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Motel 6 Charleston West - Cross Lanes WV

330 Goff Mountain Rd, Cross Lanes, WV 25313
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Motel 6 Charleston West - Cross Lanes WV
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Motel 6 Charleston West - Cross Lanes WV
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52 Reviews from our TripAdvisor Community

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Traveler rating
    8
    17
    7
    6
    14
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • All months
    (52)
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    (10)
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Middletown, Ohio
2 reviews
1 of 5 stars Reviewed yesterday NEW

Check in time 3pm and room not ready. Paid for room and went back at 6pm to find out the manager gave our paid room away.We didn't get a room until 9:30pm. I made reservations 3 weeks ahead of time. This was only a 2 day weekend getaway so Friday night was a total bust. The bathroom floor was gross... More 

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Norfolk, Virginia, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was clean but the sink wasn't draining (the manager came the next day and unclogged it for us) our shower/bathtub constantly ran, a lot more than a drip and there was no stopping it. The manager gave us a discount because of it. The clogged and dripping was tolerable. What was the worst about this place was the... More 

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Travelers are raving about these Cross Lanes hotels

Charleston, West Virginia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one day while we had construction going on at our house (we are night shifters). The check in was smooth, room was clean and the area was quiet for us to sleep during the day. Beds are pretty hard, but for one night not bad. The guy we met at check in and out couldn't have been any... More 

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Charlotte, North Carolina
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 31, 2015

We were hesitant from previous reviews online, but decided to book anyway due to the proximity to the casino. We found the night and day staff friendly & professional. Grounds were kept up, pool looked clean, room was upgraded and clean. Beds and pillows not the most comfortable, but this is a budget motel. No coffee in the room, but... More 

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Greencastle, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015

This motel has been updated . Stayed Thursday night had nice non smoking room. Clean beds new paint though airconditioner / heater was pretty sad. Front desk clerk was really nice. Came back Monday night desk personal were unconcerned . Requested non smoking . Room was so bad can hardly breathe. To tired to complain. Cost $6 more than last... More 

Was this review helpful? Yes 1
Cross Lanes, West Virginia
2 reviews
1 of 5 stars Reviewed March 28, 2015

The woman manager and some of the front desk employees were very unprofessional and unbelievably rude!!! Kept locking us out of our room because she thought someone was there that shouldn't have been!! And when you stay there the customer is not right the manager is or thinks she is!! Housekeeping came to our room 6 times after telling them... More 

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East Stroudsburg, Pennsylvania
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 26, 2015

Been booked to do stage appearances in the area and all the cast has stayed here. Well, we went back again and it was awesome! A decent, clean room fair for the value, friendly cleaning staff and desk clerks. I highly recommend: save your pennies and go here.

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Falmouth, Kentucky
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 23, 2014 via mobile

The company I work for has an account with Motel 6 account so I stay at Motel 6 in different parts of the country several times per month. I have stayed at some really nice and some not very nice Motel 6. This one is near the bottom of the list. Just pass it by if you are in a... More 

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
5 of 5 stars Reviewed November 28, 2014

I needed cheaper accomodations, and the Motel6 delivered. It was comfortable, and the staff is very friendly. I was welcomed by the manager, who said he was the new manager of this location he was friendly and talkative. THe room was clean and basic with lots of modern updates, but the laminate flooring was showing some age.. may need to... More 

Was this review helpful? Yes
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 28, 2014

As I walked in the front door @ 1:30pm after making a reservation, I was greeted with, "What do you want?" I was startled. I explained that I have a reservation and that I would like to check in. She then rudely told me I can't check in until 3 pm. after driving around the block for and hour and... More 

Was this review helpful? Yes 2
6Team, Brand Experience Team member at Motel 6 Charleston West - Cross Lanes WV, responded to this review

Dear Guest, Thank you for sharing your concerns. Please know the issues you describe are exceptions to our guest commitment and as such, we apologize. We invite you to contact our Guest Relations at 1-855-787-9864 to further address your recent stay, and help us provide a better guest experience the future. More 

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