We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Inn Charleston WV

Certificate of Excellence
Hotel website
Hotel deals
102 Racer Drive, Cross Lanes, WV 25313
Special Offer
Choice Privileges Points
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Comfort Inn Charleston WV
Professional photos View all
Browse nearby
Comfort Inn Charleston WV
Comfort Inn Charleston WV
Comfort Inn Charleston WV
Write a Review

171 reviews from our community

Traveler rating
    86
    36
    32
    12
    5
See reviews for
50
53
13
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
  • All months
    (171)
  • Mar-May only
    (37)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (30)
All months
Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stay here every time we are in the area and have for years. It's become more crowded as everyone else has discovered that its reliable and a good value but it hasn't deterred us from coming back yet. It may, but not yet. We still enjoy being able to grab a drink and a(very limited) bite to eat onsite... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We were on our way back from Asheville and decided to spend the night here and the k out the casino. Definitely the nicest comfort inn I've ever seen. They were courteous and helpful at the front desk. They have a nice bar area with food and everything was clean and neat. The Mardi Gras casino wasn't in Walking distance... More 

Was this review helpful? Yes
Homewood, Illinois
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Clean bed. Pleasant staff members. Breakfast area well-maintained. Not much else to recommend it. The clientele were interesting (a little too close to a nearby casino for my taste). Stay was fine in a pinch, but with a young family, I wish we had pressed on a bit farther on down the road.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear bceagle03, Thank you for taking the time to leave your comments on your recent stay with us. It's nice to know you enjoyed the staff, breakfast and comfort of the hotel. The casino is 1/4 mile away from the hotel, yet, I understand that it still provides a level of discomfort for those traveling as a family. You wouldn't... More 

Wexford, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Unless you are looking for a waffle or basic cereal in a box, look elsewhere for breakfast. Tasteless eggs and no fresh fruit for cereal. Our tub had no grab bar and the surface was slippery, so beware. We thought it nice that there was a bar/lounge right there and went in for happy hour at 4:45 pm, but no... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Mary, I would first like to thank you for taking the time to fill out your review. It is so disappointing to know that you did not enjoy the breakfast. We do provide one of the best variety breakfast most Comfort Inn's offer. There is fresh fruit and package fruit, so there was not excuse for either one of... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was nice and clean. The bed was very comfortable and each bed had four pillows. An elevator was available for second floor rooms. The Continental breakfast in the morning was extensive. They had hot and cold cereals, a waffle machine, scrambled eggs, sausage, bacon and biscuits and gravy. Also available were juice, yogurt, fresh fruit, hard boiled eggs... More 

Was this review helpful? Yes 1
ComfortInnWV, Manager at Comfort Inn Charleston WV, responded to this review

Dear Quiet Day, Thank your for your kind words detailing your stay with us here in May. It is very exciting to know you enjoyed the many items we offer on one of the largest breakfast buffets you will find at a Comfort Inn. The friendly staff here will be delighted to know you acknowledged them in your review. They... More 

Kingsport, Tennessee
Contributor
12 reviews 12 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay here every time we are in this area. Its a great room and clean. The staff is very friendly. The bed is extremely comfortable. They also rooms for smokers !!! I do wish they had a better breakfast bar but other than that, everything was great.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Karen, Thank you for taking the time to review our property on Trip Advisor with your comments. It's great to know your found your room to be the right value for the price paid and that it was clean and comfortable for you. We listen to the guest's feedback on our breakfast to ensure that we make everyone happy.... More 

1 review
5 of 5 stars Reviewed April 11, 2015

Stayed here as a couple for a long weekend. We were looking for a decent priced hotel with nice amenities. This hotel did not disappoint. We arrived late at night on a Friday and there was still plenty of parking. We were greeted kindly at the front desk, and they gave us detailed directions to find our room and what... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Emily, If I did not work here from the sound of your review I would definitely try to find our where this hotel is located. Thank you so much for your kind words describing your stay with us. It is very nice to know you really got to enjoy the property from the angle that we as employees and... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

this was our third year in a row staying at this hotel on our way down south for Easter. we come back every year because the staff is wonderful. such nice people! the pool is fun and the kids have a good time.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Mom4810, It is a pleasure to know you continue to choose our property year after year. That is one of the greatest compliments we could ever receive. We look forward to your next visit. Kind regards, Cindy Bagwell, General Manager More 

Bethany, West Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 29, 2015

Hotel is OK. I expected a little more for the money. The big disappointment is that their "free" wifi SUCKS. I was in a group of about 25 people and not one of us was able to connect. When I called the front desk the lady was less than helpful and, of course, it MUST have been something I was... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear JDC67, Thank you for taking the time to review our property. Your comments will serve as the constructive criticism needed to make our property great. It is really disappointing to know you and your colleagues were not able to utilize the Internet during your stay. We realize this is very important to our guest needing to get their business... More 

Cross Lanes, West Virginia
2 reviews
5 of 5 stars Reviewed March 28, 2015

They were very friendly from the beginning everything it says they offer they have. Every employee is all working spoke to me and made sure everything was going well and asked if I needed anything. It's very family friendly as well as couple friendly quiet convenient the pool is beautiful. They have fresh coffee fresh cookies and popcorn 24/7! It... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Danabeth, Thank you for taking the time to offer your comments from your stay with us in March. It's nice to see that someone from the area enjoyed the property as if they were visiting from far away. That really means a lot. As you can see, we take pride in we treat our guests. The friendly staff is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (2)
Viewed
Pool/beach area (3)
Viewed
Bathroom (2)
Viewed
0:30
Videos (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (1)
Viewed
Room/suite (17)
Viewed
Business center/function rooms (1)
Viewed
Dining (3)
Viewed
Other (17)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay