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Holiday Inn Martinsburg

3.0 of 5 301 Foxcroft Ave., Martinsburg, WV 25401
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Certificate of Excellence 2014
Holiday Inn Martinsburg
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Holiday Inn Martinsburg
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129 reviews from our community

Traveler rating
    52
    42
    22
    10
    3
See reviews for
34
29
7
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brunswick, Maryland
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We haven't found any place lately that has room service, but this one does. With a smile and wonderful food! It's also lovely and unusual to have an in-house restaurant. This Holiday Inn does. The rooms and service were also lovely. And there's a military and government employee rate.

Was this review helpful? Yes
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

@Cyndi W: Thank you for choosing Holiday Inn Martinsburg for your recent hotel stay! We are so glad you were able to enjoy the convenience and friendly service of our restaurant. It is our pleasure to serve you and we hope to get the opportunity to do so again in the future. Warm Regards, Valinda McGovern Guest Services Manager More 

Nashua, New Hampshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 17, 2014

Nice room. King size bed, which is nice, but rather pricey if you're just looking for a place to bed down for a night. I was disappointed in the AC filter. They were filthy and I had to clean them. I thought that was something that Holiday Inn would take care of automatically. Some lesser hotels I stayed in did... More 

Was this review helpful? Yes
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for your recent stay at Holiday Inn Martinsburg. We are happy that you found the room to be satisfactory. We appreciate you taking the time to provide us with your feedback. We apologize that the price was higher than you had anticipated and will certainly take your feedback into account for ways to improve our services. Again, thank... More 

Laconia, New Hampshire
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 27, 2014

This is an OK lodging. Old fashioned air conditioning system. Elevator jammed and it took them 20 minutes or so to extract me ! I suppose that does happen but the call box was not properly marked. Beds comfortable. Breakfast not included; cost is reasonable but food is not great. Basically a roadside hotel.

Was this review helpful? Yes 1
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@toujoursenroute: Thank you for choosing Holiday Inn - Martinsburg. We appreciate your feedback and will certainly consider your comments for making improvements. More 

Portsmouth
Top Contributor
58 reviews 58 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 22, 2014

5 of us stayed for the night of Sunday September 14th after a visit to Washington DC - we were all pretty tired when we arrived at the hotel. The staff were friendly, the hotel was clean and the breakfast the following morning was welcome - we would recommend to others.

Was this review helpful? Yes
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@MaxonianPortsmouth: Thank you for your positive feedback from your recent stay at Holiday Inn - Martinsburg! We hope you will stay with us the next time your travels bring you through Martinsburg, WV. More 

Reading, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 2, 2014

The hotel has had some issues from what I hear but are in a step in the positive direction. I think the staff could use some customer service training in the form of, the "Rules" aren't always good for the customer. I witnessed 2 situations that affected negatively towards customer service. My friend asked to check in at 12:30pm and... More 

Was this review helpful? Yes
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@CrownePlazaReading: Thank you for choosing to stay at Holiday Inn - Martinsburg. We appreciate your feedback. We apologize if the customer service was less than satisfactory. In regards to early check in, we do our best to accommodate those requests and do so when rooms are available. I hope you will consider staying with us again to see how we... More 

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stayed here on our way home from Tennessee,kind of a last minute thing.friendly desk staff,clean building. Nice pool and workout areas.I will say however,the building has a very odd layout that is not user friendly. Also not getting a free hot breakfast was missed as we often stay at Hampton inns or country inns and suites.

Was this review helpful? Yes
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@78silverado: Thank you for choosing Holiday Inn - Martinsburg for your hotel destination! We appreciate you taking the time to provide us with your feedback. In the future, ask about our best for breakfast rate, where for just a few more dollars, you can have breakfast included in your room rate. More 

Harrisburg, Pennsylvania
Top Contributor
50 reviews 50 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 12, 2014

I'm generally a "Marriott guy" but had some Holiday Inn points to use, and Marriott doesn't have a property in Martinsburg. Stayed overnight and found the staff to be exceedingly pleasant and helpful, and the room clean and quiet. Only issue is that although we stayed on a non-smoking floor, the smell of smoke still gets into the air conditioning... More 

Was this review helpful? Yes
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for choosing to stay at Holiday Inn - Martinsburg for your recent visit to WV. We appreciate your positive review of our staff and accomodations and we will certainly consider your comments about the smoke smell in the room. We hope to see you again should your travels bring you to WV. More 

Steubenville Area
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

I want to make clear from the outset that my wife and I did not stay here. But we did attend a wedding reception at the Holiday Inn and also spoke with many others in the wedding party who did stay here. If the room offerings match in any way the quality of the wedding reception food and staff, then... More 

Was this review helpful? Yes
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for your shining review of the Holiday Inn - Martinsburg events and staff! We are delighted that your reception experience was an enjoyable one, and we hope you will choose to stay with us should your travels bring you back to Martinsburg. More 

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 6, 2014

We were given a fantastic deal on a suite. The large heated indoor pool was open late and then early AM. The hotel restaurant was good and kids eat FREE. The room was spacious, clean and comfy. Overall a great experience.

Was this review helpful? Yes 1
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for choosing Holiday Inn - Martinsburg as your hotel destination and providing us with your positive feedback. We are thrilled that you enjoyed your stay and hope that you will choose our hotel next time your travels bring you to Martinsburg. More 

NY State
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

My grandmother and I travelled to the area to visit family and having never been to WV we weren't sure what to expect, coming from the New York City area. What we found was a hotel (and staff) that would run circles around anything in our area. Talking to my husband back home on the first night I told him... More 

Was this review helpful? Yes 1
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review

@ChristinaA214: Thank you for recently choosing to stay at the Holiday Inn - Martinsburg. We appreciate your feedback and are thrilled that we were able to surprise you with our facility and service. Thank you for spreading the kind words about the Holiday Inn - Martinsburg! We look forward to seeing you the next time you travel to Martinsburg, WV! More 

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Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Phone Number:
Location: United States > West Virginia > Martinsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Number of rooms: 120
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Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn

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