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Holiday Inn Express Martinsburg North

2.5 of 5 1220 TJ Jackson Drive, I-81 Exit 20, Falling Waters, WV 25419
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Holiday Inn Express Martinsburg North
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Holiday Inn Express Martinsburg North
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85 reviews from our community

Traveler rating
    21
    22
    28
    6
    8
See reviews for
22
23
8
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very pleased with the hotel's cleanliness, amenities and neatness. Friendly and professional staff. Close to town and all local amenities and right off the I-81. Hotel looks and feels new and fresh. A great bargain for the price.

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for your lovely words about our hotel and staff. We're so glad you loved your visit to our Holiday Inn Express Martinsburg North and we can't wait for you to come back and let us make your next visit 5-star. More 

mt.gilead
1 review
5 of 5 stars Reviewed 3 weeks ago

The room was nice, can't beat the price and Shelley at the front desk was great. You can tell when people like their jobs. We will definitely stop by on the way back through! The breakfast in the morning was tasty.

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for the 5-star review of our Holiday Inn Express Martinsburg North. My team and I are pleased that you enjoyed being here with us, and I will be sure to congratulate Shelley for making your stay extra special. More 

Jefferson
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We checked in later than originally planned, but were greeted by Shelly with a big smile and a cute little cookie for our furry child. We have never stayed anywhere that gave us doggy treats. The room was clean and was warm when we walked in, which was appreciated since it was 31 outside. The breakfast was deeelicious. Love the... More 

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you so much for choosing our Holiday Inn Express Martinsburg North. We loved having you, and your furry child, stay with us and are excited to welcome you back soon! More 

North Myrtle Beach, South Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here several times over the years. Staff has always been friendly and the price is a lot less than surrounding hotels. You can't go wrong staying here. And, as far as hotels other than Embassy Suites, they have the best breakfast selections and taste.

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for your loyalty to our Holiday Inn Express Martinsburg North. We are thrilled that you love it here every time and we look forward to making you future experiences even better. More 

Michigan
Top Contributor
94 reviews 94 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 14, 2014

Similar to all other HI Express. Some features are tired and slightly dirty. Broken tiles in bathroom, grime in corners... TV problem was taken care of by having us pick up and move EVERYTHING an hour after arriving.

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for choosing to stay with us and for your loyalty to our Brand. We sincerely appreciate your feedback. Thank you for your compliments of the rooms, location, service and value and that you found the experience consistent with your expectations of our brand. Thank you as well as for letting us know what we could have differently to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014

We stayed overnight here on our way down from New York to Virginia and had a great experience. We had our dog with us so being pet-friendly was very important for us. There was a huge field for walking pets in and the front desk staff was great with our dog including a late night snack of dog treats! The... More 

Was this review helpful? Yes 1
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for the 5-star recommendation of our Holiday Inn Express Martinsburg North. My team and I are so pleased that you and your dog loved your visit and we're flattered that you were so impressed. We look forward to welcoming you back soon. More 

Washington DC, District of Columbia
Top Contributor
74 reviews 74 reviews
51 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 30, 2014

In order to participate in IHG promotion I had to find a cheap and close to home hotel that is close enough to attraction in the area, and this hotel came up. It is a typical Holiday Inn Express and if you set the expectation right you will be up for a successful stay. The stay itself was not without... More 

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for choosing to stay with us and letting us know what you loved and what we can do to make your next visit 5-star. We're so pleased to hear that this hotel is everything you expect from a Holiday Inn Express, that our staff was welcoming, and that our location was right where you were looking to stay.... More 

Parkersburg, West Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 22, 2014 via mobile

Very pleased with the value of the hotel. Staff was friendly. Room comfortable and clean. King room had fridge and microwave. Breakfast was good. Only 2 negatives were that the drains were running slow in the shower and bathroom sink and that the only ice machine working was on the third floor.

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for the Excellent review - we're thrilled that you Loved our staff, rooms and breakfast and think a stay with us is a Great Value! I appreciate you letting me know what we can do to make your next stay even better, and I will take immediate steps to make sure that we do just that. Please choose... More 

Coldwater, MI
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 12, 2014

We wanted to say a special thank you for a great stay!! Our experience was top notch and next time we are in the area we'll be back for sure. Front Desk took great care of us, breakfast was always hot, full and fresh, housekeeping did a great job in keeping our room clean...very comfortable and inviting environment. Keep up... More 

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

We loved reading what you thought about our Holiday Inn Express and our team's service. We look forward to you coming back and hope to make it another exceptional experience. More 

Cincinnatus, New York
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 11, 2014

I find this review difficult to write because the place definitely has some drawbacks yet the price was $30-$40 less than those in Martinsburg, just down the highway. The bed and pillows were comfortable, the room itself seemed clean, breakfast was typical hotel fare, and there were a few places to eat nearby. But the building looks unkempt from the... More 

Was this review helpful? Yes
Tammy B, General Manager at Holiday Inn Express Martinsburg North, responded to this review

Thank you for staying with us. We're pleased to hear that you were able to sleep well, found the place to be clean, had an enjoyable breakfast and appreciated the value we offer. Since your visit, we have completed a landscaping project to improve the look of the exterior of our building. We're always looking for ways to improve and... More 

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Additional Information about Holiday Inn Express Martinsburg North

Address: 1220 TJ Jackson Drive, I-81 Exit 20, Falling Waters, WV 25419
Phone Number:
Location: United States > West Virginia > Falling Waters
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Martinsburg North 2.5*
Number of rooms: 70
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Also Known As:
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Falling Waters
Falling Waters Holiday Inn
Holiday Inn Martinsburg North

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