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Sleep Inn & Suites

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15 Goff Crossing Drive, Cross Lanes, WV 25313
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Choice Privileges Points
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Sleep Inn & Suites
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174 Reviews from our TripAdvisor Community

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Traveler rating
    134
    32
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    2
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sleep Inn & Suites
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 11, 2015

I love staying here. Everyone is so accomodating. I travel to Charleston regularly for work and this place feels like a second home to me! Tammy and Patrick are the absolute best. They are both so friendly, I look forward to seeing their smiling faces. Everyone on staff always extends every possible courtesy to me. For example, the gym on... More 

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Dover, Illinois
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

Wow! This place exceeded our expectations. The management has put in extra time into providing special details to make the stay that much better! From the candy bar welcome to the nice lady passing out coloring books at breakfast, the customer service is top notch. Also, seriously the biggest suites we have ever seen!! We will be stopping here again... More 

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Fernandina Beach, Florida
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed May 23, 2015

This hotel is a very nice well maintained Sleep Inn & Suites. We stopped here for one night while passing through the area on the way to Kentucky. The rooms are clean, the breakfast was fresh and hot. The fitness facility was one of the nicest we encountered with plentiful and excellent equipment.

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Mannington
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 9, 2015

This Sleep Inn was marvelous. We stayed here on our way to our vacation, and then when another motel was less satisfactory on our return trip, we cancelled there and drove 20 miles in the wrong direction to stay here again. They have cookies and popcorn and herbal tea and they even had chili in the evening. They offered three... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Thobby, Thank you for your great review! That is a real testament that you drove out of your way to stay with us! I am happy to let you know thanks to guests like you saying such wonderful things about us Choice Hotels just announced our property as the 2015 Sleep Inn of the Year!!! Thank you again and... More 

Shawnee Mission
Level Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed May 6, 2015

This is only the second time I've ever rated a Choice Hotel "excellent!". We've stayed in 49 Choice Hotels over the past 6 years. Room was spotless. Beds were great. A/C was quiet. Water pressure was great. TV worked. Toilets flushed. What more could you want? Well let me tell you. The staff. Very friendly and efficient. A special shout-out... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Huskerthedog, We are honored to be the second recipient of a "excellent" review from you! Thank you for such great feedback and especially the special shout-out! All of our team loves to get shout-outs. It's encouraging reviews like yours that makes us strive harder to be the best Sleep Inn in the country! Take care and hope to see... More 

Cleveland, Ohio, United States
Level Contributor
173 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed April 26, 2015

This hotel is really nice. We got a king suite because I had enough Choice Privilege points for a free night. Exceeds my expectations. The room was very clean and large with a sitting area with microwave and refrigerator. The best part is a bench by the bed with a luggage rack.I always appreciate a luggage rack in hotel rooms.

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear LisaNM, Thanks for taking the time to tell others about your stay! We are happy to know we exceeded your expectations - that is our goal! Hope to see you again soon! Angela Harding ~ General Manager ~ 304.776.7711 More 

Warsaw, NY
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 18, 2015

I don't often give five star ratings. They got one here for above and beyond service. I can't find even a minor complaint. The staff was so friendly and welcoming. Everything was spotless. At the breakfast area there was an employee who at every opportunity cleans and refilled everything to assure each guest had the same experience. There is an... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Zelda626, Thank you so much for feeling we were worthy of 5 stars! Our entire team appreciates your recognition of their efforts. You are correct - we definitely strive to be better than average. We hope to see you again soon! Angela Harding ~ General Manager ~ 304.776.7711 More 

Petersburg, Indiana
Level Contributor
113 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed March 30, 2015 via mobile

We have stayed here several times in the last few years and always were impressed with the friendliness and amenities of this hotel. We stayed here on two consecutive weekends recently and the first weekend was great, as usual. The second weekend, not so much. The front desk person was not friendly at all. No complimentary cookies or popcorn were... More 

Was this review helpful? Yes 1
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Vance H, I sincerely apologize that your stay was not up to our expectations. We take guest satisfaction very seriously and are very unhappy that we disappointed you. We will use your feedback with our team to improve our service. Please call me at your convenience to further discuss your stay. Thank you, Angela Harding ~ General Manager ~... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 26, 2015

Stayed in this hotel for a meeting in Nitro. Hotel was very clean, comfortable. Breakfast was good, and the night I was there, they offered "unstuffed" pepper soup as a complimentary dinner. Overall, I was very impressed with the staff and the room.

Was this review helpful? Yes
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear candiedick, Thank you for taking the time to write a review! We are so glad you were impressed - that is our goal! We strive to be the best hotel in the Charleston, WV area. Hope to see you again soon! Kind regards, Angela Harding ~ General Manager ~ 304.776.7711 More 

Logan, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 25, 2015

We came to Cross Lanes, WV to visit the Mardi Gras Casino just up the road from the Sleep Inn. The rooms were nice & very clean but the staff were superb!! Such a friendly group of people!! Didn't try the breakfast due to a Cracker Barrel right next door but it looked nice if you're in a hurry to... More 

Was this review helpful? Yes 1
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Bluejacket23, Thank you for staying with us while visiting the Mardi Gras Casino! Our team appreciates your comments about their service! We strive to be the best hotel in the Charleston, WV area! We look forward to your next visit! Kind regards, Angela Harding ~ General Manager ~ 304.776.7711 More 

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