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Motel 6 Charleston West - Cross Lanes WV

330 Goff Mountain Rd, Cross Lanes, WV 25313
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1 room 1 guest
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Motel 6 Charleston West - Cross Lanes WV
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55 Reviews from our TripAdvisor Community

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Traveler rating
    8
    17
    9
    6
    15
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • English first
  • Any
English first
  • All months
    (55)
  • Mar-May only
    (10)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (13)
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Petersburg, Virginia
Level Contributor
80 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed 1 night of a road trip. Paid AARP rate $48 weekday. Found room clean but very basic. Would not want to spend lot of time there, but exactly fine for what I needed. Carry own shower supplies so not put out. There was ice bucket but no glasses. Shares parking lot with Bob Evans restaurant. Casino nearby. Personnel encountered... More 

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Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 21, 2015

I've seen a lot of bad reviews but for the price and location It's been good to me. Pool is usually friendly and it's close to the Casino. Not the Hilton but again it's 60 bucks on the weekends. I've seen a lot worse.

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Cambridge, Ohio
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed July 12, 2015

My wife and I are the type of people who try to find the best in everything. If you need proof of that just read our other reviews. We paid $70 for a one night stay on July 10th 2015 and stayed in room 246. I see other reviews that say you get what you pay for however I have... More 

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6Team, Brand Experience Team member at Motel 6 Charleston West - Cross Lanes WV, responded to this review

Dear Guest, Thank you for sharing your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the odor concern you describe. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you experienced. Our standards for quality rest on the... More 

Travelers are raving about these Cross Lanes hotels

Middletown, Ohio
2 reviews
1 of 5 stars Reviewed July 6, 2015

Check in time 3pm and room not ready. Paid for room and went back at 6pm to find out the manager gave our paid room away.We didn't get a room until 9:30pm. I made reservations 3 weeks ahead of time. This was only a 2 day weekend getaway so Friday night was a total bust. The bathroom floor was gross... More 

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6Team, Brand Experience Team member at Motel 6 Charleston West - Cross Lanes WV, responded to this review

Debbie, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to our reservation availability. Please know that the... More 

Norfolk, Virginia, United States
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 30, 2015

Our room was clean but the sink wasn't draining (the manager came the next day and unclogged it for us) our shower/bathtub constantly ran, a lot more than a drip and there was no stopping it. The manager gave us a discount because of it. The clogged and dripping was tolerable. What was the worst about this place was the... More 

Was this review helpful? Yes
6Team, Brand Experience Team member at Motel 6 Charleston West - Cross Lanes WV, responded to this review

Dear Marsha, Thank you for sharing your post. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason we apologize for the disappointment you describe with the expectations of amenities. We strive to provide a comfortable... More 

Charleston, West Virginia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 29, 2015

We stayed one day while we had construction going on at our house (we are night shifters). The check in was smooth, room was clean and the area was quiet for us to sleep during the day. Beds are pretty hard, but for one night not bad. The guy we met at check in and out couldn't have been any... More 

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Charlotte, North Carolina
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 31, 2015

We were hesitant from previous reviews online, but decided to book anyway due to the proximity to the casino. We found the night and day staff friendly & professional. Grounds were kept up, pool looked clean, room was upgraded and clean. Beds and pillows not the most comfortable, but this is a budget motel. No coffee in the room, but... More 

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Greencastle, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015

This motel has been updated . Stayed Thursday night had nice non smoking room. Clean beds new paint though airconditioner / heater was pretty sad. Front desk clerk was really nice. Came back Monday night desk personal were unconcerned . Requested non smoking . Room was so bad can hardly breathe. To tired to complain. Cost $6 more than last... More 

Was this review helpful? Yes 1
Cross Lanes, West Virginia
2 reviews
1 of 5 stars Reviewed March 28, 2015

The woman manager and some of the front desk employees were very unprofessional and unbelievably rude!!! Kept locking us out of our room because she thought someone was there that shouldn't have been!! And when you stay there the customer is not right the manager is or thinks she is!! Housekeeping came to our room 6 times after telling them... More 

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East Stroudsburg, Pennsylvania
Level Contributor
66 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 26, 2015

Been booked to do stage appearances in the area and all the cast has stayed here. Well, we went back again and it was awesome! A decent, clean room fair for the value, friendly cleaning staff and desk clerks. I highly recommend: save your pennies and go here.

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