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Sleep Inn & Suites

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15 Goff Crossing Drive, Cross Lanes, WV 25313
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Sleep Inn & Suites
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Sleep Inn & Suites
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162 reviews from our community

Traveler rating
    124
    30
    5
    2
    1
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41
45
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fernandina Beach, Florida
Top Contributor
71 reviews 71 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is a very nice well maintained Sleep Inn & Suites. We stopped here for one night while passing through the area on the way to Kentucky. The rooms are clean, the breakfast was fresh and hot. The fitness facility was one of the nicest we encountered with plentiful and excellent equipment.

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Mannington
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Sleep Inn was marvelous. We stayed here on our way to our vacation, and then when another motel was less satisfactory on our return trip, we cancelled there and drove 20 miles in the wrong direction to stay here again. They have cookies and popcorn and herbal tea and they even had chili in the evening. They offered three... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Thobby, Thank you for your great review! That is a real testament that you drove out of your way to stay with us! I am happy to let you know thanks to guests like you saying such wonderful things about us Choice Hotels just announced our property as the 2015 Sleep Inn of the Year!!! Thank you again and... More 

Shawnee Mission
Top Contributor
109 reviews 109 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is only the second time I've ever rated a Choice Hotel "excellent!". We've stayed in 49 Choice Hotels over the past 6 years. Room was spotless. Beds were great. A/C was quiet. Water pressure was great. TV worked. Toilets flushed. What more could you want? Well let me tell you. The staff. Very friendly and efficient. A special shout-out... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Huskerthedog, We are honored to be the second recipient of a "excellent" review from you! Thank you for such great feedback and especially the special shout-out! All of our team loves to get shout-outs. It's encouraging reviews like yours that makes us strive harder to be the best Sleep Inn in the country! Take care and hope to see... More 

Cleveland, Ohio, United States
Top Contributor
167 reviews 167 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is really nice. We got a king suite because I had enough Choice Privilege points for a free night. Exceeds my expectations. The room was very clean and large with a sitting area with microwave and refrigerator. The best part is a bench by the bed with a luggage rack.I always appreciate a luggage rack in hotel rooms.

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear LisaNM, Thanks for taking the time to tell others about your stay! We are happy to know we exceeded your expectations - that is our goal! Hope to see you again soon! Angela Harding ~ General Manager ~ 304.776.7711 More 

Warsaw, NY
Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 18, 2015

I don't often give five star ratings. They got one here for above and beyond service. I can't find even a minor complaint. The staff was so friendly and welcoming. Everything was spotless. At the breakfast area there was an employee who at every opportunity cleans and refilled everything to assure each guest had the same experience. There is an... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Zelda626, Thank you so much for feeling we were worthy of 5 stars! Our entire team appreciates your recognition of their efforts. You are correct - we definitely strive to be better than average. We hope to see you again soon! Angela Harding ~ General Manager ~ 304.776.7711 More 

Petersburg, Indiana
Top Contributor
108 reviews 108 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 30, 2015 via mobile

We have stayed here several times in the last few years and always were impressed with the friendliness and amenities of this hotel. We stayed here on two consecutive weekends recently and the first weekend was great, as usual. The second weekend, not so much. The front desk person was not friendly at all. No complimentary cookies or popcorn were... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Vance H, I sincerely apologize that your stay was not up to our expectations. We take guest satisfaction very seriously and are very unhappy that we disappointed you. We will use your feedback with our team to improve our service. Please call me at your convenience to further discuss your stay. Thank you, Angela Harding ~ General Manager ~... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2015

Stayed in this hotel for a meeting in Nitro. Hotel was very clean, comfortable. Breakfast was good, and the night I was there, they offered "unstuffed" pepper soup as a complimentary dinner. Overall, I was very impressed with the staff and the room.

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear candiedick, Thank you for taking the time to write a review! We are so glad you were impressed - that is our goal! We strive to be the best hotel in the Charleston, WV area. Hope to see you again soon! Kind regards, Angela Harding ~ General Manager ~ 304.776.7711 More 

Logan, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2015

We came to Cross Lanes, WV to visit the Mardi Gras Casino just up the road from the Sleep Inn. The rooms were nice & very clean but the staff were superb!! Such a friendly group of people!! Didn't try the breakfast due to a Cracker Barrel right next door but it looked nice if you're in a hurry to... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Bluejacket23, Thank you for staying with us while visiting the Mardi Gras Casino! Our team appreciates your comments about their service! We strive to be the best hotel in the Charleston, WV area! We look forward to your next visit! Kind regards, Angela Harding ~ General Manager ~ 304.776.7711 More 

Aiken, South Carolina
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 16, 2015

I stayed in the Sleep Inn during a time of impending floods, sliding rocks and mud slides due in part to rains and melting ice. The facilities at Sleep Inn were quite comfortable, always clean and neat as a pin,with staff always available. Delicious breakfast bright and early with sufficient quantities for everyone, fresh coffee and even popcorn in the... More 

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear Jerry G, Thank you for sharing your experience with other travelers. Our staff works hard to make this the best hotel in the Charleston WV area. We hope on your next visit we have better weather for you! Kind regards, Angela Harding ~ General Manager ~ 304.776.7711 More 

Marietta, Ohio
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 27, 2015

We've stayed here for quite a few yrs. now, and always find the hotel clean and neat. The staff very helpful and kind. It's centrally located to restaurants and businesses. We will "always" return. M.A. & J.

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SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Dear M.A. & J, Thank you for always choosing our Sleep Inn! We love to see our friends come back to visit us! Take care, Angela Harding ~ General Manager ~ 304.776.7711 More 

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