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Comfort Inn Charleston WV

3.0 of 5 102 Racer Drive, Cross Lanes, WV 25313
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Comfort Inn Charleston WV
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Comfort Inn Charleston WV
Comfort Inn Charleston WV
Comfort Inn Charleston WV
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162 reviews from our community

Traveler rating
    82
    34
    29
    12
    5
See reviews for
48
49
12
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Four Oaks, North Carolina
Top Contributor
205 reviews 205 reviews
66 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This location was a good stay. Comfortable bedding, hot water, good internet speed. Location has a sauna, indoor pool, and a bar on site. Several flat screens in the bar (Saloon) on site. Staff at the front desk was cordial/friendly, as well as other employees at the hotel. The bartender at the on site bar was friendly and attentive to... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 18, 2015 via mobile

The front desk people were super nice. Our room was very clean and breakfast the next morning was great. Only complaint is the menus they provide in the rooms for the saloon downstairs are old. I tried to order a smoothie and they looked at me like I was crazy. It was a prego craving and I was bummed but... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Special Guest, I would like to thank you for writing a review of your most recent stay with us. It nice to see you were happy with our cleanliness and nice staff. The smoothies are very much so a part of the menu and we have all the ingredients to satisfy your cravings. It is dissappointing to know that... More 

Broad Creek, North Carolina, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 6, 2015

Shout out to this hotel at Cross Lanes. We certainly enjoyed our short stay there as we were on the road, arriving about 9 pm and checking out the next day about 8 am. The check in hostess was friendly and had all our paperwork done in minutes. We visited the bar and grill at the hotel for a late... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Shelia, Thank you so very much for your kind responses to your most recent review of our hotel. We are excited that you were pleased with your stay with us and the fact that we were able to share our amenities with you to your enjoyment. Your acknowledgement of the friendly staff we have here is very appreciated. We... More 

Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

I found this hotel after a long drive at 9:30 pm, driving from Louisville to Alexandria. The hotel staff, Ricky, was so nice and accommodating, gave me a little price break as a walk in. Beautiful fireplace in the lobby, popcorn machine in the lobby, lovely, modern, large room with coffee and ample towels and toiletries. Again I emphasize top... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear VAtraveler, Thank you for taking the time to send in your kind review of our hotel and staff. I am proud to be the General Manager at this property and reviews like yours makes it special . My staff, especially Rick, left a great impression on you and I appreciate your recognition. We pride ourselves on providing the highest... More 

Charleston, West Virginia
Top Contributor
125 reviews 125 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 12, 2014

This is a great place to stay overnight or for an extended period. Staff very friendly, rooms easily accessible from lobby, indoor pool is refreshing, and all of the amenities were exceptional. Very conveniently located beside the interstate, near many restaurants, WalMart, Lowes and the casino. The rates are very competitive and the hotel is a fantastic home away from... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Valued Guest, Thank you so much for sharing your review. We will use this positive review of our service and amenities to share as encouragement to the great staff we have here. We look forward to your next visit with us. Kind regards, Cindy Bagwell, GM More 

Kokomo, Indiana
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2014

Our stay at Comfort Inn in Cross Lanes was exceptional from the moment we were greeted at the door to the time we checked out. The Desk Clerk addressed us by name, and invited us to enjoy some warm cookies. Our room was attractive and inviting. The beds were extremely comfortable. The free breakfast offered the next morning was far... More 

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Special Guests, Thank you for your great review of our hotel. It's is evident that you took full advantage our service and amenities and it is pleasing to know you were able to rate us so high. We strive to bring a great experience to each guests who choose to stay with us. And, yes, we understand you have... More 

Christiansburg, Virginia
Top Contributor
356 reviews 356 reviews
58 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed December 2, 2014

We located this property using the Quality Inn website and made our reservation there. When we tried to enter the address into our car's GPS unit it could not be located. But the hotel had a very good map on their website AND it was easy to locate using the signs on the Interstate. Our room was large and immaculately... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Ernie, Thank you for offering your review of your stay with us, giving us an opportunity to experience a stay through the guests' eyes. It pleasing to know you found your room to be clean and spacious, a choice of the Wall Street Journal or the USA Today, fast WIFI and a great breakfast and many restaurants from which... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 19, 2014

I recently visited the Comfort Inn at Cross Lanes West Virginia and enjoyed my stay. The manager Cindy Bagwell was extremely nice and helpful with my business situation. I found the rooms to be in excellent condition and would recommend it to my closest friends.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Special Guests, Your kind words are very appreciated. It is our goal to make sure your are provided with excellence in every aspect of your stay. It is pleasing to know we were in helping you get your business taken care of to your satisfaction. Recommending us to your closest friends is one of the greatest compliments we could... More 

Philippi,WV
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 17, 2014 via mobile

This is our families second time staying at this hotel. They have done some remodeling from the last time we were here. We arrived on Friday afternoon. Check in was fast and easy. The employees were so nice. Cindy, I think was her name, was at the desk when we first arrived. We checked in and went around to the... More 

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Special Guests, Thank you for the time you took to share your review. It is important to us to know how our guest feel and were treated when staying with us. We pride ourselves on how we engage with our guests. And we appreciate your recognition of one of our special team members, Omar. He is very good with... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed November 11, 2014 via mobile

I stayed here twice already it is a very nice hotel to stay at it is, but when you reseve a room make shore you check to see if there will NOT be a hole bunch of routey kids there for football or something. we stayed on November 8, 2014 and checked out the next day. we got two rooms... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review

Dear Kari, I would like to personally thank you for providing a candid response of your stay with us in November 2014. I know you and your family enjoyed your stay with us just a few months before and knowing that your second stay was not acceptable is very disappointing. Your remarks will be used in my next team member... More 

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Additional Information about Comfort Inn Charleston WV

Address: 102 Racer Drive, Cross Lanes, WV 25313
Phone Number:
Location: United States > West Virginia > Cross Lanes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Charleston WV 3*
Number of rooms: 139
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn

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