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Comfort Inn Charleston WV

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102 Racer Drive, Cross Lanes, WV 25313
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Comfort Inn Charleston WV
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Comfort Inn Charleston WV
Comfort Inn Charleston WV
Comfort Inn Charleston WV
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166 reviews from our community

Traveler rating
    84
    34
    31
    12
    5
See reviews for
49
50
13
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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    (31)
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    (65)
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    (40)
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1 review
5 of 5 stars Reviewed 1 week ago NEW

Stayed here as a couple for a long weekend. We were looking for a decent priced hotel with nice amenities. This hotel did not disappoint. We arrived late at night on a Friday and there was still plenty of parking. We were greeted kindly at the front desk, and they gave us detailed directions to find our room and what... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

this was our third year in a row staying at this hotel on our way down south for Easter. we come back every year because the staff is wonderful. such nice people! the pool is fun and the kids have a good time.

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Bethany, West Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is OK. I expected a little more for the money. The big disappointment is that their "free" wifi SUCKS. I was in a group of about 25 people and not one of us was able to connect. When I called the front desk the lady was less than helpful and, of course, it MUST have been something I was... More 

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Cross Lanes, West Virginia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

They were very friendly from the beginning everything it says they offer they have. Every employee is all working spoke to me and made sure everything was going well and asked if I needed anything. It's very family friendly as well as couple friendly quiet convenient the pool is beautiful. They have fresh coffee fresh cookies and popcorn 24/7! It... More 

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Gainesville, Virginia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

1st...-when inquiring about room rates I was quoted one price for 2queen beds, a higher pice for a newly renovated room, and an even higher price for a suite. The hotel is on process of updating so they push that inconvenience on to customer and charge additional BTW...not impressed with new decor or room arrangement. I chose the newer room... More 

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Four Oaks, North Carolina
Top Contributor
212 reviews 212 reviews
67 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 14, 2015

This location was a good stay. Comfortable bedding, hot water, good internet speed. Location has a sauna, indoor pool, and a bar on site. Several flat screens in the bar (Saloon) on site. Staff at the front desk was cordial/friendly, as well as other employees at the hotel. The bartender at the on site bar was friendly and attentive to... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 18, 2015 via mobile

The front desk people were super nice. Our room was very clean and breakfast the next morning was great. Only complaint is the menus they provide in the rooms for the saloon downstairs are old. I tried to order a smoothie and they looked at me like I was crazy. It was a prego craving and I was bummed but... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Special Guest, I would like to thank you for writing a review of your most recent stay with us. It nice to see you were happy with our cleanliness and nice staff. The smoothies are very much so a part of the menu and we have all the ingredients to satisfy your cravings. It is dissappointing to know that... More 

Broad Creek, North Carolina, United States
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 6, 2015

Shout out to this hotel at Cross Lanes. We certainly enjoyed our short stay there as we were on the road, arriving about 9 pm and checking out the next day about 8 am. The check in hostess was friendly and had all our paperwork done in minutes. We visited the bar and grill at the hotel for a late... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Shelia, Thank you so very much for your kind responses to your most recent review of our hotel. We are excited that you were pleased with your stay with us and the fact that we were able to share our amenities with you to your enjoyment. Your acknowledgement of the friendly staff we have here is very appreciated. We... More 

Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

I found this hotel after a long drive at 9:30 pm, driving from Louisville to Alexandria. The hotel staff, Ricky, was so nice and accommodating, gave me a little price break as a walk in. Beautiful fireplace in the lobby, popcorn machine in the lobby, lovely, modern, large room with coffee and ample towels and toiletries. Again I emphasize top... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear VAtraveler, Thank you for taking the time to send in your kind review of our hotel and staff. I am proud to be the General Manager at this property and reviews like yours makes it special . My staff, especially Rick, left a great impression on you and I appreciate your recognition. We pride ourselves on providing the highest... More 

Charleston, West Virginia
Top Contributor
137 reviews 137 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 12, 2014

This is a great place to stay overnight or for an extended period. Staff very friendly, rooms easily accessible from lobby, indoor pool is refreshing, and all of the amenities were exceptional. Very conveniently located beside the interstate, near many restaurants, WalMart, Lowes and the casino. The rates are very competitive and the hotel is a fantastic home away from... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Valued Guest, Thank you so much for sharing your review. We will use this positive review of our service and amenities to share as encouragement to the great staff we have here. We look forward to your next visit with us. Kind regards, Cindy Bagwell, GM More 

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