with my stay. When I checked in, I received a coupon for two free drinks at the bar. I went to my room, it was clean and nice. The no smoking policy is great as this only helps the room smell clean. I did have some concerns when I pulled in. As you... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Thank you for being our guest and for taking the time to share your positive experience with other travelers here on TripAdvisor. We are delighted to hear that you enjoyed your stay and we appreciate your compliments on our convenient location, clean rooms, friendly staff and great amenities. We are fortunate to have pleasant guests who are generally quiet and... More

Top Contributor
76 reviews 76 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel room was clean and the beds comfortable. Easy on and off from expressway. Those are the things we expect when we stop for the night. The extras are what make us want to return. The staff made us feel welcome and all were pleasant. The rooms were quiet. The breakfast was the best we've had on our many... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Thank you for being our guest and for taking the time to share your positive experience with other travelers. We set high standards for product, service and cleanliness and it is very gratifying to hear that we met those standards during your stay. We are delighted to hear that our breakfast was the best of your journey! It's so important... More

Atlanta
1 review
5 of 5 stars Reviewed October 15, 2014 via mobile

I was traveling home from a brutal Obstacle Course Race and just HAD to grab a room on the way to heal my body and mind. I saw the Comfort Inn sign off the Expressway and sucked in only hoping for a shower and a clean bed. What I got was much, much more. The hotel was very clean and... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

We were simply delighted to be a sanctuary where you could begin your recovery after your Obstacle Course Race and we are thrilled to hear that you enjoyed your time with us. Thank you for taking the time to share your experience with other travelers. We appreciate your comments on the cleanliness of the hotel and guest rooms and the... More

Morgantown
Top Contributor
59 reviews 59 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 14, 2014

Was pleasantly surprised with the cleanliness and space in the suite. good price for what we got. the bed actually reminded me of home. It had initially started with less than friendly desk staff but the rest of the weekend was comfortable. easy access to places from here. Unfortunately the breakfast does not open til 7am on weekends and since... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

It is our goal to provide each of our guests with the best stay possible where everything exceeds their expectations. We are delighted to hear that this was the case with your stay. Thank you for your kind comments on the cleanliness of our spacious suites, the comfortable beds and our great value! I am sorry to hear that our... More

Parker, Arizona
1 review
4 of 5 stars Reviewed August 20, 2014

Great hotel. Well taken care of and great staff.. Mostly. I talk to all the staff ( Well, the staff they keep) and they know me well. They treat me like I'm part of the comfort suites family and I believe that is what makes the stay worth while. My first few stays there was an issue with my rate... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Thank you for trusting the Comfort Suites Mineral Wells for your hotel needs whenever you are in our area. Our goal is to welcome each of our guests as we would welcome a guest in our own home, so we are delighted to read your comments that our staff “really make you feel like home.” I would like to personally... More

Virginia
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 1, 2014

We stayed for one night but the hotel was very nice. The people at the service desk were helpful. The room was huge, although the sliding bathroom door was a little odd. The pool and hot tub were a nice bonus too.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Thank you for being our guest and for taking the time to share your experience with other travelers. We take pride in our hotel and the services that we offer and a great review from a TripAdvisor Senior Contributor such as yourself means the world to us. It was a pleasure having you as our guest and we are delighted... More

Cary, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014

EXCELLENT PRICE compared to other hotels along this route. WONDERFUL AMENITIES for a traveling family. EXCEPTIONAL SERVICE at check-in, during our stay, and at check-out. We will DEFINITELY STAY HERE AGAIN : )

Was this review helpful? Yes 3
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

Thank you for choosing the Comfort Suites Mineral Wells for your recent stay. We are thrilled to hear you enjoyed our wonderful amenities, great service and convenient location and all at a great value. That you "will definitely stay here again" is one of the greatest compliments you can give us and we look forward to welcoming you back! More

Laurelville, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2014

Super friendly staff, they went out of their way to help us with local info. Lobby, rooms, pool area all very clean and well maintained. Breakfast buffet was very good and well stocked. We stayed July 4th weekend for a boating trip, truck parking lot made it very easy to get truck and trailer in and out. Beds were very... More

Was this review helpful? Yes 3
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review

We set high standards for product, service and cleanliness and it is very gratifying to hear that we met those standards during your stay. We were delighted to read your comments about the comfort of your room, our friendly staff and the convenience of our location. We look forward to welcoming you back again soon! More

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Additional Information about Comfort Suites Mineral Wells

Address: 167 Elizabeth Pike, Mineral Wells, WV 26150
Phone Number:
Location: United States > West Virginia > Mineral Wells
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites Mineral Wells 2*
Number of rooms: 116
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Also Known As:
Comfort Suites Mineral Wells Hotel Mineral Wells
Mineral Wells Comfort Suites

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