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All 4 Cross Lanes hotels

Holiday Inn Express Cross Lanes

2.5 of 5 Hotel   |   410 New Goff Mountain Rd, Cross Lanes, WV 25313
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93%
Ranked #3 of 4 hotels in Cross Lanes
A recent review
4 of 5 stars reviewed 6 days ago
ssheilmn Kansas
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  • Reviews (49)
  • Photos (20)
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  • Room tips (13)
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49 people have reviewed this hotel

Traveler rating
    38
    8
    0
    1
    2
See reviews for
12
15
1
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Kansas
Top Contributor
126 reviews 126 reviews
40 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this new Holiday Inn Expess on our way back to KC. We went to check in. The clerk told us that if we wanted our vehicle on surveillance camera to park in a certain area...that kinda struck us as odd. We checked in and went to get a bite in the surrounding area and there were signs... More

Was this review helpful? Yes
Cedar Falls, Iowa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Excellent check-in and check out, friendly, helpful and knowledgeable staff, also the room was very nice and with an average price for the area. Carpet could have been vacuumed better otherwise a nice clean room, the beds were just ok comfort wise, both had a very soft mattress. This is a newer hotel that sets off the highway and does... More

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Illinois City, Illinois
Top Contributor
95 reviews 95 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really this hotel staff made the stay great. We were pleasantly greeted followed up by a happy hour in the breakfast area to relax. The next morning the lady serving breakfast did an unbelievable job keeping up with a large group of people having breakfast. She was very friendly. The rooms were very nice and as mentioned very contemporary/modern in... More

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Martinsville
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

A top quality room, exceptionally clean and comfortable, very good breakfast choices. Staff very friendly and courteous. You can not go wrong staying here. The price is about average for the area, but the service and room quality is well above average.

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Michigan
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

We stayed here on our way to FL from MI and was extremely happy with the hotel. Was surprised to see it was a new one and after staying at several different Holiday Inns over the last two years for work, this was by far the cleanest and nicest.

Was this review helpful? Yes 1
Tyler L, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear 1Chancepro, I am honored to hear that you believe that we are the best Holiday Inn that you have stayed at. We have been rated top 10 for the past year for our cleanliness in the IHG brand, so we do pride ourselves in the representation of our hotel. We are happy that you noticed that, and we are... More

McMinnville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

Wonderful service! Our family had a terrific stay. Our room was clean, comfortable and the staff so accommodating! Every single employee that we encountered greeted us warmly and made us feel so welcome.

Was this review helpful? Yes
Tyler L, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear Tracy F, At our location we do our best to make sure that everybody is greeted with a smile. I am happy that you noticed that we did our best to make sure that you felt welcomed at our hotel. We are happy that you enjoyed your stay and cannot wait to see you again. -Tyler Long FOM Holiday... More

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed May 29, 2014

The hotel is new (less than 1 year old) and well designed and accessorized. Breakfast was tasty and the gym was small but had good equipment. We were able to get a suite for only $6 more than a regular room. Only complaint: while less than a mile off the I-64 exit, it was hard to find -- no noticeable... More

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Tyler L, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear Stacy B, At our hotel we want every guest to be able to experience our best rooms. That is why we do not charge outrageous prices for our rooms. We care about the consumer, and we want you to be happy with your stay. As you mentioned we can be difficult to find, but as I say we are... More

roseville, MI
Top Contributor
222 reviews 222 reviews
35 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed May 17, 2014

This place was consistent with other Holiday Inn Express hotels. I had an enjoyable, quiet stay. Very friendly staff, clean rooms, and a good breakfast the next day. Ample, safe parking. My room was quiet on the top floor, no one above me to stomp around.

Was this review helpful? Yes
Tyler L, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear mk48066, I am glad to hear that we have met your standards during your stay. It is our job to make sure that you leave happy, and I am glad to hear we have met those goals.. Also, I am happy to hear that you noticed our friendly staff because we strive to instill friendliness and a smile into... More

Owosso
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 13, 2014

Family of 5 stopping for night on our way home. Staff was super friendly, room was immaculate, nicely decorated, breakfast was very good. Pool area was small and quite cold, no hot tub, pool towels were empty. Kids didn't care though. In room microwave and fridge were clean. Bath and Body Works toiletries in bathroom. Pillows were labeled "firm" and... More

Was this review helpful? Yes
Tyler L, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear Polly824, We are happy that you enjoyed your stay at our hotel. We feel as if we are in a perfect location for all of our guests because of all the shops and restaurants around us. We also are happy to hear that you felt appreciated and welcomed at our hotel. We hope to see you again the next... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2014 via mobile

With a phone call the day before, mints on the pillows, light on in the room, and even a "have a wonderful night, sweetie" from the front desk, we felt pampered and cared for! The hotel is new, rooms are beautiful and clean. They had even touched up some. Paint in the bathroom on areas they must have felt needed... More

Was this review helpful? Yes
Tyler L, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear VictorM53, We are glad to hear that you felt comfortable in our hotel. We do our best to make sure every guest feels like family. We also only rent our rooms in the best condition so that is why we made some touch ups. We do our absolute best to make sure that every guest gets the best experience... More

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Additional Information about Holiday Inn Express Cross Lanes

Address: 410 New Goff Mountain Rd, Cross Lanes, WV 25313
Phone Number:
Location: United States > West Virginia > Cross Lanes
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cross Lanes 2.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
89

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