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Quality Inn Spring Mills - Martinsburg North

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1220 TJ Jackson Drive, I-81 Exit 20, Falling Waters, WV 25419 (Formerly Holiday Inn Express)
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Quality Inn Spring Mills - Martinsburg North
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Quality Inn Spring Mills - Martinsburg North
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104 Reviews from our TripAdvisor Community

Traveler rating
    31
    28
    30
    7
    8
See reviews for
27
30
11
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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There are newer reviews for Quality Inn Spring Mills - Martinsburg North
See the most recent reviews
Baltimore, Maryland
Contributor
13 reviews 13 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 12, 2014

I love staying at the Holiday Inn Express. It's making me want to stay at other Holiday Inn Express in other locations.The location was convenient, the room was clean, the staff was friendly and helpful and the breakfast was great!

Was this review helpful? Yes 6
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

We appreciate you choosing our Holiday Inn Express Martinsburg North and thank you for your lovely words. My team and I want to always be your home away from home when you are here and we hope to have the opportunity to welcome you back soon. More 

Toronto, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 6, 2014

As mentioned in other reviews, this hotel changed management and from the sounds of it, the property was not in good shape when they took over. We experienced some hiccups (room lock didn't work), but they were very attentive and moved us to another room right away. Hotel seems clean and in good shape, would definitely recommend it based on... More 

Was this review helpful? Yes 3
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for choosing to visit us. I'm glad our team was attentive to your needs and that you observed that everything was clean. We'll keep upgrading and look forward to the opportunity to make your next stay even better. More 

Ephrata, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

Overall nice hotel. Front desk personnel need to have a class on etiquite. The female hotel manager let me stand there instead of placing a telephone call on hold to answer my question. WHen you enter the hotel you are not greeted with good day, may I help you or otherwise. The breakfast closes exactly at 9:30am and they are... More 

Was this review helpful? Yes 1
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for staying with us and taking the time to let us know about your experience. I appreciate your compliment that the hotel is nice overall and that the housekeeping staff member was terrific. Thank you, also, for letting me know what areas we can improve on to make your next experience a 5-star stay. We will be sure... More 

Richmond, Virginia
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 7, 2014

We stayed here for just one night on our way somewhere else because it was conveniently located just off of the highway. The front desk agent was very friendly and welcoming. Unlike some of the other reviews on here we found our room to be very clean - however the toilet seat was left up and that's gross and a... More 

Was this review helpful? Yes 2
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for writing and complimenting our friendly, welcoming staff and very clean rooms. I'm glad to know that you enjoyed your experience. We apologize for turning the A/C unit temperature too low; it is August and we want to help you stay cool but we certainly want you comfortable as well. Thank you for letting us know what you... More 

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2014

We spent a week at this property at the end of July while our home was under renovation. The rooms are kept spotlessly clean, all staff were friendly, helpful and competent. Breakfast is way better than average. I didn't experience the older managment--the new crew is really trying to take care of their guests.

Was this review helpful? Yes 7
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for staying with us while your home was being upgraded. I will be sure to pass on your compliments about our above-average breakfast, spotless rooms and friendly staff. My team and I enjoyed having you here with us and it will be our pleasure to welcome you back again soon. More 

Falling Waters, West Virginia
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2014

I do not believe the last review was fair , as I have been here for a week as well . the place as I can see Was not up to par as far as a Holiday Inn should be , before had as the person mention , in their comment . I understand New management lost All of the... More 

Was this review helpful? Yes 1
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for taking the time to write a review of your visit with us. I'm glad to hear you and your pups were at home here with our team. We're seeing better reviews lately as we're working to make everything a little better each day and appreciate you giving us a try. Please stop in and see us again... More 

Martinsburg
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 14, 2014

I recently stayed at the holiday inn express and had a very terrible experience with my room. The bathroom had urine on the floor, no soap, no shampoo, and the towels looked like they were thrown on the rack. I was informed that there was a change in management when I checked in so I expected my stay to be... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Dear Collegeboyswag247, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the room accommodations you had fell below your expectations. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. We have sent you private... More 

Travelers are raving about these Falling Waters hotels

Winston Salem, North Carolina
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

This hotel is very recently under new management and staff. The rooms are clean, the staff was very attentive to our needs and all around a great expeience. The new GM even checked with us to make sure that we had everything we needed and was very open to any suggestions we had on how our stay could have been... More 

Was this review helpful? Yes 6
Tammy B, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you so much for the 5-star review! I'm thrilled you enjoyed your visit and it was absolutely our pleasure to have you and your family here with us. We're off to a good start and have upgrades planned in the coming months. Please visit us again soon and we'll work to make your next experience even better. Best wishes! More 

Millville, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 31, 2014

We made this our split off point for our son going south for his summer job. The hotel is very clean, very close to the highway and we think the quietest place we've ever stayed! We were placed on the first floor near the lobby and I was worried it would be noisy but it turned out I was worried... More 

Was this review helpful? Yes 5
Concord, New Hampshire
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2014

I stayed at this property and would not recommend it to anyone!!! The girl at desk nothing but Rude I guess I was interrupting what ever she was doing really kept shutting me short, the room not clean around edges major dust build up , the indian guy at desk in early am more rude than the girl definetly should... More 

Was this review helpful? Yes 1
Dhumesh, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Dear Guest, We are very sorry to hear that you have not good experience at our property. Our desk clerk being rude is not an option under any circumstance while working behind desk. Our property is not old and our housekeepers are proud to keep it clean. However we will be more care full now onwards. Thank you More 

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