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Motel 6 Charleston - Cross Lanes

330 Goff Mountain Rd, I-64 West at Exit 47, I-64 East at Exit 47-A, Cross Lanes, WV 25313
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Motel 6 Charleston - Cross Lanes
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Motel 6 Charleston - Cross Lanes
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48 reviews from our community

Traveler rating
    8
    15
    6
    6
    13
See reviews for
9
9
6
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (48)
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    (9)
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    (16)
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    (13)
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Cross Lanes, West Virginia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The woman manager and some of the front desk employees were very unprofessional and unbelievably rude!!! Kept locking us out of our room because she thought someone was there that shouldn't have been!! And when you stay there the customer is not right the manager is or thinks she is!! Housekeeping came to our room 6 times after telling them... More 

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Columbus, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 12, 2015

where do I begin first I was going to check in but the lady working the front desk was obviously too busy holding the side door open to smoke so I could check in, the outside looked great other than that I can't tell you much more motel 6 please tell the employees they should smoke in a designated area... More 

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East Stroudsburg, Pennsylvania
Top Contributor
54 reviews 54 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 26, 2015

Been booked to do stage appearances in the area and all the cast has stayed here. Well, we went back again and it was awesome! A decent, clean room fair for the value, friendly cleaning staff and desk clerks. I highly recommend: save your pennies and go here.

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Falmouth, Kentucky
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2014 via mobile

The company I work for has an account with Motel 6 account so I stay at Motel 6 in different parts of the country several times per month. I have stayed at some really nice and some not very nice Motel 6. This one is near the bottom of the list. Just pass it by if you are in a... More 

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
5 of 5 stars Reviewed November 28, 2014

I needed cheaper accomodations, and the Motel6 delivered. It was comfortable, and the staff is very friendly. I was welcomed by the manager, who said he was the new manager of this location he was friendly and talkative. THe room was clean and basic with lots of modern updates, but the laminate flooring was showing some age.. may need to... More 

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Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 28, 2014

As I walked in the front door @ 1:30pm after making a reservation, I was greeted with, "What do you want?" I was startled. I explained that I have a reservation and that I would like to check in. She then rudely told me I can't check in until 3 pm. after driving around the block for and hour and... More 

Was this review helpful? Yes 2
6Team, Brand Experience Team member at Motel 6 Charleston - Cross Lanes, responded to this review

Dear Guest, Thank you for sharing your concerns. Please know the issues you describe are exceptions to our guest commitment and as such, we apologize. We invite you to contact our Guest Relations at 1-855-787-9864 to further address your recent stay, and help us provide a better guest experience the future. More 

Pearl, Mississippi
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 2, 2014

Driving through West Virginia, heading back south, and stopped at this Motel 6 near Charleston. Was pleasantly surprised that the rooms appeared to have been recently remodeled and looked really cool. It's right off I-64 and there are gas stations and a Bob Evans within walking distance. Recommend!

Was this review helpful? Yes 1
Durham, North Carolina
Contributor
19 reviews 19 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

I had heard this Motel 6 had undergone a complete renovation and was worth a try. It's prior record was not so good - lots of drugs, crime etc. I was pleasantly surprised. The room and bathroom was in like-new condition and very clean. Everything worked. Check-in staff was pleasant and helpful. And apparently the police regularly patrol the area... More 

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Washington DC, District of Columbia
Top Contributor
132 reviews 132 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 30, 2014

The front desk staff was very friendly and helpful when we arrived and checked out. There are a number of breakfast restaurants at the same exit on I-64 on the west side of the city. It is an old fashioned style motel and you can park right outside your room. The room had been totally refurbished and was nice by... More 

Was this review helpful? Yes 1
Richmond, VA
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed February 22, 2014

We booked a room at this place because we were traveling with our little dog. HOWEVER, after checking in I went to the room and almost fell over from the STINK when I opened the door. Went back to the desk and complained and was offered another room. Guess what, yes it STINKS too! In addition, my wife checked the... More 

Was this review helpful? Yes 3
Motel6, Owner at Motel 6 Charleston - Cross Lanes, responded to this review

Dear Haymaress, We apologize for the unsatisfactory conditions you encountered on your recent visit. The room odor & mattress cleanliness issues you described is not consistent with our standard for quality at Motel 6, and we are very sorry that you didn’t stay with us as a result. Thank you for your review; we take your feedback very seriously and... More 

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