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Comfort Inn Charleston

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102 Racer Drive, Cross Lanes, WV 25313
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1 room 1 guest
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Comfort Inn Charleston
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Comfort Inn Charleston
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194 Reviews from our TripAdvisor Community

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Traveler rating
    96
    39
    36
    13
    10
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66
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
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  • All months
    (194)
  • Mar-May only
    (37)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (30)
All months
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed at this hotel many of times. Check in is fast n easy. The lazy dag saloon inside always gives great memories. We had a wrap n some fries to much to eat with drinking a cold beer:) our room was bigger than regular hotel rooms but did have a cigarette oder to it nothing u didn't get... More 

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Franklin
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

An older property but very clean with bathroom recently upgraded. Quiet location but very close to a variety of fast food and a WalMart. Everyone was very friendly and helpful. Breakfast was very good with someone available to restock and help.

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Canandaigua, New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the nicest Comfort Inn that we have stayed at, and we have stayed at a number of them over the years in various parts of the USA. The main features that lead me to say this are the amenities. There are two pools (indoor and outdoor), a pub serving a small menu of good food, and comfortable public... More 

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Bolingbrook, Illinois, United States
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I'm not usually a big fan of Comfort Inns, but I was pleasantly surprised by this one. I would definitely stay again. The breakfast was good, rooms modern and clean. We were just passing through the area after a long day driving so did not get a chance to use the pool. One thing to note for people passing thru... More 

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Channahon, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Stopped for one night on our way home. Would like to have had more time. We loved the tropical look of the indoor pool area including palm trees and waterfall. The outdoor pool was nice as well. Both were very clean. The lobby was very clean and modern and welcoming with cookies, popcorn and lemonade upon arrival. Our room appeared... More 

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Newburgh, IN
Level Contributor
150 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is loaded. Pools (indoor and outdoor), sauna, hot tub, bar, pub-like restaurant and other amenities including POPCORN and fresh baked cookies. But seriously, the staff is great, the rooms are quiet, clean, and the hotel has a good security system which controls access to not only the building but the floors as well. The breakfast bar is adequate... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Thomas M., Thank you for taking the time to write a pleasurable review of your most recent stay with us. Your acknowledgement of the outstanding staff, amenities and services is much appreciated. Thank you, thank you, thank you! Kind regards, Cindy Bagwell, General Manager More 

Decatur, IL
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked here to stay out of the Charleston city limits. Hotel is under renovation as of 8/2/15. Room was ok, but halls had plastic runners. Staff was friendly and helpful. Breakfast was extremely busy on a Sunday morning and the lady running it needed extra help. The only thing that concerned me here was a security door that needed a... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear TimW43, Thank you for choosing our property during your recent trip through Charleston WV. We know you have choices and the fact that you stay with us is appreciated. I would like to reassure you that we do not have security issues that warranted the extra door code security. We have made prominent investments in our property over the... More 

Radcliff, Kentucky, United States
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I stay at many different hotels in a year, and I can confidently say that this is probably the worst hotel that I have stayed at. After driving 600 miles and receiving a good review on this location I was ecstatic to stop and rest for the night. When I entered the hotel I was checked in and sent on... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Henry J., I appreciate your staying with us after reading the many wonderful reviews we get. I am very dissappointed to know that you did not find the same accomodations during your most recent visit with us. The details you gave of your stay are extremely unacceptable. I would love for you to contact me in hopes of making... More 

Fairmont
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 18, 2015

Great and I mean great bed and pillows!! Clean, neat and quiet. Nothing scary, don't know others problem. Codes elevators and stairs. That was a first. Bathroom was nice and clean. Can't use the commode and sink at the same time unless it is the same person..lol or a very, very close couple..lol we are so no problem for us.... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Spicysince2001, It is indeed a pleasure to read your review. Knowing that you and your family were "pleasanlty pleased" is worth it all to our team. We strive to make each guests stay one to remember. The staff takes pride in providing clean comfortable space to relax and feel at home. The next time you return, take advantage of... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed July 13, 2015

Clean, comfortable beds, and friendly staff. Bathroom door would not close completely, and the toilet would rock when you sat down on it in rm 223. Breakfast was typical continental offerings, and the breakfast staff was friendly. Other than the minor bathroom issues, we enjoyed our quick stay.

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Andrea S., We appreciate that you chose to stay at our property on your recent stay with us. And since you enjoyed it we hope you will come back to see us again in the near future. The compliment you gave the staff will be shared with them in a staff meeting on Friday and will serve as a... More 

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