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All 4 Cross Lanes hotels

Comfort Inn Charleston WV

3.0 of 5 Hotel   |   102 Racer Drive, Cross Lanes, WV 25313
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Comfort Inn Charleston WV
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69%
Ranked #2 of 4 hotels in Cross Lanes
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 1, 2014
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123 people have reviewed this hotel

Traveler rating
    61
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    24
    11
    5
See reviews for
36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

Cindy the manager & Cindy in housekeeping they are very caring about the hotel as wellas the guests. They make me fel so welcomed. The rooms are clean the breakfast is great. Lazy Dog saloon is a lot of fun. The employees especially housekeeping do a great job. And very hardworking.

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Hospitality is an art we are passionate about and I am happy you are able to feel the care we love to give our guests. Your mention of the staff and the hardwork they put in is rewarding and will not be forgotten. Thank You! More

Huron, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 31, 2013

We have stayed at this hotel many times. It is very nice and conveniently located to all things in Charleston!! This hotel is right around the corner from the casino and about a 15 minute drive from downtown Charleston. It also has a very well maintained pool and hot tub that our kids love. The staff is very friendly and... More

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

We are so proud that you can enjoy our property over and over again. Thank you so much for your loyalty to our hotel. More

Statesboro, Georgia
Top Contributor
51 reviews 51 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 30, 2013

Traveling home from the holidays had come down with something had to stop. Place is being refurbished. Older property but looks like it should be ok when complete. Room was pretty good for old. Great towels,good mattress. Easy on, easy off walmart up the street.Breakfast the norm for free,well stocked and clean. Excellent lady taking care of the area. Would... More

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

I am glad our access to the interstate provided you with easy off and easy on convenience in your time of weiryness. It is my hope that you will return to our property to see the finished $2 million dollar renovations to be completed by April 2014 and be able to enjoy our cocktail lounge, indoor-outdoor pool/sauna and spa as... More

Saint Louis, Missouri
Top Contributor
86 reviews 86 reviews
45 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 22, 2013

This is the typical type of motel ChoicePriveledges wants you to spend your hard earned money on and tell you how good they are. At first when I walked into the lobby of this motel I thought it would be clean and decent for the $90 a night they charge. But once I got to my room I saw just... More

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

We would like to thank you for your comments for it gives us an opportunity to solve issues through the guests' eyes. We anticipate hearing your voice to take care of any problem you may have that causes discomfort or inconvenience. Our goal is to make it right during your stay. Our staff is always ready to make your time... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2013

Came into hotel on the 14th November after an drive from Myrtle Beach. Wife and I were tired and hungry. They have a small bar with food inside their lobby. Nothing fancy but all around good food. The room was clean and on the fisrt floor as requested. The next morning we discovered that our car would not start (... More

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Thank you for sharing how we were able to make your visit with us special. I am proud of the staff we hire to make each and every stay for our guests a remarkable experience. Please come back to visit us again soon. More

Huddleston
1 review
5 of 5 stars Reviewed November 1, 2013

Our room was in the new section and it was clean, comfortable, and quiet. The pool was beautiful. All attendants were very pleasant and accommodating. Breakfast was one of the best buffets with hot eggs and bacon. Curtis worked at the desk and was extremely helpful. We'll be happy to go back again.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

It is such a joy to know that you enjoyed so many aspects of our hotel and staff. We have been very busy renovating our property to the Choice Hotels "Truly Yours" package for Comfort Inns. We are delighted you appreciated the aviance of our new rooms, the courtesy of our staff and our great breakfast of variety. We hope... More

Marshfield, Wisconsin, United States
Top Contributor
143 reviews 143 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed October 2, 2013

This hotel is really trying and it shows. The parts that have been updated, like the lobby and the breakfast area are really nice. The pool area is great. Breakfast was nice with hot items and Sandi the attendant was super friendly and kept things looking nice. On check-in, we discovered a room deoderizer in our room since a previous... More

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Thank you for your acknowlegement of the qualities you like about our hotel. Our renovations have been very successful thus far. I am glad you found our original room clean. I will have to say the items in your room are not indicative of anyother rooms. And I apologize for your inconvenience. We look forward to your return in one... More

Lafayette, Indiana
Contributor
12 reviews 12 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 18, 2013

This place is a "must stay" if you're in the area! Friendly staff, clean room, beautiful pool area, great view, neat small bar, and one of the best breakfast buffets I've had in quite some time. And if you're into gambling, there's one less than a mile away! Enjoy!

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

We are proud to be one of the best kept hotes in the West Virginia Mountains. It was very nice of you to ackowledge our service and amenities as a tribute to our Great State. More

Carterville, Illinois
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2013

The employees were very welcoming and friendly. The pool was clean and sunny with nice ambiance. The rooms were quiet and comfortable. The only thing was the bathroom fan was very noisy and it came on when the light was on. Not a big thing to complain about. We did get one of the remodeled rooms and it was clean... More

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

We are pleased you enjoyed your stay and look forward to serving your lodging needs in the future. The new rooms are spectaculary chic, glad you enjoyed it. More

Fontana, California
Top Contributor
154 reviews 154 reviews
111 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed September 17, 2013

This is an older hotel, that is no frills. If you really need a low cost hotel and can get this for a good price, then it is very acceptable. It is not much for comfort, but it has all of the basics, and nothing is horrible about it. It is just ok. I wouldn't stay here for a long... More

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Your comments are welcomed. Our public areas renovations are finished I can't wait til you see the new rooms. Come back to see us. More

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Additional Information about Comfort Inn Charleston WV

Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Charleston Wv Hotel
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
Address: 102 Racer Drive, Cross Lanes, WV 25313
Phone Number:
Location: United States > West Virginia > Cross Lanes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Cross Lanes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Charleston WV 3*
Official Description (provided by the hotel):
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill, Pet-Friendly Rooms (Based on Availability) ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 
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