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Red Roof Inn Charleston West - Hurricane

500 Putnam Village Dr, Hurricane, WV 25526
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Red Roof Inn Charleston West - Hurricane
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Red Roof Inn Charleston West - Hurricane
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67 Reviews from our TripAdvisor Community

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Traveler rating
    23
    20
    10
    8
    6
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21
18
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (67)
  • Mar-May only
    (12)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (3)
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Raleigh, North Carolina
Level Contributor
11 reviews
3 of 5 stars Reviewed 3 weeks ago

Nothing wrong with the room, just your average motel room. However, a lot of the clientel seemed to live there and didn't speak english, at least not around other english speaking people. They congregated on the balcony and parking lot to watch what you carried in from your car, they took great interest in you and your belongings. They also... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm not sure how to respond to your review. Certainly we do have people of all races that stay with us and I can assure you that our guest's security is our highest priority. We strive to provide a clean, comfortable room at a fair price with friendly service. Thank you for your business. Jon... More 

Charleston, West Virginia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed June 28, 2015

We had construction going on at our house and as night shifters we needed somewhere close by to sleep while the crew worked on our house. The first thing we noticed was that the sink had dirt all in it and backed up whenever water was turned on. That wasn't a big deal, just annoying. On day 2 of our... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm very sorry you did not have a good stay with us. I certainly understand your frustration of being disturbed while you are trying to rest. I will certainly review this with my staff to make sure we react better to respect the needs of all of our guests. Certainly the size of this tournament... More 

Travelers are raving about these Hurricane hotels

Macclenny, Florida
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 23, 2015

Finding the hotel was part of our adventure. Really not bad - get off the exit ramp, turn into shopping center, instead of going right ( you can) you go left and stop at the end of the building, make a right and go behind the shopping center. You will see the entrance and lobby in front and to the... More 

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm very sorry that we had the hot water problem during your stay with us. This should have never happened, but we appreciate your understanding. Thanks for the detailed directions and overview of the property. I agree that we have several good places to eat very close by and that we provide a clean, comfortable... More 

Clifty, Kentucky
2 reviews
2 of 5 stars Reviewed June 23, 2015

We often stop at Red Roofs on our travels. The location at Hurricane was the closest to the route we were taking. First of all when I checked in I was told there was no hot water since it was Sunday and no plumber working. Our room was an ADA room but it was the opposite end from the lobby... More 

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm very sorry that the hot water was our during your stay. This should have never happened and we are taking measures to make sure it never happens again. I certainly understand how frustrating this can be when you are travelling. I'm glad that you did find the room clean and comfortable during your stay... More 

Columbus, Ohio
1 review
1 of 5 stars Reviewed June 15, 2015

Was meeting my elderly parents there to stay near the venue for our family reunion and reserved adjacent rooms with parking at the door to the room for obvious with the elderly. Upon arrival was given rooms with no parking within 4 rooms (or about 60 feet). Before occupying the room I returned to the desk to request different adjacent... More 

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I am terribly sorry that you had such a bad experience with us. It is never acceptable to have a dirty room and we will definitely address that issue. We do pride ourselves on clean, comfortable rooms and we will use this to get better. Jon Campbell, General Manager. More 

Alliance, Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 14, 2015

After some confusion upon arrival, first room we were given was occupied, second room dirty, the third room was great, clean and comfortable. Front desk was very appologetic over the first 2 rooms and adjusted our rate which we definitely appreciated. Even after all that would still stay at this red roof as we have before. Front desk very helpful,... More 

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm sorry that you had so much trouble at check in. That should not happen and we will most definitely work on that. I am glad that you enjoyed your stay with us. We appreciate your business and hope to see you again on your next trip through town. Jon Campbell, General Manager More 

Columbus, Ohio
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2015

The hotel room was very clean. The bed was extremely comfortable. I stayed there because I had business in the area. The front desk people were all very nice and seemed to really care about making my stay a nice one. My only problem was the wifi was a little weak but it worked well enough for me to do... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us. I will pass your comments along to my staff. We do provide a clean, comfortable room at a fair price with friendly service. No frills, but a good deal. Thanks for your business. Jon Campbell, General Manager. More 

Yorktown, Virginia, USA
2 reviews
4 of 5 stars Reviewed April 23, 2015

A nice quiet motel. Room was clean and well appointed. Staff was helpful and friendly. Pet friendly with pet station with clean up bags and they stay free. The hook up for using my laptop was very convenient and accessible. Internet was a little slow. The turn in for the motel is hard to find. It is right across from... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you and your pet enjoyed your stay with us. We are glad to let your pet stay for free. They are part of the family. I see that you agree that we provide a clean, comfortable room at a fair price with friendly service. Thanks for your business and I hope to see... More 

Rock, West Virginia
1 review
5 of 5 stars Reviewed April 22, 2015

I had to find a room for one night that would accept a cat. Red Roof Inn came through for me. The room was very comfortable and spacious. I didn't feel closed in as I have in many other rooms. The bed was so comfortable, and having internet, a microwave and refrigerator made everything just right for me. Also, I... More 

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. Red Roof Inn loves pets. I'm glad you and your cat enjoyed your stay with us. We offer clean, comfortable rooms at a fair price with friendly service for both you and your pet. Thanks for the business and I hope to see you again real soon. Jon Campbell, General Manager. More 

Jackson
Level Contributor
353 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed January 25, 2015

Really hard to find because it's behind a strip mall and the sign is not that tall. Once you get there, the people at the front desk are nice and friendly. The room was okay. I had a standard double because we were doing a driver exchange so when I left, another driver came in. Room was clean and the... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I agree we can be hard to find. A lot of building up around us has occurred since our property was built. I appreciate your detail in your review and I believe we offer a clean, comfortable room at a fair price with a friendly staff. Thanks for your business and I hope to see... More 

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