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Comfort Inn Charleston WV

Certificate of Excellence
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102 Racer Drive, Cross Lanes, WV 25313
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Choice Privileges Points
Best prices for: 1 room 1 guest
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Comfort Inn Charleston WV
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Comfort Inn Charleston WV
Comfort Inn Charleston WV
Comfort Inn Charleston WV
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169 reviews from our community

Traveler rating
    86
    34
    32
    12
    5
See reviews for
49
52
13
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Charleston WV
See the most recent reviews
Hebron, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2013

We have had the opportunity to stay at this establishment several times and had an excellent experience every time. It will be the go to place for us as we travel several times a year to Richmond, VA. The traffic pattern getting off I64 is CRAZY, however returning to the Interstate is very easy!. Their price is a little high.... More 

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Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Thank you so much for the feedback and we are pleased you enjoyed your stay. For better rates you may want to try contacting our front desk because they are numerous opportunities to save money. We offer Choice Privileges rewards (and discounts) and other options. I agree the traffic can be tough - you aren't alone there. Please always take... More 

Philippi,WV
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

We just left this hotel today at noon. This hotel was great from the get-go. I called to notify we were arriving after midnight and they had no problem with it. We arrived at midnight and the night clerk was Sharon. She was so nice and informative. She was very pleasant. We stayed two nights and it was great. My... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

It is wonderful to hear you enjoyed your stay so much! Thank you for taking the time to share your experience with everyone and for providing the name of the employee that helped make your stay so memorable. We look forward to seeing you again soon! More 

Independence, Missouri
Top Contributor
62 reviews 62 reviews
25 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 3, 2013

Room was clean, Breakfast was good, eggs sausage and bisquit and gravey along with the regular waffle iron and cerial etc., there is a Casino with a dog race track nearby and it has a shuttle if you don't have transportation. Several resturants and walmart close by. Easy access to the highways. It is a few miles from Yeager field... More 

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Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Thank you for the feedback. It is good to know you enjoyed your recent stay with us and felt we have a convenient location! Please be sure to visit us again soon! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2012

Everything about our stay was excellent. Curtis was an excellent host and everyone on the staff was so kind. My room was very clean and comfortable. Thank you all for making an out of state guest feel so welcome! The breakfast was amazing as well.

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Wow! We are so pleased to hear that you enjoyed your stay with us and Curtis was so helpful! Thank you for sharing your experience with everyone. Please be sure to stay with us again in the future. More 

Anderson, Indiana
Top Contributor
93 reviews 93 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 13, 2012

I was pleasantly surprised by this Comfort Inn, having been disappointed so many times over the years. It is clean, well maintained, convenient access from Interstate. Staff was friendly and helpful. Traveling through this area many times over the past 25 years and using it as an overnight half-way stopping point, I have now found my favorite place. Far above... More 

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Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

We are so pleased to hear you had such a wonderful stay and will be visiting us again in the future! Please let us know if we can ever do anything to make your stay even better. Thank you very much for the feedback. More 

MIDLOTHIAN
1 review
5 of 5 stars Reviewed December 11, 2012

From the minute I entered this hotel 12/6/2012 until I left the next day, I was made to feel at home by front desk, restaurant (breakfast), and housekeeping staff. The breakfast included in my room rate was superb - plenty of hot and cold choices. The breakfast room and my sleeping room were spotless. I stayed at three hotels in... More 

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Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Hi Tom, Thank you so much for sharing this wonderful review! We greatly appreciate you taking the time to share your experience with everyone and we are very pleased that you enjoyed your stay so immensely. We hope to see you again soon. Take care & safe travels! More 

Tampa, Florida
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 6, 2012

The staff was very courteous and informative upon our arrival. Recommended a restaurant for us, told us where everything was. The room was very clean, had everything we needed and most importantly had a great sleep. We had a very good time in the Lazy Dog Saloon.

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Wendy, Thank you very much for the kind words and sharing your experience with everyone! We love hearing that guests had a good nights sleep - we understand how important this is to anyone traveling. Please be sure to stay with us again in the future! =) More 

Redding, California
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 29, 2012

Its nothing special, just a run of the mill chain hotel. Comfortable beds, nice staff. They have a bar on the first floor so make sure you stay upstairs unless you enjoy loud drunk idiots keeping you up all night...

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Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Hello Eric! First, thank you for taking the time to provide this helpful feedback - we certainly appreciate it. It is nice to hear that you enjoyed our beds and hotel location. Of course, it is disappointing to us that your stay was not perfect and that you experienced an above average noise level. I understand how important a good... More 

Springfield, Ohio
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 22, 2012

We only stayed one night here. The hotel was nice the breakfast was nice, although the biscuits were hard as rocks. Everything else was ok. We've stayed in better for the price but it was clean and worked for the night. We had trouble with the wi-fi. Sometimes it would work and usually for a short time, most of the... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Thank you very much for the feedback. We are grateful that you chose to stay at our hotel and hope you will visit us again in the future. I am sorry to hear that you experienced some difficulties with the wi-fi and breakfast. This will certainly receive our immediate attention and we appreciate you bringing the issues to our attention. More 

Virginia
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 16, 2012

Heated Indoor Pool. Nice workout room (I didn't use it, but it is bigger than most hotels) Near the casino. Nice lobby. Hot Breakfast. Micro-wave, coffe maker, Refr. in room. Only $77.28 ($69 plus taxes -- it's in the travel books at that you get at the rest areas). There is a restaurant sports bar in the hotel too. I... More 

Was this review helpful? Yes 1
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review

Thank you so much for the feedback! We are very pleased that you enjoyed your stay. Value is very important to the entire chain of Choice Hotels, so it is nice to know that you were satisfied with all we have to offer! Please be sure to visit us again soon! More 

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