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Holiday Inn Express Cross Lanes

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410 New Goff Mountain Rd, Cross Lanes, WV 25313
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Holiday Inn Express Cross Lanes
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72 Reviews from our TripAdvisor Community

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Traveler rating
    51
    16
    1
    2
    2
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20
17
3
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Richmond, Virginia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stopped here on our way through Charleston, WV and were so impressed with this hotel that we stayed another night on our way back through WV. The room was clean/spotless. The bathroom was better than other 5-star hotels we've been at. There were alcohol wipes provided to clean off the TV remote and telephones. Candy was left from the... More 

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O'Fallon, Illinois
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a nice stay here! It was on our way home, and suited our needs perfectly. Room was very clean, and the hotel offered a continental breakfast which was great as well!! The hotel was a little difficult to find, but it was quite satisfactory for us!

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Ramsey, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Good: The room was clean. Everything was in order and welcoming. The beds are soft and comfortable. We didn't notice there wasn't a fridge when we booked the room online, but that is my fault not theirs. No problems there. The Bad: The bathroom didn't have an exhaust fan. Not pleasant. When we went to breakfast, there weren't many... More 

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Pasadena, Maryland
1 review
1 of 5 stars Reviewed 4 weeks ago

I had no internet for either night of my stay. The guy at the front desk said it was having problems but no offer to rectify it or offer me anything for not being able to work. On the second night, the water flow became very weak in the room. I went back to the front desk and they assured... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear Rich S, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and rest assured that these will be used towards our improvement. We would love to have the opportunity to regain your faith... More 

Minster, Ohio
Level Contributor
196 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We selected this hotel due to its nearby access to the local casino. It was a fairly new and clear hotel with good breakfast, free parking, and free internet. We found a local BBQ restaurant nearby which help to make our visit very simple prior to visiting the Casino. The staff was nice and the room was big. I would... More 

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chesapeake, United States
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed only one night while traveling with two Grandsons. Paid extra for larger room with 2 tvs 2 beds and a couch. Plus fridge and microwave. A fridge shouldbe standard in every hotel room. Room worked great. Only 2 negatives. Hotel hard to find and drive on a steap hill. Breakfast good, but had to ask to have food... More 

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Lafayette, Louisiana
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 17, 2015

Passing thru on business and my stay was comfortable, staf friendly. Overall, not too much to say. Conviniently located off main interstate 64. Closs to area resturants as well. Short but good stay. Would recommend any to stay at this hotel.

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San Luis Obispo, California
Level Contributor
148 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 2, 2015

One of the rare times I travelled without hotel rezzies, I found this place by sign, and stopped in to check on vacancy. Loe and behold they had rooms, and the great guy at the front desk accommodated me nicely. Parked my motorcycle in a free spot, coincidentally, was just outside the window of my ground floor room. Convenient to... More 

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Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 20, 2015

I just spet 3 weeks in WV. I could not have asked for a better stay. I was given. A hot tub room. Room was clean hot tub was clean. What was nice i was given the same room each week i was there. Steve tryed to go out of his way to make it a positive stay

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

I stayed here for one night with 36 youth and 12 staff on a college tour. The staff had our rooming list and key cards ready before we arrived, which made check-in a breeze. The rooms were of great quality and very comfortable. Did I mention the shower was heavenly? Bathrooms were stocked with soap, shampoo, conditioner and lotion from... More 

Was this review helpful? Yes 1
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