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Comfort Inn Charleston

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102 Racer Drive, Cross Lanes, WV 25313
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Comfort Inn Charleston
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186 Reviews from our TripAdvisor Community

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Traveler rating
    90
    39
    35
    13
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • English first
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    (186)
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    (37)
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    (79)
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Fairmont
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great and I mean great bed and pillows!! Clean, neat and quiet. Nothing scary, don't know others problem. Codes elevators and stairs. That was a first. Bathroom was nice and clean. Can't use the commode and sink at the same time unless it is the same person..lol or a very, very close couple..lol we are so no problem for us.... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

Clean, comfortable beds, and friendly staff. Bathroom door would not close completely, and the toilet would rock when you sat down on it in rm 223. Breakfast was typical continental offerings, and the breakfast staff was friendly. Other than the minor bathroom issues, we enjoyed our quick stay.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Andrea S., We appreciate that you chose to stay at our property on your recent stay with us. And since you enjoyed it we hope you will come back to see us again in the near future. The compliment you gave the staff will be shared with them in a staff meeting on Friday and will serve as a... More 

Durham, North Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stopped here for the night on a trip to North Carolina. What a disappointment. It is located easily off I-64. The exterior is pleasant enough and has a lodge feel. The interior smells of smoke and musty odor. When we checked in around 10, there was a couple standing in the lobby in their swimsuits having a real blowout... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Valued Guests, Your comments are very important to us and we used every word you express to improve on any issue to keep them from happening in the future. Your feedback on the lack of signage announcing our final stages of renovations has been noted. I can assure you we have hung new signs with better visibility. Thank You.... More 

Summerville, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

We traveled from South Carolina to West Virginia for a family function. Our stay at the Comfort Inn at Cross Lanes was more than we expected. The staff were friendly. The rooms were clean and comfortable. My 3 year old grandson keeps talking about going back to sleep at West Virginia. We have visited many hotels but for the price,... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Delores R., Your review of your recent stay with us is very appreciated. We are delighted to know your and your family enjoyed our amenities and services. Tell your grandson that we have a special place in West Virginia he can come sleep anytime. Thank you for making our hotel your place to stay on your way to and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The building looked nice and the pool was nicely themed, but everything smelled musty and seemed to have a layer of filth on it. We went when they had the water advisory, which we didn't know about until we looked on the ice machine. I am pregnant and had been brushing my teeth with the water! The room we had... More 

Was this review helpful? Yes 2
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear KevinCaroline A, Thank you for taking the time to leave your review. I wish I would have had an opportunity to meet you and go over your stay with you and give you my apology in person. It is very disappointing to know that you were not satisfied with your stay. It sounds as if you stayed with us... More 

San Antonio, Texas
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

They have a great pool with a waterfall and the retractable ceiling allows the breeze in. Hot tub was under repair when we were there only bad thing I can say about the place. They have cookies and drinks like coffee and water in the evenings. Breakfast buffet with hot breakfast foods. Plenty of parking. Nice staff.

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Carolina E. It is so nice to read your comments on your most recent stay with us. Your acknowledgement of the nice staff that we have is very appreciated. They take to heart what they do for all of our guests. The indoor pool is one of my most favorite places in the hotel. Being enclosed in that glass... More 

Winston Salem, North Carolina
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped here on our trip back home to North Carolina from New York by way of Indiana. What a great find! The hotel was clean and the indoor pool/sauna was a fantastic and fun respite for our kids and for my husband and me after some long days of driving. Hannah at the front desk was efficient and friendly.... More 

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ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Kitkat951, Hurray! We are very pleased to know you and your family have found our hotel to be that place you remember along your journeys on I- 64. Guest like you are one of many reasons we love what we do. To know that we provided a clean, comfortable, convenience with a spash of enjoyable amenties that influences your... More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I book it because it is the cheapest in 3-star. However I was cheated. It is not a 3-star, not even a 2-star. It is more like a motel 6 type of hotel, without the cleanliness. We stayed on the 1st floor. The room had a very unfresh moldy smell, the carpet was dirty and sticky, the breakfast provided the... More 

Was this review helpful? Yes 1
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Shawn U, We appreciate your stay with us in June, however, It is very disappointing to know that you were not happy with your accommodations. Your comments are important to operations and therefore find the information you provided very valuable. I have shared your feedback with maintenance concerning the general cleaning of the a/c in that room. We have... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed the weekend here was told about the water. We were given bottle water for drinking and brushing teeth. This hotel is always clean, with courteous staff, and usually great value. With all the soccer teams, the room rates were much higher than normal. This worked out OK as well because I had a winning night at the casino... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Kevin L, We appreciate your kind words regarding your stay with us in June during the water outage due to a storm in the area that left 30,000 customers without water. Because you stay with us as a regular you can see that we tried our best to uphold our standards to keep our guests happy. The staff also... More 

Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed 4 weeks ago

We unfortunately had our soccer team (as were multiple more teams) booked at this hotel only to arrive and find that there had been a water main break and no water for thousands of people in the area...or our hotel. We were given the option to leave, or stay, with hopes that the water would return "soon." We stayed, and... More 

Was this review helpful? Yes
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Reviewu950, I woudl like to thank you for taking the time to leave such a rare compliment. You were able to see the greatness of a very dedicated staff in the midst a helpless situation. It was not easy for us as members of a great staff to watch our guest not be fully satisfied. The rainstorm left the... More 

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