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Holiday Inn Express Cross Lanes

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410 New Goff Mountain Rd, Cross Lanes, WV 25313
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Holiday Inn Express Cross Lanes
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Holiday Inn Express Cross Lanes
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64 reviews from our community

Traveler rating
    48
    12
    1
    2
    1
See reviews for
17
16
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (17)
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All months
Contributor
12 reviews 12 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I just spet 3 weeks in WV. I could not have asked for a better stay. I was given. A hot tub room. Room was clean hot tub was clean. What was nice i was given the same room each week i was there. Steve tryed to go out of his way to make it a positive stay

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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

I stayed here for one night with 36 youth and 12 staff on a college tour. The staff had our rooming list and key cards ready before we arrived, which made check-in a breeze. The rooms were of great quality and very comfortable. Did I mention the shower was heavenly? Bathrooms were stocked with soap, shampoo, conditioner and lotion from... More 

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Atlanta, Georgia
Top Contributor
127 reviews 127 reviews
84 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed January 16, 2015

As mentioned by many reviewers this hotel is a "bear" to find. You can see it but it is so easy to miss the turn, especially in the dark. I found the staff to be very friendly, but was very, very disappointed with the breakfast. I fully understand the breakfast offerings, but to have stone cold eggs, and cold biscuits... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cross Lanes, responded to this review

Dear Sherpa2286, Thank you for sparing some time out of your busy day to write us a feedback regarding you recent stay. I am pleased to see that you were able to take delight in the quality of service our hotel staff members were able to provide during your stay, and also thank you for noticing the overall cleanliness of... More 

Kusel, Germany
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015 via mobile

Very nice! Friendly and helpful staff. Great value. This was a repeat visit after a great experience last summer. Plenty of places to eat nearby. Make sure you follow the signs when exiting the interstate so you do not miss the turn for the hotel.

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Downingtown, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

GREAT hotel. New, clean and very helpful staff. Hotel staff was super helpful when it came to a last minute family celebration. Kaylee, Madison and the other manager could not have been more helpful and accommodating. Rooms were clean, pool was enjoyed by the kids and breakfast variety was great! We will stay there next time we are there to... More 

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Wonder Lake, Illinois
Top Contributor
77 reviews 77 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 23, 2014

I admit when I knew I was visiting West Virginia I did not have great expectations for any of the amenities. But, this hotel was a very nice treat. The staff that I met were all friendly and genuine in their desire to make my experience a nice one. They went above and beyond the company guidelines for the welcome... More 

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Norfolk, Virginia
Senior Contributor
24 reviews 24 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 21, 2014

A good experience for a higher priced motel. Very clean property, great staff, but I did think the hot breakfast was just so/so. The attendant was top notch, but she only had so much to work with. There was a pretty good variety of cold stuff, plus pancakes and french toast. Sausage gravy was marginal. Pool was heated, but we... More 

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Greensboro, North Carolina, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed November 13, 2014

Stayed Nov 11 2014. I made a reservation a month in advance requested an assessable room because of being on oxygen can't walk any distance. Was assigned second floor half way down the hall. (very difficult). when I mentioned it to the desk they told me it was the closest room. I guess they were unaware of the 2 on... More 

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David W, Front Office Manager at Holiday Inn Express Cross Lanes, responded to this review

Bill M, Thank you for taking the time to share your experience with us. I apologize that our location was unable to accommodate your need for the first floor. At our location, we only have King Leisure Suites on the first floor. I apologize that our Queen Rooms are on the second, third, and fourth floors only. However, I do... More 

Yellowknife, Canada
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 6, 2014

Seriously. Brand new (2013). Clean! Comfortable! Wonderful courteous staff. Excellent location near the highway, within walking distance of a few restaurants. 5 minutes tops to fast food and pizza. Near the casino. A very nice stay definitely will stay again next time I'm in the area. The only warning? TURN LEFT TOWARDS THE GOLDEN CORRAL! Otherwise you'll miss your entrance.

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David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Mike_Banning, Thank you for taking the time to write such a kind review on our hotel. We greatly value customer feedback and I am ecstatic we were able to impress you on your stay here. If there is ever anything we could do to improve to make your stay better please contact me personally at davidw@holidayinncrosslanes.com Have a blessed... More 

Lebanon, Ohio, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

Impressed! Outstanding reception with friendly staff. Clean beds and beautiful rooms. Easy in and out for location. Plenty of amenities. I typically stay at Four Points by Sheraton in Charleston--comparable rooms and staff--but at a savings.

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