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Red Roof Inn Charleston West - Hurricane

2.0 of 5 500 Putnam Village Dr, Hurricane, WV 25526
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Certificate of Excellence 2014
Red Roof Inn Charleston West - Hurricane
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Red Roof Inn Charleston West - Hurricane
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58 reviews from our community

Traveler rating
    22
    17
    8
    7
    4
See reviews for
18
15
4
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (26)
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Jackson
Top Contributor
248 reviews 248 reviews
86 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Really hard to find because it's behind a strip mall and the sign is not that tall. Once you get there, the people at the front desk are nice and friendly. The room was okay. I had a standard double because we were doing a driver exchange so when I left, another driver came in. Room was clean and the... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I agree we can be hard to find. A lot of building up around us has occurred since our property was built. I appreciate your detail in your review and I believe we offer a clean, comfortable room at a fair price with a friendly staff. Thanks for your business and I hope to see... More 

Garland, Texas
Top Contributor
299 reviews 299 reviews
146 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed October 13, 2014

Impressed again! Stayed here before and same GREAT SERVICE! ROOMS ALL NEW! Very clean! Internet also good! One of the Best RedRoof but Erie, Pa. is #1 and this one is #2! Congrat's to RedRoof for making the changes ROOMS are so much better!

Was this review helpful? Yes 1
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed staying with us again and that you like our new rooms. I will pass your comments along. We do offer clean, comfortable rooms at a fair price with friendly service. Thanks for your business and I hope to see you again on your next trip. Jon Campbell, General Manager. More 

Saint Louis, Missouri
1 review
2 of 5 stars Reviewed October 12, 2014

We passed through twice within the week of our travel in mid August. Location is good. The decor is very nice. But the floor was dirty and bath gritty. We spilled some liquid on the tiled floor and in the process of wiping it up the towel was very soiled from dirt. It was obvious that the maids did not... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm sorry that you did not enjoy your stay with us. I can certainly understand how upsetting this is and rest assured we are addressing this issue. We will use this to get better so that we can continue to offer a clean, comfortable room at a fair price. I hope you will give us... More 

Pensacola, Florida
2 reviews
5 of 5 stars Reviewed October 6, 2014

I was in the area for the Pumpkin Festival in nearby Milton, West Virginia. Without a reservation, I was able to secure a great smoke free room that was very cimfortable and reasonably priced. I will certainly return to the Inn when I am again in that area.

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us during the Pumpkin Festival. I agree that we provide a clean comfortable room at a fair price with friendly service. I hope to see you again on your next trip into town. Thanks for your business. Jon Campbell, General Manager. More 

Rocky Mount, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

As one who stays in hotels every week for my job, I've seen the good, the bad, and the ugly. When traveling on leisure, for an overnight stop I look for a place to take a shower and sleep that's clean and comfortable. We stayed here 8-8-14 for one night. Check in was flawless, the room was spotlessly clean, room... More 

Was this review helpful? Yes 2
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you like our renovated rooms. We believe that we provide a clean, comfortable room at a fair price with friendly service. Thanks for your business and I hope to see you again on your next trip through town. Jon Campbell, General Manager. More 

Louisville
Top Contributor
76 reviews 76 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 21, 2014

Red Roof Inns are usually VERY easy to find - alas, this is not one of them. "Hidden" behind a strip shopping center, I drove around for about 15 minutes before finding it (thank goodness for the TALL sign!). It would be nice if they had a large sign at the main road as to where to turn - maybe... More 

Was this review helpful? Yes 1
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I appreciate your comments about our location. Since we were the first business in the area 37 years ago, a lot has built up around us and it is difficult to find the first time. We do have a sign by the road, but it is on the other side of the road. I usually... More 

Severn, Maryland
Top Contributor
123 reviews 123 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 11, 2014

After driving for 14 hours, we stopped at this Red Roof Inn and highly recommend it. We did not have reservations and arrived at midnight. The check-in clerk was friendly, efficient and quick. We stayed in a king, non-smoking room. Everything was immaculate, the bed was comfortable, and there was no noise from the highway. Check-out was also friendly, efficient... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us. I agree with you that we have clean, comfortable rooms with a friendly staff at a fair price. We appreciate your business and I hope to see you again on your next trip through town. Jon Campbell, General Manager. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

Very friendly when taking my reservation, I had a problem with my room and housekeeping was very helpful about it. The front desk was very nice and even upgraded my room. I honestly didn't even expect that at all. Most red roof inns I go to have very bad customer service. Not this 1. Thanks guys! I will be back.

Was this review helpful? Yes 1
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us and that we were able to take care of the issue you had with your room. I do believe that we offer a clean comfortable room at a fair price with a friendly staff. Thanks for your business and I hope to see you again on your... More 

Independence
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 25, 2014

They recently remodeled and did a nice job. Only the inside was remodeled but its the inside that matters. The air conditioning was great, king bed was good, pillows not so good. I would give a great rating except that I had trouble getting the toilet to flush. I called the front desk and she admitted that some of the... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I appreciate your details about your stay. We will address the issues you had with the toilet. I'm glad you enjoyed your stay and see the value the we offer. Clean, comfortable rooms at a fair price with friendly service. Thanks for your business and I hope to see you again on your next time... More 

Marion, Ohio
Top Contributor
81 reviews 81 reviews
49 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 13, 2014

first thanks for reading my review. This property is tucked away behind some other buildings some sort of shopping plaza. So the noise from the freeway wasn't a factor. Red Roof Inns for the most are you get exactly what you pay for a clean room and a shower. Out the door for less than $80 with AAA discount..... Check... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm very pleased anytime a guest writes a review for us, it is how we get better. I do agree that we offer a clean comfortable room at a fair price with a friendly staff. No frills, but a good value and a great stop off on longer trips. Thank you for your business and... More 

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Additional Information about Red Roof Inn Charleston West - Hurricane

Address: 500 Putnam Village Dr, Hurricane, WV 25526
Location: United States > West Virginia > Hurricane
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Charleston West - Hurricane 2*
Number of rooms: 79
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Also Known As:
Red Roof Inn Hurricane
Hurricane Red Roof Inn

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