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Red Roof Inn Charleston West - Hurricane

500 Putnam Village Dr, Hurricane, WV 25526
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Red Roof Inn Charleston West - Hurricane
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Red Roof Inn Charleston West - Hurricane
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61 reviews from our community

Traveler rating
    23
    19
    8
    7
    4
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19
15
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Ohio
Contributor
17 reviews 17 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel room was very clean. The bed was extremely comfortable. I stayed there because I had business in the area. The front desk people were all very nice and seemed to really care about making my stay a nice one. My only problem was the wifi was a little weak but it worked well enough for me to do... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us. I will pass your comments along to my staff. We do provide a clean, comfortable room at a fair price with friendly service. No frills, but a good deal. Thanks for your business. Jon Campbell, General Manager. More 

Yorktown, Virginia, USA
2 reviews
4 of 5 stars Reviewed April 23, 2015

A nice quiet motel. Room was clean and well appointed. Staff was helpful and friendly. Pet friendly with pet station with clean up bags and they stay free. The hook up for using my laptop was very convenient and accessible. Internet was a little slow. The turn in for the motel is hard to find. It is right across from... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you and your pet enjoyed your stay with us. We are glad to let your pet stay for free. They are part of the family. I see that you agree that we provide a clean, comfortable room at a fair price with friendly service. Thanks for your business and I hope to see... More 

Rock, West Virginia
1 review
5 of 5 stars Reviewed April 22, 2015

I had to find a room for one night that would accept a cat. Red Roof Inn came through for me. The room was very comfortable and spacious. I didn't feel closed in as I have in many other rooms. The bed was so comfortable, and having internet, a microwave and refrigerator made everything just right for me. Also, I... More 

Was this review helpful? Yes
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. Red Roof Inn loves pets. I'm glad you and your cat enjoyed your stay with us. We offer clean, comfortable rooms at a fair price with friendly service for both you and your pet. Thanks for the business and I hope to see you again real soon. Jon Campbell, General Manager. More 

Jackson
Top Contributor
309 reviews 309 reviews
104 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed January 25, 2015

Really hard to find because it's behind a strip mall and the sign is not that tall. Once you get there, the people at the front desk are nice and friendly. The room was okay. I had a standard double because we were doing a driver exchange so when I left, another driver came in. Room was clean and the... More 

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RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I agree we can be hard to find. A lot of building up around us has occurred since our property was built. I appreciate your detail in your review and I believe we offer a clean, comfortable room at a fair price with a friendly staff. Thanks for your business and I hope to see... More 

Garland, Texas
Top Contributor
332 reviews 332 reviews
158 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 13, 2014

Impressed again! Stayed here before and same GREAT SERVICE! ROOMS ALL NEW! Very clean! Internet also good! One of the Best RedRoof but Erie, Pa. is #1 and this one is #2! Congrat's to RedRoof for making the changes ROOMS are so much better!

Was this review helpful? Yes 2
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed staying with us again and that you like our new rooms. I will pass your comments along. We do offer clean, comfortable rooms at a fair price with friendly service. Thanks for your business and I hope to see you again on your next trip. Jon Campbell, General Manager. More 

Saint Louis, Missouri
1 review
2 of 5 stars Reviewed October 12, 2014

We passed through twice within the week of our travel in mid August. Location is good. The decor is very nice. But the floor was dirty and bath gritty. We spilled some liquid on the tiled floor and in the process of wiping it up the towel was very soiled from dirt. It was obvious that the maids did not... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm sorry that you did not enjoy your stay with us. I can certainly understand how upsetting this is and rest assured we are addressing this issue. We will use this to get better so that we can continue to offer a clean, comfortable room at a fair price. I hope you will give us... More 

Pensacola, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

I was in the area for the Pumpkin Festival in nearby Milton, West Virginia. Without a reservation, I was able to secure a great smoke free room that was very cimfortable and reasonably priced. I will certainly return to the Inn when I am again in that area.

Was this review helpful? Yes 1
redroofmanager1, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us during the Pumpkin Festival. I agree that we provide a clean comfortable room at a fair price with friendly service. I hope to see you again on your next trip into town. Thanks for your business. Jon Campbell, General Manager. More 

Rocky Mount, North Carolina
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

As one who stays in hotels every week for my job, I've seen the good, the bad, and the ugly. When traveling on leisure, for an overnight stop I look for a place to take a shower and sleep that's clean and comfortable. We stayed here 8-8-14 for one night. Check in was flawless, the room was spotlessly clean, room... More 

Was this review helpful? Yes 3
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you like our renovated rooms. We believe that we provide a clean, comfortable room at a fair price with friendly service. Thanks for your business and I hope to see you again on your next trip through town. Jon Campbell, General Manager. More 

Louisville
Top Contributor
86 reviews 86 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 21, 2014

Red Roof Inns are usually VERY easy to find - alas, this is not one of them. "Hidden" behind a strip shopping center, I drove around for about 15 minutes before finding it (thank goodness for the TALL sign!). It would be nice if they had a large sign at the main road as to where to turn - maybe... More 

Was this review helpful? Yes 1
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I appreciate your comments about our location. Since we were the first business in the area 37 years ago, a lot has built up around us and it is difficult to find the first time. We do have a sign by the road, but it is on the other side of the road. I usually... More 

Severn, Maryland
Top Contributor
122 reviews 122 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 11, 2014

After driving for 14 hours, we stopped at this Red Roof Inn and highly recommend it. We did not have reservations and arrived at midnight. The check-in clerk was friendly, efficient and quick. We stayed in a king, non-smoking room. Everything was immaculate, the bed was comfortable, and there was no noise from the highway. Check-out was also friendly, efficient... More 

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review

Thank you for your review. I'm glad you enjoyed your stay with us. I agree with you that we have clean, comfortable rooms with a friendly staff at a fair price. We appreciate your business and I hope to see you again on your next trip through town. Jon Campbell, General Manager. More 

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