First of all , we were on teh 2nd floor, and they have luggage carts, but then there is NO ELEVATOR. The door to the 2nd floor is locked and you use your room key to gain access, and immediately you are overwhelmed with strong smoke and some other odor. We had thought we were safe since we'd stayed in... more

We came in late one evening. We specifically asked for a room that was non-smoking and no animals had been in it. When we went in the room, we thought it was just a musty smell and turned up the air conditioner. It turned out that it was animal urine odor. We stayed in the room because my husband just... more

The room was clean and the staff was friendly. What was disappointing was we had to wait past the 3pm check in time before our room was ready. There was not a comfortable chair in the room. more

This was a pleasant suprise. We stayed here to go to Tri-State and not only was the location perfect but the staff was so friendly. The establishment was very clean and the breakfast was great. I usually stay at 3-4 star hotels and this was my first time at a Comfort Inn in a long time. The Cross lanes location... more

Drove through West Virginia on a road trip with the family (aged 22-55) and stopped outside of Charleston for a night at the Comfort Inn in Cross Lanes. Only reason for us staying here that night was to go to the Tri-State Racetrack and Gaming Center down the road. We reserved 2 rooms with each having 2 full size beds.... more

The Comfort Inn, was a pleasure to stay in. the rooms were nice and clean. The staff very friendly. cross lanes and charleston are wonderful cities, everyone so warm and friendly. Can not wait until we return... thankyou for a nice two night stay. more

This hotel was clean. Had juice and coffee to drink at all times. The pool and hot tub were great. A good place to stay if you plan on going to the slots and dog track, only a mile or two away. They had a really good breakfast buffet. more