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Quality Inn New River

2.5 of 5
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103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)
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Quality Inn New River
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Ranked #1 of 1 Hotels in Fayetteville
A recent review
4 of 5 stars reviewed 4 days ago
Monica W Winston Salem, North Carolina
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131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winston Salem, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This little hotel looks a little dated, but it is clean and we will definitely stay there again when traveling through the New River Gorge area. Very family oriented. Pool is nice and in a central location. We also ate in the little restaurant on site and it was good. Good service, clean rooms, beautiful surroundings. Only minutes from the... More 

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Greater Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I had a lovely week at this hotel, it covered my needs, the rooms are spacious and well equipped, very clean in rooms, and all around the site. Had a hot and cold breakfast, lovely pool and picnic area and the bonus was laundry facilities. The staff were very helpful and friendly, I would certainly stay there again. Lots of... More 

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richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us . We appreciate your kind words. We strive to be friendly I'm glad you noticed. Hope to see you again soon ! More 

Saskatchewan, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a one night stop on the way through. Desk clerk was super nice and helpful, and the other staff we ran into were very friendly as well. Room was clean and everything worked fine. The ground floor unit we were in had a bit of a creaky floor (which might not bother some, but if you are really... More 

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richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! Appreciate the comments on our staff. We strive to provide good service with a smile. It's important to be friendly and courteous to your customers. Hope to see you again soon. More 

Spencerville, Indiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The desk clerk was a great guy. He was very pleasant and was very upbeat. Our room was great for the price. The outside pool was awesome. The breakfast was great. The gal the worked there did and excellent job. We bought some things in there little shop, the gal serving breakfast helped up with a few items to bring... More 

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richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! We're glad you had a great stay. We appreciate your kind remarks. It's good to see all departments contributing to our main goal of giving great customer service ! It's important that all staff members provide good customer service . Hope to see you soon. More 

maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

nice clean room, bar and grill was very good and close to everything. would stay again there is a dairy queen, gas station and liquor store right beside the motel. we got to the breakfast area 15 minutes before it was closed thinking there wouldn't be much left the woman made us sausage and eggs and offered to get anything... More 

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richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! We appreciate your kind words. We strive to give guests good service with a smile . Glad you enjoyed the bar and grill and were well taken care of for breakfast. Hope to see you again soon . More 

Crawfordville, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel seemed to have seen better days. It was in a good location and perhaps it just needs a major refresh. We found things to be a bit on the shabby side. The night's rest was interrupted at 1 AM by the maintenance man knocking on our door to deliver a plunger. Unfortunately we had not called for one!

Was this review helpful? Yes 1
richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! I appreciate you taking the time to offer your candid remarks. We apologize for the untimely knock from our maintenance man and will certainly look into that. We are working hard on renovations to give the motel a fresher look. We have been here awhile now in our 31st year have done a considerable... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good for a motel in this class and would stay again. The queen beds were comfy with four pillows on each bed which was nice. No major frills and no workout room any longer that we did see listed on some literature, but overall great value for a motel with breakfast included. Breakfast area was kept very clean and... More 

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richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! We appreciate your kind remarks. Sorry about the dog barking we allow pets and at times they can be bothersome but we would have tried to resolve the situation had we known. Hope to see you again soon . Happy 4th of July ! More 

Washington, DC
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice, clean room with a high value experience. Very convenient to New River Gorge Bridge and adventure activities. We would stay here again. The motel's bar and grill restaurant has a good menu and pleasant service. We enjoyed our stay and recommend this location.

Was this review helpful? Yes 1
richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! We appreciate your review. We strive to be friendly and we get many compliments on the bar & grill as well. Hope to see you again soon. Happy 4th of July ! More 

Rochester, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked a two-night stay at the Quality Inn New River last weekend and was thoroughly pleased with my experience. My wife and two children were visiting the Fayetteville area for a family reunion and the motel's location was perfect. As a front desk manager at a busy hotel in upstate New York, I know what needs to happen to... More 

Was this review helpful? Yes 2
richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! We appreciate your kind words. We strive to be friendly and helpful glad we met the mark there. Customers should be appreciated and never be taken for granted. Glad you enjoyed your visit hope to see you soon ! More 

Baden, PA
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice accommodations in Fayetteville. It was recommended by an acquaintance who stays there when going to the area. It is close to New River Gorge. This is an older property that is well kept. The rooms are larger than normal, comfortable and clean. Bathroom sink is outside the shower/toilet area which helps in the morning. The air conditioning unit is... More 

Was this review helpful? Yes
richard m, Owner at Quality Inn New River, responded to this review

Thanks for staying with us ! We appreciate your comments. We've replaced nearly half of the ac units and will continue to do so. The new units do a better job of keeping the noise down. Hope to see you again . More 

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