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Holiday Inn Express Cross Lanes

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410 New Goff Mountain Rd, Cross Lanes, WV 25313
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Holiday Inn Express Cross Lanes
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85 Reviews from our TripAdvisor Community

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Williamstown,WV
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for one night while in town, this place was VERY nice. The check-in went very smooth, the room was fabulous !!! We would absolutely recommend this place and will stay here again.

Helpful?
Thank Dave26187
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Dave26187, Thank you so much for taking the time to let us know how we are doing as a hotel. We greatly value any and all feedback so we can continue to grow and evolve as a staff. If there is anything we could possibly do to improve in the future please contact me personally at davidw@holidayinncrosslanes.com. Thank you... More 

Harrodsburg, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

"D" Danial the night attendant was very helpful, attentive, courteous and sensitive to our needs and our late arrival, Leanne the manager was very sincere and worked with us so kindly as we need and extra day, we had someone in hospice care, Leanne's and the staffs kindness during our emotional state was very heart touching. The rooms were very... More 

Helpful?
Thank james m
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear James M, Thank you so much for taking the time to write a review. I personally shared your review with Dee and LeeAnna and they were beyond thrilled they were able to help comfort you guys when you needed it. If there are any recommendations on what we could possibly do to improve please contact me personally at davidw@holidayinncrosslanes.com.... More 

Oxford, North Carolina, United States
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice rooms, hotel is about a mile from the casino/dog track. Shuttle bus service runs on weekends from 5P to 5A. Front desk will call bus whenever U are ready to go. Not sure of service during the week.

Helpful?
Thank MelandLisa
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear MelandLisa, Thank you very much for taking the time to comment on our hotel. We greatly value all input so we can learn to give the guests exactly what they want. If you could please contact me personally at davidw@holidayinncrosslanes.com and let me know what we can do to earn a 5 star review I would greatly appreciate it.... More 

Wake Forest, NC
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Overall stay for this hotel class was very good. Hotel in general was clean. Although a few things to mention: guest were smoking in room opposite. Walls VERY thin. Could hear all noise from above and outside. Beds were not comfy. They are worn and my husband felt he was going to roll out of the bed because it was... More 

Helpful?
Thank travelwthebest
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Travelwthebest, Thank you so much for taking the time to let us know how we are doing. We greatly value all feedback so we can continue to grow and evolve as a hotel. We work very hard to keep the hotel as clean as possible and to be the friendliest we possibly can. If you could please contact me... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed December 30, 2015

My family and I stayed here on 12/18/2015 trying to get some needed sleep before hitting the road again the next day. About 11pm...the kids are finally settled down to fall asleep, we're about to get the rest we need and "beep beep beep...beep beep beep..." - some sort of alarm is coming into our room from the hallway. I... More 

Helpful?
Thank zrudeboyz
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Zrudeboys, I can't apologize enough for the inconvenience you experienced while at our hotel. It is completely unacceptable how our front desk staff handled the situation. My general manager and I have personally worked with the front desk staff on how to handle the situation in the future. If you could contact me personally at davidw@holidayinncrosslanes.com I would like... More 

Lynchburg
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 10, 2015

I have a friend who is a manager at the Holiday Inn where I live. She let me use her friends and family rate. I made reservations for 2 rooms for Saturday night (11/7) at the Holiday Inn Express on New Goff Mountain Rd, in Cross Lanes, WV. Each room cost $90.44 including for 2 people in a room. The... More 

Helpful?
Thank grand1223
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Grand1223, I cant apologize enough for the inconvenience you encountered while on your stay at our hotel. It is very disappointing to hear that our staff was unable to accommodate and fix the issues you had. Unfortunately, when your reservations came through, it puts an extra person charge on the rooms when you book online. I have personally trained... More 

Louisville
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 6, 2015

Hotel was very clean - even wipes for the TV Remote and telephone! The hotel was fresh and the breakfast in the morning was hot and well attended! The hotel is located close to restaurants and is close to the Interstate.

Helpful?
Thank Loutravel
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Loutravel, Thank you for such kind words on our hotel! We work very hard to make every guests stay perfect. If we could ever do anything to improve your next stay here please contact me personally at davidw@holidayinncrosslanes.com. Thank you again for the kind words. Have a blessed day, David W. Director of Sales davidw@holidayinncrosslanes.com More 

Lynchburg, Virginia
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 4, 2015 via mobile

We have been on a road trip around the southeastern states the last 12 days. We have stayed in a Holiday Inn every night but 2. This is the best hotel we have stayed on by far over the almost 2 weeks. We got a suite and it was HUGE! 2 queen size beds, chair with ottoman, dresser and flat... More 

Helpful?
Thank Sandi J
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Sandi J, I can't thank you enough for taking the time to write such a kind review on our hotel. Our entire staff works incredibly hard to give each and every guest the same experience you had while on your stay. If there are ever any suggestions on what we could do to improve and make your experience even... More 

Woodbridge, Virginia
1 review
4 of 5 stars Reviewed September 12, 2015

Arrived very late due to traffic and Mr. Steven Harmon was at the front desk. I must say I have traveled for more than 25 years Steven was professional, efficient and provided a nice welcome to the property. Breakfast Heather provided a clean, breakfast area, all the food dishes well well maintained, and to top it all off she was... More 

Helpful?
Thank I M
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear I M, Thank you for taking the time to write such kind words on our hotel. We strive to give every guest a perfect experience when they stay with us. I have personally showed Steven and Heather your comments and they were thrilled to hear they were able to give you such a good experience. If there is anything... More 

Williamsburg, Virginia
Level Contributor
403 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 stars Reviewed August 21, 2015 via mobile

Room was clean and bed was comfortable. The hotel was easy to get to from the 64 and there was plenty of gas stations and restaurants near by to help get back on the road. The breakfast area was decent. It could have used a little better job with being more maintained, cleaned, and well stocked.

Helpful?
Thank KErickson96
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear KErickson96, Thank you for taking the time to write a review about your experience while at our hotel. I am very sorry the breakfast bar was not up to your standards while on your stay. I have personally worked with our breakfast staff to ensure they are checking the breakfast bar on a regular schedule and ensure the cleanliness... More 

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