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Comfort Inn Charleston

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102 Racer Drive, Cross Lanes, WV 25313
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Comfort Inn Charleston
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186 Reviews from our TripAdvisor Community

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Traveler rating
    90
    39
    35
    13
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (37)
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There are newer reviews for Comfort Inn Charleston
See the most recent reviews
Waukesha, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

I stayed at this hotel while travelling through WV. staff was great, pool and spa were excellent, clean and well kept, very good breakfast. everyone here is friendly and helpful. Good golf nearby and nice,no smoking, casino about 1/2 mile away.came in handy on a rainy afternoon. I would stay here anytime again...A1 bar and grille on site.

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Thank you so much for your review. We are thrilled to hear such positive feedback. We appreciate your business and hope to see you again real soon! =) More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed April 20, 2013

Everything was so great. We were greeted and given all the information required to choose our room. Gail and Joyce at the Front Desk were professional but super friendly and gave us the feeling that we were staying with friends. The room was immaculate, even the windows sparkled. There were more than enough towels. (Big, fluffy, soft towels!) The housekeeping... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Barbara, Thank you so very much for taking the time to share your experience with everyone. We greatly appreciate your feedback and are thrilled that you enjoyed your stay. We look forward to seeing you again in the future! =) More 

mill creek
1 review
5 of 5 stars Reviewed April 19, 2013

Being in the military, I have stayed at numerous hotels and I can honestly say that everytime I have stayed at this Comfort Inn, the staff has always been very professional and courteous to me and my family. It is always a pleasure to stay at this facility. Thank you!

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Jeff, First, let me say thank you for serving our country and second that it is an absolute pleasure to accommodate both you and your family! We are so pleased to hear that your experiences at our hotel have been enjoyable. Please visit us again soon! :-) More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 29, 2013

The front desk and housekeeping staff were wonderful. Very welcoming and kind. The pool was fun and different for the kids. Our room was very clean and breakfast was good. But mostly very impressed with staff .

Was this review helpful? Yes 1
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Thank you for the wonderful feedback! Please come visit us again soon. =) More 

Blackwood, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 22, 2013

I have been here twice now and fair play, I really enjoyed my time here.The staff were friendly and helpful and the facilities were of a high standard.I intend to return here in mid June to stay for about 3 weeks. Would recommend this hotel .The only negative point that I can think of is they don't do evening meals... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Les! Thank you so much for your kind review of our hotel. We greatly appreciate both your business and the feedback. I would like to inquire about one point you mentioned though; you said we did not have a restaurant at our hotel, is this correct? My reason for inquiring is that we DO in fact have an onsite... More 

Marietta, Ohio
Level Contributor
3 reviews
4 of 5 stars Reviewed March 11, 2013

We stayed in room 214, we were quite surprised to hear it had not yet been renovated...very nice room and good price! Beautiful inside pool and friendly bar/lounge. Hotel staff were friendly and the whole place was tastefully decorated. We will go back :)

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Matabby, Thank you so much for taking the time out of your day to share your experience with everyone! We love hearing positive feedback regarding our staff and guest satisfaction. Please stay with us again soon! =) More 

Norfolk, Virginia, United States
Level Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 10, 2013

Stayed there almost a year ago, in middle of renovation project, which is still underway, and I didn't get a new room this time either! Did get a flatscreen TV though. A decent hotel otherwise, oldness of rooms didn't bother me, bed comfortable.

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Jack, First, let me thank you for staying with us on your recent trip through WV! We truly appreciate your feedback and would like to address your comments. We apologize that our renovations are still ongoing; unfortunately, a $1 million makeover cannot be completely quickly unless we were to close the whole hotel down or cause loud disturbances to... More 

North Canton, OH
Level Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed March 2, 2013

Avoid Room #210 at all costs. The room placement is directly above the automatic front doors and the sound of the doors opening and closing is extremely loud and irritating. This hotel has an on site popular lounge that is open until the wee hours of the morning. With the casino next door, this lounge is very active and the... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Jean, Thank you for the feedback. We take the issues you’ve mentioned very seriously; all items have been noted and are being, or have been, dealt with! I sincerely apologize for the noise you experienced, that is very helpful information though and we are working on fixing the problem. Additionally, I spoke with both the Owner of the hotel... More 

Wainfleet, Canada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 1, 2013

We stayed at this hotel on our way to Florida and because they allow pets. Since we were traveling with our dog, we stayed in a "pet room". Usually these rooms are smelly but this hotel was spotless. The room was very clean and one wouldn't know that it usually had pets in it. The hotel is older and shows... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Thank you for taking the time to share your experience at our hotel with everyone. We greatly appreciate your business and your feedback! We are very pleased to know we were able to accommodate you and your pet! Please be sure to stay with us again soon! =) More 

Upnorth Michigan
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 26, 2013

On the way home from our son's house in VA Beach, we usually stop in Covington, WVA. However, we decided to drive a little further. We were pleasantly surprised to stop at the Comfort Inn which not only has a bar on site, but other restaurants very nearby. We requested a first floor room (no elevator) and were accomodated with... More 

Was this review helpful? Yes
Heather P, VP of Sales & Marketing at Comfort Inn Charleston, responded to this review

Hello Nancy, Thank you for taking the time to share your experience at our hotel with everyone. We greatly appreciate your business and your feedback! We do have Queen Rooms, I apologize if none were available during your stay but we are glad your accommodations were still to your liking. I will also be sure to let Lynn know she... More 

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