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Comfort Inn Charleston

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102 Racer Drive, Cross Lanes, WV 25313
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Choice Privileges Points
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1 room 1 adult
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Comfort Inn Charleston
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211 Reviews from our TripAdvisor Community

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Lebanon, Virginia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at this property many times over the years and as always, my stay on 02.05.2016 was excellent. If you are going for the casino, this is my pick hands down. The rooms are very comfortable, have a mini-fridge, and the pool is very nice. In the mornings prior to checkout there has always been plenty of hot... More 

Helpful?
Thank Bull C
Nitro, West Virginia
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago NEW

Comfort Inn Cross Lanes, WV is a wonderful facility. Great staff, excellent breakfast, lounge with food on site and a wonderful indoor pool area with hot tub & sauna. Would highly recommend to anyone coming to the area.

Helpful?
Thank KathyJ1977
Charleston, West Virginia
Level Contributor
234 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is a great destination for travelers and for locals. The lounge & restaurant is under new management and the service was absolutely fantastic. The hotel has an indoor pool so swimming in the middle of winter is really fun. This is a great destination.

Helpful?
Thank dafacct
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 29, 2015 via mobile

Should be 2 star or 1.5 start at the most. Room very outdated, bathroom fan super loud and can't be turned off. Really small bathroom. I think we got one of the terrible rooms they reserve for those of us idiots that use priceline to save money. Called ahead to ask for crib to be put in room. Arrived at... More 

Helpful?
Thank Joel S
ComfortInnWV, Public Relations Manager at Comfort Inn Charleston, responded to this review

Dear Joel S. Thank you for taking the time to review our hotel. We want to ensure our guests' happiness upon each stay. From your feedback, I can see you were not satisfied. I want to sincerely apologize for not making it a great stay. We have this beautiful indoor pool and we really love showing it off as our... More 

Broad Creek, North Carolina, United States
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 25, 2015

For the third year in a row, we have traveled from our home in NC to our daughter's in Indiana. This is a great stopping over place. Friendly staff, great amenities, security, all combine to make this a favorable stop. The room is nicely appointed with an updated modern feel. Price was fine for a hotel right off the interstate.... More 

Helpful?
Thank Sheila M
Cross Lanes, West Virginia
1 review
1 of 5 stars Reviewed December 19, 2015 via mobile

As a truck driver I stay in many motels when I'm on my breaks away from home on weekends my company uses corporate lodging card to pay for our rooms.As a company or motel that accepts clc you sign a legally binding contract that's stated in the first sentence that all stays are for 24 hours if you don't read... More 

Helpful?
Thank terry D
Greenville, Kentucky
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed December 12, 2015

This motel is the first we've ever stayed in that had the perfect room layout for our family. Our 21 year old daughter travels with us, and she usually ends up either on a sofa bed or on a 2nd bed in the same room with us. Our room had a king bed in one bedroom, and a queen bed... More 

Helpful?
Thank David270338
Philippi,WV
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 16, 2015 via mobile

Well, It saddens me to write this review. I just returned home yesterday from a short stay over the weekend. Check in was fast and easy. Parking was easy to find a spot . We got unloaded and into our room. I love the new remodel job they have done. They room was very nice. I love the addition of... More 

Helpful?
Thank partygirl602
Mason, Ohio
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 9, 2015 via mobile

Now the claim that this hotel is next to the Mardi Gras Casino is false. The casino is actually about a half mile down the road. The great thing is that the casino has FREE shuttle. I was greeted at the hotel by a friendly associate who thanked me for being a Choice Diamond Member. My suite was great with... More 

Helpful?
Thank Juanisback
Rensselaer, Indiana
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 2, 2015

This is a very well managed hotel. I do recommend staying here. The staff are excellent. We arrived around midnight & Cody was just so concerned that we have the best option for us & at the best rate. He was warm & welcoming! This was such a relief! We had a problematic stay at another property earlier in our... More 

Helpful?
Thank Tracy G
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