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Holiday Inn Martinsburg

3.0 of 5
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301 Foxcroft Ave., Martinsburg, WV 25401
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Holiday Inn Martinsburg
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Ranked #3 of 13 Hotels in Martinsburg
A recent review
3 of 5 stars reviewed 1 week ago
rdavidp Morgantown, West Virginia
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140 reviews from our community

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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Morgantown, West Virginia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I am baffled by the rave reviews. The staff here ARE super nice, but the hotel - is bizarre. It is clean. And it seems the third room is decent. I sound high maintenance, but I am not - the first room, I asked to be moved since the couple across the hall kept beating their child so loudly that... More 

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HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for your candid feedback about your experience at our hotel. I do apologize for the unfortunate circumstances which seemed to surround your stay. Unfortunately, since we are unable to censor our guests, at times we may have people who stay that provide others with a less than enjoyable experience, and for that we, as a staff, apologize. We... More 

Westbrook, Maine
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall my wife and I thoroughly enjoyed our stay at the Martinsburg Holiday Inn on the 24th and 25th of April. The Holiday Inn is located in a great location right off the highway and within walking distance of several restaurants. It is also close to Harpers Ferry and Hollywood Casino. The staff are professional, courteous, and very customer oriented.... More 

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HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

We are so glad you and your wife chose to stay at Holiday Inn Martinsburg during your weekend getaway. Thank you for your recommendation of our hotel, ammenities, and staff. The next time you are in the area, we look forward to serving you again. More 

Inwood, West Virginia
Top Contributor
65 reviews 65 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 18, 2015

The Holiday Inn in Martinsburg is a great hotel and reasonably priced. Best of all they are pet friendly, so your whole family can stay. Clean rooms, friendly staff, and easy access to restaurants, gas stations, and shopping makes this place a great choice. Their restaurant offers good food and friendly service too if you want to stay in.

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HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you, Dave B! We appreciate your review of our hotel and we are so thrilled that you and your family enjoyed your stay. We hope to see you again. More 

Loudon, New Hampshire
Top Contributor
76 reviews 76 reviews
26 hotel reviews
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

Pet friendly, easy off and on highway, bad food, clean beds and it works for a stop on the way home from the south. Could not get coffee until 7 am... Found alternate means in a local gas station. Priced higher than one would expect for such accommodations. Our ground floor room needed a good deep cleaning.

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HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Hi PlayaDelCarmenFreak, Thank you for choosing Holiday Inn Martinsburg during your travels home. We appreciate you taking the time to provide us with your feedback. We apologize that you found some of the aspects of your stay to be less than satisfactory. Your feedback allows us to see areas of improvement, and we hope you will stay with us again... More 

2 reviews
5 of 5 stars Reviewed March 29, 2015

I recently stayed there for almost a week due to some remodeling at my house.The staff and service was great.I would say they made me feel at home while away from mine.The rooms are clean and cozy and close to near by stores and restaurants.

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HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

@3csandme: Thank you for choosing Holiday Inn Martinsburg as your home away from home. We are so glad you experienced a comfortable stay while your home was being renovated. More 

Senior Contributor
27 reviews 27 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 18, 2015

Checking in was a breeze! The Front Desk Clerk was helpful and polite. Our room was easy to find and clean. The beds were comfortable. The pool (viewable from the restaurant) was fun for the kids. The air temp in the pool area was HOT but that's great if you were swimming. Very comfortable hotel. Ample parking close to the... More 

Was this review helpful? Yes 1
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hello Stampinerin, We are so glad you enjoyed your stay with us at Holiday Inn Martinsburg. Thank you for choosing our hotel during your family travels. We appreciate your positive feedback and most importantly that you had a delightful experience with us. Please bring your family back to stay with us again soon. More 

New York
Top Contributor
127 reviews 127 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 18, 2015

Asked for a room that would be easily accessible from the check-in front desk because I cannot walk any distance and my wheelchair was buried in the trunk with a lot of suitcases, bags, boxes, etc on top of it. They said they'd give me a room right on the 3rd floor just down the hall from the desk. (3rd... More 

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Halifax, Canada
Top Contributor
226 reviews 226 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 4, 2015

The convenient location off the highway was our main reason for staying here. The staff were pleasant and welcoming, especially the morning breakfast staff attendants. If you are a light sleeper, would recommend requesting a room on the other side of the Inn.

Was this review helpful? Yes 1
Hampton, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2015

I originally posted a 2 star review directly with the Holiday Inn Martinsburg, but it was rejected because they said I mentioned a competing hotel. I didn't, but now I understand why their ratings are higher on their page then here. I won't stay here again and would not recommend it. My stay was included mediocre food twice through room... More 

Was this review helpful? Yes 1
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@Blake757: We apologize that your experience at our hotel was less than satisfactory. We appreciate your feedback, and assure you that measures have been taken to correct your concerns. More 

Martinsburg, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

The hotel is quiet and clean and well appointed for the money. Free breakfast if booked through the internet on thThe hotel is quiet and clean and well appointed for the money. Free breakfast if booked through the internet on their site. The food was less than desirable. Friendly front desk service. The food was just okay. The dining room... More 

Was this review helpful? Yes 1
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Hello 4ever-us-1106, Thank you for your feedback! We appreciate you choosing Holiday Inn Martinsburg, and we look forward to serving you again. More 

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